Novotel Milton Keynes 3 stars

Customer review rating (ALL Rating) 4.3/5 757 reviews

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Novotel Milton Keynes - Image 1
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Novotel Milton Keynes - Image 4
Saxon Street, Layburn Court, Heelands, Milton Keynes, MK13 7RA MILTON KEYNES, United Kingdom

Description

Hotel extras

  • Leisure facilities include gym, sauna and indoor heated pool

  • Milton Keynes Central railway station is 4 km away

  • Silverstone Circuit is a 25-minute drive away

  • Close to Gulliver's Land, Bletchley Park & Snozone MK

  • 6 fully equipped meeting rooms, largest capacity up to 120 delegates

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Executive Room with 1 double bed and sofa

Photo out of - Executive Room with 1 double bed and sofa

An experience combining relaxation and focus. Our Executive room features a Nespresso coffee machine, TV, extra bathroom amenities, bathrobe and slippers, complimentary internet access, mini bar and water. Up to 4 people max 2 adults

Max. number of persons
4

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine

Bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 4 pers. max
  • Bedding 1 x Queen size bed(s)
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Ice Machine

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Milton Keynes

Saxon Street, Layburn Court, Heelands, Milton Keynes
MK13 7RA MILTON KEYNES
United Kingdom

GPS:52.053043, -0.770344

Telephone
Fax +44 1908 322235
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 124 rooms
  • 7 rooms for people with reduced mobility
  • 40 family rooms
  • 6 connecting rooms
  • 124 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Italian
  • Polish
  • Portuguese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Play area

Well-being

In Balance

  • Covered

In Balance - Fitness Centre

  • On site
  • On site
  • Outdoor parking
  • Private

Services & equipment

  • Electric car recharging units 22 kVA

RESTAURANT

Photo out of - RESTAURANT

At Novotel, we delight your palate with fresh, homemade dishes crafted from local ingredients, including herbs from our own garden. Enjoy simple, authentic cuisine in a relaxed setting. Whether dining or having a drink, experience the unique Novotel touch

Cooking style
International
Capacity
80
Accessibility
Accessible service
Saxon Street, Layburn Court, Heelands, Milton Keynes, MK13 7RA Milton Keynes, United Kingdom
Telephone +44 1908 322212
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Accommodate food

  • Children menu

At Novotel, we delight your palate with fresh, homemade dishes crafted from local ingredients, including herbs from our own garden. Enjoy simple, authentic cuisine in a relaxed setting. Whether dining or having a drink, experience the unique Novotel touch

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evenings entertainment or relax and unwind.

Full English Buffet Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  757 reviews

Customer review rating 2.5/5

Ikechukwu E. O. Couples - Confirmed reviews ALL

Dear Guest Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our spacious facilities, complimentary parking, swimming pool and fitness facilities, and that our team made you feel welcome throughout your stay. We appreciate your comments regarding room temperature, the condition of the carpets and décor, and the noise experienced during the night. We understand how important a comfortable and peaceful environment is, and your feedback has been noted and shared with the relevant teams for consideration. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back to Novotel Milton Keynes and provide you with an even more enjoyable stay. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 3.0/5

Orlagh O. Friends - Confirmed reviews ALL

Dear Guest hank you for sharing your feedback. We are delighted to hear that you found your bed comfortable, your room clean, and appreciated the convenience of our complimentary parking. We appreciate your comments regarding late check-out arrangements, breakfast pricing and discount information, as well as the signage for early morning access. We understand how important convenience and clear communication are to our guests, and your observations are valuable in helping us review how information is shared. Thank you again for staying with us. We hope to have the pleasure of welcoming you back to Novotel Milton Keynes for an even more enjoyable experience. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 5.0/5

Adolphus C. J. Couples - Confirmed reviews ALL

Dear Guest Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed our location and found our reception, dining, breakfast, pool and sauna areas comfortable, spacious and spotlessly clean. It is especially rewarding to know that our team’s friendliness and efficiency made such a positive impression. Your kind words are greatly appreciated and will be shared with the team. We look forward to welcoming you back to Novotel Milton Keynes soon! Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 5.0/5

Sylwester W. Families - Confirmed reviews ALL

Thank you for your lovely review We’re so pleased you enjoyed your weekend with us at Novotel Milton Keynes and had a special time celebrating your sister’s birthday. It’s great to hear that you liked our location and the greenery around the hotel. We’re especially happy that our team made your stay extra special. We’ll be sure to pass your kind words on to our restaurant and bar team, as well as Anusila at reception. They’ll be delighted to know they helped make your visit memorable. We hope to welcome you and your family back again soon for another lovely stay

Customer review rating 4.0/5

Nonhlanhla F. N. Couples - Confirmed reviews ALL

Thank you for your kind feedback. We are pleased to hear that you found our hotel comfortable and appreciated our location. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Novotel Milton Keynes

Dear Guest, Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience at Novotel Milton Keynes. It is fantastic to know that you were pleased with our staff service, room cleanliness, convenient location, and value for money. Your kind feedback means a great deal to our entire team and serves as a wonderful motivation for us to continue delivering excellent service and memorable experiences to all our guests. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back to Novotel Milton Keynes for another enjoyable stay. Warm regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 2.5/5

Ikechukwu E. O. Couples - Confirmed reviews ALL

Novotel Milton Keynes — 3/5 stars Stayed here for two days. The hotel is spacious with lots of free parking and the outside areas are clean. I really enjoyed the swimming pool and fitness facilities. It's clearly a family-orientated hotel and the staff were nice and helpful throughout my stay. My room was spacious, but there is no air conditioning — it got quite warm at night and I had to open the windows to cool down. The carpets are showing their age with visible stains, and the whole place is in need of a refresh. Noise was an issue too — around 2am I was woken up by children running along the corridors and knocking on doors. Overall it's okay for a quick 1–2 night stay, but I felt it was a bit expensive for the standard and service I received. The hotel definitely needs some updates.

Dear Guest Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our spacious facilities, complimentary parking, swimming pool and fitness facilities, and that our team made you feel welcome throughout your stay. We appreciate your comments regarding room temperature, the condition of the carpets and décor, and the noise experienced during the night. We understand how important a comfortable and peaceful environment is, and your feedback has been noted and shared with the relevant teams for consideration. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back to Novotel Milton Keynes and provide you with an even more enjoyable stay. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 3.0/5

Orlagh O. Friends - Confirmed reviews ALL

Comfortable bed and clean room There are some odd protocols in place Ie want to get a late book out after a late night you need to come down to reception and pay the extra! The whole point of a late book out is I don’t want to have to get up ! Breakfast a bit pricey if not booked with room plus staff members confused about if there was a discount or not for guests … seemed not in the end so I didn’t bother Clearer signs needed for hotel early morning access You don’t need to phone the telephone number !!! As the sign says Put a notice up to push the blue lit button! On a major plus free parking without having to register your car is a bonus 😊

Dear Guest hank you for sharing your feedback. We are delighted to hear that you found your bed comfortable, your room clean, and appreciated the convenience of our complimentary parking. We appreciate your comments regarding late check-out arrangements, breakfast pricing and discount information, as well as the signage for early morning access. We understand how important convenience and clear communication are to our guests, and your observations are valuable in helping us review how information is shared. Thank you again for staying with us. We hope to have the pleasure of welcoming you back to Novotel Milton Keynes for an even more enjoyable experience. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 5.0/5

Adolphus C. J. Couples - Confirmed reviews ALL

The above score relates only to the ground floor areas. The reception, dining and breakfast, pool and sauna areas are a clear 10. These areas are comfortable and roomy and very clean. The staff were friendly and very efficient and this very much reflected in their work.

Dear Guest Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed our location and found our reception, dining, breakfast, pool and sauna areas comfortable, spacious and spotlessly clean. It is especially rewarding to know that our team’s friendliness and efficiency made such a positive impression. Your kind words are greatly appreciated and will be shared with the team. We look forward to welcoming you back to Novotel Milton Keynes soon! Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 5.0/5

Sylwester W. Families - Confirmed reviews ALL

I had a wonderful weekend with my sister, who was celebrating her birthday. We had a fantastic time! The waiter in the restaurant and bar was very friendly and attentive. Just before closing time, he came over to ask if we would like anything else, which was a lovely touch. The lady at reception was also incredibly kind and helpful. I asked for her name because I wanted to mention her in my review. Anusila, thank you so much for your kindness and help. We really appreciate it and hope to see you again soon!

Thank you for your lovely review We’re so pleased you enjoyed your weekend with us at Novotel Milton Keynes and had a special time celebrating your sister’s birthday. It’s great to hear that you liked our location and the greenery around the hotel. We’re especially happy that our team made your stay extra special. We’ll be sure to pass your kind words on to our restaurant and bar team, as well as Anusila at reception. They’ll be delighted to know they helped make your visit memorable. We hope to welcome you and your family back again soon for another lovely stay

Customer review rating 4.0/5

Nonhlanhla F. N. Couples - Confirmed reviews ALL

The hotel is nice, good location too

Thank you for your kind feedback. We are pleased to hear that you found our hotel comfortable and appreciated our location. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Novotel Milton Keynes

Customer review rating 5.0/5

Illidge S. Couples - Confirmed reviews ALL

A comfortable & enjoyable stay

Dear Guest Thank you for taking the time to share such lovely feedback about your stay with us! We’re delighted to hear that you had a comfortable and enjoyable experience and that you were pleased with the cleanliness of the hotel, the service provided by our team, our breakfast selection, and the value for money. It’s also wonderful to know that you found our location convenient for visiting the theatre. Your kind comments mean a great deal to us and will be shared with the team as encouragement to continue delivering a welcoming and enjoyable experience for all our guests. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Novotel Milton Keynes for another enjoyable stay in the near future. Kind regards, Desmond Novotel Milton Keynes

Customer review rating 4.5/5

Gladys N. Solo - Confirmed reviews ALL

Lovely

Dear Guest, Thank you very much for your excellent review and for rating your stay so highly. We’re delighted to know that you were really happy with your experience at Novotel Milton Keynes. Although you didn’t leave a comment, your positive rating means a great deal to our team and is a wonderful encouragement to continue providing a warm, comfortable and welcoming experience for all our guests. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 4.0/5

Sara A. Families - Confirmed reviews ALL

We just used the hotel for an overnight stay while visiting Silverstone so did not use the facilities like the pool. It was an easy 25 minute drive from the track. But we ate at the hotel in the evening and the food was good and reasonably priced. Served by giving order at the bar which sped things up and food came quite quickly. The room was nice and clean. Only downside was that it had an air cooler rather than aircon. The room was too warm.

Dear Guest, Thank you very much for taking the time to share such a detailed and positive review of your stay with us. We’re delighted to hear that you found our location convenient for your visit to Silverstone and that the approximately 25-minute drive made the hotel a good choice for your trip. It’s wonderful to know that you enjoyed your evening meal with us and found the food to be good quality and reasonably priced. We’re also pleased that our bar ordering service helped make your dining experience quicker and more convenient, and that you received your meal promptly. We’re very happy to hear that you found your room nice and clean, as we always aim to provide our guests with a comfortable and welcoming environment. We do appreciate your feedback regarding the room temperature and the air-cooling system, and we’re sorry that the room felt warmer than you would have liked. Your comments are valuable to us and will be shared with the relevant team. Thank you once again for choosing Novotel Milton Keynes. We’re delighted that you had an enjoyable stay overall and hope to have the pleasure of welcoming you back on your next visit to the area or Silverstone. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 5.0/5

Peter M. Solo - Confirmed reviews ALL

The rooms had all the amenities I needed. Food was very good.

Dear Peter M., Thank you for your positive feedback. We’re delighted to hear that you enjoyed our location, room amenities, and food. Your satisfaction means a lot to us, and we look forward to welcoming you back in the future Best regards, Novotel Milton Keynes

Customer review rating 3.5/5

Haydn B. Families - Confirmed reviews ALL

I felt the entrance was quite posh and nice, the staff were lovely and if that’s all you had to run on it would be great. However, I felt the room we stayed in was very dated, toilet was separate from the bath and sink, colours were bland, nothing stood out, artex wall and ceilings was the worse part as that is very 70’s, the bed was hard but bearable. Overall I think the star rating would be lower if it wasn’t for the price, staff and the breakfast (other than unlabelled milk that tasted off, could have been the type of milk because the jug of milk next to it was absolutely fine, give the benefit of the doubt as it didn’t ruin my weekend, just my tastebuds for 30 seconds) Originally, the pool sold it to me especially for the price, but it was nothing to write home about, fairly small pool, one depth and quite shallow, a sauna in the corner with a shower outside of it. Nice for a chill but not worth paying any extra for.

Dear Guest Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you enjoyed the welcome from our lovely team, our breakfast and the overall value of your stay. We are also glad that, despite some aspects not meeting your personal preferences, you were still able to enjoy your weekend with us. We appreciate your comments regarding the decor and overall appearance of the room. We understand that the style may feel dated compared with more contemporary hotels, and your observations are valuable as we continue to review and improve our facilities. Thank you also for sharing your thoughts on the pool and leisure facilities. We understand that guests have different expectations, and we appreciate your honest feedback regarding the size and layout. Regarding your comment about the milk, we are sorry that this did not suit your taste. We appreciate you bringing it to our attention and will share the feedback with the relevant team for awareness. Overall, we are pleased that our staff, breakfast and value helped contribute to a positive weekend, and we hope to have the opportunity to welcome you back in the future. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 3.5/5

Rebecca J. S. Families - Confirmed reviews ALL

The hotel was fine but there’s holes in the towel, the dining didn’t give us the discount even though we showed our allcor membership.

Dear Rebecca, Thank you for your feedback. We regret to hear about the condition of the towels and the dining discount oversight. Your concerns are important to us, and we will review these matters to enhance our guest experience. Kind regards, Novotel Milton Keynes

Customer review rating 4.5/5

Julie E. Business - Confirmed reviews ALL

Attentive staff, decent food Some usb points to plug phones in would be fantastic

Dear Julie E., Thank you for your positive feedback regarding the comfort of our rooms and the attentiveness of our staff. We also appreciate your helpful suggestion regarding access to USB charging points. Guest feedback is extremely valuable to us, and we will certainly take your comments into consideration as we continue to improve our facilities and services. We hope to have the pleasure of welcoming you back again soon. Kind regards Novotel Milton Keynes

Customer review rating 4.5/5

Appolonia E. Friends - Confirmed reviews ALL

I had a very good stay at Novotel Milton Keynes. The room was spacious, clean, and comfortable. The staff were friendly, welcoming, and very supportive throughout my stay. The cleaning team also did a great job of keeping the room and hotel areas clean and tidy. Overall, I had a pleasant experience and would be happy to stay at Novotel Milton Keynes again. Thank you to the whole team for the excellent service!

Dear Guest, Thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you had a very good stay at Novotel Milton Keynes and that you found your room spacious, clean and comfortable. It is especially pleasing to know that our team made you feel welcome and supported throughout your visit. We will also be sure to share your kind comments with our housekeeping team, as we know how much pride they take in maintaining a clean and comfortable environment for our guests. Thank you once again for your kind words and for recognising the efforts of the whole team. We are very pleased to hear that you would be happy to stay with us again, and we look forward to welcoming you back to Novotel Milton Keynes in the future. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 4.5/5

Vasuki R. A. Families - Confirmed reviews ALL

We did not experience any problems from checkin to checkout👍🏽

Dear Guest, Thank you for your lovely review. We’re delighted to hear that you found our staff friendly and your room clean and comfortable. It’s also great to know that everything went smoothly from check-in through to check-out. We truly appreciate your positive feedback and look forward to welcoming you back to Novotel Milton Keynes for another enjoyable stay. Regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 4.0/5

Emma A. Families - Confirmed reviews ALL

We booked an early check in room to get ready for a family party in Milton Keynes, and this was ready when we arrived at 11.30am. Room was very spacious, great layout with separate toilet to bathroom, comfy beds and all the amenities we needed. Hotel was a little noisy on a saturday night with doors banging and people running down corridors, this disturbed our sleep a little but we managed to sleep well. Booked a swimming pool slot at 10am sunday and was provided with pool towels but the pool was very busy- i suspect people had booked and just turned up so we didnt really get to swim as there wasnt room

Dear Guest Thank you for taking the time to share your detailed review. We’re delighted to hear that you and your family enjoyed your stay, and that your early check-in was ready for you on arrival. It’s great to know you liked the spacious room, separate toilet and bathroom, comfortable beds, and the amenities provided. We’re sorry that the noise in the corridors on Saturday night disturbed your sleep and that the swimming pool was busier than expected on Sunday morning. We appreciate your feedback, and it is helpful for us as we continue to improve the experience for all our guests. We’re pleased overall that you had a nice family stay and hope to have the pleasure of welcoming you and your family back to Novotel Milton Keynes again soon. Regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 0.5/5

Morgan S. Couples - Confirmed reviews ALL

For £116 the staff was not helpful they was rude and customer service was very poor. Rooms dirty tv not good enough was not relaxed and annoyed at how badly treated and was not up to expectations like all Novotel iv stayed at I’m an Accor member and very very disappointed as a whole would not be returning to Novotel again after that and would like some compensation or refund please

Dear Guest, Thank you for taking the time to share your feedback with us. We take customer service and guest satisfaction very seriously, and we are sorry to hear about the concerns you have raised regarding your recent stay. Please be assured that we will investigate the points mentioned, including your comments regarding the service, room cleanliness, television and your overall experience. We will discuss these matters with the relevant departments and review the circumstances surrounding your stay. With regard to room cleanliness, all our rooms are double-checked by our Housekeeping Manager after cleaning to ensure that our required cleanliness standards are met. Nevertheless, we will review this particular matter as part of our investigation. We also note your request for compensation or some refund. Once we have completed our investigation and reviewed the details, we will be able to respond to your request accordingly. We appreciate you bringing these concerns to our attention and, as an Accor member, we value your continued loyalty to the group. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 5.0/5

Rachel B. Families - Confirmed reviews ALL

Lovely staff on the front reception , room was a good size for a family and very clean. And plenty of parking.

Dear Rachel B., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff friendly, your room spacious, and our facilities accommodating. It is always our aim to provide a comfortable experience for our guests. Best regards, Novotel Milton Keynes

Customer review rating 3.5/5

Jane W. Business - Confirmed reviews ALL

Chose the hotel due to it's location. The team at the hotel was welcoming and friendly. I was disappointed with the standard of the room, which was supposed to be premium, but felt worn and in need of an update. The bath had a hole in it, so I couldn't use it as a bath and the shower curtain was quite smelly! I especially didn't like the fact that there was an adjoining room and both doors could easily be opened, with only a flimsy gadget to keep it partially shut. Even with this gadget in place, the door could have been opened. I was told by the chap on reception that the adjoining room (116) was only used for storage but I felt uneasy about it. That said, the bed was comfortable and the room was quiet. The decaff Nespresso pods was great.

Dear Guest, Thank you for taking the time to share such detailed feedback following your stay with us. We’re pleased to hear that you chose us for our convenient location and that you found our team welcoming and friendly. It’s also great to know that you enjoyed the comfortable bed, the quiet room, and the decaffeinated Nespresso pods. We are, however, sorry to hear that some aspects of the room did not meet the standard you expected. We appreciate you bringing the condition of the bath and shower curtain to our attention, as well as your concerns regarding the adjoining room. Your comments have been noted and will be shared with the relevant teams so that we can address these points and continue improving our guest experience. We’re glad that there were still several positive aspects to your stay, and we hope to have the opportunity to welcome you back to Novotel Milton Keynes and provide you with an even more comfortable and enjoyable experience next time. Regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 4.5/5

Suzanne B. Couples - Confirmed reviews ALL

Great hotel and with very helpful staff.

Dear Suzanne B., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our staff helpful and enjoyed your time at our hotel. Your feedback is highly appreciated. Best regards, Novotel Milton Keynes

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