ibis Liverpool Centre Albert Dock - Liverpool One Hotel 3 stars

Customer review rating 4.3/5 8,146 reviews

ALLSAFE approved hotel

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How it works?
ibis Liverpool Centre Albert Dock - Liverpool One
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+ 8 Services

Hotel extras

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

  • An ALLSAFE certified hotel. We have introduced elevated hygiene & prevention measures

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY liverpool
united kingdom

Tel: +441513173310

Check-in from 14h00

Check out up to 12h00

  • NATIONAL EXPRESS :  NORTON STREET

  • By plane

    JOHN LENNON AIRPORT At 8.05km / 5 miles

  • By plane

    LIVERPOOL AIRPORT At 9.66km / 6 miles

  • By plane

    LIVERPOOL AIRPORT At 8.05km / 5 miles

  • By plane

    LIVERPOOL J.LENNON At 5km / 3.11 miles

  • By plane

    MANCHESTER AIRPORT At 80.46km / 50 miles

  • By plane

    MANCHESTER AIRPORT At 15km / 9.32 miles

  • By boat

    FERRIES At 0.97km / 0.6 miles

  • By boat

    IRISH FERRIES At 0.8km / 0.5 miles

  • By boat

    ISLE OF MAN FERRY At 0.97km / 0.6 miles

  • By boat

    MERSEYSIDE FERRIES At 0.16km / 0.1 miles

  • By boat

    Mersey Ferries At 1km / 0.62 miles

  • By car

    M62 At 329.92km / 205 miles

  • By car

    MOTORWAY M57 At 6.44km / 4 miles

  • By car

    MOTORWAY M62 At 0.1km / 0.06 miles

  • By train

    LIVERPOOL LIME STREET At 1.61km / 1 miles

GPS :53.399925, -2.98709

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our restaurants and bars

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Non contractual photo

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Non contractual photo

Our guest reviews for
ibis Liverpool Centre Albert Dock - Liverpool One

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,146 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,359 reviews

Lovely stay

TripAdvisor rating 5.0/5

GlenMaye 23/07/2021 TripAdvisor review

The stay at the Ibis Albert Dock was excellent as always. The staff are very professional and pleasant. Breakfast is very good and rooms clean and comfortable. Would recommend this hotel as a good location for visiting Liverpool.

Great position

Customer review rating 4.0/5

Nicky Couples - 22/07/2021 Confirmed reviews ALL

Easy walking access to most sights. Great position overlooking the docks. Comfortable, clean rooms and very reasonably priced

Amazing experience

Customer review rating 5.0/5

E. W. Friends - 22/07/2021 Confirmed reviews ALL

The staff were so kind, rooms were very clean, so close to the city centre, nice views out the front, great air conditioning in each room and secure, cheap parking

Well located

Customer review rating 4.0/5

Francisco Couples - 22/07/2021 Confirmed reviews ALL

Clean, comfortable bed, pleasant friendly staff, would have liked more choices on the bar menu,but overall a great stay

Weekend break

Customer review rating 4.0/5

Mrs J. W. Couples - 21/07/2021 Confirmed reviews ALL

Enjoyed our stay but pillows were to hard for us, great having air conditioning in room,

Dear JEAN w., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Good location

Customer review rating 4.5/5

K B. Couples - 21/07/2021 Confirmed reviews ALL

Check in slower than normal due to Covid restrictions, but clean and welcoming

Dear KATHLEEN B., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Liverpool Weekend

TripAdvisor rating 5.0/5

gordyfisher 21/07/2021 TripAdvisor review

Ive stayed at this hotel often and it never disappoints its 5***** customer service from the staff who I find nothing is a problem the rooms are clean, the food good Superb hotel keep up the good work Ill be back for sure

Great Location!

Customer review rating 4.0/5

W W. Friends - 18/07/2021 Confirmed reviews ALL

Hotel is situated in a great location, staff were lovely and helpful.

Dear WILLIAM W., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

excellent location , to me the big bonus was the car park

Customer review rating 4.0/5

Patrick L. Couples - 18/07/2021 Confirmed reviews ALL

very friendly and polite staff, we had an electrical fault in our room and the receptionist went the extra yard to try and sort it,

Dear PATRICK l., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Great location and good stay

Customer review rating 4.5/5

Helen D. Couples - 16/07/2021 Confirmed reviews ALL

Stay was great where you are for the dock and easy access to everything only down side was the bed was so hard

Great time

Customer review rating 4.5/5

Neil Families - 16/07/2021 Confirmed reviews ALL

Very friendly and helpful staff, perfect location

Dear Neil Q., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

well located

Customer review rating 4.0/5

Dermot W. Business - 15/07/2021 Confirmed reviews ALL

Everything this week was fine but I do find it laborious having to fill in the same form every week when I have stayed for so long and the hotel must be aware who I am by now

Great location, good staff, poor bed

Customer review rating 3.0/5

Alistair Couples - 15/07/2021 Confirmed reviews ALL

Staff were lovely and helpful, breakfast decent & location perfect for what we needed. Major & main downside - terrible sleep. Rooms are stuffy & bed mattress is only a few cm thick, it was more like a topper, terrible!

Dear ALISTAIR R., Thank you for taking the time to tell us about your experience at the ibis Liverpool Centre Albert Dock - Liverpool One. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephen Maddison Team Leader

Great location . Good food and drinks available.

Customer review rating 4.0/5

Pauline Families - 15/07/2021 Confirmed reviews ALL

Staff helpful when requests made for extra coffee and milk etc . Reception area very busy at times causing holdups . Overall a great stay as covid still the main cause for concern .

Dear PAULINE C., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Disappointing

Customer review rating 2.0/5

Unhappy G. Couples - 13/07/2021 Confirmed reviews ALL

Room very small and dark. Shabby and in need of update. Pillows awful.Facilities dreadful. Sullen staff on reception. Never once saw a smile. Noisy people in the corridors at night.

Dear MAXINE E., Thank you for taking the time to tell us about your experience at the ibis Liverpool Centre Albert Dock - Liverpool One. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephen Maddison Team Leader

Great location

Customer review rating 3.5/5

A. Couples - 13/07/2021 Confirmed reviews ALL

Great location opposite Albert docks, rooms clean, except brown marks outside bathroom door stained onto carpet, doesn't look nice?? Staff friendly but must have been short staffed as lots of cigarette butts on floor outside bar area under tables etc and litter, also bins overflowing. Had to ask for tables to be wiped a few times. It was England final and presumably hotel had lots of people, but need to take more note on cleaning around restaurant and outside bar area especially in these times. Arrived on Saturday and left on monday and still lots of rubbish around that area. Car park great for parking £10 daily.

Good stay

TripAdvisor rating 5.0/5

markgillett 17/04/2021 TripAdvisor review

Had to visit Liverpool for a hospital appointment. The hotel is conveniently located close to the waterfront. The accommodation is of a good standard and everything was clean. In the current climate all the COVID-secure arrangements were in place

Another stay at Albert Dock

TripAdvisor rating 4.0/5

DrJohnChris 03/03/2020 TripAdvisor review

We have stayed in several IBIS hotels recently and tend to keep using them because the price is right and the location suits us very well. We are used to being welcomed with a smile. This time it was different. One of your staff was talking with a colleague - no problem, I can wait. When she was done she came to us and just said "Name?" No smile. No welcome. I also noted that the person who looked as though she was the manager (dark haired female about 40) did not seem very keen to smile at customers either. This attitude comes from the top, and needs to change. WE may stay in this Ibis once more, but if the reception is the same, we're going elsewhere. I once heard of a receptionist who was called "Director of First Impressions". This is exactly what a receptionist is and our first impression this time was not good.

Very friendly reception staff, good location, value for money

TripAdvisor rating 4.0/5

praveenk862 23/02/2020 TripAdvisor review

Very friendly reception staff, good location, value for money. A little room for improvement, I was last here in this same hotel in 2016. The room still remains the same. It could do with a bit of upgrade (furniture). Minor issue, not a major complaint on my part. I could not connect to Wi-Fi on my phone, a per reception it might be phone issue. Did not face any issues connecting to Wi-Fi on my laptop. This also happened in another Accor Hotel (Aparthotel Adagio Liverpool). Perhaps something to check on

Dear praveen862, Thank you for leaving your feedback. I really hope you enjoyed your time in Liverpool and your stay with us. I'm glad you found our team so friendly and our location so convenient but I am sorry about the issue you had with our wifi. I hope we get the chance to welcome you back again in the future. Kind regards, Stephen Maddison Team Leader

dissapointing stay

TripAdvisor rating 4.0/5

rogh54 23/02/2020 TripAdvisor review

my wife and I have stayed here many times all without any problems, sadly not this time. as usual all the staff were efficient, polite, professional ,and helpful. a great location, on site parking, nice relaxed bar area. the main problems we encountered were in our bathroom. the door didn't fit properly, and the panel on the wall behind the wc was loose and rattled, on the first night it fell off revealing all the drain pipes and electric meter, this was reported and maintenance came quickly to put the panel back in place. however it remained loose fitting and rattled every ,night of our stay, to the point where everytime we opened the door we had to push the panel back into place. also the washbasin was very slow to drain away meaning even shaving took ages. finally I am very disappointed that dogs are now allowed to stay in the rooms as we were awoken most morning early by barking .it really is a shame as up until this stay we have always enjoyed our stays. but will have to consider alternatives from now on.

Dear WorkingtonKopite, Thank you for leaving your feedback. And thank you for again choosing to stay with us here at the Ibis Liverpool Albert Dock, I really hope you enjoyed your time in Liverpool. I am sorry about the issues you encountered during your stay with us, and I'm sorry that on this occasion your stay did not live up to your expectations. I hope we get the chance to welcome you back again in the future. Kind Regards, Stephen Maddison Team Leader

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