Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 1,365 reviews

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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 3
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 4
Schuetzenstrasse 11, 10117 BERLIN, Germany

Description

Hotel extras

  • Green Key sustainability certification

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

GPS:52.508738, 13.393399

Telephone
Fax +49 30 20632111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

RELAX - Food, Drinks and You. It is all in the name, Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,365 reviews

Customer review rating 4.0/5

Pankaj C. Families - Confirmed reviews ALL

The breakfast didn't have a worthwhile vegetarian choice. This is disappointing.

Dear Pankaj C., Thank you for your visit, the positive review, the nice fremarks on the room, and also for your critique and suggestions on improvement regarding the breakfast. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 2.5/5

Christian W. Business - Confirmed reviews ALL

Well located. Great personall. Apprechiate the friendly staff. The hotel itself is old and smells very old

Dear Christian W., Thank you very much for your visit and the great remarks on the staff. I am very sorry that you did not enjoy your stay at our hotel. I sincerely apologize for any inconvenience and ask for your understanding regarding a hotel that—although still in good condition—lacks some of the most modern amenities and shows signs of wear and tear due to its age. Please be assured, however, that appropriate renovation measures are already in the planning stages. https://www.essendi.com/at-mercure-berlin-checkpoint-charlie-a-major-refurbishment-project-is-underway-before-scaling-the-transformation-essendi-teams-rely-on-a-mock-up-room-to-test-refine-and-align-every-detail-together/?lang=eng We would be delighted to welcome you back to Berlin and to our hotel. Yours sincerely, Jessica Matschke General Manager

Customer review rating 4.0/5

Nikiforuk M. Business - Confirmed reviews ALL

Overall it was good, however, it did surprise me that a 4* hotel requires guests on the 8th floor to take the stairs as the normal elevator goes up only to the 7th floor. Also there was black mould on the grout in the shower area. The breakfasts are really good though.

Dear M. Nikiforuk, Thank you for your visit, the positive feedback, the great remarks on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Maxwell R. Solo - Confirmed reviews ALL

I think the room was fine, felt a bit outdated.

Dear Maxwell R., On behalf of my entire team as well as on a personal note, I would like to thank you for the high rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager

Customer review rating 4.5/5

Aisha M. Solo - Confirmed reviews ALL

The staff were really friendly, the location was great. The only thing that made me slightly uneasy as a single woman traveller was that my room was located in on the 8th floor which felt slightly separate. I think I would've felt fine but the lifts were open to anyone using them, whereas usually you have to use your key card to activate the lift. But it was all fine and there were no problems. Lovely stay!

Dear Aisha M., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. It is rewarding for us to know when our hotel property and services leave you satisfied and to receive respective ratings and great remarks on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. On a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Jessica Matschke General Manager

Other web-users rate our hotel

  • 1,082 reviews 9.5/10 Location
  • 1,302 reviews 8.3/10 Room
  • 967 reviews 8.7/10 Service
  • 23 reviews 3.3/10 WiFi
  • 930 reviews 8.4/10 Comfort
  • 543 reviews 8.5/10 Breakfast
  • 404 reviews 7.1/10 Cleanliness
  • 240 reviews 6/10 Amenities

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