Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,971 reviews

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Description

Hotel extras

  • Stroll to ICC, TikTok Entertainment Centre, Chinatown, Darling Harbour and much more.

  • Enjoy craft beers and bespoke wines at Pumphouse Bar & Restaurant.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Lap Pool & Gymnasium.

  • Complimentary Wi-Fi for ALL!

Our accommodation(s)

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Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PUMPHOUSE RESTAURANT and BAR

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,971 reviews

Customer review rating 2.5/5

Thanintra M. Couples - Confirmed reviews ALL

well located, but we did not know why hotel do not provided water all day when we arrived at hotel. evenif that water service machine in include in your service.

Dear Thanintra, Your feedback matters to us, and we’re committed to using it to make meaningful improvements. We are pleased to know our central location in Darling Harbour added convenience to your Sydney explorations. We sincerely regret that various aspects of your stay did not meet expectations. While our hydration stations are typically accessible to all guests, we apologize if there was any confusion regarding availability and appreciate you bringing this to our attention. Your feedback regarding service standards and amenities has been shared with relevant teams to help refine our guest experience. We hope you will come and stay with us again. Best wishes, Matthew Hill, General Manager

Customer review rating 5.0/5

Norma B. Solo - Confirmed reviews ALL

Excellent customer service especially front counter. Very willing to please Restaurant staff helpful and pleasant

Dear Norma, Please accept our sincere thanks for this glowing review. It’s wonderful to know your stay at Novotel Sydney Darling Square met all your expectations. We’re delighted our front counter team made such a positive impression with their attentive service. Their dedication to guest satisfaction is something we take great pride in. We also appreciate your kind words about our central location in Darling Square and the peaceful environment we strive to maintain daily. Thank you as well for highlighting our reservations colleague. We’ll make sure to pass on your compliments, as recognition from guests like you means the world to our team. We look forward to welcoming you back. Kind regards, Matthew Hill, General Manager

Customer review rating 4.0/5

Phuong H. Families - Confirmed reviews ALL

Loved our school holiday stay in the city. Located right next to the Chinese Garden and short walk to the playground and Chinatown. The kids loved having the pool pretty much to themselves. Beds were comfortable. Only wished our family of 5 could’ve all stayed in one room instead of 2.

Dear Phuong, Thank you for taking the time to share your thoughts. We are delighted that you and your family enjoyed a comfortable stay during your school holiday in the city. Our location in the heart of Darling Square aims to provide convenient access to nearby attractions like the ICC Sydney and Darling Harbour. We sincerely regret the inconvenience with the in-room entertainment system during your visit. Our team is currently reviewing connectivity protocols to ensure smoother experiences for future guests. It was also wonderful to hear you appreciated booking through the Accor ALL App. As a valued Classic member, we hope our sustainable practices and amenities like the indoor heated pool added to your family’s enjoyment. It would be our pleasure to have you return on another occasion. Very best wishes, Matthew Hill, General Manager

Customer review rating 3.5/5

Richard R. Families - Confirmed reviews ALL

We enjoyed the room but are bitterly disappointed about heated pool. Same complaint in other reviews. Rang to make sure my grandson can swim, but still too cold! Why can’t you fix it??

Dear Richard, Thank you for sharing such a valuable review. We are delighted to hear you enjoyed your room and appreciated the welcome drink, amenity, and upgrade provided as part of your ALL Gold status. We sincerely regret any disappointment with aspects of your stay. Please know our indoor pool operates from 6 AM to 10 PM daily and is heated to 28°C year-round, we’ll investigate why this didn’t meet expectations during your visit. Regarding weekend pricing, our rates reflect demand fluctuations in this central business district location. Your kind remarks about our team’s hospitality are much appreciated. Being steps from ICC Sydney and Chinatown makes us an ideal base for exploring Darling Harbour’s vibrant offerings. We hope to welcome you again on a future occasion. Best regards, Matthew Hill, General Manager

Customer review rating 5.0/5

Louise D. Solo - Confirmed reviews ALL

I can’t recall the name of the lady who checked me in but she was amazing! 5/5

Dear Louise, Thank you for your positive feedback. It is wonderful to hear your stay at Novotel Sydney Darling Square was so enjoyable. We appreciate your positive feedback about the efficiency of booking through the Accor ALL App and your recognition of our team member who checked you in. It’s also great to know our loyalty program continues to meet your expectations. We look forward to welcoming you back for another excellent experience with us. Kind regards, Matthew Hill, General Manager

Other web-users rate our hotel

  • 1,633 reviews 9.5/10 Location
  • 1,631 reviews 7.8/10 Room
  • 1,628 reviews 8.1/10 Service
  • 37 reviews 5.5/10 WiFi
  • 690 reviews 8/10 Cleanliness
  • 520 reviews 7.1/10 Breakfast
  • 385 reviews 6.7/10 Amenities
  • 332 reviews 8.4/10 Vibe

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