Novotel Shanghai Atlantis

Novotel Shanghai Atlantis 4 stars

Customer review rating (ALL Rating) 4.4/5 625 reviews

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Hotel extras

  • Panoramic view of Lujiazui and the Huangpu River

  • Free high-speed WIFI & Car Park

  • Heated indoor swimming pool, whirlpool bath and GYM

  • 50th floor Revolving Restaurant / 4th floor Chinese Restaurant

  • 7 mins to metro, 15 mins to pop tourist attractions, 20 mins to New Int'l Exhibition Center

ALLSAFE approved hotel

Hotel location

Novotel Shanghai Atlantis

728 Pu Dong Avenue
200120 SHANGHAI
China

GPS:31.240375, 121.52448

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  625 reviews

TripAdvisor Rating  4.5/5  1,526 reviews

Well located

Customer review rating 4.5/5

L. Business - Confirmed reviews ALL

Very good location and good view Nice breakfast Room is clean

Dear Han Cheng L., We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cathy Tian Guest Experience Manager

Not lived up to expectation

Customer review rating 2.5/5

L. Business - Confirmed reviews ALL

Location is not bad, but shoddy facility plagued hotel images.

Dear chenyan l., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Atlantis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

On the wrong place at the wrong time

TripAdvisor rating 1.0/5

zhongfeixue Business - TripAdvisor review

I've been stuck here for already one month, during my business trip to Shanghai. Following services are suspended: - All the restaurants, bars and shops - Laundry - Room cleaning / garbage collection - Swimming pool / gym etc. Room prices are fully charged, although this place is deep below the 4-star standard. With no option of leaving or talking with the management, I can only complain online. Even sending this review took me all afternoon, since WiFi in the room is too slow. So slow that it's impossible to do any remote work or even a video call. Also, hotel is charging abt. 10USD extra for each pre-packed meal or bowl of instant noodles. Actual quality and quantity of provided food is not more than 2USD, in my view this should be arranged for free. No information is provided about status of lockdown, or positive cases in hotel. There's no fresh air, central AC is noisy and smells of chemicals and disinfectant liquid that's soaked everywhere all the time, even on the food. Travelers, be kindly advised to avoid this place until it's properly vented after the lockdown.

no air conditioning

Customer review rating 2.0/5

Terry Couples - Confirmed reviews ALL

generally good, but the air conditioning isn’t work. The room was so hot at night.

Dear Yu D., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Atlantis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good view

Customer review rating 4.5/5

Jing L. Couples - Confirmed reviews ALL

Very nice view of city skyscrapers. Sadly lounge not open, and very limited choice for happy hour.

Dear Jing L., We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 825 reviews 9.1/10 Location
  • 1,226 reviews 8.2/10 Room
  • 953 reviews 8.4/10 Service
  • 10 reviews 5.1/10 WiFi
  • 608 reviews 9.5/10 Value
  • 378 reviews 7.8/10 Breakfast
  • 234 reviews 7.2/10 Cleanliness
  • 157 reviews 8.9/10 Pool

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