Novotel Shanghai Atlantis Hotel 4 stars

The service lady ask gentle if I need cleaning or not. I am impressed on plentiful breakfast and very enjoy the stay in Novotel for 6 days. Thank you!

The shower spray is not working, and we call the staff to repair. It didn't work.

We liked living with you, great view from the window, excellent service and maintenance. Thank you

It is my first time to stay in this hotel although I have been using Accor hotels in most of the places I travel. Generally speaking this is a satisfactory stay in your hotel. The front desk staff both foreign and local are friendly and efficient. The room was clean and quite. Location-wise, although it is not in the center of the city, close to the riverside is a nice point.... I will come back again! Thank you.

Good. If provide simple stationery, it is better.

Staffs are very courteous and friendly. Food is good both for room service and buffet breakfast.

Quick check-in and check out, helpful staff. Booked into premium room with access to premium club. Well worth the cost. Avoid the buffet in the revolving restaurant. It was dreadful. Meant to be seafood but was the worst buffet I have ever been to.

I have stayed at the hotel three times in the last six months, and I will be traveling back to Shanghai in the next few weeks and will be staying at the hotel again, the staff make you feel you are home, so friendly , so helpful,

Staff were all very friendly- but need to improve in cleanliness of toilet- I think the toilet bowl had been “ dried cleaned” and not cleaned with water and disinfectant - bad smell

Some great parts & some things we were very disappointed about. Great customer service most of the time but disappointed about the ACCOR membership twice where the meal cost more & was charged differently to what we understood was how the meals should be charged. We were not informed of any of these things until we were charged and queried the manner in which we were charged. Le Gourmet is considered one of the hotel's restaurants, but changed differently. The buffet on the top floor as well! Also, the Buffet Breakfast was cold, overcooked (hash browns couldn't even cut them), tasteless. Le Gourmet set breakfasts were much better but then we were charged more! Disappointing!

I have been staying at the Novotel Shanghai Atlantis 3 times a year for almost 10 years now. I feel like it is a second home for me. I know all the staff at this hotel and they greet me by name every morning and evening. I own 4 companies and I am always busy and on the go on these business trips to China. This hotel is extremely accommodating and unbelievably helpful in whatever I am asking them about.

We had the most comfortable stay àt Novotel Shanghai during the weekend of the 10th of January 2020. At the time of checking in we were pleasantly surprised to be offered to stay at an upgraded room on the 33rd floor. The view from the room was fantastic. The room was neat and very beautiful. The revolving restaurant had a live band performing who sang a special Indian song for us. We were very touched. Getting taxi to move around was not difficult either. Thank you Novotel Atlantis for making our stay so pleasant.

Super helps staff. Cannot wish for morr

FRIENDLY AND HELPFUL

What a fantastic team you have in Shanghai! Service is excellent, the pool is fabulous, the views are great...the room seems a bit outdated at first but it's really comfortable and quiet. The buffet breakfast is to die for, I just find it a tad too expensive (in line with all the rest of big hotels). Apart from that, I totally recommend staying there. We will come back