Novotel Shanghai Atlantis Hotel 4 stars

TripAdvisor rating 4.5/5 1,447 reviews
Novotel Shanghai Atlantis
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Panoramic view of Lujiazui and the Huangpu River

  • Free high-speed WIFI & Car Park

  • Heated indoor swimming pool, whirlpool bath and GYM

  • 50th floor Revolving Restaurant / 4th floor Chinese Restaurant

  • 7 mins to metro, 15 mins to pop tourist attractions, 20 mins to New Int'l Exhibition Center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • PUDONG INTERNAL APTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Shanghai Atlantis

728 Pu Dong Avenue
200120
shanghai
china

Tel: +862150366666

Fax: (+86)21/50366677

Contact email

Check-in from 14h00

Check out up to 12h00

  • HOTEL BUS :  

  • Century Avenue :   4 Pudong Avenue St

  • By plane

    PUDONG INTERNAL APT At 40km / 24.86 miles - Shuttle paying

  • By plane

    SHANGHAI HONG INT'L AIRPORT At 35.4km / 22 miles

  • By train

    SHANGHAI RAILWAY STATION At 6km / 3.73 miles

GPS :31.240375, 121.52448

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with two single beds

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with King-size bed

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room, two Single Beds

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with King-size bed, Executive Floor

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with one queen-size bed

  • Max. number of persons: 3
  • Area: From 48
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds, ExecutiveFloor

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Le Gourmet - Deli Shop

Type of cuisine: Gourmet

Le Gourmet Deli Shop offers imported bakery from Bridor, healthy salads, fresh brewed coffee, delicious pastries and sandwiches, Chef's Recommendation Set for breakfast, lunch and dinner.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Golden Shark Chinese Restaurant

Type of cuisine: Regional

Chinese cuisine restaurant offers Cantonese cuisine, Shanghai and Sichuan dishes. A typical Chinese dining room or a private room are for your choice. A la carte menu and set menu are both available.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Square Restaurant

Type of cuisine: International

The Square offers International flavor and Brazilian BBQ with show kitchen concept. Authentic Brazilian Barbecue is specially prepared and grilled to perfection by our expert chef! A la carte healthy menu and a wide range of drinks are also available.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Art 50 Revolving Restaurant

Type of cuisine: International

Located on the 50th floor with panoramic view of Shanghai, the revolving restaurant is an ideal place for you to enjoy sumptuous international buffet with live band performance. Redeem birthday cake for your birthday party.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Le Rendez Vous - Lobby Lounge

Photo non contractuelle / Strictly non binding

Le Rendez Vous Lobby Lounge offers sleek and comfortable lobby-side seating for light refreshments, cocktails, freshly-squeezed fruit juices, high-quality teas, and coffee throughout the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Premier Lounge

Photo non contractuelle / Strictly non binding

The contemporary Premier Lounge is a relaxing heaven overlooking the hectic financial Lujiazui district.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 480

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Shanghai Atlantis

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,512 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,447 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Amazing

Customer review rating 4.3/5

Ahmed Solo - 09/01/2020 Confirmed reviews ALL

Super helps staff. Cannot wish for morr

EXCELLENT EVERYONE WAS GREAT

Customer review rating 4.3/5

Dr R. C. Business - 09/01/2020 Confirmed reviews ALL

FRIENDLY AND HELPFUL

Great hotel, fantastic service

Customer review rating 4.3/5

Edu Families - 08/01/2020 Confirmed reviews ALL

What a fantastic team you have in Shanghai! Service is excellent, the pool is fabulous, the views are great...the room seems a bit outdated at first but it's really comfortable and quiet. The buffet breakfast is to die for, I just find it a tad too expensive (in line with all the rest of big hotels). Apart from that, I totally recommend staying there. We will come back

Excellent

Customer review rating 4.3/5

Kay Couples - 06/01/2020 Confirmed reviews ALL

Every staff was really kind and polite. I really appreciate all of staff in Novotel Shanghai Atlantis. Especially, I would like to thank you Concierge staff who helped us a lot. Thank you so much for making great time for our anniversary.

GOOD LOCATION & VIEW - BUT HOTEL A BIT OUTDATED

TripAdvisor rating 4.5/5

chanpat Family - 06/01/2020 TripAdvisor review

The hotel is great and the price is very reasonable. The revolving restaurant at the 50/F offers perfect view, however, the windows were dusty obstuctiing the view. The temperature inside room is too hot, no fresh air and we ended up requesting to open the windows. Staff from Reception (Vicky), Premier Lounge (Hebe) are few to name and offered friendly services.

Dear chanpat, May I begin by thanking you for your feedback and your stay with us. We are happy that in general you were satisfied with your stay in our hotel. Your kind words have been passed on to our Guest Relation Manager Vicky, Senior Premier Lounge Officer Hebe and the department head concerned. This will certainly motivate them to keep up the good work. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. I am sorry to hear that the windows of our revolving restaurant were dusty and your room temperature is too hot, we will look into the possibility to improve it. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for sharing your experience with us, and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Pretty good

Customer review rating 4.3/5

Joe Families - 03/01/2020 Confirmed reviews ALL

Convenient clean comfortable

Dear Joe, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback in particular with the cleanliness of the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken note that you had not rated the speed of wifi connection so high. We have checked the equipment in the hotel and do not find any defect. The problem might be due to web access control in China as the speed of international sites can be slower than domestic sites. For your next visit, if you encounter any internet problem, please contact us directly, so that we can look into the cause and to fix it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Excellent Services, but room and lift need to be updated

Customer review rating 4.3/5

Alice Solo - 02/01/2020 Confirmed reviews ALL

Even though I have a short stay, but the hotel did gave me nice and wonderful experience. First of all, I wanna give kudos and applause from the conceirge team to the premier lounge team. They are all very friendly, and giving me assistance as quick as they can. Thanks to Elva from the Premier Lounge, 5 month pregnant mummy working with very good and positive attitude towards all the lounge guest. She and her colleague, Jenniffer is ensuring all the premier lounge guest having a very good breakfast in the morning. Pros:- All the staff are very friendly and approachable. I have been arrange with the corner superior room Executive Floor which is bigger compare to the normal superior room. Thanks for the upgrade whereby I have the view of the of the city and Huangpuriver together. Cons:- I think the lifts and the rooms need to be renovated again. For the safety, especially the lifts is superb shaky. Nevertheless, is still a pleasant stay. I will definitely choose Novotel Shanghai Atlantis again for my next stay. 50ArtRestaurant:- Very good ambience, food is ok, but can have more international choices. Premier Lounge & 2nd floor restaurant:- Breakfast is good with variety choices.p

Dear Alice, May I begin by thanking you for your feedback and your loyalty with us as an ALL – Accor Live Limitless member. We are happy that in general you were satisfied with your stay in our hotel in particular with the service attitude of our associates and like our breakfast. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is indeed that our guestrooms are little bit old, for your information our owner is now working on a full renovation of our guestrooms and all public facilities which would be carried out in the not too distant future since this hotel is near to 20 years in operation. With regard to the elevator, it is inspected and maintained by a professional elevator company every two weeks. All elevators are in compliance with the building and fire security settings. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Friendly Staff Around the Hotels

Customer review rating 4.3/5

Pat C. Families - 31/12/2019 Confirmed reviews ALL

Feeling warm welcome & hospitality from Ms. Vicky Tan at the Reception. Also, Hebe from the 48/F lounge treated guest from her heart and always smiling on her face... Feels great staying at this property. The Revolving Restaurant at the 50/F was great experience, with live band, the view from the restaurant was great, however, the windows were bit dirty. However, rooms are a bit outdated, which may require some re-furnishing in future.

Very good experience

Customer review rating 4.3/5

Suandi Business - 30/12/2019 Confirmed reviews ALL

Good view, very nice food, satisfying service of staff, room clean, strong recommended

Dear Suandi, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hereby, we would also like to invite you to share your stay experience on our TripAdvisor page, kindly visit: https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299582-Novotel_Shanghai_Atlantis-Shanghai.html to post your review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Kathy Zhu Guest Experience Manager

Great hospitality

Customer review rating 4.3/5

Rudz Families - 29/12/2019 Confirmed reviews ALL

A hotel with exceptional employee hospitality and very helpful

Dear Rudz, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback in particular with the service of our associates. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Nancy G. b

Customer review rating 4.3/5

Nmg Business - 24/12/2019 Confirmed reviews ALL

View was ok. However the breakfast was not what expected

Dear Ms. G., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Atlantis. I am sorry that your experience did not meet your expectations in particular with the breakfast; please allow me to express my sincerest apologies. We have already discussed this matter with our Executive Chef who is very concerned on the food quality and surely we will find all possible ways for further improvement. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Zhu Guest Experience Manager

great stay and worth the money

Customer review rating 4.3/5

Robin Business - 23/12/2019 Confirmed reviews ALL

staff was effecient and helpful, especially the ones in the lounge. view is fine too.

Dear Robin, May I begin by thanking you for your feedback and your loyalty with us and as an ALL - Accor Live Limitless member. We are happy to learn that you were satisfied with your stay in our hotel in particular with the service of our associates. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would be delighted if you could review our hotel on TripAdvisor to share your experience in Shanghai with more people via the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299582-Novotel_Shanghai_Atlantis-Shanghai.html We sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager
Customer review rating 4.3/5

Joachim Business - 21/12/2019 Confirmed reviews ALL

War alles perfekt

Dear Joachim, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathy Zhu Guest Experience Manager

Great service with great people

Customer review rating 4.3/5

Jk Business - 18/12/2019 Confirmed reviews ALL

I was there for an exhibition and after a long day, it was nice to have the staff greeting you whenever you are in their sight! I also like the idea that they are the first to roll out offering optional toiletries - toothbrush to avoid wastage and moving towards a greener environment! I love this idea!

Dear JK, May I begin by thanking you for your feedback and your loyalty with us and as an ALL – Accor Live Limitless member. We are happy to learn that you were satisfied with your stay in our hotel in particular with the service of our associates and optional toiletries green program. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would be delighted if you could review our hotel on TripAdvisor to share your experience in Shanghai with more people via the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299582-Novotel_Shanghai_Atlantis-Shanghai.html We sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Good

Customer review rating 4.3/5

Jacky Business - 16/12/2019 Confirmed reviews ALL

Overall good. The reception knew how to speak Russian, which was very helpful because I was with a Russian customer..

Dear Jacky, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is indeed that our guestrooms are little bit dated, for your information our owner is now working on a full renovation of our guestrooms and all public facilities which would be carried out in the not too distant future since this hotel is near to 20 years in operation. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Well appointed room but very hot

Customer review rating 4.3/5

Anonymous Business - 16/12/2019 Confirmed reviews ALL

Room was well furnished and lots of room but was very hot, even though I had the temperature on low. Buffet food was excellent, with a good variety. Suggest some muesli for the breakfast.

Dear Mr. S., May I begin by thanking you for your feedback and your loyalty with us as an ALL – Accor Live Limitless member. We are happy that in general you were satisfied with your stay in our hotel. I am sorry to hear that your room air-conditioning could not cool down the room temperature promptly. In the event that the control panel is malfunctioning, you kindly call our Guest Relation Manager who will be happy to assist. We are glad to know that you like our breakfast, and thank for your suggestion about the muesli, sausages and bacon. Our Executive Chef is very concerned on the food quality and surely we will find all possible ways for further improvement. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for sharing your experience with us, and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Good

Customer review rating 4.3/5

Lowie Business - 16/12/2019 Confirmed reviews ALL

Stay was good but didnt expect hotel to be old, room was oldfashion and need to be renewed soon. Executives lounge had very Nice view to skyline but quality of food and drinks can improve

Dear Lowie, Thank you for taking the time to tell us about your experience at the Novotel Shanghai Atlantis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is indeed that our guestrooms are little bit old, for your information our owner is now working on a full renovation of our guestrooms and all public facilities which would be carried out in the not too distant future since this hotel is near to 20 years in operation. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Zhu Guest Experience Manager

Excellent customer care

Customer review rating 4.3/5

Carl Business - 15/12/2019 Confirmed reviews ALL

I was impressed by customer care. Mr Kone at front was the one of the best person I like today. He helped to make me feeling like home. Thanks Mr Kobe zhang. See you again. Cheers Carl

great view

Customer review rating 4.3/5

Yug Business - 14/12/2019 Confirmed reviews ALL

staff are very friendly, I had spent good trip in here. night view was really awesome!

Dear Yug, We very much appreciate your comments regarding your stay at the Novotel Shanghai Atlantis. It is always a pleasure to receive positive feedback in particular with the service attitude of our associates. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regard to the deposit, your coworker's room was guaranteed by you, thus we did not asked deposit from your coworker. I am sorry that our receptionist did not explained you clearly. Thank you again for sharing your experience and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager

Value for money breakfast for ACCOR members

Customer review rating 4.3/5

K. H. Families - 13/12/2019 Confirmed reviews ALL

The reason I stayed with NOVOTEL was because of the great deal they have for ACCOR members where the member dines free with 1 other guest and children eat free as well. However, the room looks dated and tired. Also, the check in staff told me that the rooms were interconnected when I asked during check in but apparently they were not. I did not request again since it was for 1 night only although I was disappointed.

Dear Ms. K., May I begin by thanking you for your feedback and your loyalty with us as a ALL – Accor Live Limitless member. It is indeed that our guestrooms are dated and tired, for your information our owner is now working on a full renovation of our guestrooms and all public facilities which would be carried out in the not too distant future since this hotel is near to 20 years in operation. I am sorry to hear that our receptionist told you that the rooms were interconnected, but actually they were not, the two rooms were next to each other. That obviously was caused by the English standard of our staff members in general. We have already discussed this matter with the heads of departments and will look into all possible ways to improve the communication ability of our staffs. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for sharing your experience with us, and we sincerely look forward to your next visit to Novotel Shanghai Atlantis. Sincerely, Kathy Zhu Guest Experience Manager
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