Grand Mercure Shanghai Century Park 5 stars

Customer review rating (ALL Rating) 4.4/5 66 reviews

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Description

Hotel extras

  • Near the subway

  • adjacent to the New International Expo Center

Our accommodation(s)

Hotel location

Grand Mercure Shanghai Century Park

1199 Yingchun Road, Pudong New District
200135 SHANGHAI
China

GPS:31.22639, 121.560486

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  66 reviews

Customer review rating 4.5/5

Wenyu H. Business - Confirmed reviews ALL

good

Dear Valued Member, Warm greetings from Grand Mercure Shanghai Century Park. We would like to thank you for taking the time to review your experience with us. It is great to hear that you enjoyed your stay with us. We wish you a wonderful day and hope to see you again soon. Best regards.

Customer review rating 3.0/5

Jin Q. Solo - Confirmed reviews ALL

Positive: Quiet rooms and good cleaning team. Good rate and abundance of restaurants nearby. The front desk team are professional. Negative: Lack of information about access by public transport on the website. Hotel is facing old residencial buildings accros the main entrance road. No privacy if the curtain is left open. Its entrance hall, breakfast venue and breakfast itself, do not meet 5 star standard. Welcome drinks are awful. The red wine is kept in a fridge instead of room temperature. The Coffee Latte does not have any presentación. The bar tender is neighter friendly nor skilful. He still does know what went wrong. During the breakfast, the noodle bar tender is calling loudly verbally in Chinese whenever something is ready. It should have system.

Dear Valued Member, Warmest greetings from Grand Mercure Shanghai Century Park. Thank you for taking the time to share with us your honest feedback about our property. We would like to thank you for your kind words regarding our staff and would like to apologize as we fell short on your expectations on some other aspects. We will share your comments to our team in order to bring a positive change. Looking forward to seeing you again soon if we have the chance to. Best regards.

Customer review rating 3.0/5

Q. Q. M. Friends - Confirmed reviews ALL

The hotel didn’t have central air conditioning cold air coming out at all. It’s on recycling mode. After they listen to our complaint and turned on the cold air. The temperature only dropped from 25° to 24° and then it remained 24 the whole day and it’s very humid day and it’s raining. It’s very uncomfortable. I can’t breathe.

Dear Valued Member, First of all, we would like to thank you for taking the time to share your honest feedback regarding your stay with us at Grand Mercure Shanghai Century Park. We aim to keep every room at a comfortable temperature and are sorry to hear that we fell short on this aspect during your stay as the weather is still unstable in our city. For future bookings, please don't hesitate to contact us so we can adjust the temperature if needed in advance amd can ensure your next visit is a cool and comfortable one. We would love the chance to make this right on a future stay and wish you a lovely day. Best regards.

Customer review rating 3.5/5

Bo-goran L. Couples - Confirmed reviews ALL

Arrived 8am and paid RMB460 for 2.5 hour early check in. Got upgrade to a suite which was appreciated. Nice room with very comfortable bed. Breakfast ok. Negative. No lounge available in morning and no English channels on TV except RT from Russia and CNA from Singapore. Conclusion. An ok hotel for a few nights.

Dear Valued Member, Warm regards from Grand Mercure Shanghai Century Park. Thank you for reviewing your stay with us. We are glad to hear that we were able to accomodate your early check-in request at a earlier time than our normal check-in time and that we could offer a Suite upgrade to our esteemed member. Our Lounge is open from 11h00 to 21h00 daily. We have taken note of your comments and will share it with our team in order to make sure that your next stay with us can be seamless. Looking forward to welcoming you again in our beautiful city and wishing you a lovely day. Best regards.

Customer review rating 4.0/5

Shengming D. Business - Confirmed reviews ALL

Friendly front staff, clean room. Buildings a bit old, smelly, and facilities are not well maintained

Dear Valued Member, Thank you so much for taking the time to review your stay with us. We appreciate your feedback about our cleanliness and our staff and will indeed share your comments regarding our hotel and facilities. We look forward to welcoming you again soon and wish you a lovely day. Best regards.

Other web-users rate our hotel

  • 599 reviews 9.4/10 Location
  • 1,010 reviews 9/10 Room
  • 1,115 reviews 9.3/10 Service
  • 10 reviews 1.5/10 WiFi
  • 504 reviews 9.2/10 Cleanliness
  • 411 reviews 8.9/10 Comfort
  • 252 reviews 8.3/10 Breakfast
  • 11 reviews 9/10 Bar

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