Grand Mercure Shanghai Century Park 5 stars

Customer review rating (ALL Rating) 4.4/5 50 reviews

Grand Mercure Shanghai Century Park - Image 1
Grand Mercure Shanghai Century Park - Image 2
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Description

Hotel extras

  • Near the subway

  • adjacent to the New International Expo Center

Our accommodation(s)

Hotel location

Grand Mercure Shanghai Century Park

1199 Yingchun Road, Pudong New District
200135 SHANGHAI
China

GPS:31.22639, 121.560486

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  50 reviews

Customer review rating 3.0/5

Kwee L. S. Families - Confirmed reviews ALL

Dear Sir/Madam, Reservation number pxbpbrlh and qbtpfjqb I hope this message finds you well. I am writing regarding a discrepancy I recently noticed on my credit card statement related to my stay at your hotel with reservation number pxbpbrlh,I was charged approximately 1815,47 Yuan, which does not match the amount shown in my Accor application, where the total indicated was around 541,96 Yuan under my complimentary Accor card benefits. As I understand, the booking should have been covered or significantly reduced under the Accor complimentary program. Therefore, I would appreciate it if you could kindly review this matter and clarify why the charge differs from what was shown in the Accor app. Could you please provide a detailed breakdown of the charges and assist in resolving this discrepancy? If there has been an error, I would appreciate your help in processing a refund for the overcharged amount. For your reference, I can provide booking details, transaction records, or any additional information needed. Thank you for your attention to this matter. I look forward to your prompt response. Best regards, [Your Full Name] [Your Contact Information] - KWEE L. S. PXBPBRLH

Dear Valued Member, Warm greetings from Grand Mercure Shanghai Century Park. Thank you for your message. We will send you a separate email in order to resolve this case. Best regards.

Customer review rating 5.0/5

Paulina M. Couples - Confirmed reviews ALL

Great

Dear Valued Member, Warmest greetings from Grand Mercure Shanghai Century Park. We would like to thank you for taking the time to review your experience with us. We are looking forward to welcoming you again soon. Best regards.

Customer review rating 4.0/5

Hong N. Business - Confirmed reviews ALL

The staff were efficient and helpful, the room was clean and well-maintained, and the checkout process was quick and seamless

Dear Valuable Guest, Greetings from Grand Mercure Shanghai Century Park. We are glad to hear that you appreciated your experience with us and would like to thank you for your encouraging review. We look forward to your next stay with us. Best regards.

Customer review rating 5.0/5

Steven X. Families - Confirmed reviews ALL

Excellent hotel with a great blend of modern comfort and local charm. The service was top-notch, the breakfast was delicious, and the proximity to Century Park is a huge plus. Everything was seamless from check-in to check-out. I will definitely return!

Dear Valuable Guest, Warmest regards from Grand Mercure Shanghai Century Park. We are delighted to hear that you appreciated our local culture with a modern, premium flair as it is the very definition of our mission at Grand Mercure ! We are truly looking forward to welcoming you again for your next stay in Shanghai, don't hesitate to let us know. Wishing you a wonderful day. Best regards.

Customer review rating 4.5/5

Natt N. Couples - Confirmed reviews ALL

Everything's good. Room, breakfast, club lounge. Staff are quite friendly but English proficiency is still slightly below average.

Dear valuable Guest, Warm greetings from Grand Mercure Shanghai Century Park. Thank you so much for your review ! We are glad to hear that you found our service warm and will improve in order to offer the desired service even in English ! Thank you again for your stay with us and looking forward to welcoming you again soon. Best regards.

Other web-users rate our hotel

  • 593 reviews 9.4/10 Location
  • 999 reviews 9/10 Room
  • 1,106 reviews 9.2/10 Service
  • 10 reviews 1.5/10 WiFi
  • 498 reviews 9.2/10 Cleanliness
  • 406 reviews 8.9/10 Comfort
  • 239 reviews 8.1/10 Breakfast
  • 10 reviews 8.8/10 Bar

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