Pullman Paris la Defense 5 stars

Customer review rating (ALL Rating) 4.2/5 2,647 reviews

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11 Avenue de l'Arche, 92400 PARIS LA DEFENSE, France

Description

Hotel extras

  • Metro 5 minutes away, direct access to the center of Paris

  • Private car park at the hotel

  • The Quinte & Sens restaurant is recognized as the best in La Défense

  • Very close to one of the largest shopping malls in Europe, open 7 days/week

  • Rooms and welcome products for families

Our accommodation(s)

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Hotel location

Pullman Paris la Defense

11 Avenue de l'Arche
92400 PARIS LA DEFENSE
France

GPS:48.894848, 2.23954

Telephone
Fax +33 1 47 17 56 78

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

QUINTE AND SENS

Inspired cuisine in the heart of La Defense. Whatever you are in the mood for, we have 5 authentic cuisines to help you in that quest for the ultimate taste and awaken the senses. Vibrant, fresh, delicate and simply inspired cuisine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,647 reviews

Customer review rating 1.5/5

Kristof W. Business - Confirmed reviews ALL

The standard I'm used from Pullman in other cities is far above what I've experienced In Pullman La Defence

Dear Mr. W., Thank you for taking the time to share this review of your experience. We sincerely apologize that your stay did not reflect the quality you expect from Pullman. The delays during check-in and the WiFi reconnection process clearly impacted your experience, and we regret this oversight. Your feedback about the accommodation and value perception gives us important areas to focus on as we refine our services. While our central location near La Défense’s business hub remains a key advantage, we understand this couldn’t compensate for the shortcomings you encountered. We hope you will consider staying with us again in the future. Best regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 3.5/5

Simona C. Business - Confirmed reviews ALL

The stuff is nice, the hotel is old and you can feel this

Dear Ms. C., Thank you for taking the time to leave a review of your recent stay. We are pleased to hear you found our team welcoming and appreciated your interactions as a valued ALL loyalty member. Your recognition motivates us to maintain the attentive service Pullman Paris La Défense is known for. That said, we regret any inconvenience caused by aspects of our property’s ambiance. While our rooms feature contemporary comforts like soundproofing and air conditioning, we understand preferences for modern design vary and will consider your feedback. Finally, we are delighted your overall experience met your business travel needs. Our location in Europe’s largest business district, steps from transport links and La Défense’s commercial hub, remains a key advantage for professionals like yourself. It would be a pleasure to welcome you for another enjoyable stay. Best wishes, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 2.5/5

Tonino B. Business - Confirmed reviews ALL

For years I have been staying in the "Deluxe rooms" who are refurbished and nice, but recently I am getting the standard and old non refurbished rooms which are acceptable but a downgrade in comfort nonetheless. In my opinion the refurbished rooms should be the standard for ALL the room and the difference between "standard" and "deluxe" rooms should be removed as there is no real difference aside from using OLD furniture.

Dear Mr. B., We appreciate the time you have taken to provide us with your opinion of your stay. We appreciate your recognition of our efficient email reservation system and are delighted to hear your positive feedback about our loyalty program. Your Silver status remains a priority for us, and we’re pleased you find value in its benefits. However, we sincerely apologize that your recent room assignment did not meet the comfort level you’ve experienced in our Deluxe accommodations. We understand your perspective on room consistency and are actively reviewing ways to enhance uniformity across all categories. Finally, we’re glad our Deluxe rooms have consistently provided the comfort you expect during business trips, with amenities designed for productive stays. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 2.0/5

Corinne P. Business - Confirmed reviews ALL

The room was old, with only one socket to charge my electronic devices. The only socket was far away from the bed and from the mirror. In the bathroom no sockets for my own air tools. The shower was not clean. The hotel is ok for a business trip/one night but too expensive

Dear Madam P., Thank you for your feedback. We appreciate your recognition of our prime location in La Défense’s business district, ideal for quick access to transport links and corporate hubs. We sincerely apologize that your stay did not meet your standards. Your observations about room facilities and bathroom conditions have been carefully noted. While our team strives to maintain impeccable cleanliness standards, we regret the oversight in your bathroom and have reinforced protocols with our housekeeping staff. Regarding electrical outlets, we acknowledge the importance of convenient charging solutions and are exploring enhancements. We understand your perspective on value and will consider your feedback as we refine our guest experience. We hope we can provide you with an improved stay in the future. Kind regards, Cristina Parga, Quality and Guest Experience Manager

Customer review rating 1.0/5

Chen L. Friends - Confirmed reviews ALL

The room is a bit out dated, as a gold member, we arrived early and did via app to do the check-in, informed them reach before 12, when we arrive, no room was given, only after 3pm. It’s fine, we went out the whole day till almost 12am, when we came back, we were given a room on the 8 floor, open the door and shocked! We requested single beds, I don’t know if the staff was well trained, he totally ignored the request. No choice, he asked us to go down and get the key changed. Worst ever, room was given on the lowest floor -3rd. I was very unhappy, he said we are fully booked. Frankly speaking, one of the worst experience I have ever had.

Dear Mr. L., Thank you for the time you have taken to review your stay. We’re pleased to know our prime location in La Défense provided convenient access to Parisian landmarks during your friends’ trip. We sincerely apologize that your experience fell short in several areas. Our digital check-in process should enhance convenience, and we regret it caused frustration. Your feedback about front desk interactions and missed ALL Gold member privileges has been shared with our leadership team for immediate review. While we regularly maintain rooms to high standards, we acknowledge your concerns about cleanliness and will reinforce our protocols. Please know we value your loyalty and take such feedback seriously as we strive to improve. We hope you will consider staying with us again in the future. Best regards, Cristina Parga, Quality and Guest Experience Manager

Other web-users rate our hotel

  • 831 reviews 9.3/10 Location
  • 1,410 reviews 6.6/10 Room
  • 3,067 reviews 9.1/10 Service
  • 17 reviews 5.9/10 WiFi
  • 939 reviews 8.6/10 Breakfast
  • 640 reviews 7.9/10 Food
  • 572 reviews 7.6/10 Comfort
  • 459 reviews 6.7/10 Cleanliness

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