Dear Ruth D., Thank you for your delightful feedback regarding your recent stay with us. We are thrilled to learn that your return to Hotel Mercure de Saint-Lary was as wonderful as your previous experience, especially considering your special connection to the area. Our team takes great pride in providing friendly and helpful service, and it is gratifying to know that their efforts made a positive impact during your stay. We appreciate your kind words about our location and breakfast offerings. We look forward to welcoming you back to Saint Lary and our hotel in the future. Rudy CAMPOS Director

Dear Veronica D., Thank you for your kind words regarding your recent stay at Hotel Mercure de Saint-Lary. We are delighted that you found our staff to be friendly and professional. We hope to welcome you back for a longer visit in the future. Rudy CAMPOS Director

Dear Amanda R., Thank you for taking the time to share your positive experience at Hotel Mercure de Saint-Lary. We are delighted to hear that you enjoyed your summer stay and found our staff to be friendly and efficient across various departments. Your kind words regarding our cleaning team and their helpfulness are greatly appreciated and will be shared with them. It is wonderful to know that our hotel provided a comfortable environment for your children, with ample space for them to play and a variety of games to keep them entertained. We strive to create a relaxed atmosphere, and it is gratifying to hear that our restaurant team was accommodating to your family's needs, especially during meal times. We are also pleased that you enjoyed our breakfast offerings, including the fresh orange juice and egg station, as well as your dining experiences in our restaurant. We look forward to welcoming you back in the future. Rudy CAMPOS Director

Dear Rui L., Thank you for your kind words regarding our location, family room, and staff. We appreciate your feedback about breakfast and will certainly take it into consideration for future improvements. Best regards, Rudy CAMPOS Director

Dear Paul W., Thank you for sharing your experience at Hotel Mercure de Saint-Lary. We are pleased to hear that you found our accommodations to be comfortable and well-presented, as well as enjoying your meal at our bar and restaurant. We appreciate your understanding regarding the absence of air conditioning, and we are glad that the fan provided contributed to your comfort during your stay. We look forward to welcoming you back on your next motorcycle adventure. Rudy CAMPOS Director

Dear Gad T., Thank you for your positive feedback. We are delighted to hear that you enjoyed our spa services and dining experience. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay. Rudy CAMPOS Director

Dear Joy C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our comfortable accommodations, the quality of our meals, and the service provided by our team. Your feedback is greatly appreciated. Rudy CAMPOS Director

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations, particularly due to the uncomfortable temperature in your room. Management is fully aware of this issue, which affects some of our rooms during periods of extreme heat. We completely understand your frustration and want to assure you that we are actively working on a long-term, responsible solution to improve our guests' comfort in a sustainable way. We also regret that the solutions available during your stay did not meet your expectations. Your feedback is valuable and helps reinforce the improvements that are already underway. We sincerely hope to have the opportunity to welcome you back under better conditions and provide you with the quality of stay you rightfully expect. Kind regards, Rudy Campos

Dear David G., Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mercure de Saint-Lary. We are delighted to hear that you enjoyed the fantastic views and that our team was able to accommodate your early arrival and provide an upgrade. We appreciate your comments regarding the room temperature during the heatwave. While we currently do not offer air conditioning, we are glad to know that the fan provided some comfort. Your suggestion about considering air conditioning in our long-term strategy is valuable, and we will certainly keep it in mind as we plan for the future. Regarding the breakfast experience, we strive to offer a variety that meets our guests' expectations, and your input will help us in our ongoing efforts to enhance our offerings. We look forward to welcoming you and your family back during the winter months to explore all that our hotel has to offer. Rudy CAMPOS Director

Cher Philippe C., Nous vous remercions pour vos retours concernant votre récent séjour parmi nous. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement, notre service attentif et notre buffet de petit-déjeuner. Vos retours sont inestimables et nous nous réjouissons de vous accueillir de nouveau à l'avenir. Rudy CAMPOS Directeur

Chère Madame, Cher Monsieur, Un grand merci pour votre commentaire si enthousiaste. Nous sommes ravis que vous ayez passé un séjour merveilleux au Mercure et que vous ayez apprécié notre emplacement, l’accueil chaleureux de notre équipe, ainsi que la générosité et la qualité du buffet du petit déjeuner. Nous transmettons avec grand plaisir vos compliments à Hugo et à l’ensemble de nos collaborateurs, qui seront très heureux de savoir que leur engagement a contribué à rendre votre séjour si agréable. Nous serons ravis de vous accueillir à nouveau très bientôt pour un autre séjour tout aussi plaisant. Bien cordialement, Rudy CAMPOS Directeur

Cher Monsieur, Nous vous remercions d’avoir partagé votre expérience et sommes ravis que vous ayez passé un séjour très agréable grâce à l’accueil chaleureux et attentif de notre équipe. Nous comprenons votre déception concernant le spa, malheureusement hors service vendredi suite à des dégradations causées par de jeunes clients. Nous vous remercions pour votre compréhension et faisons tout notre possible pour maintenir nos installations en parfait état pour nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour un séjour tout aussi agréable. Bien cordialement, Rudy CAMPOS Directeur

Chère Madame F., Merci d’avoir partagé votre avis. Nous sommes désolés d’apprendre que certains aspects de votre séjour n’ont pas été à la hauteur de vos attentes. Concernant le salon, nous nous excusons s’il vous a semblé froid ; nous révisons continuellement notre système de chauffage afin d’assurer le confort de tous nos clients. Notre hôtel ne dispose en effet pas de piscine intérieure, et nous comprenons que cela ait pu être un élément important pour votre visite. Nous offrons à nos clients (de + 16 ans) un accès à notre espace bien être : jacuzzi, sauna et hammam + salle fitness inclus dans la prestation. En ce qui concerne le buffet, nous vous remercions pour vos remarques et allons revoir nos options végétariennes afin de mieux répondre aux différentes préférences alimentaires. Nous aurions certainement pu répondre à votre demande et nous adapter en proposant du sur-mesure. Certaines de nos thématiques buffets présentent en effet moins d'options que d'autres. Nous attachons une grande importance à vos commentaires, qui nous aident à améliorer nos services, et espérons avoir l’opportunité de vous accueillir de nouveau pour vous offrir une expérience plus confortable. Cordialement, Rudy CAMPOS Directeur

Madame, Monsieur, Nous vous remercions pour votre avis et pour votre confiance. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Nous prenons bonne note de vos retours quant à l'amélioration de nos services et prestations en chambre. Je suis désolé pour les désagréments rencontrés, que nous ne manquerons pas de faire remonter à nos équipes. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Rudy CAMPOS Directeur

Madame, Monsieur, Nous vous remercions pour votre avis et pour votre confiance. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Votre satisfaction est notre plus belle récompense. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Rudy CAMPOS Directeur

Dear SHARON B., We very much appreciate your comments regarding your stay at the Hotel Mercure de Saint-Lary. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rudy CAMPOS Directeur

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rudy CAMPOS Directeur