Hotel Mercure Saint-Lary 4 stars

Customer review rating (ALL Rating) 4.7/5 804 reviews

Hotel Mercure Saint-Lary - Image 1
Hotel Mercure Saint-Lary - Image 2
Hotel Mercure Saint-Lary - Image 3
Hotel Mercure Saint-Lary - Image 4

Description

Hotel extras

  • A 50 mètres de la télécabine

  • Nouvel Espace Bien-Etre et Spa Nuxe

  • Rooms with balconies and views of the mountains.

  • Kids club every day during the winter school holidays

  • Restaurant La mangeoire

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Hotel Mercure Saint-Lary

jardin des thermes, 18 Rue de Soulan
65170 SAINT LARY-SOULAN
France

GPS:42.81999, 0.321929

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA MANGEOIRE

Fine dining prepared with fresh and seasonal produce. Our Chef is constantly reinventing himself to concoct gourmet dishes with subtle Pyrenean flavors.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  804 reviews

Customer review rating 0.5/5

Aditya I. V. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations, particularly due to the uncomfortable temperature in your room. Management is fully aware of this issue, which affects some of our rooms during periods of extreme heat. We completely understand your frustration and want to assure you that we are actively working on a long-term, responsible solution to improve our guests' comfort in a sustainable way. We also regret that the solutions available during your stay did not meet your expectations. Your feedback is valuable and helps reinforce the improvements that are already underway. We sincerely hope to have the opportunity to welcome you back under better conditions and provide you with the quality of stay you rightfully expect. Kind regards, Rudy Campos

Customer review rating 4.0/5

David G. Couples - Confirmed reviews ALL

Dear David G., Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel Mercure de Saint-Lary. We are delighted to hear that you enjoyed the fantastic views and that our team was able to accommodate your early arrival and provide an upgrade. We appreciate your comments regarding the room temperature during the heatwave. While we currently do not offer air conditioning, we are glad to know that the fan provided some comfort. Your suggestion about considering air conditioning in our long-term strategy is valuable, and we will certainly keep it in mind as we plan for the future. Regarding the breakfast experience, we strive to offer a variety that meets our guests' expectations, and your input will help us in our ongoing efforts to enhance our offerings. We look forward to welcoming you and your family back during the winter months to explore all that our hotel has to offer. Rudy CAMPOS Director

Customer review rating 5.0/5

Philippe C. Couples - Confirmed reviews ALL

Cher Philippe C., Nous vous remercions pour vos retours concernant votre récent séjour parmi nous. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement, notre service attentif et notre buffet de petit-déjeuner. Vos retours sont inestimables et nous nous réjouissons de vous accueillir de nouveau à l'avenir. Rudy CAMPOS Directeur

Customer review rating 5.0/5

Julie K. Couples - Confirmed reviews ALL

Chère Madame, Cher Monsieur, Un grand merci pour votre commentaire si enthousiaste. Nous sommes ravis que vous ayez passé un séjour merveilleux au Mercure et que vous ayez apprécié notre emplacement, l’accueil chaleureux de notre équipe, ainsi que la générosité et la qualité du buffet du petit déjeuner. Nous transmettons avec grand plaisir vos compliments à Hugo et à l’ensemble de nos collaborateurs, qui seront très heureux de savoir que leur engagement a contribué à rendre votre séjour si agréable. Nous serons ravis de vous accueillir à nouveau très bientôt pour un autre séjour tout aussi plaisant. Bien cordialement, Rudy CAMPOS Directeur

Customer review rating 4.5/5

Sebastien D. Families - Confirmed reviews ALL

Cher Monsieur, Nous vous remercions d’avoir partagé votre expérience et sommes ravis que vous ayez passé un séjour très agréable grâce à l’accueil chaleureux et attentif de notre équipe. Nous comprenons votre déception concernant le spa, malheureusement hors service vendredi suite à des dégradations causées par de jeunes clients. Nous vous remercions pour votre compréhension et faisons tout notre possible pour maintenir nos installations en parfait état pour nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour un séjour tout aussi agréable. Bien cordialement, Rudy CAMPOS Directeur

Other web-users rate our hotel

  • 136 reviews 9.8/10 Location
  • 253 reviews 7.2/10 Room
  • 438 reviews 9.6/10 Service
  • 122 reviews 9.3/10 Breakfast
  • 70 reviews 8.3/10 Cleanliness
  • 48 reviews 8.9/10 Bar
  • 6 reviews 0/10 Pool

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Saint Lary Soulan Hotels