ibis Tarbes Odos

Dear DONNA L., Thank you for taking the time to tell us about your experience at the ibis Tarbes Odos. The hotel has been refurbished recently and match to the criteria of an economic hotel as all the ibis hotels in France. Your refursbished room has a balcony with a view on the pool and The Pyrenées mountains, that is usually really and very appreciate from our customers, as you can read through the many reviews we had on the web site. I am sorry that your experience did not meet your expectations; and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim Rhazal Directeur hôtel ibis Tarbes Odos

Dear JUDITH S., Thank you for your stay at the ibis Tarbes Odos. We hope you enjoyed the view on the Pyrénées mountains from your room. Our heating/air conditioning system is centralized and takes a long time to restart in the case of temperature variations. Thus, when we are in the off-season, the air conditioning does not seem justified to us (temperature 22° outside in the afternoon and 10° in the morning); moreover with these energy increases which impact us all and our new policy of ecological commitment for the planet, it is preferable not to over-consume when it is not necessary. We are sorry if this may surprise you, but we wish to position ourselves in favor of social and environmental responsibility. Moreover, it is a signature of the Accor Group that you will find on all of the Group's brands. Thank you for your understanding, the ecological future is everyone's business.. Thank you again for sharing your experience, and we hope your next visit will be better as the previous one. Sincerely, Karim Rhazal Directeur hôtel ibis Tarbes Odos

Dear PRATEEK C., Thank you for taking the time to tell us about your experience at the ibis Tarbes Odos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We checked the room but found nothing. However, we remain vigilant on this subject and will monitor the room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim Rhazal Directeur hôtel ibis Tarbes Odos

Dear GREGORY M., We very much appreciate your comments regarding your stay at the ibis Tarbes Odos. We made the choice few years ago to close our restaurant and propose only a "small restauration" in order to have an eating solution H24 inside the hotel and help our customers who didn't want to go out again and look after an open restaurant at night. This information is given on our website to avoid any frustation but we understand your point of view. The products are selected by the brand. We won't hesitate to give back your comment on the quality. We're sorry about that. Concerning teh fidelity program don't hesitate to download the app ALL in order to get your points and make your next booking directly from it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Rhazal Directeur hôtel ibis Tarbes Odos