Mercure Lourdes Impérial Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 794 reviews

Mercure Lourdes Impérial Hotel - Image 1
Mercure Lourdes Impérial Hotel - Image 2
Mercure Lourdes Impérial Hotel - Image 3
Mercure Lourdes Impérial Hotel - Image 4

Description

Hotel extras

With a meeting room, car park and free Wi-Fi, this Mercure hotel provides an excellent setting for small birthday gatherings, intimate weddings, business seminars or family holidays.

Our accommodation(s)

Hotel location

Mercure Lourdes Impérial Hotel

3 Avenue du Paradis
65100 LOURDES
France

GPS:43.095013, -0.052174

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE PERCHOIR

At our restaurant you will find traditional cuisine that truly reflects the range of delights that this region has to offer, served in an Art Deco setting.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  794 reviews

Customer review rating 4.5/5

Kwang J. S. Couples - Confirmed reviews ALL

Staff are friendly and approachable

Dear Mr. S., Thank you very much for taking the time to share your feedback following your stay at the Hôtel Mercure Lourdes Impérial. We are delighted to read that you appreciated our convenient location within walking distance of the sanctuary, as well as the friendliness and approachability of our team. Your kind words are truly rewarding, and we will be sure to share them with all our staff. We also take note of your comments regarding cleanliness and the breakfast selection. Please rest assured that your feedback is valuable and helps us continue improving the quality of our services. It is a pleasure to know that, as a Platinum member of the ALL Accor program, your overall experience met your expectations. We look forward to welcoming you again on your next visit to Lourdes. Kind regards, The Mercure Lourdes Impérial Team

Customer review rating 2.0/5

Thomas M. Couples - Confirmed reviews ALL

It was a beautiful warm night in April when we were there. I could not get the air conditioning to work. Reception told me that the Manager had not switched it on yet. Further pushing was futile. It was after 1am before I finally went to sleep. Really really bad treatment by this hotel.

Sir, Thank you for your feedback. We’re sorry to hear about your experience regarding the air conditioning and the discomfort it caused during your stay. As part of our seasonal policy, the air conditioning system is activated depending on weather conditions, but we understand this did not meet your needs on that particular night. We regret the inconvenience and the lack of a satisfactory solution at the time, and your comments have been shared with our team to improve our service. We hope to have the opportunity to provide you with a better experience in the future.

Customer review rating 4.0/5

Peter C. Friends - Confirmed reviews ALL

Overall, it was a very pleasant stay. The front desk staff were very friendly, helpful, pleasant and professional. The restaurant experience was definitely not 4 star. The quality of the dinner was very good. The breakfast offering, not that good. The server we had on our first 2 nights, Victoria, was excellent. Unfortunately, we cannot say the same about our last night. The service was extremely slow. We had a booking at 19:00, and were served our main course at 20:15! Our food arrived cold at the table.

Customer review rating 5.0/5

Chien H. S. Families - Confirmed reviews ALL

To the Management Team, I am writing to express my appreciation for the wonderful stay I had at your hotel. Even before my arrival, the efficiency in handling my parking request was impressive. > Specifically, I would like to commend the staff member who assisted me during check-in on April 27th. He was exceptionally professional and helpful. I unfortunately missed his name, but his service truly stood out. > Your location is ideal for visiting the Sanctuary, and the room comfort was excellent. While the breakfast was a bit simple, the overall experience was fantastic. I look forward to staying with you again in the future.

Dear CHIEN H. S., Thank you very much for taking the time to share your experience following your recent stay with us. We are truly delighted to read your kind comments regarding the quality of your visit. It is especially rewarding to know that our team made a positive impression from the very beginning. Your praise for our staff member has been shared with the entire team, and it will certainly serve as great encouragement for all of us. We are also pleased that you enjoyed our convenient location and found your room to be comfortable. Your remark about breakfast has been carefully noted, and we will consider it as we continue to improve our services. It was a pleasure having you with us, and we very much look forward to welcoming you back in the near future. Kind regards, - Management team

Customer review rating 5.0/5

Antonio M. Families - Confirmed reviews ALL

Satisfying

Dear Sir, We appreciate your comments regarding your stay at the Hôtel Mercure Lourdes Impérial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 287 reviews 8/10 Location
  • 424 reviews 5.9/10 Room
  • 480 reviews 8.8/10 Service
  • 6 reviews 7.9/10 WiFi
  • 231 reviews 5.3/10 Comfort
  • 220 reviews 5.6/10 Breakfast
  • 155 reviews 7.3/10 Cleanliness
  • 105 reviews 3.2/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Lourdes