Mercure Lourdes Impérial Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 779 reviews

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Description

Hotel extras

With a meeting room, car park and free Wi-Fi, this Mercure hotel provides an excellent setting for small birthday gatherings, intimate weddings, business seminars or family holidays.

Our accommodation(s)

Hotel location

Mercure Lourdes Impérial Hotel

3 Avenue du Paradis
65100 LOURDES
France

GPS:43.095013, -0.052174

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE PERCHOIR

At our restaurant you will find traditional cuisine that truly reflects the range of delights that this region has to offer, served in an Art Deco setting.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  779 reviews

Customer review rating 5.0/5

Antonio M. Families - Confirmed reviews ALL

Satisfying

Dear Sir, We appreciate your comments regarding your stay at the Hôtel Mercure Lourdes Impérial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Tinashe P. M. Solo - Confirmed reviews ALL

The rooms wee clean and comfortable. Good and fresh linen always and well cleaned up everyday. For a non French speaking visitor like me the staff were always willing to switch to English and it was very useful making my stay very comfortable and convenient.

Dear Guest, Thank you very much for your excellent review ! We are delighted to hear that you spend a comfortable and convenient stay with us, and that our location close to the Sanctuary of Lourdes was suitable for your visit. It is also a pleasure to know that you appreciated the cleanliness of the rooms and the daily housekeeping service. Your kind words about our team are especially rewarding. We are very happy that our staff were able to assist you in English and contribute to making your stay easier and more comfortable. We truly hope to have the pleasure of welcoming you again in the future. Sincerely Yours, La Direction Hôtel Mercure Lourdes

Customer review rating 5.0/5

Amor T. Solo - Confirmed reviews ALL

Staffs are very nice and helpful.

Customer review rating 5.0/5

Luis H. M. Families - Confirmed reviews ALL

My experience was short but very good; I would recommend it without hesitation.

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that even during a short stay, you had a very good experience with us and that you would recommend our hotel without hesitation. Your satisfaction is truly appreciated by our entire team. We hope to have the pleasure of welcoming you again for a longer stay in the future. Kind regards, The Reception

Customer review rating 0.5/5

A T. Solo - Confirmed reviews ALL

The worst I slept in sweat at noon And i slept with jacket at night The room need to be clean better

Monsieur T., Thank you for taking the time to share your feedback. We are very sorry to read that your experience did not meet your expectations, particularly regarding the room temperature and cleanliness. This is not in line with the standards we aim to provide in a 4-star hotel. Your comments have been immediately shared with our housekeeping and technical teams in order to investigate and address these issues without delay. We sincerely apologize for the discomfort you experienced and hope to have the opportunity to restore your confidence during a future stay. - Reception team

Other web-users rate our hotel

  • 270 reviews 8.1/10 Location
  • 410 reviews 5.7/10 Room
  • 468 reviews 8.9/10 Service
  • 5 reviews 6.5/10 WiFi
  • 221 reviews 5.2/10 Comfort
  • 212 reviews 5.5/10 Breakfast
  • 151 reviews 7.1/10 Cleanliness
  • 104 reviews 3.2/10 Vibe

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