Mercure Lourdes Impérial Hotel 4 stars

Name: Mercure Lourdes Impérial Hotel
Address: LOURDES, 65100, FRANCE
Telephone: (+33)5/62940630
Rating: 4.3

Customer review rating 4.3/5 1,279 reviews

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Mercure Lourdes Impérial Hotel

Hotel for travellers looking for local and authentic experiences

The Mercure Impérial Lourdes hotel team welcomes you to the Pyrenees. Enjoy our ideal location near the shrines and the town center, at the foot of the majestic Pyrenees, for a spiritual stay in the heart of nature.

Matthieu PORTEIL, Hotel Manager

Renovated in 2015, Mercure Lourdes Impérial welcomes pilgrims, tourists and business travellers in an Art Deco building from the late 1940s. With a meeting room for hosting your events, our hotel in Lourdes also invites you to savour products from nearby farms at our restaurant and to stock up on souvenirs in our boutique. Among the many charming features, one that tops the list is surely our terrace's 180-degree view of the castle, Pic du Jer and the sanctuaries.

Located on the banks of the Gave River, our hotel in Lourdes links the upper town to the lower town, making this the perfect place for pilgrims and leisure travellers to stay. The sanctuaries are only 200 m away, while the castle is less than a 10-minute You can also wander around the covered markets or through the stalls of the local outdoor market, set up every morning of the week. Take advantage of our shuttle to visit the Pic du Jer and admire the breathtaking views from the summit!

Easily reached from this Mercure hotel, it is worth taking some time out to relax and explore the area around the Lourdes sanctuaries, Lourdes castle, the beaches of Biarritz and Hossegor and the Lac de Lourdes.

Hotel extras

Free Web Corner near the hotel entrance. Free WIFI throughout the hotel
Views of the Gave de Pau river and the Pyrenees from the balcony. A stunning natural setting.
Close to the unmissable sights of Lourdes and the city center. Tranquility and serenity.
Private car park with direct access to the hotel lounge
Panoramic view from the Pyrenees to the Château Fort from the terrace.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access (Paying)
Parking
- Private enclosed outdoor parking (Paying)
- Public outdoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Pets allowed
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Italian
- Dutch
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9AM (Paying) Need access to your room from 9am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 5PM (Paying) Want to keep your room until 5pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Shoe shine machine
Boutiques/shopping
- Currency exchange
- Gift shop/newspaper shop
Porter

BreakfastPaying
2 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Opening hours : Week 06:30-14:30/17:30-21:30
- Opening hours : Week-end 06:30-14:30/17:30-21:30

Other sports activities
- Bike rack facilities
- Jogging track (Nearby)
Snow Skiing (Nearby)

1 meeting room(s)
Copy/print service available

Hotel location

Mercure Lourdes Impérial Hotel

3 Avenue du Paradis
65100
lourdes
france

Tel: +33562940630

Fax: (+33)5/62944804

Contact email :

Check-in from 15h00

Check out up to 12h00

By plane
LOURDES / TARBES At 12km / 7.46 miles
By plane
PAU At 45km / 27.96 miles
By plane
TOULOUSE BLAGNAC At 180km / 111.86 miles
By helicopter
PAU At 45km / 27.96 miles
By helicopter
TARBES OSSUN LOURDES At 12km / 7.46 miles
By car
PAU At 30km / 18.64 miles
By car
TARBES At 15km / 9.32 miles
By train
LOURDES At 1km / 0.62 miles
By train
TARBES At 15km / 9.32 miles

GPS :43.095013, -0.052174

Our accommodation(s)

Standard Room with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 21 m² / 226 sq ft
Most of the accommodation: Balcony *

* Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Standard Room with 2 single beds

Accessible room

Max. number of persons: 2
Area: From 21 m² / 226 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Triple RoomNon contractual photo

Max. number of persons: 3
Area: From 32 m² / 344 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Privilege Room with a king-size bed and sofaNon contractual photo

Max. number of persons: 2
Area: From 32 m² / 344 sq ft
Views: River side *

* Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Rooms

Our restaurants and bars

L'IMPERIAL

Type of cuisine: Regional

At our restaurant you'll find traditional cuisine that truly reflects the range of delights that this region has to offer, served in an Art Déco setting.

Dinner

19:00 - 21:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

L'IMPERIAL (SERVICE GROUPES)

Type of cuisine: International

Serving healthy, diabetic, vegetarian, gourmet and regional dishes. Full board and half board for groups only.

Lunch

12:00 - 13:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

19:00 - 20:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR

Fancy a gourmet break? A coffee? A tea? Our easy-access bar is open 24 hours a day, 7 days a week. It will be our pleasure to host you!

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 1
Maximum size: 65 m²
Maximum capacity: 70 people

Find out more

Neat and clean

Freddy B. Families - 02/10/2020 Confirmed reviews ALL

The staff is very well accommodating.

All very good

Douglas C. Couples - 12/09/2020 Confirmed reviews ALL

Extremely helpful Manager,ensured that we had hotel private parking for our car and was present on our arrival to make us feel very welcome

Good Stay

Anonymous Solo - 03/09/2020 Confirmed reviews ALL

Once arrived, the experience was very good considering the Covid-19 constraints. The service was friendly, efficient & the covid-safety protocol gave my great confidence. The staff were excellent. However, The automatic check-out system produces the invoice too early, that is BEFORE breakfast has been taken. So after receiving an automatic invoice I was obliged to come to the reception for a corrected invoice. A minor change to your central IT system is recommended Equally, recent changes in the one-way traffic system in Lourdes rendered it very difficult to find the hotel by car. Even the car GPS systems had not been updated. I strongly recommend that a recommended route, once entering Lourdes, is sent to each new guest's reservation confirmation.

Very good place. The hotel is nice and accessible to all.

Freddy B. Families - 22/07/2020 Confirmed reviews ALL

The staff is nice and very accommodating to their clients. The room is clean and the view from our room is very nice.

Beautiful place

Anonymous Families - 05/03/2020 Confirmed reviews ALL

The breakfast was too expensive for a coffee and toast and since it was off season there’s no option.

Everything was perfect!

Greda Families - 04/02/2020 Confirmed reviews ALL

Everything was perfect: staff, location, atmosphere, cleaningness...

Bit by bed bugs

Huiyeon A. L. Families - 22/12/2019 Confirmed reviews ALL

One night stay at Mecure Lourdes and my whole body was bit by bed bugs. After few days, I am still suffering from the pains and I cannot believe a huge hotel chain like Mercure has no standard in terms of extermination and hygiene. My mom and I had to rewash our entire suitcase (2 weeks worth of cloths) and we throw a lot of stuff which are not washable. I cannot believe this one night stay just ruined our entire trip of 2 weeks. Extremely disappointed.

Dear HUIYEON ANGELA L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lourdes Impérial. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Our household teams are trained in the detection of bedbugs. We are very vigilant about this. We are sorry, but after checking this day, we did not find anything in the beds. the best would have been to inform us at the check-out so that we can act on the moment. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. We wish you a Merry Christmas. Sincerely, Elodie FLAMENT Assistant Manager

Pelerinage Lourdes

Olivier L. Couples - 16/12/2019 Confirmed reviews ALL

Nice hotels comfortable and very clean . Team was very helpful and hospitable The location is great walking distance to the grotto and the church Will come back! Thanks

Warm and welcoming experience to stay here

Stephen Couples - 11/12/2019 Confirmed reviews ALL

Staff excellent.

Nicole R. Solo - 08/12/2019 Confirmed reviews ALL

Very good all round. However the service to the rooms could have been better. To make up and clean the rooms after 2.00pm is too late for residents.

Very good

R M. Families - 01/12/2019 Confirmed reviews ALL

Very pleasant stay. Very helpful staff and the chef cooked us some good food. Thank you!

Fabian C. Families - 04/11/2019 Confirmed reviews ALL

Excellent service . Enjoyed the dinner both nights

Excellence!!!

Dr C. E. L. Couples - 30/10/2019 Confirmed reviews ALL

Superb service and very attentive friendly staff. Fantastic food.Comfortable clean rooms. Very helpful reception

basic hotel

Swan Families - 24/10/2019 Confirmed reviews ALL

same dinner every day!

Rq Families - 15/10/2019 Confirmed reviews ALL

Very welcoming and helpful staff. fantastic food - both breakfast and dinner were very impressive.

Good location and price

Anonymous Families - 02/10/2019 Confirmed reviews ALL

The hotel location is very good and the price was also good as we booked in advance. Decent variety of foods included in breakfast. Generally friendly staff. It could do with some modernizing or more attention to detail when cleaning. Corridors smell of tobacco and need some fresh air.

Excellent hotel

Chris Families - 26/09/2019 Confirmed reviews ALL

Kind staff and good rooms

Returning Guests

Joan Couples - 08/09/2019 Confirmed reviews ALL

We always stay at your hotel every year. It is comfortable, convenient to the Grotto, lovely food and the reception staff are extremely friendly and helpful. This year as returning guests we got an upgraded room 302 on the third floor. It was spacious and very clean with all amenities. We will certainly return and thank you for making our stay a pleasant one.

Not as expected

Chris Couples - 04/09/2019 Confirmed reviews ALL

Not parking spot available at the hotel. Room not properly cleaned (hairs, stains and bugs in bed) Bathroom kind of clean (hairs still sticked on the wall)

Great location

Kevin Couples - 03/09/2019 Confirmed reviews ALL

The hotel is in a great location and the staff were extremely friendly the bed mattress was worn out and we had to put the shelf out of the wardrobe under it to keep my back straight. The property is very tired but the staff made us feel so welcome we hardly noticed. We stayed two nights and really enjoyed walking around the old town and the basilica and its grotto were amazing

Our most recent 20 reviews

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