Mercure Lourdes Impérial Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 784 reviews

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Mercure Lourdes Impérial Hotel - Image 1
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3 Avenue du Paradis, 65100 LOURDES, France

Description

Hotel extras

With a meeting room, car park and free Wi-Fi, this Mercure hotel provides an excellent setting for small birthday gatherings, intimate weddings, business seminars or family holidays.

Our accommodation(s)

Hotel location

Mercure Lourdes Impérial Hotel

3 Avenue du Paradis
65100 LOURDES
France

GPS:43.095013, -0.052174

Telephone
Fax +33 5 62 94 48 04

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE PERCHOIR

At our restaurant you will find traditional cuisine that truly reflects the range of delights that this region has to offer, served in an Art Deco setting.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  784 reviews

Customer review rating 3.0/5

Feng T. L. Couples - Confirmed reviews ALL

nice location, closed to restaurants and souvenir stores. also walking distance to Church of Notre Dame. and the staff was very helful. but the breakfast is not equivalent to the price in terms of quality and quantity. No gym in the hotel the room is small and facility and equipment is not new. when we were in the bar to enjoy the welcome drink, the reception employee also need to do bartender job at the same time, resulted in waiting time for us in the bar and the new customers at the reception desk.

Dear Feng, Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you appreciated our convenient location, close to restaurants, souvenir shops, and within walking distance of the Church of Notre Dame. We are also glad that you found our team helpful during your stay. However, we sincerely regret that several aspects of your experience did not fully meet your expectations. We are sorry to hear that the breakfast did not reflect the value you anticipated in terms of quality and variety. Your comment has been shared with our team for review and improvement. We also take note of your remarks regarding the room size, as well as the condition of the facilities and equipment. Please be assured that your feedback is important and helps guide our ongoing improvements. We apologize as well for the inconvenience caused at the bar due to waiting times. At times, our team members may assist in multiple roles to ensure continuity of service; however, we understand how this may impact your experience, and we will review this internally to improve efficiency. We also regret that the absence of a gym did not meet your expectations. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Kind regards,

Customer review rating 5.0/5

Caroline W. Solo - Confirmed reviews ALL

Inoubliable

Madame Caroline, Merci beaucoup pour votre magnifique retour. Nous sommes ravis d’apprendre que votre séjour vous a laissé un souvenir inoubliable. C’est une belle récompense pour l’ensemble de nos équipes. Au plaisir de vous accueillir de nouveau très bientôt. - Equipe de réception

Customer review rating 5.0/5

Jacqueline F. G. Couples - Confirmed reviews ALL

4th visit to this hotel on our yearly trip to Lourdes. 20 min drive from the airport by taxi, although there is an airport bus just outside the airport which brings you back to Ave. de Paradis, once off the bus a mere 2/3 min walk to the hotel. Huge difference in price but entirely up to an individuals way of travel. Check in very swift. Rooms spacious with very comfortable beds, shower with toiletries supplied. Kettle supplied as well with coffee & tea sachets. Breakfast great, hot & cold items along with coffee, tea, juices. Staff at reception, breakfast room, cleaning, all courteous and friendly. Hotel central to everything around. A great stay, we love this hotel, highly recommended. Many thanks.

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lourdes Impérial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The reception

Customer review rating 5.0/5

Marguerite D. C. Couples - Confirmed reviews ALL

Stayed there many times before and always happy with our stay. Staff very polite and helpful. Beds very comfortable and pillows too.

Customer review rating 2.0/5

Chiti P. Families - Confirmed reviews ALL

Booked a "superior room" only to find a room upgraded on a budget, inadecuate clothes storage. Too big bed and bathroom leaving no space for lugage or anything in the room. Poor materials and poor finishes and a bed made of 2 singles not connected sliding around when I moved on the bed Breakfast was a whole disastrous experience. Having a huge room available, everyone got rammed into a small room with little space to circulate, not working coffee machine, poor variety. Just not to the Mercure standard elsewhere

Mme/M P., Thank you for taking the time to share your detailed feedback. We are sorry to read that your experience did not meet your expectations, particularly regarding the room layout and comfort. Your comments about the storage space, furniture configuration, bed setup, and overall finishes have been noted and will be reviewed by our management team, as they do not reflect the standards we aim to provide in a 4-star hotel. We also sincerely regret that your breakfast experience was disappointing. The situation you describe regarding the room allocation, coffee machine malfunction, and limited variety is not in line with our usual service quality. Please accept our apologies for the inconvenience caused; this has been immediately shared with the relevant teams for investigation and corrective action. Your feedback is very valuable in helping us improve both our facilities and our guest experience. We hope we will have the opportunity to restore your confidence in the future. - Reception Team

Other web-users rate our hotel

  • 265 reviews 8.1/10 Location
  • 400 reviews 5.8/10 Room
  • 458 reviews 8.9/10 Service
  • 5 reviews 6.5/10 WiFi
  • 210 reviews 5.5/10 Comfort
  • 207 reviews 5.8/10 Breakfast
  • 147 reviews 7.2/10 Cleanliness
  • 98 reviews 3.4/10 Vibe

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