Pullman Reef Hotel Casino 5 stars

Customer review rating (ALL Rating) 4.7/5 3,155 reviews

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Description

Hotel extras

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 10 flexible meeting spaces and ability to host up to 350 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

Our accommodation(s)

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Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street, PO Box 7320, Queensland
4870 CAIRNS
Australia

GPS:-16.923458, 145.779488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,155 reviews

Customer review rating 5.0/5

Paul B. G. Business - Confirmed reviews ALL

Great service. The staff are friendly. The room is clean and bright.

Dear Paul B. G., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our friendly service and found your room to be clean and bright. Your satisfaction is our priority, and we look forward to welcoming you back for another awesome stay. Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Customer review rating 2.0/5

Andrea R. Couples - Confirmed reviews ALL

I am a frequent visitor to your hotel. i live in the tablelands and it has always been my place to stay when in Cairns. This visit was on a pearl special deal for 2 nights . I was overcharged on check in, which i queried on check out and was told I had been and it would be refunded. That day after check out we spent a couple of hours in the casino before leaving (we have done this many times before). Parking was included in the Pearl Deal, but is appears to end on checkout as we were charged $4.40 when we put the ticket in the machine and attempted to leave. I though that was a bit stingy. 2 days later (30/4/), I called the casino as the refund had not been received and was told someone would call me later in the day. By the 5/5/26 I had not received a phone call or had the funds been returned. I called the casino again and spoke to the duty manager who assured me the refund would occur - which it was the following day. I understand mistakes happen but I get upset when promises are made and not kept. I also think the parking costs a bit rude. had i known I was going to be charged I could have got it comped on my casino card. It is not the money but the principle. I will continue to stay at the Casino when in Cairns - I love the rooms and the breakfasts are very good- hopefully my next stay will be better.

Dear Andrea R., Thank you for sharing your experience regarding your recent stay at the Pullman Reef Hotel Casino. I genuinely appreciate your loyalty as a frequent visitor and your feedback concerning the overcharge during check-in. I apologize for any inconvenience this may have caused and understand your frustration regarding the delay in processing your refund. It is our policy to address such matters efficiently, and I will ensure that your concerns are communicated to our team for further improvement. Regarding the parking situation, I acknowledge your disappointment with the charges incurred after check-out. Our intention is to provide a seamless experience, and I understand how important it is for our guests to be aware of the terms associated with their packages. I will take your feedback into consideration as we review our policies. I am delighted to hear that you enjoy our accommodations and breakfast offerings, and I sincerely hope that your next visit will exceed your expectations. Best regards, Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO

Customer review rating 4.5/5

Ronaldo G. Business - Confirmed reviews ALL

relaxing very compfortable

Dear Ronaldo G., Thank you for your feedback. We are delighted to hear that you found your stay relaxing and comfortable. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable experience in the future. Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Customer review rating 4.5/5

Ken W. Couples - Confirmed reviews ALL

All good and a pleasurable stay, even if only transitory.

Dear Ken W., Thank you for your feedback regarding your recent stay. We are pleased to hear that our staff provided helpful service and that your check-in and departure experiences were positive. We appreciate your comments on the room, as we continually strive to enhance our offerings. Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Customer review rating 5.0/5

Naomi L. Business - Confirmed reviews ALL

This is an amazing place to stay. The beds are extremely comfortable; the rooms are spacious & very quiet. It was nice to stay somewhere & someone else's kids weren't continually running past your door screaming & carrying on. Even breakfast was amazing!! its table service & you don't have to line up behind everyone to try & get a meal. This is the place I choose in cairns from now on. It also has secure parking.

Other web-users rate our hotel

  • 905 reviews 9.5/10 Location
  • 1,732 reviews 8.7/10 Room
  • 1,878 reviews 9.1/10 Service
  • 10 reviews 3.8/10 WiFi
  • 715 reviews 8.4/10 Comfort
  • 485 reviews 7/10 Cleanliness
  • 375 reviews 8/10 Breakfast
  • 369 reviews 7.9/10 Vibe

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