Mercure London Bankside 4 stars

Customer review rating (ALL Rating) 4.6/5 1,405 reviews

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Description

Hotel extras

  • Green Key Certified Hotel

  • Central London Location with Easy Access to St. Paul's, Tate Modern, London Eye & Waterloo

  • 144 Modern Guest Rooms with Connecting Rooms Available for Families On Request

  • 3 Fully Equipped Meeting Rooms with Free Unlimited Wi-Fi

  • Pet Friendly hotel - allowed in common areas. Service dogs welcome without any restrictions

Our accommodation(s)

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Hotel location

Mercure London Bankside

71-79 Southwark Street
SE1 0JA LONDON
United Kingdom

GPS:51.505397, -0.098898

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BISTRO MIRLOT

Bistro Mirlot is a contemporary French bistro offering a locally inspired menu and an exclusive selection of French wines, all served in a relaxed and stylish setting that blends rustic charm with modern elegance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,405 reviews

Customer review rating 4.5/5

Green L. Business - Confirmed reviews ALL

Wonderful front of house team. Genuinely friendly and helpful

Dear L., Thank you for your kind words about our front of house team. We are pleased to hear that you found them friendly and helpful. We hope to welcome you back on your next visit to London. Kind regards, Cameron Front Office Team Leader

Customer review rating 1.5/5

Julie H. Families - Confirmed reviews ALL

This is a beautiful hotel, but as the main reason to stay somewhere is to sleep, relax and decompress, this hotel failed. It was quite hot in our room, and the front desk was unable to help as the air circulation system was not able to be switched from hot to cold air. It was very difficult to sleep. The shower was silly; there was a shower head aimed at your stomach or barely pressured water falling fixture directly overhead drowning you- it was so odd. You are not allowed to eat or drink anything from outside the hotel in their lobby; there are signs on each table. So, if I pick up a coffee and pastry from next door, I can’t sit in their lobby to enjoy it. There were other overlooked functional details: we had a Superior Twin room, yet there was only water glass and one chair. Location was very good! Staff was amazing, some more than others. Cameron especially attempted to make our stay as comfortable as possible, but I wouldn’t recommend it to others.

Customer review rating 4.5/5

Lesley J. Couples - Confirmed reviews ALL

Excellent location in Bankside, easy walk to Tate Modern, HMS Belfast and Borough Markets. Easy hotel for a quick London stay.

Dear Lesley, Thank you for your positive feedback regarding our location. We are delighted to hear that you found our proximity to attractions such as Tate Modern and Borough Market convenient for your stay. We look forward to welcoming you back in the future. Best regards, Mercedesz Front Office Team Leader

Customer review rating 2.5/5

Nicole K. Couples - Confirmed reviews ALL

Have regularly stayed at the Bankside Mecure for over 10 years. The rooms are small (it is London) but clean and the staff is always helpful. Where things have slipped are the overall booking experience (both website and app), and the general upkeep of the rooms. After I finally was successful making my booking, I had issues using my points (which the staff was eventually able to sort out but still took a lot of my time both before and during the trip). We also needed to change rooms after the first night b/c the thermostat was broken, so the heat wouldn't shut off so it was both hot and loud (plus we had our window open); again staff to the rescue with a new room, but it was an annoyance to repack after having just settled in.

Customer review rating 3.5/5

Tania C. Couples - Confirmed reviews ALL

The location was great, unfortunately the staff weren’t particularly friendly. My husband got walked in on whilst changing by cleaning staff, no knock, which was uncomfortable.

Other web-users rate our hotel

  • 939 reviews 9.7/10 Location
  • 1,144 reviews 7.3/10 Room
  • 1,446 reviews 9.3/10 Service
  • 12 reviews 5.8/10 WiFi
  • 537 reviews 8.7/10 Breakfast
  • 471 reviews 7.2/10 Cleanliness
  • 352 reviews 8.7/10 Food
  • 132 reviews 9/10 Bar

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