Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.7/5 3,396 reviews

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65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FIRST EDITION CANBERRA

Taste Canberra like a local with seasonal menus, showcasing the best and freshest local produce sourced within Australia's capital and surrounds. Located on level 1, overlooking city streets, First Edition is open for Breakfast and Dinner everyday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  3,396 reviews

TripAdvisor Rating  3.7/5  4,079 reviews

Customer review rating 2.5/5

Cruze B. Friends - Confirmed reviews ALL

Customer service was great. But the room itself smelt like something had died. Room itself was nice but the smell was horrendous

Dear Mr B., Thank you for taking the time to share your feedback following your recent stay at Novotel Canberra. While I’m pleased to hear that our team’s service made a positive impression, I am very sorry to learn about the unpleasant smell in your room. This is certainly not the experience we aim to provide, and I sincerely apologise for the discomfort it caused during your stay. Please be assured that we are investigating this matter with our housekeeping and maintenance teams to prevent it from happening in the future. As a valued ALL Classic member, we appreciate your loyalty and hope to have the opportunity to provide you with a stay that better reflects the quality and comfort we strive to offer. Kind regards, Ali Mair General Manager Novotel Canberra

Customer review rating 4.0/5

Juan V. Business - Confirmed reviews ALL

It was a bit noisy due to road works and some of the facilities, namely the room, needs a make over as they are old. We had a room in the second floor near the pool and the smell of pool chlorine was strong.

Customer review rating 0.5/5

Ritesh S. Solo - Confirmed reviews ALL

Hi Novotel Canberra Team, I wanted to share some honest feedback about my stay last night. There was a noticeable smell in the room and the bed kept making noises whenever I moved. On top of that, the road noise and constant horns throughout the night made it very hard to rest. I had shifted from Mercure Belconnen because this hotel was closer to the Multicultural Festival venue and I was celebrating my birthday - but unfortunately, it didn’t turn out to be a good decision. I’m an Accor Silver member and stay at Accor properties quite frequently. In fact, I already have a 10-day stay booked at an Accor property for my upcoming Indonesia trip. Based on this experience, I genuinely feel this stay did not reflect Accor standards, and I would not spend even a dollar for such a stay. Additionally, I went to the bar at around 9:50pm for my complimentary welcome drink. I understand it was close to closing time, but technically I was there before 10pm. The gentleman at the bar ignored me for a while even after noticing I was standing there. When he finally approached, he looked at his watch and made a displeased face, which I found quite rude and unwelcoming. I respect the efforts of your team, but this overall experience fell well below expectations. Given the circumstances, I trust the hotel will take appropriate responsibility and provide a fair resolution in line with your brand’s commitment to guest satisfaction. Looking forward to hear from you. Thanks. Kind regards, Ritesh S. QCWSDFFG 02/06/2026 - 02/07/2026

Customer review rating 1.0/5

Sean W. Business - Confirmed reviews ALL

we had no power in 2 rooms for over 10hours. We then had no hot water, we checked out and cancelled the remainder of our stay

Customer review rating 5.0/5

Lynne S. Families - Confirmed reviews ALL

3 nights in Canberra - love the ce tral location, the free drinks vouchers for not having room service, and 10% off food for self check in - awesome ideas 👌👌👌

Dear Lynne, Thank you for taking the time to share your wonderful feedback. We’re thrilled to hear that you and your family enjoyed your 3-night stay at Novotel Canberra, and that our location, room, and facilities met your expectations. We’re also delighted that you appreciated the free drinks vouchers and the 10% food discount for self check-in—your kind words will be shared with the team. We look forward to welcoming you back on your next visit to Canberra! Warm regards, Ali Mair General Manager

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Other web-users rate our hotel

  • 1,839 reviews 7.3/10 Location
  • 2,324 reviews 5.3/10 Room
  • 1,833 reviews 6.7/10 Service
  • 29 reviews 3/10 WiFi
  • 902 reviews 5.7/10 Comfort
  • 888 reviews 4.3/10 Cleanliness
  • 676 reviews 3.6/10 Amenities
  • 672 reviews 6.7/10 Breakfast

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