Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.8/5 3,393 reviews

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65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. Open for Breakfast and Dinner 7 days a week with High Tea and Brunch on Saturdays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  3,393 reviews

TripAdvisor Rating  3.7/5  4,071 reviews

Customer review rating 2.5/5

Leigh J. M. Business - Confirmed reviews ALL

Facilities were fine but the building is certainly aging. It was disappointing that hair (perhaps pubic) was found in the shower area.

Dear Leigh, Thank you for sharing your feedback. While I’m pleased to hear that you found our facilities generally suitable, I’m very concerned to learn about the cleanliness issue you encountered. Finding hair in the shower—especially of that nature—is completely unacceptable and far below our standards. Please accept my sincere apologies. I have shared this with our housekeeping team for immediate review and corrective action to ensure this does not occur again. We appreciate you bringing it to our attention so we can improve. Thank you for staying at Novotel Canberra, and I hope we have the opportunity to better serve you in the future. Warm regards, Ali Mair General Manager

Customer review rating 4.0/5

Michelle H. Families - Confirmed reviews ALL

Food was lovely, service was good only issues was the construction noise which is something that the hotel had no control over.

Thank you for your positive 8.0 rating and for sharing your experience. I’m pleased to hear that you enjoyed our lovely food and good service. I’m sorry that the external construction noise impacted your stay. As you mentioned, this was unfortunately outside of our control, but I’m pleased to confirm that the noise has now ceased for the time being, which will provide a much quieter environment for our guests moving forward. Thank you for staying at Novotel Canberra, and we hope to welcome you back for an even more enjoyable visit. Warm regards, Ali Mair General Manager

Customer review rating 3.0/5

Peter M. Business - Confirmed reviews ALL

Good location, great staff at the front desk and also the staff who did the rooms. But the rooms are very dated, needs a complete renovation. Seems like some of the tiles where dirty or just worn so badly that they looked that way. Shower terrible. Space in the rooms were good and the bed was very good, so obviously the mattress has been replaced, but the rest not so good. Expect more from Novotel and did not meet the standard of other Novotel hotels.

Dear Peter. Thank you for taking the time to share your detailed feedback. I’m pleased to hear that you enjoyed our convenient location and that both our front desk and housekeeping teams made a positive impression. It’s also great to know you found the room spacious and the bed comfortable. However, I’m truly sorry that the dated condition of the room, the worn tiles, and the shower experience fell short of your expectations—and of the standards you associate with Novotel. Your comments are important, and I will be sharing them with our leadership and maintenance teams as we continue to plan for upgrades and improvements to our guest rooms. Thank you for choosing Novotel Canberra. We appreciate your honest feedback and hope we have the opportunity to provide you with a much improved stay in the future. Warm regards, Ali Mair General Manager

Customer review rating 5.0/5

Louis G. Families - Confirmed reviews ALL

Our stay in Canberra was extremely pleasant. Friendly staff at check-in as we first walked in. Our rooms were very spacious and beds were comfortable (sofa beds were made as requested). We had breakfast the second morning and the host was very helpful and accommodating. The breakfast food was very good except the pastries were very stale. Will definitely want to stay again when in Canberra.

Dear Louis, Thank you for sharing such wonderful feedback. I’m delighted to hear that your stay in Canberra was extremely pleasant and that our friendly check-in team, spacious rooms, and comfortable beds helped make your visit enjoyable. It’s great to know that your sofa beds were prepared as requested and that you found our breakfast host helpful and accommodating. However, I’m sorry to hear that the pastries were stale during your breakfast. This is certainly not the standard we aim to deliver, and I have shared your comments with our kitchen team to ensure this is addressed immediately. We truly appreciate your kind words and are thrilled to hear you would choose to stay with us again. We look forward to welcoming you back to Novotel Canberra on your next visit. Warm regards, Ali Mair General Manager

Novotel Canberra

TripAdvisor rating 5.0/5

demonmike TripAdvisor review

The Novotel Hotel in Canberra is centrally located on Northbourne Ave. The City Centre is a short walk. The Rooms are fairly basic but clean. The Bed was very comfortable. Breakfast ha a good election and was included in the tariff. There is a gym and pool on the 2nd floor. A restaurant on the 1st floor. The staff were helpful and very accomodating. The Novotel is a good 3 Star hotel. I would certainly stay there gain as it is very good value

Dear demonmike, Thank you for choosing to stay at Novotel Canberra. We are delighted to hear that you enjoyed your visit, found your room comfortable, and appreciated our breakfast, facilities, and helpful staff. Your kind words about the value we offer mean a lot to us. We look forward to welcoming you back on your next visit to Canberra. Warm regards, Ali Mair General Manager Novotel Canberra

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Other web-users rate our hotel

  • 1,800 reviews 7.4/10 Location
  • 2,271 reviews 5.3/10 Room
  • 1,788 reviews 7/10 Service
  • 27 reviews 4.4/10 WiFi
  • 854 reviews 4.3/10 Cleanliness
  • 849 reviews 5.8/10 Comfort
  • 661 reviews 3.8/10 Amenities
  • 653 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.