Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.4/5 8,925 reviews

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818-820 George Street, New South Wales, 2000 SYDNEY, Australia

Description

Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 light filled event rooms.

  • Dine at Platform 818, Terrace on Two & Eve's Bar

  • Indoor pool, sauna and gym

  • 517 modern & stylish rooms and suites.

Our accommodation(s)

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Hotel location

Mercure Sydney

818-820 George Street, New South Wales
2000 SYDNEY
Australia

GPS:-33.883942, 151.20282

Telephone
Fax +61 2 9217 6888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Platform 818

Our award-winning restaurant and has a relaxed, rustic, yet chic environment. It's ideal for people looking for great times and new adventures. Experience a modern take on classic Australian dishes made with local ingredients & innovative dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  8,925 reviews

Customer review rating 3.0/5

Rachael M. Families - Confirmed reviews ALL

Service was average. Bags of all other patrons collected at the door and warmly welcomed, 4 staff standing around not busy ignored myself and my daughters. Room was adequate.

Dear Rachael, Thank you for your feedback regarding your recent experience. We value your comments and will review our service standards to enhance our guest experience. Kind regards, Ben Murphy Portfolio General Manager - Schwartz CBD Mercure Sydney and Ibis Sydney World Square

Customer review rating 1.0/5

Connor M. Solo - Confirmed reviews ALL

Not all Mecures are created equal, a lesson I've learned many, many times. I was put off staying here by the other reviews, but Sydney had a bizarre price surge and it was only for one night...This hotel falls way short of Accor standards on almost every level...It is really for high-volume in-and-out guests, which leads to a Jetstar-style experience of checking in and out at a kiosk in what has to be the most miserable-looking lobby I've seen in a while. The building is creepy, badly in need of a renovation (possibly a knock down and rebuild), and horrendously overpriced for its dated offering. Location is very good, but that is it. Do not stay here unless like me circumstance dicated it...just pray for your train to be late as mine was and that you also leave first thing.

Dear Connor, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your comments about our location, although I regret to hear that your experience did not meet your expectations. We continuously strive to align with our brand standards and enhance guest satisfaction. Your insights are valuable, and I will ensure they are shared with our team for consideration. Kind regards, Ben Murphy Portfolio General Manager - Schwartz CBD Mercure Sydney and Ibis Sydney World Square

Customer review rating 4.0/5

Steve W. Couples - Confirmed reviews ALL

Easy to get to from station. Clean and tidy, great staff, really good breakfast.

Dear Steve, Thank you for your kind words regarding our staff, cleanliness, and breakfast offerings. We are delighted that you had a trouble-free stay and found our location convenient. Kind regards, Ben Murphy Portfolio General Manager - Schwartz CBD Mercure Sydney and Ibis Sydney World Square

Customer review rating 3.0/5

Maria L. Families - Confirmed reviews ALL

Long queue for breakfast that seemed to have become even longer when we were on the way out. I could not get wifi to work - maybe because it had retained room number from past recent visit, tried clearing cache & still wouldn't connect - annoying because I couldn't claim drink voucher on ALL accor app

Dear Maria, Thank you for your feedback regarding your recent stay. I apologize for the inconvenience you experienced with the breakfast queue and the Wi-Fi connectivity issues. We appreciate your understanding and will take your comments into consideration to enhance our services. Kind regards, Ben Murphy Portfolio General Manager - Schwartz CBD Mercure Sydney and Ibis Sydney World Square

Customer review rating 5.0/5

Araceli T. Friends - Confirmed reviews ALL

Very good location, highly recommended

Dear Araceli, Thank you for your kind words regarding our location. We are pleased to hear that you enjoyed easy access to tourist attractions and transportation. Kind regards, Ben Murphy Portfolio General Manager - Schwartz CBD Mercure Sydney and Ibis Sydney World Square

Other web-users rate our hotel

  • 4,979 reviews 9.7/10 Location
  • 5,726 reviews 7.3/10 Room
  • 5,006 reviews 8.7/10 Service
  • 72 reviews 6.8/10 WiFi
  • 2,503 reviews 5.7/10 Comfort
  • 2,420 reviews 6.8/10 Cleanliness
  • 1,887 reviews 8.4/10 Breakfast
  • 636 reviews 5.6/10 Pool

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