Mercure Hotel Koblenz 4 stars

Customer review rating (ALL Rating) 4.3/5 1,327 reviews

Mercure Hotel Koblenz - Image 1
Mercure Hotel Koblenz - Image 2
Mercure Hotel Koblenz - Image 3
Mercure Hotel Koblenz - Image 4

Description

Hotel extras

  • High-speed internet

  • Ideal location near the Rhine and the castle

  • Near the cable car and old town

  • Room with a view

  • Conveniently located

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Hotel Koblenz

Julius-Wegeler-Str. 6
56068 KOBLENZ
Germany

GPS:50.353722, 7.600685

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FINESSE

In the stylishly furnished "Finesse" restaurant, you can enjoy international and regional specialties. In the summer months, you can enjoy your meal on our terrace overlooking the Rhine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,327 reviews

Customer review rating 3.0/5

Jens B. Friends - Confirmed reviews ALL

Sehr geehrter Gast, vielen Dank für Ihre Rückmeldung. Es tut uns leid zu hören, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Wir streben stets danach, unseren Gästen einen herausragenden Service und Komfort zu bieten. Ihre Anmerkungen werden wir intern besprechen, um uns kontinuierlich zu verbessern. Mit freundlichen Grüßen, Mercure Hotel Koblenz

Customer review rating 4.5/5

Malcolm M. Couples - Confirmed reviews ALL

Dear Gueset, Thank you for your kind words regarding our prime location and the value of our premier room. We are delighted to hear that you enjoyed your stay and found it worthwhile. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Mercure Hotel Koblenz

Customer review rating 5.0/5

Elsa A. Friends - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding our location, friendly staff, and cleanliness. We are delighted to hear that you enjoyed your stay and found our hotel to be a pleasant experience. We hope to welcome you back soon. Sincerely, Mercure Hotel Koblenz

Customer review rating 2.0/5

Gregor P. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hotel Koblenz. Your insights are invaluable to us as we strive to enhance our guest experience. We sincerely apologize for the difficulties you encountered with our front desk staff. It is concerning to hear about the inconsistencies in handling your stay details and the confusion regarding your room assignment. We appreciate your patience and will review our training processes to ensure our team is better equipped to assist our guests. Regarding your inquiries about the Accor dining and spa rewards, we acknowledge the importance of clear communication and accurate information. We assure you that we are part of the Accor group, and your feedback will be used to improve our service in this area. Additionally, we regret that your room did not meet your expectations due to noise and other issues. Rest assured, we are continuously working on improving the overall comfort and amenities for our guests. We appreciate your kind words about our bartender and hope to have the opportunity to welcome you back in the future. Best regards, Mercure Hotel Koblenz

Customer review rating 4.5/5

Tina F. Friends - Confirmed reviews ALL

Dear Guest, Thank you for your thoughtful feedback regarding your recent stay with us. I am pleased to hear that you found our hotel to be of good quality, with a commendable location and friendly staff. However, I would like to address the concerns you raised during your visit. Your experiences regarding the wait times for food and the behavior of the chef at the bar are concerning, and I appreciate you bringing them to our attention. We strive to maintain a respectful atmosphere for both staff and guests, and your feedback will be shared with the relevant team members. Finally, I regret the unexpected disturbance caused by the maintenance work outside your window. Our aim is to minimize disruptions, and I thank you for your understanding as we work to make improvements. We value your loyalty and hope to welcome you back to the Mercure Hotel Koblenz in the future. Sincerely, Mercure Hotel Koblenz

Other web-users rate our hotel

  • 738 reviews 8.8/10 Location
  • 1,072 reviews 7.3/10 Room
  • 805 reviews 7.5/10 Service
  • 13 reviews 7.6/10 WiFi
  • 674 reviews 7.7/10 Breakfast
  • 437 reviews 6.1/10 Comfort
  • 406 reviews 6.8/10 Cleanliness
  • 288 reviews 4.1/10 Value

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Coblence Hotels