Mercure Hotel Koblenz 4 stars

Customer review rating (ALL Rating) 4.2/5 1,591 reviews

Best price
guarantee
Mercure Hotel Koblenz - Image 1
Mercure Hotel Koblenz - Image 2
Mercure Hotel Koblenz - Image 3
Mercure Hotel Koblenz - Image 4
Julius-Wegeler-Str. 6, 56068 KOBLENZ, Germany

Description

Hotel extras

  • High-speed internet

  • Ideal location near the Rhine and the castle

  • Near the cable car and old town

  • Room with a view

  • Conveniently located

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Hotel Koblenz

Julius-Wegeler-Str. 6
56068 KOBLENZ
Germany

GPS:50.353722, 7.600685

Telephone
Fax +49 261 1361199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FINESSE

In the stylishly furnished "Finesse" restaurant, you can enjoy international and regional specialties. In the summer months, you can enjoy your meal on our terrace overlooking the Rhine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,591 reviews

Dated hotel with a lot of things to improve

Customer review rating 2.5/5

Joshua Couples - Confirmed reviews ALL

Short review: Price-quality (compared to other similar hotels and in terms of base rate) is really bad. Dated hotel that needs renovation. Management that seems to cut costs (no default cleaning, not scheduling enough personnel at busy times, barely any loyalty recognition,...). Overpriced breakfast. Location decent once the works on the bridge will be finished (end 2027??) Long review: Check in was decent, but when asked about loyalty recognition, I was told they don't do that for long (it was 4 nights) stays. There were rooms available at that time. We'll, all good. Only thing we actually miss is the coffee in the morning so we could get over that. We go up with the lift and first thing when we leave we start smelling an old hospital smell. Luckily our room didn't have this smell. The room was quite hot though so we tried the aircon, but even on max power it didn't cool the room at all. Room is quite dated but seemed clean overall. Then the weird smells started coming in through the vents (different smells from eggs through sewer) and when we tried showering we were burnt and then frozen within a few seconds (the water temperature is far from stable) Then there is the strange rule that you need to call for cleaning the day before, which is bizarre, as normally I would decide in the morning whether I want to hang the "no cleaning needed" sign, for example if I sweated a lot. For a 4 star hotel they should default to cleaning except when the guest actively asks not to. This is just a stupid rule to save money but trying to act ecological. One of the nights we went for drinks in the bar. We sat 45 minutes without being served, because they decided to only schedule one waiter on what seemed to be a busy night. And the waiter did prefer serving the people at the bar over going out in the room to check who hadn't had a drink yet. (I don't mind having to order at the bar, but then put a sign somewhere that this is what we should do to get served) Finally we decided to take breakfast on the last night. 26 euros per person is far too expensive. Even though most of the ingredients seemed quite fresh, I feel the buffet was too limited.

Dear Guest, Thank you for taking the time to share your thoughts regarding your recent stay at the Mercure Hotel Koblenz. Your feedback is invaluable to us as it highlights areas where we need to improve the guest experience. I am sorry to learn that you found our hotel to be outdated and that your stay did not meet your expectations in terms of value for money. We appreciate your comments regarding cleanliness and room temperature, as well as the issues you encountered with water temperature and odors. Your remarks concerning the cleaning policy have been noted. I also understand your concerns regarding the service at the bar and the prices for our breakfast. We strive to provide high-quality dining experiences, and I will ensure that your feedback is discussed with the relevant teams. Thank you for your understanding regarding the accessibility of our location, and we hope that future visits will provide you with a more satisfactory experience. Thank you once again for your valuable feedback. Sincerely, Mercure Hotel Koblenz

Comfortable stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Express check-in and clean room. Professional standards of 4 hotel.

Dear Guest, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the comfortable accommodations and appreciated our efficient check-in process. Your kind words about our professional standards are greatly valued. Goodbye and best regards, Mercure Hotel Koblenz

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Booking was complicated and many mistakes were made by your team until it was finally correct!! Unusual and complicated to get ones room cleaned - not experienced in such manner anywhere else - and I travel a lot (almost 900 hotes)

Dear Guest, Thank you for sharing your experience with us. We regret that your booking process was challenging and that room cleaning did not meet your expectations. Your feedback is valuable, and we will take it into consideration for future improvements. Best regards, Mercure Hotel Koblenz

Excellent stay in Koblenz

Customer review rating 5.0/5

K E. Families - Confirmed reviews ALL

We enjoyed a day in this pleasant twon and stayed at the Mercure in Koblenz. The team was very helpful with the swift check in procedure. The room with view of the river and castle was top class. The location so close to the city centre the hotel however not cramped in, but free standing. The breakfast was first class with an incredible variety of food offers and plenty of staff looking after us. The perfect stay!

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Hotel Koblenz. We are delighted to hear that you enjoyed your time in our lovely town and that our team provided you with efficient service during check-in. It is wonderful to know that you appreciated the room with a view and the convenient location of our hotel. We take pride in offering a diverse breakfast selection, and I am pleased that you found it to your liking. Your positive feedback is greatly valued, and we look forward to welcoming you back in the future. Best regards, Mercure Hotel Koblenz

Wie immer top Service.

Customer review rating 4.5/5

Mike Business - Confirmed reviews ALL

Top Service, easy Check in, Check out

Sehr geehrter Gast, Vielen Dank für Ihre freundlichen Worte. Es freut uns sehr zu hören, dass Sie mit unserem Service und dem Check-in sowie Check-out zufrieden waren. Ihre positive Rückmeldung motiviert unser Team, weiterhin exzellenten Service zu bieten. Mit freundlichen Grüßen, Mercure Hotel Koblenz

Other web-users rate our hotel

  • 724 reviews 8.9/10 Location
  • 1,047 reviews 7.3/10 Room
  • 816 reviews 7.7/10 Service
  • 15 reviews 8.7/10 WiFi
  • 673 reviews 7.8/10 Breakfast
  • 433 reviews 6.2/10 Comfort
  • 382 reviews 6.6/10 Cleanliness
  • 286 reviews 3.8/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Coblence