Novotel Bali Benoa 5 stars

Customer review rating (ALL Rating) 4.4/5 768 reviews

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Description

Hotel extras

  • indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

Our accommodation(s)

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Hotel location

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

GPS:-8.764232, 115.222399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  768 reviews

Customer review rating 3.0/5

Marcus A. Business - Confirmed reviews ALL

The staffs are nice but need to employ staff that speaks English very well and the idols every place makes me unsafe

Dear marcus Agudah, Thank you for sharing your feedback with us. We are pleased to hear that you found our staff to be nice and welcoming during your stay. We sincerely appreciate your comments regarding English proficiency. Clear communication is a priority for us, and we are continuously conducting language training programs for our team members to ensure we meet the international standards our guests expect. Regarding your mention of the statues and shrines throughout the property, we understand that cultural expressions can feel unfamiliar to some visitors. We value your honesty and hope to have the chance to welcome you back for a more comfortable and culturally enriching experience in the future. Sincerely, Juliana Liew - General Manager

Customer review rating 5.0/5

Robyn M. Couples - Confirmed reviews ALL

the accomodation is fabulous, the food is great and we love all of the staff even the young porter Kadik

Dear Robyn Miller, Thank you so much for your heartwarming review and for choosing to spend your holidays with us! It is always a pleasure to welcome back guests who feel like part of our family. We are thrilled to hear that you find the accommodation fabulous and the food great. A special thank you for mentioning Kadek, so encouraged to know their efforts made your stay fantastic. Regarding your suggestion about a handrail for the pool, we sincerely appreciate you bringing this to our attention. We want all our guests, including the elderly, to feel safe and comfortable while enjoying our facilities. Your feedback has been shared with our Engineering and Management teams for serious consideration in our upcoming facility improvements. We can't wait to welcome you back to Novotel Bali Benoa for another wonderful holiday! Sincerely, Juliana Liew - General Manager

Customer review rating 4.0/5

Hardy S. Couples - Confirmed reviews ALL

A nice calm hotel environment. Great activities. Need improvement for the food though.

Dear Hardy Suanto, Thank you for sharing your experience with us! We are delighted to hear that you had a comfortable stay and enjoyed our calm hotel environment along with our guest activities. We also sincerely appreciate your honest feedback regarding our food taste and selection. Providing a diverse and high-quality culinary experience is a top priority for us, and we are sorry we didn't quite hit the mark this time. Please be assured that your comments have been shared with our Executive Chef to review our menus and enhance the variety and flavor of our offerings. We look forward to welcoming you back to Novotel Bali Benoa for an even more satisfying stay in the future! Sincerely, Juliana Liew - General Manager

Customer review rating 5.0/5

Pedro R. Couples - Confirmed reviews ALL

All was such an experience, I have been to Bali twice before but my new wife hadn’t , so for her was like a beautiful experience, the people were so good to us !! Thanku to all the balinishian people who completed our holiday !!!

Dear Pedro Ribero, Thank you so much for choosing Novotel Bali Benoa for such a special occasion! We are absolutely thrilled to hear that your wife’s first experience in Bali was a beautiful one and that our team made you feel so welcome. A special thank you for recognizing Michelle, Narni, and Devi. It was our absolute pleasure to be part of your holiday, and Narni will be delighted to know her massage made such a positive impact on your stay! We also sincerely appreciate your constructive feedback. We apologize for the Wi-Fi interruptions near the pool area, while this occurs outside our hotel grounds, we are actively communicating with the local community leaders to advocate for a cleaner and more comfortable environment for everyone in the area. We wish you and your wife a lifetime of happiness together, and we can’t wait to welcome you both back to Novotel Bali Benoa! Sincerely, Juliana Liew - General Manager

Customer review rating 4.0/5

Susan H. Couples - Confirmed reviews ALL

Very well run and room was lovely. Fantastic shower!

Dear Susan H., Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our pool area and that your room and shower provided the comfort you were looking for. It is great to know that our team’s efforts to keep the resort 'well-run' were noticed during your stay. However, we sincerely apologize that our Nasi Goreng did not live up to your expectations. As a signature local dish, we take great pride in its preparation, and we are disappointed to hear it felt 'ordinary' to you. Please be assured that your comments have been shared with our Executive Chef to review the recipe and presentation immediately. We want every meal at our hotel to be as fantastic as our showers! We hope to have the chance to welcome you back and impress you with a much-improved culinary experience next time. Sincerely, Juliana Liew - General Manager

Other web-users rate our hotel

  • 351 reviews 8.8/10 Location
  • 763 reviews 7.7/10 Room
  • 1,060 reviews 9.1/10 Service
  • 15 reviews 3.3/10 WiFi
  • 353 reviews 8.6/10 Breakfast
  • 338 reviews 7.9/10 Cleanliness
  • 264 reviews 7.6/10 Beach
  • 232 reviews 9.3/10 Wellness Area

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