Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,735 reviews

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Sofitel Melbourne on Collins - Image 1
Sofitel Melbourne on Collins - Image 2
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Sofitel Melbourne on Collins - Image 4
25 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Telephone
Fax +61 3 9650 4261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,735 reviews

TripAdvisor Rating  4.5/5  6,393 reviews

Certificate of excellence 2023

Checked out early because nope

TripAdvisor rating 2.0/5

ChristineDiscovers Solo travel - TripAdvisor review

The hotel is located in a nice part of town with great views and courteous staff, however, I checked out early because: 1. As soon as I entered my room, I noticed a slightly sour musty smell which I later discovered was coming from the pillows, like they needed to be washed badly or thrown out. I asked for them to be changed, which they did, but by then I’d become skeptical about the overall cleanliness of the room. 2. I read that they refurbished the rooms in 2022–where? Couldn’t tell, especially the bathroom which was in poor shape. See photos. 3. Robes have seen better days. Same can be said for towels. No extra blanket in the room. 4. Rooms are not well soundproofed. Even though I was on L45, I could still hear the hum of traffic noise, voices from next room, and entertainment from downstairs. 5. The furnishings in the lobby and public lounge look tired. Also note that there is no pool, sauna or spa here (in case you’re looking for that information), although you can request an in-room massage. I left early mainly because I couldn’t trust the bedding, and the noise infiltrating the room. Overall, Sofitel in Melbourne seems to be well below the standard of the Sydney, Darling Harbour one which I stayed at last year and enjoyed. I thought that the standards would at least match since it’s the same group. Do not recommend.

Always helpful and cannot do enough to ensure visit is fantastic

Customer review rating 5.0/5

Patrick B. Solo - Confirmed reviews ALL

I arrived early 0830 due to a state funeral nearby at 1030 and travelling some 2 hours and thought I would not be able to get a room but the alternative of somewhere to change was an option. I was advised though I was entitled to an upgrade (Gold Member) that room was not available but an alternative was. I welcomed that opportunity and was very grateful.

Dear Pat, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Love staying here

Customer review rating 5.0/5

Aw Business - Confirmed reviews ALL

Everything was on point. Thanks for a great stay. Hope to be back.

Dear Alison, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Attentive staff

Customer review rating 4.0/5

Brian M. Business - Confirmed reviews ALL

I arrived after midnight but staff were still around and still doing all they could to smooth by check-in. Small problem with WiFi which didn't work for the first 15 minutes, but once that was over, it was all good.

Dear Brian, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great stay!

Customer review rating 5.0/5

Bek B. Couples - Confirmed reviews ALL

We came for 2 nights to attend 2 concerts - it was so relaxing, the room was lovely, everything was clean and perfect.

Dear Rebekah, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

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Other web-users rate our hotel

  • 1,118 reviews 9.7/10 Location
  • 2,886 reviews 8.6/10 Room
  • 3,498 reviews 9.2/10 Service
  • 14 reviews 8/10 WiFi
  • 741 reviews 7.1/10 Food
  • 740 reviews 8.3/10 Vibe
  • 725 reviews 7.9/10 Amenities
  • 544 reviews 8/10 Cleanliness

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