Dear Linda, Thank you for taking the time to share your feedback following your recent business stay with us. I am pleased to hear that you found your room to be roomy, comfortable, and clean, and that you had such a positive experience with our team. However, I am very sorry to hear that you were cold during your stay and that the heater was not working properly. Please accept my apologies for this discomfort. I have shared your comments with our maintenance team to ensure the heating in your room is thoroughly checked and repaired. For your next visit, please don't hesitate to reach out to our front desk, as we are always happy to provide extra blankets or a portable heater to ensure you are comfortable. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much warmer stay in the future. Best regards, Alvin Tang Hotel Manager

Dear James, Thank you for taking the time to share your feedback and for your loyalty as an Accor member. I am delighted to hear that you enjoyed our excellent location and that your apartment was clean, comfortable, and filled with natural light. However, I sincerely apologize for the frustrating check-in experience you encountered. I understand that having to check in over the phone after a long day of travel is far from ideal. We are currently reviewing our reception hours and after-hours processes to ensure a smoother and more welcoming arrival for our guests. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much better experience in the future. Best regards, Alvin Tang Hotel Manager

Dear W., Thank you for taking the time to share your feedback. I am pleased to hear that you enjoyed our great location, but I am very sorry that your stay did not meet the usual Mantra standards. I sincerely apologize for the cleanliness issues you encountered in the lifts and front foyer, as well as the maintenance problems in your room. A leaking bathroom sink and a washing machine that does not fit properly are certainly not acceptable, and I understand your disappointment. I have shared your comments with our housekeeping and maintenance teams to ensure these issues are addressed immediately. We truly value your feedback as it helps us improve, and I hope you will give us another opportunity to provide you with a much better experience in the future. Best regards, Alvin Tang Hotel Manager

Dear Christine, Thank you for taking the time to share your feedback and for your continued loyalty as an Accor member. I am pleased to hear that you enjoyed our great location and found our staff to be helpful and polite. However, I am sorry to learn that certain aspects of your stay did not meet your expectations. I appreciate your comments regarding the condition of the room and the WiFi speed. We are always looking at ways to improve our facilities, and your feedback about the kitchen, bathroom, and carpets will be shared with our management team for future planning. I also understand your frustration regarding the dishwashing requirement and the pre-authorization hold on your account. Please be assured that the $100 hold is released immediately upon check-out, but the time it takes to reflect in your account depends entirely on your card issuer, which is outside of our control. We truly value your feedback and hope to have the opportunity to welcome you back for a better experience in the future. Best regards, Alvin Tang Hotel Manager

Dear Andrew, Thank you for taking the time to share your feedback following your recent business stay with us. I am delighted to hear that you enjoyed our central location and that our team provided you with great service. However, I am very sorry to hear that your sleep was disturbed by the noise from the nearby nightclub on Little Collins Street. I completely understand how frustrating this must have been, especially when traveling for business. For your next visit, please feel free to reach out to us directly, and we will be more than happy to allocate you a room on a higher floor or facing away from McGraths Lane to ensure a much quieter stay. We truly appreciate your understanding and your valuable feedback. We look forward to welcoming you back in the future. Best regards, Alvin Tang Hotel Manager

Dear Amanda, Thank you for taking the time to share your feedback. I am delighted to hear that you enjoyed our central location and that our reception staff were welcoming, cheerful, and helpful during your stay. I apologize for the confusion regarding your cot request and the lack of prior information about our parking location. I am glad our team was able to quickly arrange the cot for you, but I will certainly look into how we can better communicate our parking details to guests before they arrive. We truly appreciate your kind words and your valuable feedback. We hope to have the pleasure of welcoming you and your family back for another great stay in the future. Best regards, Alvin Tang Hotel Manager

Dear Brandt, Thank you for taking the time to share your detailed feedback and for your loyalty as an Accor member. I am pleased to hear that you enjoyed our convenient location, found the beds comfortable, and had such a positive experience with our team during check-in and check-out. However, I am very sorry to hear that the condition of the hotel and the cleanliness of our public areas did not meet your expectations. I sincerely apologize for the rubbish bags left in the hallways, the debris outside room 804, and the state of the elevators. This is certainly not the standard we aim to uphold, and I have addressed these specific issues with our housekeeping and maintenance teams to ensure they are rectified immediately. I also appreciate your honest feedback regarding the overall condition of the property. We are constantly looking at ways to improve our facilities, and your comments are invaluable in helping us plan for future updates. Thank you again for your review. We hope to have the opportunity to welcome you back and provide a much better experience in the future. Best regards, Alvin Tang Hotel Manager

Dear Celia, Thank you for taking the time to share your feedback and for your continued loyalty as an Accor member. I am delighted to hear that you enjoyed your stay with us, particularly our great location and your quiet, comfortable room. It is also wonderful to see your perfect scores for our team, as well as your arrival and departure experiences. We truly appreciate your recommendation and your kind words about our sustainability efforts. It was a pleasure having you and your family stay with us, and we look forward to welcoming you back for another great visit in the future. Best regards, Alvin Tang Hotel Manager

Dear Rachel, Thank you for taking the time to share your wonderful feedback and for your continued loyalty as an Accor member. I am thrilled to hear that you enjoyed your stay with us and that our location suited your shopping trip perfectly. It is fantastic to know that you found your room neat and clean, and that you enjoyed our breakfast selection. I will be sure to pass along your kind words to our team, who will be delighted to know their courteous service and assistance with your bags helped make your stay a memorable one. We look forward to welcoming you and your friends back for another great stay in the future. Best regards, Alvin Tang Hotel Manager

Dear David, Thank you for taking the time to share your feedback and for your continued loyalty as an Accor member. I am pleased to hear that you enjoyed our great location and that you had a positive experience with our team, cleanliness, and check-in process. I appreciate your honest feedback regarding the comfort of the fold-out sofa bed in your room. We always want our guests to be as comfortable as possible, and I have shared your comments with our management team as we continually look at ways to improve our room furnishings. We value your recommendation and look forward to welcoming you and your partner back for an even more comfortable stay in the future. Best regards, Alvin Tang Hotel Manager

Dear P., Thank you for taking the time to share your feedback following your recent business stay with us. I am delighted to hear that you enjoyed our convenient location and found our reception staff to be pleasant and efficient. It is also wonderful to know that you had a great breakfast experience and enjoyed the coffee! I do apologise for the oversight regarding the hole in your bed sheets. I have shared this with our housekeeping team to ensure our linens are thoroughly checked, as this does not reflect our usual high standards for cleanliness. We truly appreciate your valuable feedback and look forward to welcoming you back for another great stay in the future. Best regards, Alvin Tang Hotel Manager

Dear Skender D., Thank you for taking the time to share your feedback regarding your recent stay with us. I am very sorry to hear that your experience was impacted by an unpleasant smell coming from the bathroom drain. This is certainly not the standard we aim to provide, and I completely understand your frustration. I have shared your comments with our maintenance and housekeeping teams to ensure the plumbing in that room is thoroughly inspected and the issue is resolved immediately. I am pleased to hear that you found the room itself to be lovely, and I will be sure to pass along your kind words to our team, who will be delighted to know he made a positive impression during your stay. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a much better experience in the future. Best regards, Alvin Tang Hotel Manager

Dear B. B., Thank you for taking the time to share your feedback and for your loyalty as an Accor Gold and Vacation Club member. I am delighted to hear that you enjoyed a pleasant, quiet, and comfortable stay with us, and that our central location suited your needs. It is also wonderful to know that our team made a positive impression and that you were pleased with your room's view. I appreciate your notes regarding the walk-in shower preference and the entry carpet. Please be assured that I have shared your comments with our housekeeping and maintenance teams to ensure those carpet stains are addressed. We look forward to welcoming you back for another great experience in the future. Best regards, Alvin Tang Hotel Manager

Dear Scott, Thank you for taking the time to share your feedback. I am delighted to hear that you enjoyed our central location and were pleased with your accommodation and the cleanliness of your room. I sincerely apologize for the difficulties you experienced during your after-hours check-in. It is frustrating to hear that the EFTPOS machine was not working and that you had trouble communicating with the after-hours personnel. We strive to make every arrival as seamless as possible, and I have shared your feedback with our team to ensure we improve our after-hours support and processes. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much smoother experience in the future. Best regards, Alvin Tang Hotel Manager

Dear Andrew, Thank you for taking the time to share your wonderful feedback and for your continued loyalty as an Accor member. I am thrilled to hear that you are a regular guest with us and that you consistently enjoy our comfortable accommodations and convenient location. It is great to know that our proximity to the Forum and the fantastic dining options on Flinders Lane adds to your experience. We truly appreciate your perfect scores across the board for our team, cleanliness, and facilities. It is always a pleasure having you stay with us, and we look forward to welcoming you back for your next visit. Best regards, Alvin Tang Hotel Manager

Dear Helen C., Thank you for your positive review of our hotel. We are pleased that you enjoyed your stay in our room with kitchenette which is spacious and well appointed. We note the non-ergonomically designed desk and chair and will incorporate ergonomic design into our future room and furniture updates. Sincerely, Alvin Tang Hotel Manager

Dear Emma H., Thank you for taking the time to share your feedback. While we regret that your experience was not as satisfactory as we would have hoped, we value your input and use it to improve our services. We are committed to delivering an exceptional guest experience and it is evident that we fell short in this instance. We have resolved the air conditioning issue and the room you stayed in has had a new air conditioning installation. The window seal is being addressed with an interim solution. We have the option to allocate a room away from the busy exhibition street should you wish to return. We are pleased to hear that the staff were friendly and you enjoyed the location. Best regards, Alvin Tang Hotel Manager

Dear Nieve S., Thank you for your positive review of our hotel and for your kind words about our staff. We are delighted that you enjoyed your stay and hope to welcome you back soon. Best regards, Alvin Tang Hotel Manager

Dear Rosalie M., Thank you for your review of our hotel. We are pleased to hear that you enjoyed your stay and were satisfied with your accommodation. We regret to learn the heating in the air conditioning unit was not functioning. We will have our maintenance team inspect the unit to ensure it is in working order. We hope to welcome you back soon. Best regards, Alvin Tang Hotel Manager