Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,413 reviews

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Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,413 reviews

Customer review rating 3.0/5

Adam H. Business - Confirmed reviews ALL

I stay at the Sofitel a lot - this recent stay was unfortunately seemed overall less impressive than it usually is. Check-in seemed unnecessarily difficult. Don’t get me wrong I love staying at Sofitel, but you asked for the feedback. 6/10 when you guys are normally a 10/10.

Dear Adam, Thank you for choosing to stay at Sofitel Melbourne on Collins and for taking the time to complete our guest questionnaire. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting areas where you felt further improvement is required, in particular with regards to your check in experience. Please be assured that we have taken your feedback back to our Operational teams for further investigation. Please accept our apologises for dropping the ball on this occasion. Thank you again for your continued loyalty. I hope we have the opportunity to welcome you back in the near future. Wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 4.0/5

Sean C. Couples - Confirmed reviews ALL

Nice hotel, great staff, clean room, excellent views. Club Sofitel experience slightly disappointing. Better value available elsewhere for the less rich and famous.

Dear Sean, Thank you for choosing to stay at Sofitel Melbourne on Collins and for taking the time to complete our guest questionnaire. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting areas where you felt further improvement is required, in particular with regards to your Club Sofitel experience. Please be assured that we have taken your feedback back to our Operational teams for further investigation. Please accept our apologises for all the disappointment caused. Thank you again for bringing these points to our attention and we do take your comments very seriously in order to improve our guests experiences wherever possible. I do hope that we will have the opportunity to welcome you back to the hotel in the future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 4.5/5

Robyn A. Business - Confirmed reviews ALL

Best of all was the view. In the morning, I opened the window shutters to see five hot-air balloons hanging in the air over the city. Breathtaking!

Dear Robyn, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Sumita as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 4.5/5

Peter T. Families - Confirmed reviews ALL

as above

Dear Peter, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 5.0/5

Jacqui B. Couples - Confirmed reviews ALL

Lovely hotel, lush vibe and excellent service.

Dear Jacqui, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Other web-users rate our hotel

  • 1,297 reviews 9.8/10 Location
  • 3,023 reviews 8.4/10 Room
  • 3,520 reviews 9.1/10 Service
  • 16 reviews 2.1/10 WiFi
  • 860 reviews 8.2/10 Vibe
  • 768 reviews 7.8/10 Amenities
  • 718 reviews 7/10 Food
  • 580 reviews 8.2/10 Breakfast

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