Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.0/5 1,144 reviews

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100 The Esplanade, 0800 Darwin, Australia

Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

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Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Telephone
Fax +61 8 7906 2211

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,144 reviews

Customer review rating 4.0/5

Ian R. Families - Confirmed reviews ALL

Just stayed for 3 nights then 2 nights. We find it comfortable, and the kids and grand kids enjoy it. We have stayed regularly since 1990, for a brief break from home. The Easter stay was memorable with decorations and easter extras at breakfast. The grandkids loved the easter egg hunt and colouring competition. Much appreciated.

Dear Mr. Ian, Thank you very much for your kind review and for your continued loyalt. It truly means a great deal to us to have you and your family return regularly over so many years. We are delighted to hear that you and your family had a comfortable stay, and especially that the Easter celebrations were memorable for your grandchildren. It is wonderful to know they enjoyed the Easter—your kind feedback will be shared with the team. We sincerely appreciate your ongoing support and look forward to welcoming you and your family back again for many more enjoyable stays. Kind regards, Sola Asst. Front Office Manager

Customer review rating 4.5/5

Ngamihi T. Couples - Confirmed reviews ALL

Novotel was an excellent hotel with great location in the cbd close to pius, clubs and many eateries. The room had a gud view of the harbour and close to the park. Plenty of scooters and bikes to get around without a car and uber was reasonable price to get to the casino. Food was great and also the bar, with live music on Friday. Well done to the crew at Novotel for organising an Easter hunt for the kids, I didnt travel with kids but thort that was cool and would take my kids there at Easter next time if the opportunity came up. Really enjoyed our stay in Darwi aand would highly recommend Novotel to stay and made our trip all the more enjoyable. Thank you

Dear Ms. Ngamihi, Thank you so much for your wonderful review. We truly appreciate your kind comments about our food, bar, and live music, as well as your recognition of our team’s efforts in organising the Easter activities. It is especially rewarding to hear that you would consider bringing your family next time to enjoy these experiences. Your recommendation means a great deal to us, and we are thrilled that we could contribute to making your stay in Darwin so enjoyable. We look forward to welcoming you back again in the future! Kind regards, Sola Asst. Front Office Manager

Customer review rating 1.5/5

Crystal R. Families - Confirmed reviews ALL

Rooms were dirty. Understaffed. Cockroaches in my child’s bed and dirty pools. They were not cleaned over our 4 day stay. Dirty pool towels and drinks strewn all over the pool area. Multiple cockroaches in our room, particularly in the bathroom and beds. Definitely not the best stay, and far from the Accor we know and love. Would not recommend this hotel to anyone. Staff were clearly tired and understaffed. Meals and beverages were lacking and had no stock to cater for the holiday makers. Two days out of four we had rooms serviced.

Dear Mrs. Crystal, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience during your stay. The issues you have described, particularly regarding cleanliness, pest concerns, pool upkeep, and service levels, are not reflective of the standards we strive to maintain. Please accept our sincere apologies for the discomfort and inconvenience caused to you and your family. We take your comments extremely seriously and have immediately shared them with our housekeeping, maintenance, and food & beverage teams for urgent review and corrective action. We also regret that staffing levels impacted your experience and that we were unable to provide the level of service and availability expected. This will be reviewed internally to address demand during busy periods. Thank you again for bringing these matters to our attention. We appreciate your feedback as it helps us identify where urgent improvements are needed. Kind regards, Sola Asst. Front Office Manager

Customer review rating 4.0/5

Daniel Y. Families - Confirmed reviews ALL

Overall the stay was awesome, as usual, great helpful staff , great facilities Only one neg , room 315 the shower leaks everywhere onto the floor and into the main room

Dear Mr. Daniel, Thank you for taking the time to share your feedback and for your continued support. We are delighted to hear that you had an overall awesome stay and that you found our staff helpful and our facilities great, as always. Your kind words mean a lot to the team. We also sincerely apologise for the issue you experienced with the shower in Room 315. We appreciate you bringing this to our attention, and our maintenance team will inspect and address the leak to ensure it is properly resolved. Thank you again for your valuable feedback. We look forward to welcoming you back for an even more comfortable stay in the future. Kind regards, Sola Asst. Front Office Manager

Customer review rating 1.0/5

Adrian P. Y. Business - Confirmed reviews ALL

My stay at Novotel Darwin CBD was disappointing. Check‑in took over 20 minutes after midnight. The room had several issues, including a noisy unbalanced fan, a loud air conditioner, and a constant dripping sound in the bathroom. On 31 March, housekeeping left the fridge door partially open, causing all my food items to spoil and water to pool inside. I reported this to the front desk. Based on this experience, I will consider alternative accommodation in future.

Dear Mr. Adrian, Thank you for taking the time to share your feedback. We are very sorry to hear about your disappointing experience. Please accept our sincere apologies for the delay during your late-night check-in, as well as the issues you encountered in your room. This is certainly not the level of comfort we aim to provide. We are especially concerned tabout the incident with the refrigerator door left open, which resulted in your food items being spoiled. This has been raised urgently with our team for immediate review and corrective action to ensure this does not happen again. We truly regret that your stay did not meet expectations and appreciate you bringing these matters to our attention. Your feedback is important in helping us improve our services. Kind regards, Sola Asst. Front Office Manager

Other web-users rate our hotel

  • 378 reviews 9.5/10 Location
  • 699 reviews 5/10 Room
  • 696 reviews 8.7/10 Service
  • 9 reviews 0/10 WiFi
  • 289 reviews 5.4/10 Comfort
  • 288 reviews 3.2/10 Cleanliness
  • 138 reviews 6.1/10 Breakfast

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