Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.0/5 1,144 reviews

Best price
guarantee
Novotel Darwin CBD - Image 1
Novotel Darwin CBD - Image 2
Novotel Darwin CBD - Image 3
Novotel Darwin CBD - Image 4
100 The Esplanade, 0800 Darwin, Australia

Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Telephone
Fax +61 8 7906 2211

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,144 reviews

Customer review rating 0.5/5

Kristie W. Families - Confirmed reviews ALL

Dear Ms W., Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD. Firstly, I would like to sincerely apologise for the distressing experience you and your family endured following the theft of your vehicle from our car park. After driving such a long distance from Perth, this must have been incredibly upsetting and stressful. I am very sorry that you felt unsupported during this situation, particularly regarding assistance with arranging alternative transport. While we are relieved to see that you were generally satisfied with your booking experience, our team, breakfast, and several aspects of your stay, it is clear that the impact of this incident overshadowed your visit. We also apologise for the shortcomings in your accommodation, including the room setup not meeting the needs of a family of four and the provision of only two towels despite your reservation being for four guests. Your comments regarding the room condition, cleanliness, and the disappointment with your room upgrade have been shared with the relevant department leaders for review and follow-up. These are areas where we should have delivered a much better experience. We value your loyalty as an ALL Gold member and Accor Vacation Club member, and we regret that we did not provide the level of care and support you expected during such a difficult circumstance. Your feedback has been taken seriously and will help us improve both our service response and guest experience. Thank you again for bringing these concerns to our attention. We appreciate your candid feedback and hope we may have the opportunity to restore your confidence in the future. Kind regards,

Customer review rating 3.5/5

Francis G. Couples - Confirmed reviews ALL

Dear Mr. G., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Darwin CBD and for your loyalty as an ALL Silver member and Accor Vacation Club member. I am pleased to hear that you enjoyed our central location, the views, the comfortable lobby atmosphere, and your experience in the bar. It is encouraging to know these aspects of your stay left a positive impression. However, I am sorry that several issues impacted your overall experience. The slow lift performance, the dripping shower, the television not working in the bedroom, and the missing remote control that was not addressed after being reported are certainly not the standards we aim to provide. I also appreciate your comments regarding the condition of the room and the presentation of the pool area. Please be assured that your feedback has been shared with our Engineering, Housekeeping, and Front Office teams for immediate review and corrective action. In particular, we will investigate the lift issue, inspect the room defects you highlighted, and review our follow-up procedures to ensure guest requests are addressed promptly. We value your constructive feedback as it helps us identify areas where we can improve. I regret that we did not deliver the seamless experience you expected and deserved. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a significantly improved experience in the future. Kind regards, Rio

Customer review rating 5.0/5

Steve S. Friends - Confirmed reviews ALL

Dear Mr. S., Thank you for your fantastic review and for awarding Novotel Darwin CBD a perfect 100/100 score. We are delighted to hear that you enjoyed your stay, particularly your room with harbour views, our breakfast offering, and the cleanliness of your accommodation. It is especially rewarding to read your comments about our team being "extremely nice and helpful throughout your stay." Providing warm and attentive service is something we pride ourselves on, and your recognition means a great deal to us. We are also grateful for your loyalty as an ALL Gold member and Accor Vacation Club member. It is wonderful to know that your booking experience, arrival, accommodation, check-out, Wi-Fi, and overall stay all met your expectations. Thank you as well for your constructive feedback regarding our bar beverage selection. We appreciate your suggestion to include more mainstream Australian beer options such as Great Northern or Carlton Dry. Guest feedback plays an important role in helping us improve our offerings, and I will be sure to share your comments with our Food & Beverage team for consideration. It is particularly pleasing to hear that you would recommend us to your family and friends and that every member of our team contributed positively to your experience. We truly appreciate your support and look forward to welcoming you back to Novotel Darwin CBD on your next visit to Darwin. Kind regards, Rio

Customer review rating 3.0/5

Dean D. Business - Confirmed reviews ALL

Dear Mr D., Thank you for taking the time to share your feedback and for your continued loyalty to Novotel Darwin CBD. We truly value your support as both an ALL Gold member and a returning guest, which is why I am particularly disappointed to learn that this stay did not meet your expectations. Please accept my sincere apologies for the issues you experienced with housekeeping. Having to request room servicing multiple times over several days is not the standard we strive to deliver, and I completely understand how frustrating and disappointing this would have been. Your room should have been serviced promptly without the need for repeated follow-up, and I am sorry that we let you down on this occasion. I am also sorry to hear about your arrival experience. Long wait times at reception and the lack of personalised recognition as a valued Gold member are not reflective of the welcoming service we aim to provide. Your comments regarding the online check-in process, loyalty recognition, and welcome amenity have been noted and will be shared with our Front Office team for review. Additionally, I regret that the WiFi speed and in-room dining experience did not meet your expectations. We appreciate you highlighting these areas as they help us identify opportunities for improvement. Mr D., your feedback is especially important because of your history of choosing our hotel whenever you visit Darwin. We never take that loyalty for granted. Please be assured that your concerns have been shared with both our Housekeeping and Front Office leadership teams to ensure appropriate follow-up and improvement. Thank you again for bringing these matters to our attention. We hope to have the opportunity to restore your confidence in us and provide the high standard of service you have come to expect during your future stays. Kind regards, Rio

Customer review rating 4.0/5

Lynette G. Couples - Confirmed reviews ALL

Dear Ms. G., Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD and for choosing to return to stay with us again. We are pleased to hear that you enjoyed our central location and that your booking and check-in experiences were seamless. It is especially wonderful to hear your kind comments about our reception team member, who you described as "magnificent." I will be sure to pass on your compliments, as recognition like this means a great deal to our team. That said, I am sorry to learn that aspects of your accommodation did not meet expectations. Please accept my apologies for the issues you experienced with the hot water pressure and the comfort of the bed. We understand how important these elements are to a relaxing stay, and your feedback has been shared with our maintenance and management teams for review. I am also disappointed to hear about the cleanliness concerns in the public areas, particularly the drink cans left near the lifts for an extended period. This is certainly not the standard of presentation we aim to maintain, and I appreciate you bringing this to our attention. Thank you as well for your loyalty as an ALL – Accor Live Limitless Gold member. We truly value your continued support and appreciate your honest feedback, which helps us improve the experience we deliver. We hope to have the opportunity to welcome you back again in the future and provide an even better stay on your next visit to Darwin. Kind regards, Poriyo

Other web-users rate our hotel

  • 378 reviews 9.6/10 Location
  • 717 reviews 4.8/10 Room
  • 692 reviews 8.5/10 Service
  • 7 reviews 4.1/10 WiFi
  • 300 reviews 3.1/10 Cleanliness
  • 290 reviews 5.4/10 Comfort
  • 240 reviews 5.2/10 Amenities
  • 145 reviews 5.8/10 Breakfast

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Darwin Hotels