ibis Coimbra Centro 2 stars

Customer review rating (ALL Rating) 4.5/5 1,250 reviews

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ibis Coimbra Centro - Image 1
ibis Coimbra Centro - Image 2
ibis Coimbra Centro - Image 3
ibis Coimbra Centro - Image 4
Avenida Emidio Navarro n°70, Edificio Topazio, RNET No. 281, 3000-150 COIMBRA, Portugal

Description

Hotel extras

  • UNESCO World Heritage City

  • Coimbra University

  • The Se Cathedral of Coimbra.

  • Portugal dos Pequenitos

  • S Francis Convent Congress Center

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Equipped with the new ibis bed, the ibis room offers everything you need for a comfortable stay: a large double bed, desk, Internet, TV with all the best channels and a bathroom with shower.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 11 m² / 118 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • 11 m² / 118 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Courtyard View
See availabilities

Hotel location

ibis Coimbra Centro

Avenida Emidio Navarro n°70, Edificio Topazio, RNET No. 281
3000-150 COIMBRA
Portugal

GPS:40.20486, -8.426453

Telephone
+351 239 852 130

Calls to a national
fixed network

Fax +351 239 852 140

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • LISBON AIRPORT Additional charge
  • PORTO AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 110 rooms
  • 3 rooms for people with reduced mobility
  • 8 connecting rooms
  • 110 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

2 Meeting rooms

  • On site
  • Indoor parking
  • Private

  • Parking pricing: 10.00 € 10 EUR Per day

IBIS MENU

Photo out of - IBIS MENU

Discover the ibis Kitchen Menu, simple, healthy and delicious, with a drinks and hot and cold light snack service that caters to all tastes. Order at the bar or at reception 24 hours to enjoy whenever and wherever you like.

Cooking style
Other cooking style
Accessibility
Accessible service
Avenida Emidio Navarro n°70, Edificio Topazio, RNET No. 281, 3000-150 Coimbra, Portugal
Telephone +351 239 852 130
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Discover the ibis Kitchen Menu, simple, healthy and delicious, with a drinks and hot and cold light snack service that caters to all tastes. Order at the bar or at reception 24 hours to enjoy whenever and wherever you like.

Even the bar provides a relaxing atmosphere; the Ibis bar is the ideal place for meetings or taking a minute to relax at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,250 reviews

Customer review rating 0.5/5

Melissa C. F. Families - Confirmed reviews ALL

Thank you for contacting us regarding your recent stay at Ibis Hotel Coimbra City Centre. First and foremost, what you described is completely unacceptable and falls far short of Accor’s safety, hygiene, and service standards. We take allegations of pest infestation extremely seriously. Upon receiving your complaint, we initiated the following immediate actions: • Room Quarantine & Inspection: Room has been immediately taken out of service and quarantined. A certified third-party pest control specialist has been dispatched to perform an emergency inspection. After a detailed check of the mattress, bedding, and surrounding room areas, no suspicious signs or evidence of bed bugs were found. We already sent your photos to our certified third-party pest control specialist, as we are want to be sure that is verified by specialists that have knowledge or experience to identify this situation. Please let me just inform that our control specialist told us that the signs of Infestation by bed bugs, are Tiny dark brown/black fecal spots along mattress seams, pale yellow shed skins, or small pearly-white oval eggs (about 1 mm). Yesterday I has in inspection visit and I can not see none of this signs in the room. We deeply regret the disruption and anxiety this has caused you. Sincerely, Helena Sequeira General manager

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Good Morning Thank you for taking the time to tell us about your experience at the ibis Coimbra Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helena Sequeira General Manager

Customer review rating 4.5/5

Kim H. Solo - Confirmed reviews ALL

Good Morning, We very much appreciate your comments regarding your stay at the ibis Coimbra Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helena Sequeira General Manager

Customer review rating 2.5/5

Micah H. Families - Confirmed reviews ALL

Good Afternoon Mr. Micah H. , We contact you regarding the situation you have requested to us regarding our passport: First of all thank you for your kind words to our Front desk staff. I already have the opportunity to check the moment of your check in (16.42h) and the passports were deliver to you in the Check in after we have made the registration. We don’t know where the Tourists found the passport outside the Hotel. We are sorry that you have this bad experience with us, hope everything else was alright with our stay and that you had a good journey back Home. If you have some more questions please tell us, we will be pleased to help you. Helena Sequeira General Manager

Customer review rating 5.0/5

Petro K. Solo - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Also thank you for giving us the opportunity to improve the quality of our services and giving us your feedback about what you felt during your stay. We will share it with the team. Sincerely, Helena Sequeira General Manager

Thank you for contacting us regarding your recent stay at Ibis Hotel Coimbra City Centre. First and foremost, what you described is completely unacceptable and falls far short of Accor’s safety, hygiene, and service standards. We take allegations of pest infestation extremely seriously. Upon receiving your complaint, we initiated the following immediate actions: • Room Quarantine & Inspection: Room has been immediately taken out of service and quarantined. A certified third-party pest control specialist has been dispatched to perform an emergency inspection. After a detailed check of the mattress, bedding, and surrounding room areas, no suspicious signs or evidence of bed bugs were found. We already sent your photos to our certified third-party pest control specialist, as we are want to be sure that is verified by specialists that have knowledge or experience to identify this situation. Please let me just inform that our control specialist told us that the signs of Infestation by bed bugs, are Tiny dark brown/black fecal spots along mattress seams, pale yellow shed skins, or small pearly-white oval eggs (about 1 mm). Yesterday I has in inspection visit and I can not see none of this signs in the room. We deeply regret the disruption and anxiety this has caused you. Sincerely, Helena Sequeira General manager

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

While the room is air-conditioned, the unit was extremely loud and could not be turned off, which significantly disrupted our sleep. The garage entry is extremely tight, requiring multiple attempts to reverse and maneuver. It’s nearly impossible to get through without touching the walls unless you have external assistance. The hotel’s location is a major plus, but the noise from the air conditioning and the challenging garage access were significant drawbacks. If you value quiet and easy parking, this may not be the best choice.

Good Morning Thank you for taking the time to tell us about your experience at the ibis Coimbra Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helena Sequeira General Manager

Customer review rating 4.5/5

Kim H. Solo - Confirmed reviews ALL

An overnight stop while travelling was comfortable in a good location. There are restaurants in easy walking distance.

Good Morning, We very much appreciate your comments regarding your stay at the ibis Coimbra Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helena Sequeira General Manager

Customer review rating 2.5/5

Micah H. Families - Confirmed reviews ALL

My family and I checked into the Ibis Coimbra on 30 June around 4pm. There was a man with a moustache that checked us in. We believe that when he gave us a stack of passport back, he may have held my passport back and not returned it to us. We visited Coimbra that night and then returned to the hotel to sleep. In the morning of 1 July, I could not find my passport. I asked a very helpful and kind woman that was at the front desk if it had been turned in. She said no and REALLY helped me out by taking down the names of the restaurants we visited the night before and calling them for me. She had EXCEPTIONAL customer service and is to be commended. The clerk that checked us in was not around the front desk when I spoke to the woman employee. I apologize for not getting their names. We checked out and left our luggage at the hotel as we planned to return to see if my passport was found. We visited the university and then retraced our steps to the restaurants that we ate at. Both said the kind female employee from the Ibis had called and asked about my passport and neither restaurant had it. So we went to the PSP and filed a report. We then returned to the Ibis and spoke with the kind female employee and a different employee with a moustache and beard who was also working. They were VERY helpful!! They printed documents we would need to get my new passport. I cannot say enough how much I appreciate all their work and kindness. By the time we were ready to leave the hotel, the clerk that checked us in the night before had arrived. I saw him behind the registration desk. My family left to our rental car in the garage behind the hotel and then I get a call from the kind female employee stating some tourists found my passport in the street out front. I went back and got my passport from the female employee. I would appreciate your company checking the video footage from your cameras to see if I did indeed drop my passport or if the passport was put in the street when the clerk that checked us the previous night came on shift. We walked in and out of the hotel several times over that 24 hour period and would have seen my passport on the ground. Others would have too. The timing of the "finding of my passport" is suspicious to us as is the location where it was found. I would appreciate your help in investigating this issue and would appreciate an email (mi… or phone call +13…) with the results. As a result of this incident, I had trouble with passport control leaving Portugal and now need to get a new passport. If I dropped my passport outside the hotel....I'd like to know. If the employee that checked us in stole it, I'd appreciate knowing that too. Thank you.

Good Afternoon Mr. Micah H. , We contact you regarding the situation you have requested to us regarding our passport: First of all thank you for your kind words to our Front desk staff. I already have the opportunity to check the moment of your check in (16.42h) and the passports were deliver to you in the Check in after we have made the registration. We don’t know where the Tourists found the passport outside the Hotel. We are sorry that you have this bad experience with us, hope everything else was alright with our stay and that you had a good journey back Home. If you have some more questions please tell us, we will be pleased to help you. Helena Sequeira General Manager

Customer review rating 5.0/5

Petro K. Solo - Confirmed reviews ALL

The hotter is OK. Breakfast is good. Just stay away from sausages. You can skip them. It will improve the breakfast :)

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Also thank you for giving us the opportunity to improve the quality of our services and giving us your feedback about what you felt during your stay. We will share it with the team. Sincerely, Helena Sequeira General Manager

Customer review rating 3.5/5

Francis L. Couples - Confirmed reviews ALL

When I booked, I presume that only one type of room was available (standard, twin) because otherwise I would have checked the differences. We found our room extremely small (comparatively, the bathroom was large!). Size-wise, it felt more like a room of Ibis budget. Everything else was super, cold oranges for pressing our fresh orange juice were highly appreaciated.

Good Morning, We very much appreciate your comments regarding your stay at the ibis Coimbra Centro. Please let us inform that we have also Double and Superior Rooms, we will be at your disposal to help you with the best choice. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helena Sequeira General Manager

Customer review rating 4.5/5

Ana I. Solo - Confirmed reviews ALL

I want to congratulate Daniela for her excellent reception, helpful, professional and friendly at the same time.

Dear guest, It is really gratifying to know how pleasant your stay was and how satisfied you were with our service at Ibis Coimbra Centro. We take the opportunity to thank, on behalf of the entire team, specially for Daniela , for your kind comments. It is stimuli like this that motivate us to continue our work. We hope to have the privilege of receiving your visit again in the next opportunity. Best regards Helena Sequeira General Manager

Customer review rating 4.0/5

Richard C. Couples - Confirmed reviews ALL

Enjoyed a one night stay, small but ok room & near the center & ststion

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Helena Sequeira General Manager

Customer review rating 4.5/5

Berta F. R. Business - Confirmed reviews ALL

In general it was very good. The bed is super comfy and it is a good value for money. However, it was not that clean (there were some makeup drops in the shower glass which were there since I got in the room, and I never use make up). Also I had an empty bottle to being refilled and I guess the cleaning ladies threw it... but they shouldn't, as I wanted it to refill it and have water for the coming back trip home. Also, I took the small towel which was packed in the wardrobe, but the day after it wasn't in the wc, and the bag in the wardrobe was not changed either, so finally I ended up without having the second small towel.

Greetings from Ibis Coimbra centro Thank you for your notes. We are glad that you enjoyed your stay in Coimbra and took good note on your comments. We are sorry that we did not meet up with your expectations, especialy regarding the cleanliness of the bathroom. Your remark was immediately subject to an inquiry as it does not fit the standards of service that our Hotel provides to our guests, therefore please accept my sincere apologies for any inconvenience caused during your stay. Looking forward to welcome you back soon in Coimbra . Kind regards Helena Sequeira General Manager

Customer review rating 4.0/5

Anabela P. Solo - Confirmed reviews ALL

Boa

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que tenha apreciado sua estadia e esperamos vê-la novamente em breve. Atenciosamente, Helena Sequeira General Manager

Customer review rating 4.0/5

Wiro K. Families - Confirmed reviews ALL

IBIS Coimbra is well located. The entrance to the old town is nearby. Also a nice park is opposite the hotel. Room on the fifth floor was not big. It was also warm because airco was not so powerfull. The room was clean and everthing works fine. Staff is friendly and helpfull.

Good Morning We would like to take this opportunity to thank you very much for your friendly review and at the same time for the helpful assessment of our hotel. It is very pleasing to know that our strong service concept was evident during your stay as our daily efforts are geared towards creating the quality atmosphere and bespoke service you experienced. We are also very grateful and motivated to receive your constructive feedback as we are always open to suggestions on how we can improve our services on a daily basis to satisfy our guest's wishes and provide an even better service now and in the future. Thank you once again for your detailed description. It is nice to know that you had such a fantastic time with us and we hope to see you again soon. Best Regards Helena Sequeira General Manager

Customer review rating 5.0/5

Lidia D. R. Business - Confirmed reviews ALL

I had a very satisfying stay at the ibis Centro Coimbra hotel. Although it is a 2-star hotel, it fully meets expectations and offers excellent value for money. The facilities are adequate and, above all, stand out for their cleanliness, which I always value highly. The staff is very friendly and attentive, making the stay even more pleasant. The breakfast is abundant, varied, and appropriate, with enough options to start the day well. In addition, the location of the hotel is very good, ideal for getting around the center of Coimbra and visiting its main attractions. In summary, it is a highly recommended option, especially if you plan to spend a few days visiting the city and are looking for comfort, good service, and a central location.

Good afternoon, We very much appreciate your comments regarding your stay at the ibis Coimbra Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helena Sequeira General Manager

Customer review rating 4.0/5

Christine A. Couples - Confirmed reviews ALL

For a one night stay in Coimbra the location is excellent now that all the road and riverside works have been completed so easy access to the river Mondego with its riverside restaurants as well as famous the hilltop university and its amazing Botanical Gardens only a short walk from the hotel. As our room was not ready at check in time we had a lovely Italian meal by the river and on return were informed that our room had been upgraded due to our delay however the room appeared to be the most basic possible (we observed much better rooms being cleaned)! Problems particularly with a falling toilet seat lid which was very annoying and attempting to start up the heating as it was cold. A passable one night stay in a basic and compact room. The buffet breakfast was good value for money with a wide range and included fresh orange juice that you could squeeze from the delicious oranges provided!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Helena Sequeira General Manager

Customer review rating 5.0/5

Paulo B. Couples - Confirmed reviews ALL

Hotel has excellent location, is so comfortable, breakfast is amazing and staff are very good as well. For sure I’ll come back,

Good Morning We very much appreciate your comments regarding your stay at the ibis Coimbra Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helena Sequeira General Manager

Customer review rating 4.0/5

Aline M. Solo - Confirmed reviews ALL

Good customer service, comfortable bed and good breakfast. Located in a beautiful place.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Helena Sequeira General Manager

Customer review rating 2.0/5

John A. N. Solo - Confirmed reviews ALL

Truly awful aircon and lack of air in the room. Second day they opened the window which helped. No safe in the room was very difficult for international traveller. Staff were lovely.

Good morning Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please let us inform that you have a private safe in the reception of the hotel, free use. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Helena Sequeira General Manager

Customer review rating 3.5/5

Stephen G. Couples - Confirmed reviews ALL

We were pleased that the hotel would hold our bags for us when we arrived very early before check-in time. Check-in was quick, so was check out. The room was very basic, extremely small, and lacked many things (coffee maker, kettle, etc.) that one typically finds in a hotel room but the price was quite low so I guess you get what you pay for. The shower head hose was broken or loose somehow and half the water sprayed back towards the wall rather than towards the person showering. The shower drain did not drain quickly enough and nearly overflowed the shower pan but I turned the shower off just before that happened. Hotel location isn't ideal but it isn't horrible either. My wife's comment for our overall stay was "it was better than a hostel" meaning she certainly wasn't pleased with my hotel choice. If you are looking for a VERY BASIC room in a somewhat OK location for an inexpensive price this could be a good or acceptable choice but spending a few extra Euro elsewhere may be the better choice. It's all a matter of preference, budget, and expectations.

Good Morning Thank you for taking the time to tell us about your experience at the ibis Coimbra Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helena Sequeira General Manager

Customer review rating 4.0/5

Gillian W. Couples - Confirmed reviews ALL

My only problem was the loud live show that kept me awake until late

Good Morning We very much appreciate your comments regarding your stay at the ibis Coimbra Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially Daniela . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helena Sequeira General Manager

Customer review rating 5.0/5

Christine D. Z. Business - Confirmed reviews ALL

We stayed for 4 nights at Ibis Coimbra in a supetior room. Although small, the room has good storage space, a mini fridge and a kettle. We had a good view of the river and the park. The breakfast is ok and coffee is great. The room was very clean and the staff were very nice and helpful. The only downside was that it was pretty cold at night and there was no possibility for heating. The hotel is very close to all historical and cultural attractions in Coimbra. We had a very good stay and would love to come again.

Dear guest, It is really gratifying to know how pleasant your stay was and how satisfied you were with our service at Ibis Coimbra Centro. We take the opportunity to thank, on behalf of the entire team, for your kind comments. It is stimuli like this that motivate us to continue our work. We hope to have the privilege of receiving your visit again in the next opportunity. Best regards Helena Sequeira General Manager

Customer review rating 5.0/5

Laure S. Business - Confirmed reviews ALL

Great place to be with nice breakfast and services

Bonjour, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Helena Sequeira General Manager

Other web-users rate our hotel

  • 1,071 reviews 8.4/10 Location
  • 965 reviews 5.1/10 Room
  • 723 reviews 8.5/10 Service
  • 12 reviews 4.8/10 WiFi
  • 617 reviews 8.6/10 Breakfast
  • 549 reviews 3.6/10 Comfort
  • 347 reviews 7/10 Cleanliness
  • 253 reviews 6.2/10 Value

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