ibis Coimbra Centro 2 stars

Customer review rating (ALL Rating) 4.5/5 1,257 reviews

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Description

Hotel extras

  • UNESCO World Heritage City

  • Coimbra University

  • The Se Cathedral of Coimbra.

  • Portugal dos Pequenitos

  • S Francis Convent Congress Center

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Coimbra Centro

Avenida Emidio Navarro n°70, Edificio Topazio, RNET No. 281
3000-150 COIMBRA
Portugal

GPS:40.20486, -8.426453

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS MENU

Discover the ibis Kitchen Menu, simple, healthy and delicious, with a drinks and hot and cold light snack service that caters to all tastes. Order at the bar or at reception 24 hours to enjoy whenever and wherever you like.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,257 reviews

Customer review rating 0.5/5

Melissa C. F. Families - Confirmed reviews ALL

Thank you for contacting us regarding your recent stay at Ibis Hotel Coimbra City Centre. First and foremost, what you described is completely unacceptable and falls far short of Accor’s safety, hygiene, and service standards. We take allegations of pest infestation extremely seriously. Upon receiving your complaint, we initiated the following immediate actions: • Room Quarantine & Inspection: Room has been immediately taken out of service and quarantined. A certified third-party pest control specialist has been dispatched to perform an emergency inspection. After a detailed check of the mattress, bedding, and surrounding room areas, no suspicious signs or evidence of bed bugs were found. We already sent your photos to our certified third-party pest control specialist, as we are want to be sure that is verified by specialists that have knowledge or experience to identify this situation. Please let me just inform that our control specialist told us that the signs of Infestation by bed bugs, are Tiny dark brown/black fecal spots along mattress seams, pale yellow shed skins, or small pearly-white oval eggs (about 1 mm). Yesterday I has in inspection visit and I can not see none of this signs in the room. We deeply regret the disruption and anxiety this has caused you. Sincerely, Helena Sequeira General manager

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Good Morning Thank you for taking the time to tell us about your experience at the ibis Coimbra Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helena Sequeira General Manager

Customer review rating 4.5/5

Kim H. Solo - Confirmed reviews ALL

Good Morning, We very much appreciate your comments regarding your stay at the ibis Coimbra Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helena Sequeira General Manager

Customer review rating 2.5/5

Micah H. Families - Confirmed reviews ALL

Good Afternoon Mr. Micah H. , We contact you regarding the situation you have requested to us regarding our passport: First of all thank you for your kind words to our Front desk staff. I already have the opportunity to check the moment of your check in (16.42h) and the passports were deliver to you in the Check in after we have made the registration. We don’t know where the Tourists found the passport outside the Hotel. We are sorry that you have this bad experience with us, hope everything else was alright with our stay and that you had a good journey back Home. If you have some more questions please tell us, we will be pleased to help you. Helena Sequeira General Manager

Customer review rating 5.0/5

Petro K. Solo - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Also thank you for giving us the opportunity to improve the quality of our services and giving us your feedback about what you felt during your stay. We will share it with the team. Sincerely, Helena Sequeira General Manager

Other web-users rate our hotel

  • 1,082 reviews 8.3/10 Location
  • 977 reviews 5.1/10 Room
  • 727 reviews 8.5/10 Service
  • 13 reviews 5.3/10 WiFi
  • 620 reviews 8.5/10 Breakfast
  • 560 reviews 3.7/10 Comfort
  • 354 reviews 6.9/10 Cleanliness

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