Novotel Wollongong Northbeach 4 stars

Customer review rating (ALL Rating) 4.3/5 3,641 reviews

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Description

Hotel extras

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

Our accommodation(s)

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Hotel location

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

GPS:-34.414486, 150.900293

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,641 reviews

Customer review rating 5.0/5

Jerry T. Families - Confirmed reviews ALL

Our stay was truly wonderful. Check in was easy and the staff were friendly and efficient. Our room was fantastic with lovely ocean views and the cockatoos came by to say g’day. The beds were really comfortable and the bathroom large and clean. The local area had heaps to keep the kids entertained, with a pretty good playground and plenty of places to grab a bite. The pool however, was cold as they were cleaning it after a storm before our arrival, but the surf temperature was pleasant.

Dear Jerry, Thank you for the great review of our hotel! We are glad the surrounding area offered plenty for your family to enjoy, from the playground to nearby dining options. We do apologise that the pool was too cold and your feedback will be shared with our team. We hope to welcome you and your family back again soon for another relaxing stay. Kind Regards, Guest Relations

Customer review rating 5.0/5

Sherelyn P. Friends - Confirmed reviews ALL

Thank you Lily and tall white guy bartender for your great friendly customer service. You made our night one of the best hotel stays

Dear Sherelyn, Thank you so much for your lovely feedback. We are thrilled to hear that you had such a memorable stay with us. Lily and our bartender will be delighted to know they helped make your night so special. We will be sure to pass along your kind words to them. We hope to welcome you back again soon for another fantastic stay. Kind Regards, Guest Relations

Customer review rating 2.5/5

Angela M. Families - Confirmed reviews ALL

Excellent location, but we were not informed before arriving that parking would cost $39 extra per night! The room was lovely, except for the extremely high step in and out of the bath/shower (with no hand rails to grip) which my older husband struggled with - quite dangerous for older guests. Also, night check-in staff were less than helpful when I explained we had been charged twice for the same night, they said to take it up with Booking.com. However the morning staff were able to organise a refund for us no problem.

Dear Angela, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed our location and found your room lovely, though we are sorry that parts of your stay did not meet your expectations. We understand how frustrating it would have been not to be aware of the parking fee prior to arrival. This information is included in our pre-arrival email, however we apologise if it was overlooked. We also appreciate your comments regarding the bathroom design. For future stays, we do offer rooms with walk-in showers, and we would have been more than happy to assist with a room change had we been aware of your preference. We sincerely apologise for your check-in experience regarding the billing issue. This is not the standard of service we strive for, and your feedback will be shared with our team. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a smoother, more comfortable stay. Kind regards, Guest Relations

Customer review rating 4.5/5

Peter P. Business - Confirmed reviews ALL

A beautiful location complemented by great facilities, fantastic service and awesome food.

Dear Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your conference and we hope to see you again very soon. Kind Regards, Guest Relations

Customer review rating 3.5/5

Monique F. Families - Confirmed reviews ALL

rooms were smelly on entry like previous guests were smokers of air conditioning needed cleaning for filters due to smell? Friendly staff and convinient location

Dear Monique, Thank you for your feedback following your recent stay with us. We are pleased to hear you found our staff friendly and the location convenient. We are sorry to hear about the odour you experienced in your room. Please note that our hotel is strictly non-smoking, and we take any breaches of this policy seriously. Your comments have been shared with our housekeeping and maintenance teams to review the room and ensure appropriate deep cleaning where required. For any future stays, we kindly encourage you to let us know while you are on property so we can address any concerns immediately, whether by resolving the issue or arranging a room move where availability allows. We appreciate you bringing this to our attention, as it helps us maintain our standards for all guests. Kind regards, Guest Relations

Other web-users rate our hotel

  • 1,357 reviews 8.7/10 Location
  • 2,303 reviews 6.9/10 Room
  • 1,704 reviews 8.1/10 Service
  • 151 reviews 3.6/10 WiFi
  • 1,014 reviews 5.6/10 Comfort
  • 749 reviews 5.8/10 Cleanliness
  • 502 reviews 4.2/10 Value
  • 455 reviews 7.2/10 Breakfast

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