Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 4,104 reviews

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
270 Ocean Drive, TWIN WATERS, 4564 SUNSHINE COAST, Australia

Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Telephone
Fax +61 7 5448 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,104 reviews

TripAdvisor Rating  3.2/5  416 reviews

False Advertising, Terrible Condition, Fraudulent Charges, No Attempt to Fix - Definitely not a 4 star ‘Resort’

TripAdvisor rating 1.0/5

Adventure67049407960 TripAdvisor review

I have emailed the Novotel Sunshine Coast requesting a refund of incorrect charges for an ‘upgrade’ that was anything but! Staff that tried to fix our disastrous accomodation told us that I would not be charged an upgrade however, when I went to check out 6 days later, I was told that they had already done an express check out and they stated that there had been no additional charges. However, when I checked my bank account after boarding my flight back home, I found that they had charged me an upgrade fee TWICE! $645.86 NZD and $646.07 NZD! I am utterly disappointed, angry & astounded even that they have charged this, and not responded to my email requesting this to be resolved. After the terrible experience we had with check in and our first night in the ‘suite’ 193. I had fallen for an email advertising the ‘upgrade’ opportunity. After reviewing the very limited amount of photos on their website, I agreed to an upgrade. NOTE: Photos of 193 in the state it’s in now, or any room that hasn’t been refurbished, are NOT advertised/shown on their website. Totally False advertising! Imagine the horror we felt when we entered room 193. It was in disrepair, the pull out couch bed wasn’t even worthy of use as a couch, not sitting well, with massive rips and tears in the cushions. The floor was dirty, walls had gashes, majority of power points in the place didn’t work. The louvre doors had thick dust between every slat, looking like they’d never been cleaned. Also, having 2 louvre doors does not create a separate bedroom! Sound & light get through. One nights sleep on the pullout couch caused me so much pain throughout my back, neck and shoulders. Room 193 does not belong in a ‘Resort’! I understand that they are refurbishing parts of the Resort at a time… but they can’t seriously consider charging guests an ‘upgrade’ fee to stay in a room/‘suite’ that are not fit for paid accommodation. I haven’t seen such bad conditioned accommodation in 40 years in either student flats or hotels or motels. Both my Mother in Law and myself, were too embarrassed to take photos and share with family, and when family came to visit, we were too ashamed to let them come into the room/‘suite’. I met another guest during my stay that was as disgusted when she was placed in one of the ‘suites’. She was given a $250AUD refund on her stay! Yet they charged me $1,300 for 6 nights for a fake ‘upgrade’ that gave myself and my mother in law the WORST night of our lives - ever! And we have both traveled extensively for many years. We only stayed in the awful ‘suite’ for one night as one of their helpful staff moved us. We should not have to pay for the first night (Monday 5th) at all and certainly not have bern charged any upgrade. I do want to commend 2 of their staff for their brilliant customer service. Thomas and Toby (might have been Brody). Their patience, care and willingness to find solutions and help guests, is commendable and what Novotel Sunshine Coast Resort management should hold as the gold standard for all staff to aim for. They did you proud and are the only reason that my Mother in Law & I didn’t leave on the 6th and move our accommodation elsewhere. However, the crafty ‘express’ checkout where an additional $1,300 was charged undid all the good those staff did. We had to pay for everything as we went e.g. lunches, dinners and bar orders as we were told (very rudely) by a female front desk staff member that they only let gold & silver members do charge back. Every hotel I have ever stayed at has done charge back, even other Novotel hotels. Novotel Sunshine Coast ‘Resort’ delivered the worst accommodation experience ever!!

Customer review rating 1.5/5

Drashti U. Families - Confirmed reviews ALL

Overall experience was not so good. Staff was rude and rooms were far away from the hotel. There was no parking available to park the car at night.

Customer review rating 4.5/5

Lloyd M. Families - Confirmed reviews ALL

Great place, great location and facilities.

Dear Lloyd, Thank you for your positive feedback. We’re pleased to hear that you enjoyed our location, service, and facilities. We appreciate your comments and look forward to welcoming you again. Sincerely, Ashleigh W Front Office Team Leader Novotel Sunshine Coast Resort

Customer review rating 5.0/5

Helen N. Couples - Confirmed reviews ALL

Perfect and relaxing. Had all amenities we liked. Loved the Xmas tree decorations near the front desk too.

Dear Helen, Thank you for your kind feedback. We are pleased to hear that you found your stay relaxing and that the amenities met your expectations. We also appreciate your comment regarding the Christmas tree decorations near the front desk and are glad they enhanced your experience. We look forward to welcoming you again in the future. Sincerely, Ashleigh W Front Office Team Leader Novotel Twin Waters Resort

Customer review rating 3.5/5

Saravana N. Families - Confirmed reviews ALL

We have been here a couple of times so we had some expectations. To begin with, the reservation was not like how it was promised at the time of booking and rooms were not so tidy. Adding to one of our rooms had a massive water leak and we had to change, the receptionist behavior was not great sadly. Otherwise all the other amenities and food were great. Family enjoyed the breakfast.

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Other web-users rate our hotel

  • 1,063 reviews 8.4/10 Location
  • 2,920 reviews 4.6/10 Room
  • 2,335 reviews 6.5/10 Service
  • 34 reviews 0.6/10 WiFi
  • 1,366 reviews 4.6/10 Food
  • 1,044 reviews 3.1/10 Cleanliness
  • 993 reviews 5.3/10 Vibe
  • 935 reviews 4.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.