Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.1/5 4,167 reviews

Novotel Sunshine Coast Resort - Image 1
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Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,167 reviews

TripAdvisor Rating  3.5/5  333 reviews

Lovely surrounds

Customer review rating 3.0/5

Tamara Business - Confirmed reviews ALL

First impressions were great, however when I got to the room it was extremely tired and dated. This was in stark contrast to my colleague, who had a modern and refurbished room. There appeared to be a conference on-site, which was not unexpected given the venue and location. What was surprising is the impact which such a common event appeared to have on service levels; when we went to order dinner we were told there would be a one-hour wait. After a two-hour drive and with minimal alternatives this was pretty unacceptable.

Dear Tamara, Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the lovely surroundings and had a great first impression. We apologize for the condition of your room and the impact of the on-site conference on our service levels. Your comments are valuable, and we will work on these areas to enhance our guest experience. We hope to have the opportunity to welcome you back in the future for an improved stay. Warm regards, Nathaniel Guest Service Agent

Good stay, shame about the “kids” working on the front desk

Customer review rating 3.5/5

Kathryn Families - Confirmed reviews ALL

Good stay but if any problems arise the front desk can’t deal with it. The Duty Manager also needs to learn some respect.

Dear Kathryn H., Thank you very much for taking the time to share your feedback with us. We greatly appreciate your constructive comments as they provide valuable insights into areas where we can improve and enhance the overall experience for our guests. We apologize for any inconveniences you may have encountered during your stay. Rest assured that your feedback has been shared with our team, and we will take proactive measures to address the issues you've raised. At Novotel Sunshine Coast Resort, we are committed to delivering exceptional service and ensuring that every guest has a comfortable and enjoyable stay. Your feedback helps us to continuously improve, and we are grateful for the opportunity to do so. We hope that you will consider staying with us again in the future so that we can demonstrate the improvements we've made based on your valuable feedback. Thank you once again for choosing to stay with us, and we look forward to the opportunity to welcome you back. Sincerely, Piti Guest Service Agent

Great service and Great Room

Customer review rating 5.0/5

Angela L. Friends - Confirmed reviews ALL

The check in and check out staff were amazing. Room was clean and perfect for our one night stay

Dear Angela L., We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piti Guest Service Agent

Great location

Customer review rating 5.0/5

Bianca Business - Confirmed reviews ALL

Well appointed rooms

Dear Bianca S., We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piti Guest Service Agent

Extremely great value for money

Customer review rating 4.0/5

Chris T. Couples - Confirmed reviews ALL

Stayed Saturday night. Unit was excellent. Loved the spar bath. It was clean and well maintained. The restaurant was great. Excellent food menu.

Dear Chris, Thank you for your kind words! We're delighted to hear that you found great value in your stay and enjoyed the spa bath and restaurant. Your positive feedback on the cleanliness and maintenance of the unit is much appreciated. We look forward to welcoming you back for another excellent experience. Warm regards, Nathaniel Guest Service Agent

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