Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 3.9/5 4,140 reviews

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Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

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Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,140 reviews

TripAdvisor Rating  3.3/5  412 reviews

Customer review rating 4.5/5

Pin F. Families - Confirmed reviews ALL

Love the services ,food and water activities.

Dear Pin, Thank you for your delightful feedback. We are thrilled to hear that you enjoyed your stay. It is our pleasure to provide memorable experiences for our guests. We look forward to welcoming you back soon. Best regards, Novotel Sunshine Coast Resort

Customer review rating 5.0/5

Mitchell O. Families - Confirmed reviews ALL

Bailey Sullivan rescued us at very short notice when other accomodation proved unsuitable.

Dear Mitchell O., Thank you for your kind words about our team and your experience at our resort. We are pleased to hear that our team was able to assist you during your stay. We appreciate your feedback and hope to welcome you back soon. Best regards, Novotel Sunshine Coast Resort

Customer review rating 4.0/5

Meho K. Couples - Confirmed reviews ALL

Enjoyed our stay. Friendly staff. Our room was a bit tied. Could do with some maintenance. Fire alarms went off in the middle of the night. For almost an hour. Staff no where to be found. Parents carrying their little children. Some information would/should have been provided

Dear Meho, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed your time with us and found our staff friendly. However, we sincerely apologize for the inconvenience caused by the maintenance issues in your room and the fire alarm situation. Your concerns regarding communication during that incident are noted, and we appreciate you bringing this to our attention. Best regards, Novotel Sunshine Coast Resort

Customer review rating 5.0/5

Gary P. Solo - Confirmed reviews ALL

The property is delightful & close to a lovely beach. Rooms very comfortable & pleasant.I would eat out for breakfast as its pretty average buffet style though ! Frustratingly it was cheaper to book through a third party - this really annoys me about Accor 🤬

Dear Gary, Thank you for the great review of our hotel! We very much appreciate your comments regarding your stay at the Novotel Sunshine Coast Resort. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will be informative for the team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we trust your next visit will be a pleasant one as we would hope. Sincerely, Kirsty Guest Service Agent

Customer review rating 2.0/5

Peter D. L. H. Business - Confirmed reviews ALL

The location is great. There are a few really key items missing to make this a venue I would seek out. The food in particular at the price was really poor. I had a steak one night that was a horrible piece of meat and cooked really poorly. It also took over an hour to come out. There are minimal seats around the pool which means there is limited ability to utilise the space and there actually isnt that much to do at the resort. If you want people to stay on site and spend their money with you things like food, activities etc are fundamental.

Dear Peter, Thank you for sharing your feedback regarding your recent stay at Novotel Sunshine Coast Resort. We are pleased to hear that you appreciated our location; however, we regret to learn that other aspects of your experience did not meet your expectations. We take guest satisfaction seriously, and your comments regarding the quality of the food and the service time have been duly noted. Our culinary team aims to provide delightful dining experiences, and we are continuously working to enhance our offerings. Additionally, we acknowledge your observations about seating around the pool and the availability of activities. Your insights are invaluable as we strive to create a more enjoyable environment for our guests. Thank you again for your feedback. We hope to welcome you back in the future for an improved experience. Sincerely, Kayla Night Manager Novotel Sunshine Coast Resort

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Other web-users rate our hotel

  • 1,063 reviews 8.5/10 Location
  • 2,948 reviews 4.6/10 Room
  • 2,352 reviews 6.5/10 Service
  • 31 reviews 0.7/10 WiFi
  • 1,411 reviews 4.5/10 Food
  • 1,049 reviews 3.1/10 Cleanliness
  • 1,010 reviews 5.4/10 Vibe
  • 940 reviews 4.2/10 Comfort

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