Novotel Madrid Campo de las Naciones 4 stars

Customer review rating (ALL Rating) 4.5/5 977 reviews

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Novotel Madrid Campo de las Naciones - Image 1
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C/Amsterdam, n°3, Campo de las Naciones, 28042 MADRID, Spain

Description

Hotel extras

  • Strategic location next to IFEMA and a metro stop

  • Family stays, with two children up to 16 years old free of charge

  • Just 10 minutes by metro from Barajas airport

  • Outdoor terrace and outdoor swimming pool, open June to September

  • Nine meeting rooms for up to 380 people

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Hotel location

Novotel Madrid Campo de las Naciones

C/Amsterdam, n°3, Campo de las Naciones
28042 MADRID
Spain

GPS:40.462482, -3.61447

Telephone
Fax +34 917 21 18 18

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar and Restaurant Madrid

Unwind in our restaurant with a terrace, a cozy space offering succulent Mediterranean cuisine and live cooking. The modern design fits casual dining and special occasions.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  977 reviews

Customer review rating 2.0/5

Daniel M. H. Business - Confirmed reviews ALL

I understand that the hotel is undergoing renovations and that I have to cross from one hotel to another outdoors to go to breakfast, but what I don't understand and can't accept is that the hotel television doesn't work and, after calling reception several times, they didn't even bother to fix the problem.

Muchas gracias por haberse tomado el tiempo de compartir su experiencia con nosotros. Hemos revisado lo ocurrido y tenemos constancia de que durante su estancia se puso en contacto con recepción para informar de un problema con la señal de la televisión mientras estaba viendo el partido. Desde recepción se notificó inmediatamente la incidencia al departamento de mantenimiento. Posteriormente se nos informó de que la situación había sido revisada y, por ese motivo, entendimos que el problema había quedado resuelto. Lamentablemente, parece que no fue así y debimos habernos asegurado de realizar un mejor seguimiento de la incidencia. Sentimos muchísimo que esta situación afectara a su estancia. No es en absoluto la forma en la que nos gusta trabajar ni el nivel de servicio que queremos ofrecer a nuestros huéspedes. Le pedimos sinceramente disculpas por las molestias ocasionadas y revisaremos este caso con los equipos implicados para evitar que una situación similar vuelva a repetirse. Agradecemos sinceramente sus comentarios y esperamos poder tener la oportunidad de darle la bienvenida nuevamente en el futuro y ofrecerle una experiencia mucho más satisfactoria. Reciba un cordial saludo. Equipo Novotel

Customer review rating 4.0/5

Christopher P. Business - Confirmed reviews ALL

I was totally confused. I booked the Pullman Hotel Madrid Airport & Feria. When I arrived at the airport I contacted Uber. I could not find the Pullman Hotel so I typed the address. The Uber driver had no I idea about the Pullman Hotel. We drove around Avd. Capital de Espana 10. There was no Pullman Hotel. Finally I called the hotel from the Uber car and I was told to look for a blue sign with white writing for Novotel Deluxe. We were right in front. No one notified me that the Pullman was closed permanently and Novotel Deluxe was under construction and there was a temporary entrance. The reception area was horrible. Luckily all the rooms were renovated, actually brand new, and they were very nice and modern. No complaints at all. Every morning we had to exit the hotel and have breakfast at the Novotel Plaza Hotel next door.

Dear Guest, Thank you very much for taking the time to share your experience and for your overall rating. We are truly sorry that your arrival was not as smooth as it should have been. This is never the first impression we wish to create, and we completely understand how confusing it may have felt. Before arrival, we do send detailed information regarding the transition and access to the hotel. Unfortunately, these emails sometimes land in spam folders... We are very happy to read that you enjoyed our newly renovated rooms. We are genuinely proud of this new chapter and of the modern comfort we can now offer our guests. It is also a pleasure to know that Anna made a positive difference during your stay. We will be sure to share your kind words with her. The former Pullman has now transitioned into a new era as the first Novotel in the world featuring two towers. As with any major transformation, a few elements are still being finalized, and we truly appreciate your understanding during this exciting phase. We would be delighted to welcome you again and offer you an even smoother experience next time! Thank you again for your valuable feedback. Kind regards, Novotel Team

Customer review rating 2.5/5

Jan H. Business - Confirmed reviews ALL

I was surprised that the hotel was in the middle of a huge renovation with workmen, dust, noise and vehicles all over the place. With a rate of € 398/night this should have been mentioned in advance or offer guest a voucher for their next stay.

Customer review rating 2.0/5

James R. Business - Confirmed reviews ALL

Very annoyed that you overcharged my partner for breakfast and after half a dozen emails and some phone calls I still havent gotten a response.

Customer review rating 3.5/5

Tangi G. C. Business - Confirmed reviews ALL

On the side lf service, there is nothing but positive, whether reception, breakfast or bar staff, everyone was very friendly. The one down side is the age of the hotel which shows in the state of the rooms and furniture. Unfortunately due to this aspect the value gor money is imbalanced, again for this factor only which I know well isnt something that can be influenced by staff but should be noted as feedback to the Management, Ownership and Brand.

Thank you very much for sharing your experience and for highlighting the friendly and professional service provided by our reception, breakfast, and bar teams. We are truly pleased to know that the service was one of the most positive aspects of your stay, as we strive every day to offer warm and high-quality hospitality. We also sincerely appreciate your comments regarding the condition of the rooms and furniture. We fully understand your perception and we are grateful that you have shared this with us. Feedback like yours is essential for our continuous improvement. We hope to have the opportunity to welcome you again and provide an even more satisfying experience on your next visit.

Other web-users rate our hotel

  • 988 reviews 8.9/10 Location
  • 1,100 reviews 7/10 Room
  • 1,381 reviews 9/10 Service
  • 12 reviews 7.1/10 WiFi
  • 622 reviews 8.6/10 Breakfast
  • 481 reviews 8.4/10 Cleanliness
  • 309 reviews 4.1/10 Value
  • 148 reviews 7.2/10 Pool

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