Pullman Madrid Airport & Feria 4 stars

Customer review rating (ALL Rating) 4.3/5 1,020 reviews

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Pullman Madrid Airport & Feria - Image 1
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Avd. Capital de España,10, Campo de las Naciones, 28042 MADRID, Spain

Description

Hotel extras

  • 3 minutes' walk from IFEMA and Palacio de Congresos.

  • Swimming pool open from June 12 to September 15

  • Airport 10 minutes by metro (Direct line)

  • Family rooms

  • Parking and "Feria de Madrid" metro 2 min. away

Our accommodation(s)

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Hotel location

Pullman Madrid Airport & Feria

Avd. Capital de España,10, Campo de las Naciones
28042 MADRID
Spain

GPS:40.462696, -3.615725

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EL PATIO

Art, innovation and creativity come together in a space where guests can sample traditional cuisine brought up to date with the best ingredients in their prime, in the form of balanced, healthy, sustainable and freshly prepared dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,020 reviews

TripAdvisor Rating  4.0/5  1,138 reviews

It could be so much better

TripAdvisor rating 2.0/5

Louisa R TripAdvisor review

We booked this hotel due to its location to the Stadium for a concert we were attending. It looks really grand as you walk into the lobby, staff are incredibly welcoming and helpful, Parking was 20 Euros per day, however we were told about a discount which made it 20 euros for our stay of 4 nights. Parking is downstairs and secure. There were many signs around apologising for work being done. Our room was level 5 it felt quite gloomy and very old fashioned. Our room was nice enough, there was a nice size bathroom, although the shower was problematic and we had to guess if our head or body would be sprayed with freezing cold water. There was constant banging, drilling and work noises until 6:30 each day, even on weekends. I certainly wouldn't have booked this hotel had we known. We had issues with our key card, they tried to blame our phone, or security in the concert, (we hadn't taken it out the car) each time we went to the room the card wouldn't work. We had to have around 10 cards reproduced during our stay. The staff we charming, it was nice hotel, but it could be much better.

Amazing stay! Well located!

Customer review rating 5.0/5

Ivan P. A. Families - Confirmed reviews ALL

The breakfast is delicious and the hotel is located very near to the metro station! All the staff is very kind!

Dear Ivan, We very much appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Team

Not the quality for a 4 stars hotel

Customer review rating 2.0/5

Ilaria D. T. Business - Confirmed reviews ALL

I was assigned with an old room at the 3rd floor, with no coffee machine, no slippers, no body lotion and noisy AC that I could turn on during night. The sheets had a bad smell and the blankett a stain on it. I found black hair on the floor of the bathroom

Dear customer, Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Pullman

Excellent hotel in good location

Customer review rating 4.0/5

Andrew E. Business - Confirmed reviews ALL

It was all fine, thanks. I especially thought your bar staff Freddie and Iris were outstanding - very helpful and friendly.

Dear Andrew Colin E., We very much appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Team

Location isn’t bad

Customer review rating 2.0/5

Simon Couples - Confirmed reviews ALL

Service was friendly and the receptionist certainly wanted to be helpful but when ordering a taxi for 4.15am she wrote 4.25. When I attempted to clarify, she said it was definitely 4.15 but the following morning we were told it was booked for 4.25, which was worrying (in the event the taxi arrived early anyway but this was an unnecessary worry). As many people have said in previous reviews, the policy on air conditioning is utterly preposterous. Ours was stuck at the absurdly high level of 24.5C. What’s the point of having controls in every room if the temperature is set by quasi-Soviet diktat? To excuse this as Government sustainability policy as opposed to simple cost cutting is, frankly, disingenuous, especially given it is not a policy adopted by other hotels in Madrid. The hotel looks tired in many respects and I was surprised that the only soap available in the bathroom was in the shower; there was none at the wash basin: a uniquely inconvenient arrangement in my experience of many hotels.Given how early we were having to leave for our flight, we were very grateful for the packed breakfast, which arrived in good time and was perfectly adequate. It was also pleasant as an Accor gold member to enjoy our free drink in the bar. With more thought and investment, this could be an excellent hotel, worthy of the Pullman name.

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipo Pullman

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Other web-users rate our hotel

  • 545 reviews 9.2/10 Location
  • 862 reviews 6.5/10 Room
  • 894 reviews 9.1/10 Service
  • 11 reviews 4.3/10 WiFi
  • 501 reviews 7.7/10 Comfort
  • 281 reviews 7.3/10 Cleanliness
  • 277 reviews 7.4/10 Breakfast
  • 264 reviews 4.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.