Pullman Madrid Airport & Feria Hotel 4 stars

The reception staff are exceptionally friendly and helpful. Bed is lovely and comfortable. Complimentary water is great. I always enjoy my stay.

A great hotel that is a great location.

The Hotel is a classic, but you see its getting old. The bathroom sink is too big, not practical at all, the metal thing that holds the toilet paper was falling of the wall and the paper kept falling. No coffee maschine in the rooms. The little details for 200euros a night should be perfect. Was a little disappointed.Bed was very comfortable.

good experience room clean and comfortable staff polite

short but nice stay

The room 527 was very disappointing. Definitely needs updating! The floor is ugly, very used, the walls needs paint and even the bed linen was with marks. Should not be rented for the price we paid.

Big room, clean, shower with multiple water jets. Breakfast not of the expected standard for such category of hotel. Limited choice. Comparable to an Ibis breakfast. The one from the Novotel Madrid Center is far better.

friendly environment

Friendly staff with great customer service.

Bed metress not good enough . They must be replaced with the new ones . Room was not cleaned even it was mentioned to clean room outside door . Reception is very fast and good . Specially when you check in online . Breakfast was excellent

Al is fine as in Pullman should be, and it is but... we found that fornitures are in not “Pullman brand standards”, blankets with few holes... hair dryer not working.... just few details, but enough to improve. My room was 533

We have stayed here multiple times while travelling through Madrid and making a quick stop. What really sets the Pullman apart from other options is its location and service. Yes there is an airport shuttle that you might have to wait up to 40 minutes for, which we have several times, but there is an easy alternative. If you will be travelling on the metro you may as well buy a day pass in the airport and go on the metro to a stop a block away from the hotel. No waiting, metro runs every few minutes and if weather is good you have a quick safe walk to the hotel. The metro can also be used in the morning if the shuttle is full or late. Up to you. As far as the room. It is fairly standard, but has enough room to spread out, also a very comfortable bed that is far superior to what is offered at the adjoining Novotel. Room was also very quiet even though it faces out toward the feria. If noise is a concern there are rooms that face inwards to the pool area, so its up to you. We also very much appreciate the great service at check in that you get from the men and women at the front desk. Even when we arrive earlier than check in time they find a way to get us a room so we can get our baggage in a room, or take a nap, and get into the city as quick as we can. Always appreciated. I will always pick the Pullman above other airport options when flying through Madrid.

Very nice Hotel. Reception staff very friendly and helpful. The room was lovely. Very clean. The bed was very comfortable, above average for a hotel bed. The bar area was very nice where we had a nice snack and drink, again the staff were very good

I believe it is by far the best option in the Madrid Airport area. All the other hotels are locked in the middle of industrial nowhere -- whilst Pullman/ Novotel is just across the road from the Juan Carlos park - which is vast and great for walks. The hotel itself is well balanced -- room size, bed comforts etc.are really good. The breakfast is excellent and the staff is very helpful. As a summer destination in Madrid it is the smartest option -- bearing in mind the affordable pricing and easy reach of the city.

This is a 2/3-star hotel claiming to be a 4-star. Positives: reliable AP shuttle, shiny spacious reception area, good wifi, good breakfast and its staff, good AC. Negatives: outdated rooms: My room had a broken lock and no chain, old TV with bad pic and sound, one bed cover type that leaves you no options. The pool area and its staff a big joke: no parasols (what you see in pics is not what you get), bad cs in the pool cafeteria, pools shared with the adjacent Novotel no respect for announced working hours. Reception staff do not recognize loyal clients. I got this on a good deal so no regret here but a warning if you are planning to pay top € for it thinking that you are paying for a 4-star.