Pullman Madrid Airport & Feria

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Pullman Madrid Airport & Feria 4 stars

Customer review rating (ALL Rating) 4.4/5 370 reviews

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Description

Hotel extras

  • Free Medical Teleassistance, hygiene and safety protocols.

  • Next to IFEMA and Palacio de Congresos. "Fería de Madrid" Metro Station

  • Swimming pool open in summer season

  • Family rooms

  • Parking

Hotel location

Pullman Madrid Airport & Feria

Avd. Capital de España,10, Campo de las Naciones
28042 MADRID
Spain

Telephone +34 917 21 00 70

Contact email

  • CAMPO DE LAS NACIONES:  122-112-104 CAMPO NACIONES

  • CAMPO DE LAS NACIONES:  8 CAMPO NACIONES

  • By plane

    MADRID BARAJAS At 4km / 2 miles

  • By plane

    TORREJON AFB At 10km / 6 miles

  • By train

    ATOCHA At 8km / 4 miles

  • By train

    CAMPO DE LAS NACIONES At 0km / 0 miles

  • By train

    CHAMARTIN At 5km / 3 miles

GPS:40.462696, -3.615725

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

EL PATIO

Art, innovation and creativity come together in a space where guests can sample traditional cuisine brought up to date with the best ingredients in their prime, in the form of balanced, healthy, sustainable and freshly prepared dishes.

Our accommodation(s)

Our spacious, varied types of rooms are suited to any need. All of them have free Wifi, minibar, safe, hairdryer and comfortable beds to rest after a day in Madrid.

Our guest reviews

Our guest reviews for
Pullman Madrid Airport & Feria

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  370 reviews

TripAdvisor Rating  4.0/5  1,085 reviews

well located and good stay

Customer review rating 5.0/5

Dewi M. D. Friends - Confirmed reviews ALL

the hotel very nice, and the staff very help full especially Marta and Luis. They help me for the problem that I had.

Great Place

Customer review rating 5.0/5

Lorenzo A. Couples - Confirmed reviews ALL

Excellent facilities

Estimado A. , Le agradecemos enormemente sus comentarios en relación a su estancia en Pullman Madrid Airport & Feria. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Chema Delgado Room Division Manager

Really close to IFEMA

Customer review rating 4.0/5

David Business - Confirmed reviews ALL

Perfect hotel if you are visiting IFEMA.

Dear David, We very much appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chema Delgado Room Division Manager

I was let down by the service!

Customer review rating 3.0/5

Mark Business - Confirmed reviews ALL

I was arriving late at the hotel, so I called ahead to ask if food would be available? I was informed that the restaurant would be closed when I arrived so I pre-ordered a cold plate of food for me and my colleague. During check-in I was advised that the food was waiting for us in our rooms, however it was not there. After three calls to reception the food eventually arrived. My colleague was awoken as they had fallen asleep. We had a very early check out so had booked packed breakfast also. This was really not good either, some mini croissants which tasted stale, possibly from the previous day and a small sandwich., an apple and a bottle of water. The hotel was very nice but I was surprised about this experience.

Dear Mark Richard , Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chema Delgado Room Division Manager

Very good service - good stay

Customer review rating 4.0/5

J Business - Confirmed reviews ALL

Well located, very good service. Huge room. Breakfast was average. Design of the hotel is old-fashioned.

Dear Julien , Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chema Delgado Room Division Manager

The hotel is very old and needs to be renovated.

Customer review rating 1.5/5

Szu H. T. Business - Confirmed reviews ALL

The hotel is very old, curtain is torn, the bed is sunken in and not really flat. I had backache after sleeping. The experience is not good.

Dear Szu Hui T., Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chema Delgado Room Division Manager

Good Stay, convenient to my office

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Overall it was a good stay but a few areas that could be improved include: breakfast is expensive for what is offered, the lobby bar ran out of one of our products (Larios 12 Gin) and the room temperature was much to hot.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Chema Delgado Room Division Manager

Reasonable stay

Customer review rating 3.5/5

Marcus L. Families - Confirmed reviews ALL

Arriving with spouse on crutches, was happy to be able to check in early so she could rest after a long flight. The room was fine, aircon quite noisy and no kettle in room. Breakfast was okay, but coffee was Nespresso and not very tasty. Only two cereals to choose from. Restaurant at Novotel next door very good, and wheelchair accessible from the Pullman without getting wet in the rain.

Dear Marcus , Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chema Delgado Room Division Manager

Estancia agradable.

Customer review rating 4.0/5

Alejandro Business - Confirmed reviews ALL

Todo correcto.

Estimado Alejandro, Le agradecemos enormemente sus comentarios en relación a su estancia en Pullman Madrid Airport & Feria. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Chema Delgado Room Division Manager

Really nice hotel

Customer review rating 5.0/5

Tea Families - Confirmed reviews ALL

It was really nice to enter the big hotel room with a king size bed after a flight with two small kids. Staff was great and helped me out with what I needed. Thank you!

Dear Tea, We very much appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chema Delgado Room Division Manager

Well located and good value for money

Customer review rating 4.0/5

Jerome Families - Confirmed reviews ALL

Well located, 7 minutes from Barajas Airport. The room is pretty big , clean and modern. Only negative thing is TV, really bad connection and TV from probably 2000..

Dear Jerome Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chema Delgado Room Division Manager

Tired but okay

Customer review rating 3.0/5

Toon Business - Confirmed reviews ALL

Shower, phone and window safety restriction broken in first room, room change requested, second room was better but still an old room, scratches and stains on floor and wall/door. Staff friendly, breakfast acceptable

Dear Toon , Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chema Delgado Room Division Manager

Temperature in room

Customer review rating 1.0/5

Jere W. Couples - Confirmed reviews ALL

The thermostat in room 506 was not working. It was 23.5 when we arrived. I tried turning the temp down and nothing happened. I turned the system off and we left for 4 hours. When we returned it was still 23.5. A technician came to the room and all we could do was keep it turned off. We had to sleep with the window open and even then by the morning the temp had only gone down to 21.5. We were trying to set it to 19.

Dear Jere, Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chema Delgado Room Division Manager

Location, staff and shower all fantastic.

Customer review rating 3.5/5

Bert Business - Confirmed reviews ALL

All of the staff at Pullman Feria were fantastic, true 5* service from everyone. The location is perfect for an event at the IFEMA, it is about a five minute walk. The shower and bed were both brilliant, can't be faulted - a perfect sleep and a great wake up in the morning. Negatives - the rooms are very old...the TV is pretty unresponsive to the remote and channels are fuzzy, the window handle was broken, there are no ironing boards in the room, but reception will give you an iron and the worlds smallest ironing tabletop board (too small for a shirt and without legs), there are no power sockets near the bed unless you move furniture and unplug a lamp, there are no kettles/mugs in the room (for a 4* hotel that is not a good look), and the WiFi was incapable of sending/receiving a 1MB email...lastly one thing which I'm not sure if its cultural or not...all the hot food at breakfast was ice cold. Location and staff: 5/5 Rooms: 2/5

Dear Hubert, Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chema Delgado Room Division Manager

Experience

TripAdvisor rating 3.0/5

uneebValencia_Spain Business - TripAdvisor review

Bed metress not good enough . They must be replaced with the new ones . Room was not cleaned even it was mentioned to clean room outside door . Reception is very fast and good . Specially when you check in online . Breakfast was excellent

As always, but should keep the level...

TripAdvisor rating 4.0/5

jaimemarfil2015 Couples - TripAdvisor review

Al is fine as in Pullman should be, and it is but... we found that fornitures are in not “Pullman brand standards”, blankets with few holes... hair dryer not working.... just few details, but enough to improve. My room was 533

All about location

TripAdvisor rating 4.0/5

Azgators Couples - TripAdvisor review

We have stayed here multiple times while travelling through Madrid and making a quick stop. What really sets the Pullman apart from other options is its location and service. Yes there is an airport shuttle that you might have to wait up to 40 minutes for, which we have several times, but there is an easy alternative. If you will be travelling on the metro you may as well buy a day pass in the airport and go on the metro to a stop a block away from the hotel. No waiting, metro runs every few minutes and if weather is good you have a quick safe walk to the hotel. The metro can also be used in the morning if the shuttle is full or late. Up to you. As far as the room. It is fairly standard, but has enough room to spread out, also a very comfortable bed that is far superior to what is offered at the adjoining Novotel. Room was also very quiet even though it faces out toward the feria. If noise is a concern there are rooms that face inwards to the pool area, so its up to you. We also very much appreciate the great service at check in that you get from the men and women at the front desk. Even when we arrive earlier than check in time they find a way to get us a room so we can get our baggage in a room, or take a nap, and get into the city as quick as we can. Always appreciated. I will always pick the Pullman above other airport options when flying through Madrid.

Dear Azgators: We very much appreciate your comments regarding your stay at the "Pullman Madrid Airport & Feria" Hotel. It is always a pleasure to receive your feedback concerning our location. I will share your comments about our great service with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours. Pedro Luis Arroyo Guest Expertise & Sustainable Development Manager

A nice Hotel

TripAdvisor rating 4.0/5

hopetravels59 Couples - TripAdvisor review

Very nice Hotel. Reception staff very friendly and helpful. The room was lovely. Very clean. The bed was very comfortable, above average for a hotel bed. The bar area was very nice where we had a nice snack and drink, again the staff were very good

It is a pleasure to receive positive feedback. Thank you hopetravels59! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Laura Peláez Front Office Manager

By far the best hotel in Madrid Airport area

TripAdvisor rating 5.0/5

leonidb645 Families - TripAdvisor review

I believe it is by far the best option in the Madrid Airport area. All the other hotels are locked in the middle of industrial nowhere -- whilst Pullman/ Novotel is just across the road from the Juan Carlos park - which is vast and great for walks. The hotel itself is well balanced -- room size, bed comforts etc.are really good. The breakfast is excellent and the staff is very helpful. As a summer destination in Madrid it is the smartest option -- bearing in mind the affordable pricing and easy reach of the city.

Dear Leonidb645, Thank you very much for your review. We are very happy to receive this kind of comments. We are looking forward to have you back in Pullman Madrid. Best regards, Miguel Cubillo Front Desk Manager Assistant.

Disappointed

TripAdvisor rating 3.0/5

2015LuvTravel Families - TripAdvisor review

This is a 2/3-star hotel claiming to be a 4-star. Positives: reliable AP shuttle, shiny spacious reception area, good wifi, good breakfast and its staff, good AC. Negatives: outdated rooms: My room had a broken lock and no chain, old TV with bad pic and sound, one bed cover type that leaves you no options. The pool area and its staff a big joke: no parasols (what you see in pics is not what you get), bad cs in the pool cafeteria, pools shared with the adjacent Novotel no respect for announced working hours. Reception staff do not recognize loyal clients. I got this on a good deal so no regret here but a warning if you are planning to pay top € for it thinking that you are paying for a 4-star.

Dear guest, Thank you for taking the time to share your feedback. We are sorry that your experience did not meet your expectations, please accept our sincerest apologies. Our main objective is our guest´s satisfaction and we read your comments that help us to improve our services. We hope to have the opportunity to better serve you in future. Best regards, Laura Peláez Front Office Manager

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