Pullman Madrid Airport & Feria Hotel 4 stars

We are used to airport hotels with a shuttle so the taxi was a small unanticipated expense. I don't remember if that was the case on previous visits. The hotel restaurant was was closed. Food was still served at the bar, and it was good, but the experience was not quite as good as at the restaurant in the past. The rooms had a little more wear and tear since our last visit, the room's sink, for instance, had someone drop one or two things in it so it had spiderweb cracks, and I believe the wall paper had started to pull away from the wall at one spot.

great hospitality. made us feel special and welcomed.

From check in to room service and housekeeping this was a pleasant exsperience.The hotel has a motivated professional staff as a result of good management.

Hi ! I checked in on the 11/8/21 and checked out on the 13/8/21. As I needed a PCR test for my flight , I called front desk and Eva who was on duty that day was very kind to have organised everything for me . So I just wanted to say Thank you for the great service ! Really appreciated her help ! Warmest Regards, Christina B.

Had a great overnight stay while changing plane at Madrid airport. Staff was pretty nice and helpful, bed super comfy and enjoyed the nesspresso coffee available in room. By the way the food at the restaurant is very good and service quick. I often stay at the Novotel right next door, and gotta say I have a little preference for the Novotel (even though the Pullman is great as well).

Short

Felt welcomed

Hotel is quite Noisy and a bit old fashioned

Excellent location but deco is a bit old. Exceptional service at the bar/restaurant.

Perfecto

Bed metress not good enough . They must be replaced with the new ones . Room was not cleaned even it was mentioned to clean room outside door . Reception is very fast and good . Specially when you check in online . Breakfast was excellent

Al is fine as in Pullman should be, and it is but... we found that fornitures are in not “Pullman brand standards”, blankets with few holes... hair dryer not working.... just few details, but enough to improve. My room was 533

We have stayed here multiple times while travelling through Madrid and making a quick stop. What really sets the Pullman apart from other options is its location and service. Yes there is an airport shuttle that you might have to wait up to 40 minutes for, which we have several times, but there is an easy alternative. If you will be travelling on the metro you may as well buy a day pass in the airport and go on the metro to a stop a block away from the hotel. No waiting, metro runs every few minutes and if weather is good you have a quick safe walk to the hotel. The metro can also be used in the morning if the shuttle is full or late. Up to you. As far as the room. It is fairly standard, but has enough room to spread out, also a very comfortable bed that is far superior to what is offered at the adjoining Novotel. Room was also very quiet even though it faces out toward the feria. If noise is a concern there are rooms that face inwards to the pool area, so its up to you. We also very much appreciate the great service at check in that you get from the men and women at the front desk. Even when we arrive earlier than check in time they find a way to get us a room so we can get our baggage in a room, or take a nap, and get into the city as quick as we can. Always appreciated. I will always pick the Pullman above other airport options when flying through Madrid.

Very nice Hotel. Reception staff very friendly and helpful. The room was lovely. Very clean. The bed was very comfortable, above average for a hotel bed. The bar area was very nice where we had a nice snack and drink, again the staff were very good

I believe it is by far the best option in the Madrid Airport area. All the other hotels are locked in the middle of industrial nowhere -- whilst Pullman/ Novotel is just across the road from the Juan Carlos park - which is vast and great for walks. The hotel itself is well balanced -- room size, bed comforts etc.are really good. The breakfast is excellent and the staff is very helpful. As a summer destination in Madrid it is the smartest option -- bearing in mind the affordable pricing and easy reach of the city.