Pullman Madrid Airport & Feria

Pullman Madrid Airport & Feria 4 stars

Customer review rating (ALL Rating) 4.4/5 717 reviews

See on a map

Hotel extras

  • Free Medical Teleassistance, hygiene and safety protocols.

  • Next to IFEMA and Palacio de Congresos

  • Airport 10 minutes by metro (Direct line)

  • Family rooms

  • Parking and "Feria de Madrid" metro 2 min. away

Hotel location

Pullman Madrid Airport & Feria

Avd. Capital de España,10, Campo de las Naciones
28042 MADRID
Spain

GPS:40.462696, -3.615725

Telephone +34 917 21 00 70

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

EL PATIO

Art, innovation and creativity come together in a space where guests can sample traditional cuisine brought up to date with the best ingredients in their prime, in the form of balanced, healthy, sustainable and freshly prepared dishes.

Our accommodation(s)

Our spacious, varied types of rooms are suited to any need. All of them have free Wifi, minibar, safe, hairdryer and comfortable beds to rest after a day in Madrid.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  717 reviews

TripAdvisor Rating  4.0/5  1,095 reviews

Estancia agradable

Customer review rating 4.5/5

Fco J. Business - Confirmed reviews ALL

muy satisfactoria

Estimado Sr. M., Le agradecemos enormemente sus comentarios en relación a su estancia en Pullman Madrid Airport & Feria. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Iván Añón General Manager

Well located for this trip (IFEMA).

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Overall old fashioned hotel. The restaurant which is so-called renovated looks more like a factory cantine than to a restaurant. I used to stay in the Sofitel Madrid Airport every month, but no more. The hotel is not at all up to date anymore.

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service for every customer; therefore your feedback is very important to us. As per the outdated situation of the hotel, be informed that next year we are going to face a huge renovation in order to remodel the full hotel. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iván Añón General Manager

Well located and foot stay.

Customer review rating 5.0/5

Simon D. Business - Confirmed reviews ALL

Amazing place to rest, well located to assist to ferias close to the hotel, also close to the Metro Station. Amazing breakfast

Dear SIMON D. RENGIFO, We very much appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iván Añón General Manager

Broken Down Old Hotel Badly in need of Modernization and Repair

Customer review rating 0.5/5

Robert W. Solo - Confirmed reviews ALL

The room I stayed in had many marks and scratches on the wood work/closet doors, the door frame was separated from the wall and held in place by an exposed nail. There was no available electrical outlet by the bed (unless I pulled out the end table and unplugged the lamp.) There were no USB ports for charging electrical devices. There was not coffee maker or kettle to make a morning cup of coffee. I prepaid my room and never the less the front desk twice (at check in and check out) told me I needed to pay for the room. I registered online for "touchless check in/out" and gave a credit card against which a hold was placed of EUR 50.00. Never the less, the front desk told me they could not access that card information I pre-registered with, asked me for a credit card at check out and charged it putting a second hold on my credit card account. All in all this hotel's operations were very disappointing and not what I expected from a chain that wants you to believe they are a top of the line organization.

Dear ROBERT C., Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iván Añón General Manager

Strictly poorer value than the adjacent Novotel.

Customer review rating 2.0/5

Douglas K. Business - Confirmed reviews ALL

I stayed at both the adjacent Novotel and the Pullman, and for the much higher rates, the Pullman was quite disappointing. There's really no excuse for charging more or slightly higher-finish (but less attractive, actually) rooms, while also losing such amenities as coffee/tea, water boiler, etc. Additionally, the WiFi was consistently significantly poorer compared to the Novotel, and it was ridiculous for the more "premium" Pullman branded property to have the same very disappointing room service menu. Service and staff were good; no complaints there, and probably better than the Novotel.

Dear Douglas Norman K., Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iván Añón General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 299 reviews 9.2/10 Location
  • 509 reviews 6.9/10 Room
  • 575 reviews 9.1/10 Service
  • 9 reviews 5/10 WiFi
  • 306 reviews 7.7/10 Comfort
  • 189 reviews 6.1/10 Breakfast
  • 162 reviews 7.7/10 Cleanliness
  • 150 reviews 5/10 Vibe

Powered by Trustyou

All our hotels in MADRID
Internal rules of procedure