Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,415 reviews

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Hotel Mercure Wien City - Image 1
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Hollandstrasse 3, 1020 VIENNA, Austria

Description

Hotel extras

  • Newly renovated 4-star hotel inspired by the Vienna Workshop

  • Just a 5-minute walk from the city center in the vibrant 2nd district

  • Inviting rooms with stylish design and high-quality modern amenities

  • Welcoming 24-hour self-service lounge bar with Viennese wines

  • Abundant breakfast buffet with many regional products

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINE BAR

Our 24-hour self-service bar exudes the style and charm of turn-of-the-century Vienna. After a day of exploring, relax with a selection of fine wines, local beers and delicious snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,415 reviews

Customer review rating 4.5/5

Pawel M. Couples - Confirmed reviews ALL

The very polite reception staff certainly deserves recognition. Another important point is the underground car park and a great location. Unfortunately, the rooms are small, but well...

Dear Pawel M., Thank you for your kind words regarding our polite reception staff and our convenient location with underground parking. We appreciate your feedback about the room size and will certainly take it into consideration as we continually strive to improve our guest experience. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 2.5/5

Dallas M. Solo - Confirmed reviews ALL

The service and room were good, but the bed was uncomfortable due to a plasticized bed liner being directly under the fitted sheet. It didn’t breathe. The duvet was very small and there wasn’t a top sheet. The duvet was folded at the end of the bed when I arrived. One thing I like about hotel rooms is the perfectly made bed, that does not exist here, and the bedding is quite poor.

Dear Dallas M., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found the service and room satisfactory; however, we regret that the bedding did not meet your expectations. Your comments about the bed liner and duvet size are important to us, and we will ensure that they are reviewed with our housekeeping team. We strive to provide a comfortable experience for all our guests, and your insights will assist us in enhancing our accommodations. Thank you once again for your valuable input. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 5.0/5

Linda B. Couples - Confirmed reviews ALL

Very satisified and good value of the money.

Dear Linda B., Thank you for your kind words regarding our location, staff, and cleanliness. We are delighted to hear that you found good value during your stay. Your satisfaction is our priority, and we appreciate your feedback. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 5.0/5

Julian K. Friends - Confirmed reviews ALL

Stayed with a friend for the ESC. The hotel is renovated and the rooms are lovely. Got upgraded and even the minibar was free for the stay. The staff was nice and helpful. Already booked the hotel again.

Sehr geehrter Herr K., vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt hatten und mit unseren renovierten Zimmern sowie dem Service unseres Teams zufrieden waren. Wir freuen uns, Sie bald wieder bei uns im Hotel Mercure Wien City begrüßen zu dürfen. Mit freundlichen Grüßen aus dem sonnigen Wien Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 3.5/5

David A. Couples - Confirmed reviews ALL

The room was a bit on the small side. The bed was very firm. Duvets appear to be synthetic. Coffee supplied in the room daily was only one normal coffee and one decaf. This for 2 people (!).

Dear David A., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location. We apologize for any inconvenience caused by the room size, bedding comfort, and coffee supply, and we will take your insights into consideration for future improvements.Our guest can take more coffee at any time from our 24/7 reception :-) Best regards from sunny Vienna Katharina Deyerizadeh Deputy General Manager Hotel Mercure Wien City

Other web-users rate our hotel

  • 888 reviews 9.6/10 Location
  • 896 reviews 6.5/10 Room
  • 874 reviews 9.2/10 Service
  • 20 reviews 7.1/10 WiFi
  • 480 reviews 5.1/10 Comfort
  • 426 reviews 7.9/10 Cleanliness
  • 368 reviews 7.8/10 Breakfast
  • 155 reviews 8.6/10 Vibe

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