Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.3/5 1,184 reviews

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Hotel Mercure Wien City - Image 1
Hotel Mercure Wien City - Image 2
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Hotel Mercure Wien City - Image 4
Hollandstrasse 3, 1020 VIENNA, Austria

Description

Hotel extras

  • Newly renovated 4-star hotel inspired by the Vienna Workshop

  • Just a 5-minute walk from the city center in the vibrant 2nd district

  • Inviting rooms with stylish design and high-quality modern amenities

  • Welcoming 24-hour self-service lounge bar with Viennese wines

  • Abundant breakfast buffet with many regional products

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Wine bar

Our 24-hour self-service bar exudes the style and charm of turn-of-the-century Vienna. After a day of exploring, relax with a selection of fine wines, local beers and delicious snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,184 reviews

TripAdvisor Rating  4.0/5  1,433 reviews

Great staff. Well located.

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Every one of the staff have been very helpful and friendly. Thanks to them all.

Dear Ladan, Thank you so much for your wonderful review and for taking the time to share your experience at the Hotel Mercure Wien City. We are thrilled to hear that you had such a positive stay with us. Your kind words about our team, especially Aleyna, who showed you the room and provided helpful information, mean a lot to us. It's great to know that everyone you interacted with made you feel welcome and well taken care of. We will definitely pass on your compliments to the entire team. We are also delighted that you found our location convenient and appreciated the cleanliness, Wi-Fi, and overall value during your stay. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If there's anything we can assist you with for your next visit, please don't hesitate to reach out to us directly. Warm regards, Magali Kempes Moll Guest Experience Manager

100% score on guest satisfaction

Customer review rating 5.0/5

Gawel Business - Confirmed reviews ALL

I've anjoyed my stay for a week in Mercure Wien City - great atmosphere, convenient location and comfortable rooms.

Dear Gawel, Thank you so much for your outstanding 100/100 rating and kind words! We’re thrilled to hear that you enjoyed your week-long stay at Mercure Wien City and found the atmosphere, location, and rooms to your liking. It’s wonderful to know that you were completely satisfied with our team, Wi-Fi, breakfast, value for money, cleanliness, and our sustainability initiatives. We’re also pleased that you felt well-recognized as an ALL member. Thank you for your high recommendation and for sharing your positive experience. We look forward to welcoming you back in the future! Warmest regards, Magali Kempes Moll Guest Experience Manager

Bad experience at check out

Customer review rating 2.0/5

Cyril Business - Confirmed reviews ALL

The hotel is quite good, well located. I am quite upset to have not received my invoice as requested during the check out and then by phone. I need to call several time to have it.

Dear Cyril, Thank you for sharing your feedback and for highlighting the positive aspects of your stay, including our location, check-in experience, accommodation, and Wi-Fi. We sincerely apologize for the inconvenience you experienced regarding the invoice. This is not the level of service we aim to provide, and we understand how frustrating it must have been to follow up multiple times. We are reviewing our procedures to ensure that such issues are handled more efficiently in the future. We also appreciate your suggestion regarding fresh fruits at breakfast and will consider this for improvement. Thank you for bringing these matters to our attention. We hope to have the opportunity to offer you a more seamless experience on your next visit. Sincerely, Magali Kempes Moll Guest Experience Manager

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

The air conditioning hardly worked. The fan we were subsequently given didn't help much. The fridge didn't work until they fixed it. And it was not possible to connect to Wifi by computer. Very poor. And the handle on the bathroom door was loose. And all this after renovation work... We feel cheated and will definitely not stay there again.

Dear Barry, Thank you for taking the time to provide your feedback about your recent stay at the Mercure Wien City. We are truly sorry to hear that your experience did not meet your expectations and we apologize for the inconveniences you encountered. We regret that the air conditioning, refrigerator, and Wi-Fi did not perform as expected. These issues are not reflective of the high standards we aim to maintain, and we will take immediate action to address and resolve these concerns. Your comments regarding the air conditioning, room condition, and Wi-Fi connectivity will be shared with our team to ensure improvements are made. We also regret that the handle on the bathroom door was loose, and we will ensure that maintenance issues like this are promptly addressed in the future. Please know that we take your feedback seriously and are committed to improving our services. We hope you will give us another chance to provide you with a better experience in the future. Thank you for your understanding and patience. Sincerely, Magali Kempes Moll Guest Experience Manager

Well located. Comfortable

Customer review rating 4.5/5

K. Families - Confirmed reviews ALL

Very quiet, smooth and pleasant. One of the receptionists was not very nice but the rest of them were great. Had a lovely time

Dear K., Thank you for taking the time to share your feedback about your recent stay at the Mercure Wien City. We’re delighted to hear that you found our location convenient and enjoyed a comfortable and pleasant experience. We appreciate your kind words about most of our reception team. However, we regret to hear that one of our receptionists did not meet your expectations. Please rest assured that we will address this concern to ensure a more consistent level of service for all our guests. We’re glad you had a lovely time overall and that our facilities, including the Wi-Fi and the check-in process, met your needs. Your high recommendation means a lot to us. Thank you for being a valued member of the ALL program, and we look forward to welcoming you back in the future. Warmest regards, Magali Kempes Moll Guest Experience Manager

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Other web-users rate our hotel

  • 746 reviews 9.5/10 Location
  • 934 reviews 6.5/10 Room
  • 768 reviews 8.6/10 Service
  • 56 reviews 3.8/10 WiFi
  • 452 reviews 5.6/10 Comfort
  • 451 reviews 7.7/10 Breakfast
  • 383 reviews 7.2/10 Cleanliness
  • 152 reviews 3.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.