Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,435 reviews

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Hotel Mercure Wien City - Image 1
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Hollandstrasse 3, 1020 VIENNA, Austria

Description

Hotel extras

  • Newly renovated 4-star hotel inspired by the Vienna Workshop

  • Just a 5-minute walk from the city center in the vibrant 2nd district

  • Inviting rooms with stylish design and high-quality modern amenities

  • Welcoming 24-hour self-service lounge bar with Viennese wines

  • Abundant breakfast buffet with many regional products

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Wine bar

Our 24-hour self-service bar exudes the style and charm of turn-of-the-century Vienna. After a day of exploring, relax with a selection of fine wines, local beers and delicious snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,435 reviews

TripAdvisor Rating  3.9/5  1,458 reviews

Customer review rating 4.5/5

Alison N. Couples - Confirmed reviews ALL

We found the hotel very comfortable and the staff were all helpful and polite. A great breakfast and a large quiet room. The hotel was in a good location.

Dear Alison N., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our accommodations comfortable, enjoyed our breakfast, and appreciated the helpfulness of our staff. Your positive feedback about our location means a lot to us. Best regards, PeterJüngling General Manager Hotel Mercure Wien City

Customer review rating 1.5/5

Els B. Couples - Confirmed reviews ALL

Not a 4 star hotel. Cheap Plastic folding door between room and the bathroom that didn’t even fully close and was broken. Zero privacy. Bottle of shower gel was empty but we immediately received a new bolt when this was reported to the reception area.

Dear Els B., Thank you for sharing your concerns. I regret that your experience did not meet your expectations regarding the bathroom facilities and privacy. We appreciate your feedback on the amenities and will ensure it is addressed with the appropriate teams. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 3.5/5

Martin T. Business - Confirmed reviews ALL

- tap was splashling (had to unscrew the screen and remount it) - aircon was powered off but producing annoying gurgling sounds - light switch not working properly in bathroom (loose connection)

Dear Martin T., Thank you for your feedback regarding your recent stay. I regret to learn of the inconveniences you experienced with the fixtures in your room. Your observations are invaluable, and we will address these issues to enhance our services for future guests. Goodbye, Peter Jüngling General Manager Hotel Mercure Wien City

Great

TripAdvisor rating 5.0/5

VinzClorthoKeyMaster Couples - TripAdvisor review

Stayed 4 nights, nice room, nice bed, bathroom was nice. Breakfast was a good mix of hot and cold choices. Nice juices with a juicer machine should you choose to use it. A criticism of the shower was that there is almost no screen so some water starts flowing out onto the floor after a while. There's also a handy spar along the road if you need something. There's a microwave next to the reception if you needed to heat something and there's a coffee vending machine and some other items. We didn't find the do not disturb sign until our last day as it was hanging on the open wardrobe maybe this could be kept somewhere more visible for guests.

Dear VinzClorthoKeyMaster, Thank you for sharing your feedback regarding your recent stay at Hotel Mercure Wien City. We are pleased to hear that you enjoyed your room, the comfortable bed, and the variety offered at breakfast. It is always our intention to provide a pleasant experience for our guests. We appreciate your observations regarding the shower design. Your comment about the water flow is noted, as we continually strive to enhance the amenities in our bathrooms. Additionally, thank you for pointing out the location of the 'Do Not Disturb' sign; we will consider your suggestion to make it more visible for our guests in the future. We are also glad you found our facilities, such as the microwave and coffee vending machine, to be convenient during your stay. Your insights are valuable to us as we aim to improve the overall experience for our guests. We hope to have the opportunity to welcome you back soon. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

Customer review rating 4.0/5

Steve H. Couples - Confirmed reviews ALL

Easy walk into Inner Stadt, friendly, helpful staff.

Dear Steve H., Thank you for your positive feedback regarding our hotel's location and the service provided by our team. It is gratifying to know that you enjoyed your stay and found our staff to be friendly and helpful. We hope to welcome you back in the future. Best regards, Peter Jüngling General Manager Hotel Mercure Wien City

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Other web-users rate our hotel

  • 863 reviews 9.5/10 Location
  • 912 reviews 6.6/10 Room
  • 866 reviews 8.9/10 Service
  • 26 reviews 5.9/10 WiFi
  • 463 reviews 5.2/10 Comfort
  • 441 reviews 7.7/10 Cleanliness
  • 409 reviews 7.6/10 Breakfast
  • 191 reviews 8.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.