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ibis Birmingham New Street Station Hotel 3 stars

Customer review rating 4.1/5 9,379 reviews

ALLSAFE approved hotel

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ibis Birmingham New Street Station
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+ 15 Services

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • 7 Meeting room(s)
  • Copy/print service available

Hotel location

ibis Birmingham New Street Station

21 Ladywell walk
Arcadian Centre
B5 4ST birmingham
united kingdom

Tel: +441216199000

Fax: (+44)121/6226020

Check-in from 15h00

Check out up to 12h00

  • ALL BUSES C.CENTRE BOUND :  CITY CENTRE

  • By plane

    BIRMINGHAM INT AIRPORT At 19.31km / 12 miles

  • By plane

    COVENTRY AIRPORT At 48.28km / 30 miles

  • By plane

    EAST MIDLANDS AIRPORT At 104.6km / 65 miles

  • By car

    M 42 / JUNCTION 4 At 12km / 7.5 miles

  • By car

    M5 / JUNCTION 3 At 9km / 5.63 miles

  • By car

    M6 / JUNCTION 6 At 8km / 5 miles

  • By train

    NEW STREET STATION At 0.5km / 0.31 miles

  • By train

    SNOW HILL STATION At 2.5km / 1.56 miles

GPS :52.475146, -1.896525

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 140

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
ibis Birmingham New Street Station

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

9,379 reviews

TripAdvisor Rating 3.5/5

2,268 reviews

Well located.

Customer review rating 3.5/5

Ruth W. Solo - 19/09/2021 Confirmed reviews ALL

Room pretty clean overall wash basin hadn't been cleaned did it myself with the soap provided to get rid of stains. Found the tea and coffee in room lacking tea and coffee only one regular tea bag and only 2 sachets of sugar.Breakfast when I finally got a plate was ok. Staff lovely and very helpful when needed domestic staff included in this. One of the lifts had a broken hand gel and no offer in the lobby of gel. As an nhs worker and my first time venturing out these things worried me.

Perfect for the City Centre

Customer review rating 5.0/5

Victoria Friends - 18/09/2021 Confirmed reviews ALL

Great stay, quick and easy check-in, fast bar service and a clean room

Dear Victoria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva Front Office Manager

Convenient

Customer review rating 3.5/5

Anonymous Business - 18/09/2021 Confirmed reviews ALL

It’s been a while but we needed a convenient affordable hotel while having some work done to our house and Ibis was it. Overall clean and comfortable with pleasant staff. I had breakfast one morning and it was excellent value for money. The hotel clearly has an issue with noise from local venues, but they have worked to manage it as well as they can and it was minimally intrusive. Only issue was the online checkin didn’t work and the check in staff didn’t ask if I’d like to pre-authorize my card for extras which caused a problem with collecting points on all spend in the hotel. Also … maybe the brown carpet in the rooms needs to go!

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Dayana Kancheva Front Office Manager
Customer review rating 3.5/5

Sj Business - 18/09/2021 Confirmed reviews ALL

room was small ideal if only have a holdall. beds were a bit to hard, noisy area. the breakfast was nice

Dear sj, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva Front Office Manager

Good stay

Customer review rating 4.0/5

Steen J. Solo - 18/09/2021 Confirmed reviews ALL

I havent heard back from Ibis New str, on my complaint on 2 cockroaches, in my bathroom, in room 312. I saw them the morning I left, and reported it. If Ibis found it right/ saw more, I exspect a refund. All the personal was extremely friendly and helpful in all matters

Good stay

Customer review rating 3.5/5

Eva Business - 18/09/2021 Confirmed reviews ALL

Clean room, friendly staff. Room was quite hot, though, and location is quite noisy.

Dear Eva, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Dayana Kancheva Front Office Manager

well located

Customer review rating 3.0/5

Mrs M. D. Friends - 17/09/2021 Confirmed reviews ALL

staff very pleasent

Dear mrs margaret d., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dayana Kancheva Front Office Manager

Great location for the city centre and concert venues

Customer review rating 4.5/5

Anonymous Couples - 17/09/2021 Confirmed reviews ALL

.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva Front Office Manager

SUPER FRIENDLY STAFF

Customer review rating 5.0/5

Digger M. Friends - 17/09/2021 Confirmed reviews ALL

Stayed many times in this great Hotel. Staff are all very friendly and helpful . Security staff warm and friendly too. Comfortable room and great breakfast

Dear Digger M, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayana Kancheva Front Office Manager

Fab staff clean hotel well located

Customer review rating 4.5/5

Susan D. Friends - 16/09/2021 Confirmed reviews ALL

Stayed two nights I was worried because I'm here in november with 16 other women but I was surprised how lovely the hotel was and central so I'm happy to have booked ibis and price was very good and definitely book again

Dear Susan d., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva Front Office Manager

Great value for money

Customer review rating 4.5/5

Tony B. Business - 15/09/2021 Confirmed reviews ALL

Conveniently located hotel for the main station, which gave a friendly welcome from the reception staff. My room was small, but clean and comfortable. The air cooling worked well (important given the brief heatwave at the time), and the windows kept out the sounds from the street below. There was a reasonable choice of breakfast items.

Dear Tony B, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva Front Office Manager

Well located felt very safe for single traveler

Customer review rating 5.0/5

Caitriona J. Business - 14/09/2021 Confirmed reviews ALL

Very friendly staff even when busy managing bar and reception. Clean and tidy well positioned for bullring shopping area. Fabulous selection of good restaurants very close to the hotel.

Dear Caitriona j, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayana Kancheva Front Office Manager

Brilliant

Customer review rating 4.0/5

Tola C. Families - 14/09/2021 Confirmed reviews ALL

Satisfactory. The manager and staff were very friendly and pay attention to our concern. I am particularly grateful to the manager who took upon himself to ensure we had a good stay. Also I would like to thank the staff at the breakfast counter, especially "J" the colour dinner lady. Overall , brilliant experience. would always come back,

Dear Tola C., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayana Kancheva Front Office Manager

Well Located. Excellent Service. Friendly. The Best Staff.

Customer review rating 5.0/5

Mike T. Friends - 14/09/2021 Confirmed reviews ALL

Me and my Partner would like Thank all the Staff at IBIS New Street. Everyone was so so Friendly. Nothing was to much Trouble. Award Winning Service. ALL ACCOR/IBIS Should be Proud.

Dear Mike T., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayana Kancheva Front Office Manager

Great location but terrible room

Customer review rating 1.5/5

Pat Families - 14/09/2021 Confirmed reviews ALL

Located right at the heart of the city, but the room is small, old and a little bit dirty. The single used cup in the room was clearly being used before. But the staffs were incredibly friendly and helpful.

Dear Pat, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dayana Kancheva Front Office Manager

Well located hotel

Customer review rating 4.0/5

Ian Business - 13/09/2021 Confirmed reviews ALL

The hotel is well located near Birmingham New Street; good value and comfortable with a pleasant bar downstairs.

Dear Ian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva Front Office Manager

good location

Customer review rating 4.0/5

Zahida S. Families - 13/09/2021 Confirmed reviews ALL

good hotel good service

Dear zahida s., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dayana Kancheva Front Office Manager

Base for train ride

Customer review rating 4.0/5

Helen Couples - 13/09/2021 Confirmed reviews ALL

We stayed here for a long day trip on the train starting at 5am and finishing at Midnight. The hotel was a short walk from New Street station so we could catch our train easily. It was very convenient for lots of Chinese restaurants, we just popped next door for a lovely meal. Our room was clean and comfortable. The staff were lovely, kind and helpful. The hotel is very near the night clubs so can be noisy late evening unless you keep the windows closed.

Dear Helen, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dayana Kancheva Front Office Manager

Interesting Stqy

Customer review rating 2.5/5

Dan Couples - 13/09/2021 Confirmed reviews ALL

Overall staff and welcome very good. Only concern was finding a used bloody plaster stuck on the wall next to the bed!! Yuck. Did make me wonder about the cleanliness of the rest of the room/hotel. Other than that area a little dodgy but ideal if you are going to a gig at the 02 Academy.

Dear Dan, Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dayana Kancheva Front Office Manager

Wednesday 8th September 2021

TripAdvisor rating 4.0/5

charliepatmore 12/09/2021 TripAdvisor review

The receptionists on shift on the Wednesday (around 5pm ) was amazing customer service, so very kind. I would definitely recommend stay here, I stayed here for 5 weeks for business purposes, reasonable price.

Dear charliepatmore, Thank you very much for your kind feedback. We are glad that our reception team made you feel welcomed upon arrival and that you enjoyed your stay. We all look forward to welcoming you back in the near future. Kind Regards, Dayana Kancheva Front Office Manager

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