Sofitel Roma Villa Borghese 5 stars

Customer review rating (ALL Rating) 4.7/5 707 reviews

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Sofitel Roma Villa Borghese - Image 1
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Via Lombardia 47, 00187 ROME, Italy

Description

Hotel extras

  • In the heart of Rome, near main attractions

  • Renovated by the architect and designer Jean-Philippe Nuel

  • Rooftop restaurant and lounge bar with a unique view of Rome

  • In a quiet street, just in front of Villa Borghese gardens

  • Tailor-made concierge service

Our accommodation(s)

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Hotel location

Sofitel Roma Villa Borghese

Via Lombardia 47
00187 ROME
Italy

GPS:41.907516, 12.486524

Telephone
Fax +39 06 482 1019

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

SETTIMO PANORAMIC FLAVOURS OF ROME

Settimo, a refined rooftop restaurant, with shades of green and an enchanting view over Rome, welcomes you for a unique experience. Enjoy the modern Roman specialties of the chef Giuseppe D Alessio.

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Our guest reviews

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100% genuine reviews from our guests

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ALL Rating  4.7/5  707 reviews

Customer review rating 2.0/5

Sunhwa S. Couples - Confirmed reviews ALL

Staff weren’t eager to great us on arrival. Looked at us as if we were intruding. Internet worked very poorly and we had to call reception and use staff internet. Room was decent but suite view was underwhelming. More importantly, bathroom door wouldnt close because it severely rubbed against the floor. Handheld shower faucet wouldn't stop leaking after use so we had to set it on the ground. Positives: roof view was amazing, bed was very comfortable, location is great. I would like to see better customer service, it sets the tone. Additionally, having such an obviously broken (for a long time) bathroom door projected disrepair. The leaky faucet could have just happened, but no excuse for the door. If the customer service and door items were fixed then the hotel would appear far more premium. Customer service alone dropped our rating down by 3-4 points. Bad view and door dropped it another 2 points.

Customer review rating 4.0/5

Todd M. Couples - Confirmed reviews ALL

Great place and great location but wifi from the hotel next door was stronger and more reliable than yours

Customer review rating 5.0/5

Christopher L. M. Families - Confirmed reviews ALL

Exceedingly good, staff anticipated our every need

Customer review rating 4.0/5

Nicholas T. Couples - Confirmed reviews ALL

2 night stay. Comfortable modern room. Good helpful staff. Breakfast nice. Facilities a little sparse for a Sofitel. Relaxation needs to be in small reception lounge or the roof terrace/bar (indoor and out). Was disappointed to be moved from the bar (not restaurant) because of a prior bookings). At 5.30pm. Residents didn’t get any priority. Others have complained about this.

Dear Mr t., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found your room comfortable and modern, and that you enjoyed our breakfast and the helpfulness of our team. However, we deeply regret that your experience at our rooftop bar at 5:30 pm fell short of your expectations. We completely understand your disappointment at being asked to move due to a prior booking, and we sincerely apologize for the frustration this caused. We always aim to make our residents feel valued and prioritized, and it is clear that we missed the mark in this instance. Your comments regarding the available relaxation spaces and hotel facilities have been shared with our management team. Feedback like yours is invaluable as it helps us review our procedures, particularly regarding how we balance private event bookings with the comfort of our in-house guests. We hope you will give us another opportunity to welcome you back in the future, ensuring a seamless and fully relaxing experience. Warm regards, Maité Bento da silva Front Office Manager

Customer review rating 5.0/5

James J. Couples - Confirmed reviews ALL

Thank you for making our stay with you so perfect in every way .

Dear M. J., Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had a perfect stay with us in Rome. Providing a warm, welcoming experience is what we strive for every day, and knowing that our team made you feel so well taken care of truly means the world to us. It was an absolute pleasure having you as our guest, and we are already looking forward to welcoming you back for another perfect stay in the Eternal City! Warmest regards, Serena Ciotti Guest Relation

Other web-users rate our hotel

  • 285 reviews 9.6/10 Location
  • 408 reviews 8.7/10 Room
  • 492 reviews 9.1/10 Service
  • 180 reviews 8.7/10 Food
  • 171 reviews 7.2/10 Comfort
  • 155 reviews 9.2/10 Breakfast
  • 128 reviews 9.5/10 Vibe
  • 118 reviews 7.9/10 Amenities

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