Mercure Niort Marais Poitevin Hotel 4 stars

Lot of confusion ordering our dinner. We do speak reasonable French but the young waiter clearly did not understand either our French or English. Mains and sides completely mixed up and a steak arrived that was not ordered at all it was actually an order for the daily special of Mackerel. Fish not meat. Another fish order came without anything described on the menu! Just a basic fillet of fish and small few chips on a plate!! Drinks order was also mixed up and a tiny beer arrived instead of the large draught Heineken which was ordered. Second time round it arrived along with our bottle of wine. We said nothing just eat and went to our room. We asked for the bill to be paid separately from our 3 rooms as one person wished to treat us all but this also proved completely beyond the possible and was again totally mixed up and confused at check out which was most annoying. Unfortunate as it was yet again the big let down for this hotel and will curtail me dining there in future. Rooms, location, pool, parking all exactly as required after a long day on the road.

All staff was very accommodating. The hotel was perfectly located with just the city center minutes away. Rooms were clean and beds comfortable! Dinner and breakfast was very good. The hotel was on top of keeping everyone safe and happy during this pandemic. Would come back here in a heartbeat! A had very pleasant stay! Merci!

dissapointment was not having 100% attendance at the breakfast to ensure appropriate mask wearing and serving hot food ...however, breakfast was very good as usual Another issue is always having to have argument about over 60's compimentary breakfast ...as a Mercure user in France for c.20 years and now both aged 76 and a loyalty card holder I feel it should be unnecessary to negotiate this off the invoice

Though I fully understand the limitations resulting from the Covid19 crisis (such as the closure of the spa or the breakfast served in bedroom...), I have difficulty to understand why, for breakfast, it is not possible to have an omelette or fried eggs, but only scrambled eggs (which by the way were not good) No towels were provided in the bathroom when we arrived, probably forgotten!

Stayed one night. All meals had to be taken in room. Limited menu available. Staff working hard under the circumstances.

Very pleasant and efficient staff operating in difficult conditions

Nice, seamless, comfy and good stay overall. Easy access however car park is quickly full !

Great service. Alena was very helpful.

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Having a house in SW France Niort is an ideal overnight stopover on the drive South. We have chosen the Mercure for the second time for our one week visit to the house to close down for the winter months. The hotel is modern with excellent bedrooms and beds, and a very good breakfast. Sadly we have found the restaurant is not to our liking and have found a very good one Plaisir de Sens nearby. The staff are very friendly and helpful, and there is plenty of parking readily available around the hotel area. It is situated very close to the town centre. We have a dog which is always welcome. I can fully recommend the hotel, meeting the high standards that one expects from a Mercure Hotel.

I am sorry but I only did the booking, I am not the guest but as far as I am aware he was very satisfied

I was not feeling well so I checked in and pretty much went to sleep but there was no noise and I was able to rest very well. Also, they mistakenly charged me for breakfast but the clerk removed the charge right away.

We liked the Mercure Hotel in Niort very much. It was very close to everything in the centre of the city. We could walk the short distance into a very vibrant city centre. The Hotel Staff very helpful & kind.

Stayed overnight en route north from Spain to Cherbourg ferry. Very pleasant staff. Room more than adequate. Good buffet breakfast. Ample parking. Extremely convenient for town centre. Late check out until noon allowed for a pleasant walk into town before heading off. Only complaint would be layout of hotel is extremely strange! Rooms in the 300s were on the ground and 2nd floor!