Mercure Beaune Centre hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 2,518 reviews

Mercure Beaune Centre hotel - Image 1
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Description

Hotel extras

  • Our establishment is certified GREEN KEY

  • 5-minute walk from downtown, famous Hospices de Beaune, new Cité des Vins

  • The M7 Restaurant and Bar with terraces: only fresh, seasonal produce

  • Free and secure car park - Electric vehicle charging stations

  • ALL SAFE label coming soon.

Our accommodation(s)

Hotel location

Mercure Beaune Centre hotel

7 Avenue Charles de Gaulle
21200 BEAUNE
France

GPS:47.017036, 4.83775

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M7 RESTAURANT

The M7 restaurant welcomes you to Beaune; come and discover traditional, refined and regional cuisine that will delight adults and children alike.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,518 reviews

Customer review rating 5.0/5

Christine L. Solo - Confirmed reviews ALL

Between all hotels I stayed in Beaune this one will be my favourite one from now on

Dear CHRISTINE L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Médéric FAUCHILLE General Manager

Customer review rating 4.0/5

Joe C. Couples - Confirmed reviews ALL

The hotel is nicely furnished & the bedroom is a good size. We ate in the restaurant, which had a good selection of good & wine plus the breakfast was well presented with plenty on offer.

Dear JOE C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Médéric FAUCHILLE General Manager

Customer review rating 5.0/5

Paul T. Business - Confirmed reviews ALL

We only stopped for one night, and the location and the friendliness of all the staff we met were amazing. Everywhere was clean; the breakfast was just right. I didn't have a single fault

Dear PAUL T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Médéric FAUCHILLE General Manager

Customer review rating 1.5/5

Lynne M. Couples - Confirmed reviews ALL

The room was nice, clean and newly refurbished however there was a putrid smell from the bathroom. We contacted the manager who came to examine the situation and agreed it was unacceptable. She was going to make an accommodation to our bill but unfortunately this never happened.

Dear Mrs. M., Thank you for taking the time to share your experience following your stay at Mercure Beaune Centre. We are delighted to hear that you appreciated the comfort and cleanliness of your room. However, we sincerely regret the inconvenience caused by the unpleasant odours coming from your bathroom and fully understand your dissatisfaction. We would like to assure you that this was a truly exceptional and unforeseen incident, which in no way reflects the quality standards we strive to maintain for all our guests. As guest satisfaction is at the heart of our priorities, our Front Office Agent personally visited your room to assess the situation and offer you a solution. We would nevertheless like to clarify one point regarding the goodwill gesture mentioned in your review. Two complimentary breakfasts were offered to you, but you declined the offer. We therefore made sure to offer you the two drinks you had at our bar that same evening, as compensation for the inconvenience experienced. Furthermore, as your stay had already been prepaid, we were unfortunately unable to apply an additional discount directly to your reservation. We are sorry if these gestures did not fully meet your expectations. Please rest assured that we place great importance on the quality of each guest's experience and take your feedback very seriously. We sincerely hope to have the pleasure of welcoming you back under better circumstances on a future visit. Kind regards, Médéric FAUCHILLE General Manager

Customer review rating 4.0/5

Detlef D. Couples - Confirmed reviews ALL

Friendly and competent service

Dear DETLEF D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Médéric FAUCHILLE General Manager

Other web-users rate our hotel

  • 687 reviews 9.7/10 Location
  • 927 reviews 7.1/10 Room
  • 1,039 reviews 9.1/10 Service
  • 7 reviews 5.6/10 WiFi
  • 441 reviews 8.9/10 Breakfast
  • 234 reviews 7.8/10 Cleanliness
  • 137 reviews 8.8/10 Pool
  • 112 reviews 8.6/10 Bar

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