Mercure Beaune Centre hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 2,503 reviews

Mercure Beaune Centre hotel - Image 1
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Description

Hotel extras

  • Our establishment is certified GREEN KEY

  • 5-minute walk from downtown, famous Hospices de Beaune, new Cité des Vins

  • The M7 Restaurant and Bar with terraces: only fresh, seasonal produce

  • Free and secure car park - Electric vehicle charging stations

  • ALL SAFE label coming soon.

Our accommodation(s)

Hotel location

Mercure Beaune Centre hotel

7 Avenue Charles de Gaulle
21200 BEAUNE
France

GPS:47.017036, 4.83775

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M7 RESTAURANT

The M7 restaurant welcomes you to Beaune; come and discover traditional, refined and regional cuisine that will delight adults and children alike.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,503 reviews

Customer review rating 4.5/5

John O. Couples - Confirmed reviews ALL

Dinner was very good on the first night, and the location allowed us to walk into Beaune with ease. Parking was also good, with plenty of spaces

Dear JOHN O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Médéric FAUCHILLE General Manager

Customer review rating 4.5/5

Murry W. Families - Confirmed reviews ALL

This is our 3rd time at the hotel and once again we had a good experience. The rooms have been refreshed and are much brighter. The bar area and pool are very inviting and the food available on a limited menu all cooked well. The variety of fresh food available for breakfast is also welcomed. Overall I have no negative comments about the hotel and our stay.

Dear Mr W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to welcome you back, and we are truly delighted that your third stay with us was once again such a positive experience. We are especially pleased that you enjoyed our recently refreshed rooms, our swimming pool during the warm weather, as well as the atmosphere of our bar and terrace. It is also rewarding to know that you appreciated the quality of our food offering and the variety of fresh products available at breakfast. Your kind words are a wonderful source of motivation for our entire team, and I will be delighted to share your compliments with them. They will certainly be encouraged to continue delivering the high standard of service that made your stay so enjoyable. Thank you once again for your loyalty and for taking the time to share your experience. We look forward to welcoming you back to the Hôtel Mercure Beaune Centre for your fourth visit. Sincerely, Médéric FAUCHILLE General Manager

Customer review rating 3.0/5

Caroline- P. Couples - Confirmed reviews ALL

Disappointed with rooms. We had just stayed in a ibis style suite with balcony in Dreux centre which wasnt as expensive and breakfast was included

Dear CAROLINE- P., Thank you for taking the time to share your feedback following your stay at Mercure Beaune Centre Hotel. We are sorry to learn that our rooms did not meet your expectations. Each hotel has its own unique features, influenced by its location, surroundings, and the services it offers. Our hotel enjoys a prime location less than one kilometre from the Hospices de Beaune, which also comes with certain architectural constraints. As a result, our rooms do not have balconies. This information is clearly stated on our website and illustrated in the photographs available at the time of booking. We understand that you compared your experience with that of another hotel. However, room rates, included services, and facilities can vary from one hotel to another, as well as from one city to another, depending on the local market, demand, and the characteristics of each destination. At Mercure Hotels, we are committed to providing the highest standard of service, and your feedback is extremely valuable to us. Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back and provide you with a stay that better meets your expectations. We look forward to welcoming you again soon. Yours sincerely, Médéric FAUCHILLE General Manager

Customer review rating 2.0/5

Adrian R. Families - Confirmed reviews ALL

Room has not been made on second day of our 2 nights stay, we even asked for it at the consierge she noted it and nothing happened.

Dear Mr./Ms. R., Thank you for taking the time to share your feedback following your stay at Mercure Beaune Centre Hotel. We are sincerely sorry that your experience did not fully meet your expectations, and we would like to offer our most sincere apologies. Following your comment, we carried out a thorough review with our housekeeping team. According to the information provided, rooms 230 and 231 were serviced on July 23 and 24. Nevertheless, we regret that there may have been a misunderstanding or that the housekeeping service did not meet your expectations. At Mercure Hotels, we are committed to providing the highest quality of service to our guests, and your feedback is therefore extremely valuable to us. Please rest assured that the necessary measures will continue to be implemented to further improve the quality of our services and our communication. Once again, thank you for sharing your comments. We hope to have the opportunity to regain your confidence during a future stay. We look forward to welcoming you again soon. Yours sincerely, Médéric FAUCHILLE General Manager

Customer review rating 4.5/5

Beth L. Couples - Confirmed reviews ALL

A short and pleasant walk into the main town

Dear BETH L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Beaune Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Médéric FAUCHILLE General Manager

Other web-users rate our hotel

  • 698 reviews 9.7/10 Location
  • 945 reviews 7.1/10 Room
  • 1,036 reviews 9.1/10 Service
  • 6 reviews 7.1/10 WiFi
  • 453 reviews 8.9/10 Breakfast
  • 230 reviews 7.7/10 Cleanliness
  • 126 reviews 9.2/10 Pool
  • 119 reviews 8.5/10 Bar

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