Mercure Angers Lac de Maine Hotel 4 stars

The staff in the hotel were very good a and accommodating and gave excellent customer service However the bedrooms are very poor, and greatly in need of being refurbished, just because you put WiFi docks and coffee machines in the room it does compensate for the very poor condition of decoration and general upkeep of the room, the bathroom was particularly very poor, bath sealant black and mouldy. Skirting boards very dirty, built up over several years , room very small. The room being on the front overlooked the area people smoke in outside the front door, conversations at 2.00 in the morning from smokers was not needed All in all not a good experience so much so we will not be staying in a Mercury again, I have cancelled a further stay at a Mercury later in our trip on the state of this hotel Mercure used to stand for quality, however certainly not so today Mike W.

Hôtel was quiet clean and well run

Satisfactory. A little disappointed to find no dining facilities but food options were locally available.

Excellent

Friendly Welcome. Excellent Room. Breakfast not very varied.

Satisfactory

C

The service is nice, the breakfast also but the total experience is below what I expect from a hotel stay.

Friendly staff. Excellent. Be proud of them. Utter brilliant.

Friendly people, good reception, very good restaurant (even if not a lot of choice on the menu), very good breakfast. Only negative point are the rooms: old, they start to show that time has passed and hotel should need a bit of refreshment

I slept horrible because of noise issues in the hotel. There was a loading dock for truck deliveries beneath our window. The deliveries started very early in the morning (even on a saturday), the driver had the engine running and the unloading procedure for the goods/linen (?) was very noisy. I had fallen asleep late because of insomnia and was awoken MUCH earlier than I'd have wished to. I talked to the staff at reception who said they knew about the issue, customers apparently complained about this all the time.

Hotel was fine and staff very helpful but overall cost of stay for two nights very expensive. The price of a beer was double anywhere else. €4.80 compared to €2.80. Why is this?

On positive side good parking. On negative side breakfast very expensive, bedrooms dated. Air con in bedroom did not work but most worrying the bedroom was dirty. And why wallpaper a toilet, how can you clean?

I realise that the tax regime and the maximum hours of employment makes running a hotel difficult , but your hotel is understaffed and the menu boring. However the staff that you do have were more than helpful and helped me enormously when I realised that Ihad left my clothes carrier, full of my clothes, behind and arranged for them to be forwarded to me. Excellent service. But they do need help. To see the bartender trying to serve drinks, take orders for dine, deliver meals to room and serve at table was sad. Your hotels used to be so dependently good. But you cannot do it on a shoestring Thanks to Anthonyand his staff RJP

On first entering the doors we were greeted by friendly reception. They spoke very good English and nothing was too much trouble. Room was clean. Breakfast was a great choice. Very good from start to finish.