Dear Belinda d., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Angers Lac de Maine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and we are once again terribly sorry that your sleep was disturbed. We are aware of the aging aspect of our establishment, which is why we are currently undergoing renovations for a new reopening at the end of the year under the brand Novotel. Hoping to see you again soon to show you our improvements, Sincerely, Monsieur Nachez/ Directeur

Dear Emile V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Angers Lac de Maine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry that the breakfast did not live up to your expectations. At Mercure, we strive to provide a superior service experience for every customer, this is why our buffet is composed of a large choice of fresh, homemade, and local products. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We are currently undergoing a complete refurbishment of our hotel as it rebrands to Novotel in 2023 Sincerely, Monsieur Nachez/ Directeur

Dear Martijn W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Angers Lac de Maine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are well aware that the hotel need a facelift which is why we have begun renovations on the hotel which is slated to be completed by 2023 after which w will pass to NOVOTEL We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monsieur Nachez/ Directeur

Dear Marieke R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Angers Lac de Maine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are well aware that the hotel needs updating which is why we have started renovations already on the hotel, we are getting a complete facelift and then we will become a NOVOTEL We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monsieur Nachez/ Directeur