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Mercure Angers Lac de Maine Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 2,108 reviews

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Mercure Angers Lac de Maine Hotel
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+ 20 Services

Hotel extras

  • 13 fully-equipped meeting rooms (600 m2 total)

  • Large 180-space car park above ground

  • 100% free fiber WiFi

  • Near Lac de Maine, Atoll shopping mall and Terra Botanica theme park.

  • New bedding for optimal comfort!

Hotel location

Mercure Angers Lac de Maine Hotel

2 allée du Grand Launay
49000 angers
france

Tel: +33241480212

Fax: (+33)2/41485751

Check-in from 12h00

Check out up to 12h00

  • COTRA:  16 GRAND MAINE

  • LIGNE 6:  6 PERUSSAIE

  • By plane

    ANGERS MARCE At 20km / 12.43 miles

  • By plane

    NANTES ATLANTIQUE At 96.7km / 60.09 miles

  • By plane

    PARIS ORLY At 300km / 187.5 miles

  • By helicopter

    ANGERS MARCE At 25km / 15.54 miles

  • By helicopter

    NANTES ATLANTIQUE At 90km / 55.93 miles

  • By car

    C.C GRAND MAINE At 0.5km / 0.31 miles

  • By train

    ANGERS ST LAUD At 3km / 1.86 miles

GPS:47.468616, -0.593973

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE DIFFEN

Le Diffen invites you to dine on fine regional cuisine in a warm, modern setting. The restaurant is air-conditioned and non-smoking. Room service available. At weekends, the restaurant is open to groups and parties on request. Free Wi-Fi.

Our accommodation(s)

We aim to make sure your stay is enjoyable, with a wide range of rooms to choose from: a room with large bed, twin beds, 6.6 ft (2 x 2 m) king size bed or a Privilege Room for optimum comfort. For family holidays choose our connecting family rooms or suites.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 250 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

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Our guest reviews for
Mercure Angers Lac de Maine Hotel

100% genuine reviews from our guests

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ALL Rating 4.0/5

2,108 reviews

TripAdvisor Rating 3.5/5

691 reviews

Room OK, breakfast & receptionist performance was disappointing.

Customer review rating 3.0/5

Chris Business - 11/11/2021 Confirmed reviews ALL

The room was OK. The breakfast selection was very disappointing, and certainly not worth 18 Euros. At checkout payment was taken for a second time and the receptionist was not trained to make a refund. I asked her to e-mail the refund to me, and deduct the cost of breakfast, as I ate nothing. No e-mail was received.

Dear christina e., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Angers Lac de Maine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As discussed by email yesterday with Camille, your refund file is ready to be processed by our accountant. The refund should appear on your account with 10 to 12 business day. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monsieur Nachez/ Directeur

Lack of facilities

Customer review rating 3.0/5

Paul Couples - 04/10/2021 Confirmed reviews ALL

Spent a Saturday night here. Hotel, although well located for motorways was difficult to find with very small signage. Website photos were misleading, the hotel is set in a concrete jungle next to a large commercial centre. Restaurant was shut and only fast food outlets nearby within walking distance. Rooms were sparse but clean. Breakfast was fine and plentiful.

Dear Paul E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Angers Lac de Maine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monsieur Nachez/ Directeur
Customer review rating 3.0/5

A C. A. M. Couples - 19/08/2021 Confirmed reviews ALL

hotel in need of refurbishment staff friendly and helpful

Dear JOHN N., Thank you for taking the time to tell us about your experience at the Hotel Mercure Angers Lac de Maine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We want to thank you for compliment made to our staff. Your satisfaction is the best reward for us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mister Nachez/ Hotel Manager

Overall: poor and not value for money. A very disappointing stay.

Customer review rating 0.5/5

Lucy H. Friends - 23/07/2021 Confirmed reviews ALL

1. You state that booking a Privilege room comes with the following “Comfort Features Shoe polisher, Slippers, Opening windows, Alarm clock, Soundproof room, Double Glazing, Soundproof doors, Blackout Facilities, iPhone/iPad docking station, satellite television and exclusive high-end Mercure bedding...” 2. The bed mattress and pillows very hard and made it very difficult to sleep. If they were memory foam, they are nothing like the memory foam mattress and pillows we have at home. 3. The Duvet was not a summer duvet; that is low tog. This added to the inability to sleep and necessitated taking the duvet out of its covering. 4. The noise from the air conditioning meant that it had to be turned off at night. 5. There were no extra pillows or different style of pillows. 6. There was only 1 cushion. 7. The soundproofing is inadequate. For most of the Friday night there was loud noise from motorbikes going up and down the road. 8. The bathrooms need a complete refurbishment. The shower when in use spills over on to the floor, the paintwork is in poor condition, there are holes in the wall and a black area on the edge of the bath. 9. The furniture was damaged with more than just wear and tear. 10. Television with satellite channels only had French channels. 11. Only one room had an iPhone/iPad docking station. 12. We were overcharged and then had to wait 3 days to be reimbursed. Doubling a bill is not a minor error and an apology should come with a goodwill gesture. Overall: poor and not value for money. A very disappointing stay. We were so looking forward to staying for what we thought would be a comfortable and restful stay; it was anything but that. Sadly, we will not be staying again and we will not recommend this hotel as a place to stay in Angers.

Dear Lucy H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Angers Lac de Maine. We are sorry to read that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is such a pitty you did not come to us to report how you felt about your stay. Be assured that our team is here 24/7 to resolve any problem that might occur. Concerning your bill, indeed, the week-end of triathlon was a very busy week-end but it does not excuse the mistake we did and as previously expressed to you in our emails, we offer you our most sincere apologies for that incident. We always advise our guests to come by the front desk to proceed to their check out, this way we can double check your invoice together and make sure it is all in order instead of charging the card by distance. When you emailed to inform us about the billing mistake, we immediately created a refund file and sent it to our accountant. Usually, refund files take about 10 working days to be effective, we have asked our accountant team to be as effective as possible as we do understand this can be challenging while traveling, even just for the weekend. I would like to inform you that a complete refurbishment is planned for the end of the year, we will renovate all rooms and common areas and add more services. We do hope to have the chance to welcome you back at that time and provide you with the level of service you deserve. Once again I present you my sincere apologies for all the inconveniences you face, and I might repeat myself but please do let us know when something is wrong during your stay so that our team can handle it for you. Thank you for your feedback, you opinion is very valuable for us, and be sure that it will be used. We remain available should you need anything further, Kindest regards, Monsieur Nachez / Directeur

convenient

Customer review rating 3.0/5

Marc Business - 12/02/2020 Confirmed reviews ALL

the hotel is a bit old. toilets are not working properly (i have been in 2 different rooms). When I asked for a late checkout as a gold member it was first refused, then finally accepted up to 1 pm.

Dear Mister b., Thank you for taking the time to tell us about your experience at the Hotel Mercure Angers Lac de Maine. I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies about inconveniences you met with the flush in the rooms you occupied. Be assured that we our technician was alerted immediatly in order to fix what needed to be fixed. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. About your upgrade request, this is a benefit that we offer with a great pleasure to our guest ALL loyalty card holder only according to availibilities. When you phoned, 10 minutes before the usual check out time, we unfortunetaly were enable to meet your request because we were full the night after. That is the reason why we allowed 1 hour more, in order to satisfy you despite our context. After our response, you were angry and we understand your disappointment. We just want to remind you rudeness and disrespect don’t help to find a solution. Our staff don’t deserve such an unpleasant reaction after we try to provide the best service we can every day to all our guests. We appreciate your sharing your concerns. « Run to the rescue with love—and peace will follow » Sincerely, Charlène / Chief receptionist

Good stay

Customer review rating 4.5/5

Edward Business - 27/01/2020 Confirmed reviews ALL

Friendly and helpful staff. Nice breakfast buffet. Great croissant-truly delicious

Dear Edward K., We very much appreciate your comments regarding your stay at the Hotel Mercure Angers Lac de Maine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mister Nachez/ Hotel Manager

Good clean helpful

Customer review rating 4.0/5

Paul L. Friends - 23/10/2019 Confirmed reviews ALL

Excellent

Dear J H., We very much appreciate your comments regarding your stay at the Hotel Mercure Angers Lac de Maine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Misterr Nachez/ Hotel Manager

City break inAngers. Not far away from ESSCA (30 mn walk on a nice path)

Customer review rating 4.5/5

Jean-luc Families - 08/10/2019 Confirmed reviews ALL

Comfortable room, pleasant bar, nice people, not overcrowded.

Dear Mr D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Angers Lac de Maine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr Nachez/ Directeur

Good

Customer review rating 4.0/5

Anonymous Families - 22/09/2019 Confirmed reviews ALL

It was nice. Rooms were large which in France seems to be a rarity. I like lots of ice for my Drinks in the room and lots of ice was definately supplied. this is a big thing for me especialy in a country that does not seem to use ice in their drinks or give it out freely at Hotels.

Dear S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Angers Lac de Maine. It is always a pleasure to receive positive feedback. We will share your comments with our team and make sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr Nachez/ General Manager

A very poor experience and so much so that’s I have cancelled a further stay with Mercury on the same holiday

Customer review rating 1.0/5

M W. Couples - 07/09/2019 Confirmed reviews ALL

The staff in the hotel were very good a and accommodating and gave excellent customer service However the bedrooms are very poor, and greatly in need of being refurbished, just because you put WiFi docks and coffee machines in the room it does compensate for the very poor condition of decoration and general upkeep of the room, the bathroom was particularly very poor, bath sealant black and mouldy. Skirting boards very dirty, built up over several years , room very small. The room being on the front overlooked the area people smoke in outside the front door, conversations at 2.00 in the morning from smokers was not needed All in all not a good experience so much so we will not be staying in a Mercury again, I have cancelled a further stay at a Mercury later in our trip on the state of this hotel Mercure used to stand for quality, however certainly not so today Mike W.

Dear Mr W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Angers Lac de Maine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mr Nachez/ General Manager

The late arrivers experience

TripAdvisor rating 5.0/5

Elspeth C Couples - 25/08/2018 TripAdvisor review

We recently arrived really late, tired and hungry at Angers to be greeted by a warm, sympathetic reception who quickly sorted out our confusing booking confirmation and provided a delectable light snack which suited really well. A good night's sleep.

Dear customer, Thank you so much for taking the time to write to us following your stay at Mercure Angers Lac de Maine. We are pleased to read that you enjoyed your stay and we will share all your compliments with all our employees. Your satisfaction is always our main concern and the best compliment you can give us. Awaiting to welcome you soon again in Angers, Kind regards, M. NACHEZ / General Manager

Quiet option when passing through

TripAdvisor rating 3.0/5

bhtripadv Couples - 12/07/2018 TripAdvisor review

Too far from the centre to be a good option for tourists. Fairly easy to access from freeway network, right beside a shopping centre. It was quiet but far from full so hard to judge. Restaurant closes some nights so check if you wish to use it. An older property that is probably close to refurbishment time.

Dear guest, We want to thank you for having taken some time to give us your feedback after your recent stay in our hotel. We regret to see you were disappointed by some services provided during your stay and we want to address our sincere apologies for that. Concerning the restaurant you can find their schedules in any website before your check in. Be assured we take note of every of your comments in order to improve what needs to be. Your confort and satisfaction are a real priority for us and we work every day to be up to your wishes. We hope to have you another time in order to win back your trust. Best regards, Mister NACHEZ / Hotel Manager

second stay, second time excellent sleeping quality

TripAdvisor rating 4.0/5

Yves R Business - 26/11/2017 TripAdvisor review

positive: free parking, good restaurant, friendly staff, excellent breakfast buffet can be improved: staffing at the bar. I had to wait 10 minutes before being served, because there was nobody attending the bar.

Dear guest, We want to thank you for having chosen our hotel during your last trip in Angers. We are happy to read you enjoyed the moment among us and you were satisfyed by the service offered. We note you face waiting at the bar. Please accept our apologies for that inconvenience. Thanks for telling us in order we improve every services we propose. We hope to have you a next time. Best regards, Mister NACHEZ / Hotel Manager

On The Outskirts of Town But Very Good

TripAdvisor rating 4.0/5

Roger C Couples - 15/09/2017 TripAdvisor review

The Mercure is a little way out of town but it is on a very convenient bus route to the center. At the w/e the restaurant is closed for dinner but they were able to provide a really excellent "snack" which actually comprised a pate starter and a risotto. Staff were very friendly and helpful and we enjoyed our stay.

Good morning Madam, We want to thank you for having chosen our hotel during your recent coming in our city. We are glad to see everything was up to your wishes during your stay. Your trust deserve to be rewarded by a perfect service from us and we are happy to see that you enjoyed every moment spent in our hotel. We hope to have you again one day. Best regards, Mister NACHEZ / Hotel Manager

Mercure on a weekend

TripAdvisor rating 4.0/5

Bev S Couples - 01/10/2015 TripAdvisor review

We knew we were booking a Mercure in a commercial zone that caters to business people on a Sunday night, so we knew the restaurant would be closed. The room, though a bit worn, was clean, nice-sized, and the bed was comfortable. The staff were all friendly and helpful. Our only complaint was no electricity near the bed, but an extension cord was readily available from reception. Breakfast was a full buffet and well-tended. We enjoyed our stay and slept well.

Dear guests, We want to thank you for your very nice commentary about your recent stay in our hotel. We gladly note that all services proposed were up to your expectations. We hope to welcome you again very soon. Best regards, M.BLOT / Hotel Manager

Clean and normal

TripAdvisor rating 3.0/5

Mikija M Couples - 03/08/2014 TripAdvisor review

Everything is OK except not working air conditioner. Location is not so good if you want to see a castle or other things. Maybe this hotel is for just business stay. Breakfast was totally OK. Just near by, there is big supermarket.

Dear Guest , We would like to thank you for your recent stay in our hotel . Your stay was good in general , However we notice your disappointment concerning the situation of our hotel . We apologize for the air condioner breakdown during your stay . Be asuured that we operated as quick as possible to fix it . We hope to have you soon in order to win your trust . Best regards , The direction Mister NACHEZ

Great hotel

TripAdvisor rating 5.0/5

Janet P Couples - 21/07/2014 TripAdvisor review

Situated on the outskirts of Angers close to the Grand lac du Maine. We walked to the town centre (45mins) and visited the chateau. Helpful receptionist. Comfy room, great shower. Good choice for breakfast and news sheets for various nationalities. Dinner excellent and great value. Also a good bar.

Dear Guest, I would like to thank you for your recent stay in our hotel. We are satisfied that your stay was pleasant. I will pass your encouragment to all my staff. Hoping to welcome you again in our hotel. Kind regards, The Direction

A very welcoming hotel

TripAdvisor rating 5.0/5

ganucheau Couples - 05/07/2014 TripAdvisor review

We wanted to spend a night in Angers and chose the Mercure as it had secure parking. It is right next to a shopping centre but is not far from the city centre, easy to find, is right next to the ring road and is quiet. We ate in the restaurant in the evening as we were tired and were delighted with the dinner- it was delicious and very well presented and not expensive. The staff were delightful too.

Dear guest, I would like to thank you for your recent stay in our hotel. We are satisfied that your stay was pleasant. I will pass your encouragment to all my staff. Hoping to welcome you again in our hotel. Kind regards. The manager.

One night review

TripAdvisor rating 4.0/5

Anthony T Business - 04/04/2014 TripAdvisor review

I stayed one night for business. The staff were helpful and polite, and the premises clean, and the service was good. I would stay there again, both due to convneinece and because the overall service was good.

Dear Madam, Dear Sir, We would like to thank you for your recent stay and for your comments about it. We are very pleased to see that you enjoyed your night and we appreciate your kind words. We hope to welcome you on your next trip to Angers. Kind regards. Mister Gabriel NACHEZ / Director

great sleeping and eating place

TripAdvisor rating 5.0/5

David B Couples - 10/11/2013 TripAdvisor review

Excellent , the biggest and most comfortable bed I have ever slept in and a great breakfast , we had a fantastic stay. The staff are very helpful and spoke very good English helping us with a little problem. Thank you.

Dear Mrs, Dear Sir, Thank you for your recent stay among us and for the compliments. We are delighted the you enjoyed your time in our establishment. We hope to see you again on a future trip to Angers. Kind Regards, NACHEZ Gabriel, Manager.

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