Mercure Bourg en Bresse Hotel 4 stars

Poor standard for 4 Star Mercure didn't stop moved to a Novotel 20 miles away.

Great stop over Hotel very well corona virus run

Rooms and the night stay excellent both in terms of facilities and comfort. The breakfast was a big let down considering that it's always an extra cost: to be presented with packaged food (like when flying on a plane!) and with very little choice (even less than what we presented when we stayed at the Ibis hotel in Bourg-En-Bresse a few weeks earlier) is not what I would consider an expectation from a Mercure hotel, regardless of the fact that there are evident restrictions caused by covid-19

Booked hotel due to facilities. Arrived to find restaurant closed and only bar open for food that was microwaved. It arrived cold and was 13E for a bowl of mush! No kids menu. Breakfast was not what is expected of full service hotel. Breakfast staff very unwelcoming.

The Booking an checkin was easy. We booked two standard rooms with air-conditioning. The air-conditioning in one room did not work at all and in the second room very bad. With the ac on full speed and max cold, the room temperature did not get below 26,7 degrees, which made us open the window over-night. Unfortunately there were spider-nets in front of the windows, which made our stay not very comfortable. We stay in the hotel for years now, everytime on our way back from vacation, but this time it was obvious, that the hotel got “into the years” and need strong updates. We skipped our booking in a 3-star Ibis Styles, which we regreted and will probably prefer next time....... Kind regards Axel

We always stay at this hotel when travelling south. Their adaptions for Covid were excellent. The ‘set’ meal was OK but expensive but it was acceptable,

No special remark, I like this hotel and every year I spent one night and the restaurant just to cut the stress of my job before the sport winter

Arrived around 5pm .. reception was warm and friendly. Room was clean and the bathroom had a lovely double walk in shower with lashings of hot water. Followed by a good evening meal, and champagne... what more could one ask for!!! The location as with many of this group of hotels was a little industrial but it served the purpose which was a good comfortable overnight stay.

Check in was good and the room was typical and comfortable.

Pleasant welcoming staff, room clean but bathroom showing it’s age, hairdryer not working, but was able to get one from reception. Some of the towels were showing excessive use, would be dogs towels at home! Comfortable bed with good linen. Would have preferred to be able to book the EV charger as it was essential for us, especially as there is only one available, being a fast charger the car needs to be plugged in all night, so not suitable for sharing with another guest for instance.

We are a family of 4 and arrived very late due to once another strike of the French national train company. The employees were super nice and offered their help to pick us up at the station! Very clean and modern rooms... Even if we did not use it, the gym is large and well equipped!

Fast check-in, good restaurant, excellent bed.

Excellent service. Very care taking staff. Please make sure my ACCOR loyalty card is bien registered.

We like Mercure privilege rooms (why only 2 at B-En-B?). The standard is what we need and always consistent & reliable. It’s reassuring to know there won’t be any disappointments after a long day’s travelling. It must be great to be popular and always be full but it can be frustrating to try and reserve well in advance and find you are already completely booked. Maybe the town needs a second Mercure? Breakfast is always good. Your full board menu is a bit sparse though; we will just book B&B in the future.

A very comfortable overnight stop off en-route to Italy. Evening meal was good and good value and a good variety to chose from at breakfast.