Good hotel but let us down on cleanliness of room

The hotel is clean and nicely decorated, It would however have been nice to be advised that the restaurant would be closed at time of booking and not the day prior to arrival as this was a consideration when booking the hotel.

Pretty good but the the sheets on the sofa bed were dirty!!!

Clean rooms, very courteous service, high speed Internet, good parking.

Spacious room, nice bathroom, good breakfast, all clean and very gentle personnel.

A good place to overnight, with warm reception, comfortable handicapped room, reasonably good breakfast. We've stayed here before, and this will certainly not be the last time! With Silver class ALL Accor, we also received a welcome drink.

Very good modern hotel, good breakfast with a very good location for visiting Bourg en Bresse and the area around. Restaurants are very close or you could have a meal in the Hotel. Very close to the hotel is a large supermarket for buying anything you need and also sells petrol cheaper than normal roadside or supermarket prices

Great Hotel for stopp over for a reasonable price. Easy to reach from highway and free parking space directly at the hotel. Restaurant was good as well and Gym seems well equipped (no time to practice this time)

The hotel keeps its standard. The only very negative thing, unfortunately common to many hotels (not all, fortunately!) is the disgraceful fashion to place on the bed some totally uselss tissues (pillows and ribbons) simply for decoration. These tissues are not freshly cleaned before any guest, like the sheets, but are probably dry-cleaned every X months. This stuff has been used by many customers before and who know how. What have they done with that? The best option is that they threw them on the floor as you can do nothing with them. I do not want to think to what the worst option can be. The visual and chemical analysis carried on by TV Newsprograms for consumers show that just everything can be present in these tissues, same as on carpets and mattresses. It is really disgusting to see these tissues on the place where I will place my face when sleeping. I do hope this awful fashion can stop.

My wife and I stayed one night on our way home from skiing. While the outside appearance is not particularly attractive, the inside is welcoming and attractive. Our room was clean, comfortable and warm with a comfortable bed and all that you would expect in a Mercure hotel. Car parking was easy and finding the hotel very easy. The restaurant was small and full, creating a good atmosphere, the service was excellent and the food very good. Breakfast was good with plenty of choice and things regularly replenished when running out. The overall standard of service was excellent and guests were made to feel welcome.

although we'd used this town for stopping over en-route to the Alps before, we'd never stayed in the Mercure. glad we did! despite being on a main road into town the room was very quiet. car parking was easy in the large gated car park. the hotel was not busy but many guests ate their evening meal in the restaurant. the chicken dish was great! the comfy bed and pillows were very welcomed after the long drive through France. breakfast provided a lovely choice of hot and cold food. the reception staff were very friendly and interesting and a credit to the company - you should pay them more!!! will stay here again and suggest any friends do the same when in the area.

Nice hotel, albeit directly at a main road. Had a quiet room towards the back and it was ok. Dinner and brekkie were great, good value for money. The service in the bar was however mediocre, at least in the afternoon, as the receptionist (at the same time responsible for the bar) was not really skilled.

We stayed at the Mercure Hotel Bourg en Bresse on our way down to the slopes. Very convenient as it is quite close to the motorway but far enough to be quiet. Room was good and they were very accommodating to allow us to sleep with 3 young children in one family room. Breakfast was good but a bit expensive

Excellent hotel for what we require. A night stop on our return from skiing. Very comfortable rooms that cater for families (of 4). Very comfortable beds. Ate in the restaurant this year and found the food was excellent. My only gripe is that Accor need to sort their online booking system. 2014 we booked two rooms, one for our family and another for friends of ours. However when we arrived we found only one room was booked and the local staff tried to inform us it was not their problem. They eventually found a room at the Ibis in the centre of town. This year we required only one room, for which I have confirmation for, yet they had reserved two rooms and because I had paid in advance as far as the hotel was concerned, once more it was not their problem. Please Accor, a) refund me my money and b) sort out your online system. It could very easily put me off booking with you again.

Got welcome drink to one person, when we always stay in the double room should also be welcome drink for two people, had to pay for drink to my spouse. Seemed breakfast € 16 is too expensive when we eat a bread roll, one cup of coffee and a glass of juce. We therefore ate breakfast in the room with own food.