We asked if breakfast would be busy at 7am (on a ski season Saturday) and were advised to eat at 6:30. At 6:30 there was no sign of any staff in the breakfast area, no covid checks, the coffee (from a machine) was cold even after trying 3 cups, the hot water was not hot enough to make tea and there were no scrambled eggs in the heated dish obviously intended for such eggs. Eventually someone appeared and we asked for the eggs. At 6:55 something yellow was put into the dish but it looked horrible and was cold. Otherwise the room was OK and the location was excellent.

The buffer was very well organized and the food was great. Excellent Covid prevention measures at dinner. Well done, we'll come again.

Nice hotel. Good location for stop off to ski resorts. Staff are very friendly in reception and bar areas. Definitely need someone who knows how to run the bar though. The restaurant staff were not well trained. Head waiter/wine steward was quite rude. Bed was very comfortable. Room was clean. Towels were tiny and a bit rough.

Absolutely fine but evening buffet was very average

Well located hotel on the way to Italy from London. Having re-open its restaurant for fully vaccinated people makes the one-night stay very pleasant.

Last minute booking on my way to Annemasse, they organized everything for my late arrival. I think was Victoire, excellent bed with fresh satinated covers My Hybrid car needed extra attention and they helped me spontaneously. Now in Novotel Annemasse and didn t find my pillbox, called if not left in room and asap they called me back but just found the pillbox in my car fallen under seat …oef. But the staff is with big smile. Hotel under construction but no harm for 1 night, service, clean room and good sleep in comfy bed made it great for me

Very average stopover hotel. Charge way too much for what you get (which is very basic).

We like staying at the Mercure (we have been before) as we were travelling with a car and a boat on a trailer. We know your car park is suitable for parking overnight. The room was clean, and your receptionist kindly made a reservation for us at the L'Auberge Bresenne where we had a very enjoyable dinner. Thank you.

A good place to overnight, with warm reception, comfortable handicapped room, reasonably good breakfast. We've stayed here before, and this will certainly not be the last time! With Silver class ALL Accor, we also received a welcome drink.

Very good modern hotel, good breakfast with a very good location for visiting Bourg en Bresse and the area around. Restaurants are very close or you could have a meal in the Hotel. Very close to the hotel is a large supermarket for buying anything you need and also sells petrol cheaper than normal roadside or supermarket prices

Great Hotel for stopp over for a reasonable price. Easy to reach from highway and free parking space directly at the hotel. Restaurant was good as well and Gym seems well equipped (no time to practice this time)

The hotel keeps its standard. The only very negative thing, unfortunately common to many hotels (not all, fortunately!) is the disgraceful fashion to place on the bed some totally uselss tissues (pillows and ribbons) simply for decoration. These tissues are not freshly cleaned before any guest, like the sheets, but are probably dry-cleaned every X months. This stuff has been used by many customers before and who know how. What have they done with that? The best option is that they threw them on the floor as you can do nothing with them. I do not want to think to what the worst option can be. The visual and chemical analysis carried on by TV Newsprograms for consumers show that just everything can be present in these tissues, same as on carpets and mattresses. It is really disgusting to see these tissues on the place where I will place my face when sleeping. I do hope this awful fashion can stop.

My wife and I stayed one night on our way home from skiing. While the outside appearance is not particularly attractive, the inside is welcoming and attractive. Our room was clean, comfortable and warm with a comfortable bed and all that you would expect in a Mercure hotel. Car parking was easy and finding the hotel very easy. The restaurant was small and full, creating a good atmosphere, the service was excellent and the food very good. Breakfast was good with plenty of choice and things regularly replenished when running out. The overall standard of service was excellent and guests were made to feel welcome.

although we'd used this town for stopping over en-route to the Alps before, we'd never stayed in the Mercure. glad we did! despite being on a main road into town the room was very quiet. car parking was easy in the large gated car park. the hotel was not busy but many guests ate their evening meal in the restaurant. the chicken dish was great! the comfy bed and pillows were very welcomed after the long drive through France. breakfast provided a lovely choice of hot and cold food. the reception staff were very friendly and interesting and a credit to the company - you should pay them more!!! will stay here again and suggest any friends do the same when in the area.

Nice hotel, albeit directly at a main road. Had a quiet room towards the back and it was ok. Dinner and brekkie were great, good value for money. The service in the bar was however mediocre, at least in the afternoon, as the receptionist (at the same time responsible for the bar) was not really skilled.