Mercure Bourg en Bresse Hotel

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Mercure Bourg en Bresse Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,225 reviews

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Description

Hotel extras

  • Large, free private car park and charging terminal for electric vehicles

  • Buffet breakfast to be enjoyed in the dining area, room or the terrace.

  • A homemade meal served in the dining room, garden terrace or in your room.

  • Fitness room for working out!

Hotel location

Mercure Bourg en Bresse Hotel

10 avenue de Bad Kreuznach
01000 BOURG EN BRESSE
France

  • LIGNE 8:  1 GENDARMERIE

  • By plane

    AEROPORT, ANNECY MONT BLANC At 131km / 81 miles

  • By plane

    AEROPORT, GENEVE At 11km / 73 miles

  • By plane

    AEROPORT, LYON SAINT-EXUPERY At 81km / 50 miles

  • By helicopter

    AERODROME, LFHS, BOURG EN BRESSE At 5km / 3 miles

  • By car

    AUTOROUTE, BOURG EN BRESSE NORD At 10km / 6 miles

  • By car

    AUTOROUTE, BOURG EN BRESSE SUD At 11km / 6 miles

  • By car

    AUTOROUTE,BOURG EN BRESSE CENTRE At 4km / 2 miles

  • By train

    GARE, BOURG EN BRESSE At 4km / 2 miles

GPS:46.212345, 5.240967

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CHANTECLER

Our accommodation(s)

We offer 60 meticulously refurbished rooms. Classic rooms with new bedding and walk-in shower, and more spacious superior rooms for up to 4 people (2 adults and 2 children). You'll have every comfort you need for a most delightful stay.

Our guest reviews

Our guest reviews for
Mercure Bourg en Bresse Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,225 reviews

TripAdvisor Rating  4.0/5  634 reviews

Certificate of excellence 2022

Weekend en famille

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We only stayed for 1 night but we enjoyed our stay. Free parking, clean rooms. Didn't like the pillows.

Dear Mr Z., Thank you for taking the time to share your comments. We are delighted with your satisfaction with our free parking and our rooms. Regarding the pillows, we inform you that they will be changed very soon for the best comfort of our customers. We hope to welcome you back to our hotel very soon! Sincerely, Tissia, the reception.

Comfortable stay and great breakfast

Customer review rating 4.0/5

Helen Families - Confirmed reviews ALL

The hotel was comfortable and around a 20 minute walk from the centre. We particularly enjoyed the breakfast.

Dear HELEN N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bourg-en-Bresse. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissia, the reception

Difficult recovery from Covid

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

This hotel used to be very good and the restaurant excellent. Evidently post Covid personnel is inexperienced. Problems with rooms and much diminished restaurant quality after re-opening.

Dear ROBERTO P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bourg-en-Bresse. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissia, the reception

Ideal for an overnight in transit

Customer review rating 3.5/5

Isabelle Couples - Confirmed reviews ALL

We stayed at the Mercure just overnight from our trip from Germany to Italy. The hotel is ideally located close to the highway. We were impressed by the food for dinner although the main restaurant was closed and only served at the bar. The room was ok, bit worn out but had all it needed. There was a fire alarm at night because of another guest smoking in the room. While alarms can happen, we were standing outside at 4am without getting information from staff until I walked inside and the night shift agent told me it was a false alarm. No mention about it at checkout neither. It would have been a nice gesture to apologize even if the fault was with a guest.

Dear ISABELLE K., We very much appreciate your comments regarding your stay at the Mercure Bourg-en-Bresse hotel. It's always a pleasure to receive positive feedback. As for the fire alarm, we apologize for this incident and we assure you that we will do everything we can to better inform our customers of the situation if it happens again. Thank you again for sharing your experience, and we hope to see you again. Really, Tissia, receptionist.

Comfortable stopover

Customer review rating 4.5/5

Geoff Couples - Confirmed reviews ALL

The room was comfortable with excellent shower. We liked the buffet dinner and breakfast was excellent

Dear GEOFFREY B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bourg-en-Bresse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissia, receptionist .

very poor breakfast, room ok, good location

Customer review rating 2.0/5

Roger Couples - Confirmed reviews ALL

We asked if breakfast would be busy at 7am (on a ski season Saturday) and were advised to eat at 6:30. At 6:30 there was no sign of any staff in the breakfast area, no covid checks, the coffee (from a machine) was cold even after trying 3 cups, the hot water was not hot enough to make tea and there were no scrambled eggs in the heated dish obviously intended for such eggs. Eventually someone appeared and we asked for the eggs. At 6:55 something yellow was put into the dish but it looked horrible and was cold. Otherwise the room was OK and the location was excellent.

Dear ROGER A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bourg-en-Bresse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For information, Covid check is not mandatory for breakfast, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christelle

Relaxing and quite stay after a long drive

Customer review rating 5.0/5

Rene S. Families - Confirmed reviews ALL

The buffer was very well organized and the food was great. Excellent Covid prevention measures at dinner. Well done, we'll come again.

Well located

Customer review rating 3.5/5

Ts Couples - Confirmed reviews ALL

Nice hotel. Good location for stop off to ski resorts. Staff are very friendly in reception and bar areas. Definitely need someone who knows how to run the bar though. The restaurant staff were not well trained. Head waiter/wine steward was quite rude. Bed was very comfortable. Room was clean. Towels were tiny and a bit rough.

Convenient for A39/A40

Customer review rating 4.0/5

Nicole Couples - Confirmed reviews ALL

Absolutely fine but evening buffet was very average

Dear NICOLE L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bourg-en-Bresse and we thank you for taking the time to leave us your opinion and we are happy for your satisfaction. As for the evening buffet, I'm sorry it didn't live up to your expectations. Hoping to see you again soon. Sincerely, tissia, reception

Good stay-excellent re-open restaurant

Customer review rating 4.5/5

Keen D. Couples - Confirmed reviews ALL

Well located hotel on the way to Italy from London. Having re-open its restaurant for fully vaccinated people makes the one-night stay very pleasant.

Dear ROBERTO P., Thank you for your feedback! We are very happy that you enjoyed our restaurant! We hope to see you soon, Regards, Lucie / Receptionnist

Personalsed friendly SERVICE

Customer review rating 4.0/5

Eric Solo - Confirmed reviews ALL

Last minute booking on my way to Annemasse, they organized everything for my late arrival. I think was Victoire, excellent bed with fresh satinated covers My Hybrid car needed extra attention and they helped me spontaneously. Now in Novotel Annemasse and didn t find my pillbox, called if not left in room and asap they called me back but just found the pillbox in my car fallen under seat …oef. But the staff is with big smile. Hotel under construction but no harm for 1 night, service, clean room and good sleep in comfy bed made it great for me

Monsieur V., Nous vous remercions pour votre retour ! Nous sommes très heureux de vous avoir accueillis et d'avoir pu vous aider ! Nous espérons vous revoir bientôt ! Lucie / Réceptionniste

Not worth the money

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Very average stopover hotel. Charge way too much for what you get (which is very basic).

Good

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We like staying at the Mercure (we have been before) as we were travelling with a car and a boat on a trailer. We know your car park is suitable for parking overnight. The room was clean, and your receptionist kindly made a reservation for us at the L'Auberge Bresenne where we had a very enjoyable dinner. Thank you.

Enjoyable

TripAdvisor rating 4.0/5

David N TripAdvisor review

A good place to overnight, with warm reception, comfortable handicapped room, reasonably good breakfast. We've stayed here before, and this will certainly not be the last time! With Silver class ALL Accor, we also received a welcome drink.

Cher David, toute l'équipe vous remercie de cet agréable commentaire et nous serons heureux de vous retrouver bientôt, Prenez soin de vous Cordialement Christelle

Bourg en Bresse

TripAdvisor rating 5.0/5

DayTrip27438 Couples - TripAdvisor review

Very good modern hotel, good breakfast with a very good location for visiting Bourg en Bresse and the area around. Restaurants are very close or you could have a meal in the Hotel. Very close to the hotel is a large supermarket for buying anything you need and also sells petrol cheaper than normal roadside or supermarket prices

Cher client, merci pour cette note de 5/5. Nous sommes ravis que l'emplacement de l'hôtel vous ait permis de trouver tout ce dont vous aviez besoin. c'est avec grand plaisir que nous vous accueillerons lors d'un prochain séjour. Christelle adjointe de direction

Great Hotel for stopp over

TripAdvisor rating 4.0/5

wieland2018 Families - TripAdvisor review

Great Hotel for stopp over for a reasonable price. Easy to reach from highway and free parking space directly at the hotel. Restaurant was good as well and Gym seems well equipped (no time to practice this time)

Dear Travellers, I would like to say thank you for your pleasant comments. We are delighted that our services reached your expectations. We hope to see you soon in Mercure Bourg en Bresse. Best Regards,

OK, except one thing

TripAdvisor rating 4.0/5

MichelePura Business - TripAdvisor review

The hotel keeps its standard. The only very negative thing, unfortunately common to many hotels (not all, fortunately!) is the disgraceful fashion to place on the bed some totally uselss tissues (pillows and ribbons) simply for decoration. These tissues are not freshly cleaned before any guest, like the sheets, but are probably dry-cleaned every X months. This stuff has been used by many customers before and who know how. What have they done with that? The best option is that they threw them on the floor as you can do nothing with them. I do not want to think to what the worst option can be. The visual and chemical analysis carried on by TV Newsprograms for consumers show that just everything can be present in these tissues, same as on carpets and mattresses. It is really disgusting to see these tissues on the place where I will place my face when sleeping. I do hope this awful fashion can stop.

Excellent stop

TripAdvisor rating 5.0/5

ShropshireShrews Couples - TripAdvisor review

My wife and I stayed one night on our way home from skiing. While the outside appearance is not particularly attractive, the inside is welcoming and attractive. Our room was clean, comfortable and warm with a comfortable bed and all that you would expect in a Mercure hotel. Car parking was easy and finding the hotel very easy. The restaurant was small and full, creating a good atmosphere, the service was excellent and the food very good. Breakfast was good with plenty of choice and things regularly replenished when running out. The overall standard of service was excellent and guests were made to feel welcome.

lovely place to stop and relax

TripAdvisor rating 4.0/5

eh157 Couples - TripAdvisor review

although we'd used this town for stopping over en-route to the Alps before, we'd never stayed in the Mercure. glad we did! despite being on a main road into town the room was very quiet. car parking was easy in the large gated car park. the hotel was not busy but many guests ate their evening meal in the restaurant. the chicken dish was great! the comfy bed and pillows were very welcomed after the long drive through France. breakfast provided a lovely choice of hot and cold food. the reception staff were very friendly and interesting and a credit to the company - you should pay them more!!! will stay here again and suggest any friends do the same when in the area.

Great weekend stay,....very good breakfast

TripAdvisor rating 4.0/5

Jomael Couples - TripAdvisor review

Nice hotel, albeit directly at a main road. Had a quiet room towards the back and it was ok. Dinner and brekkie were great, good value for money. The service in the bar was however mediocre, at least in the afternoon, as the receptionist (at the same time responsible for the bar) was not really skilled.

Dear guest, we thank you for your comment, best regards, Christelle

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