Mercure Hotel Hamburg City 4 stars

Customer review rating (ALL Rating) 4.4/5 2,379 reviews

Best price
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Mercure Hotel Hamburg City - Image 1
Mercure Hotel Hamburg City - Image 2
Mercure Hotel Hamburg City - Image 3
Mercure Hotel Hamburg City - Image 4
Amsinckstr. 53, 20097 HAMBURG, Germany

Description

Hotel extras

  • Right across the street from the Harry Potter Theater

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 HAMBURG
Germany

GPS:53.545363, 10.0173

Telephone
Fax +49 40 23638155

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIER - 1163

Moin and Ahoy in the PIER - 1163 Bistro. At dawn, when the port is resting, you can find the right mooring place. Hamburg tradition meets intl. classics, fresh-innovative-Hanseatic Hiss the sails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,379 reviews

TripAdvisor Rating  4.0/5  1,061 reviews

As a regular g., I'm always happy with the exeperience with the Team

Customer review rating 4.5/5

Regular A. G. (. B. Business - Confirmed reviews ALL

As a regular g., it's a pleasure to feel welcome on each of my stays in the hotel. Yes, the hotel itself wouold benefit from a real refresh in terms of equipments (the elevators are so slow, equipment in the room are showing some signs of exhaustion, like fridges or bathrooms equipment leaking or not evacuating at all, but maintenance is always acting promptly), but the Team in its entireity is great !

Dear Mr B., Thank you very much for your very positive review and for taking the time to do so. We have passed on your kind appreciation of our staff to all employees. Positive feedback, especially at Christmas, is always a great motivation! We have passed on your comments regarding our hotel and its facilities to the management. We are very pleased to have you as a regular g. and to read that you were satisfied with our service. The entire City Team wishes you a Merry Christmas, sends you our best wishes and looks forward to welcoming you back soon. Best regards Thomas Buch Duty-Manager

well located, great bar service, good coffee :)

Customer review rating 4.0/5

Emilia Business - Confirmed reviews ALL

good experience. There were some misunderstanding but I consider language barrier caused the minor issues at check out. Little bit of leak from the toilet but service good, clean and tidy. Expensive parking - not free for quests, this is unusual for some visitors, but maybe standard for Germany. Very little minors. I will visit again during my next trip to Hamburg.

Dear Ms. C., Thank you very much for your positive review and for taking the time to write it. We have forwarded your note about the broken toilet to the relevant department. We apologize for any inconvenience caused! We are very pleased to read that you were satisfied with our location and our service. The entire City Team sends you our best wishes and looks forward to welcoming you back soon. Best regards Thomas Buch Duty-Manager

Not to recommend

Customer review rating 0.5/5

Tariq B. Business - Confirmed reviews ALL

Reception Employees are not nice, not kind. I don’t think that they are happy in their job or if they get enough education to hotel and hospitality! They do not smile, they do not say any pleasant words. They do not give you any instructions, suggestions, informations. For example there is garage maintenance work and sometimes you don’t finde a place to park your car, they know that but they don’t offer any other options or suggestions. Accidentally I saw a small paper for the parking areas near to the hotel. About that told me nobody of them. Another example, I wanted to order a meal and I asked a normal question if the meal with or without a Drink. The answer was “here is not McDonalds”. I find this is not respectful. Price-Service of 4 stars hotel very expensive and low quality service. For example They don’t offer daily room service!! It is generally a bad experience and I don’t recommend this hotel in this beautiful city!

Dear Tariq B., Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about the challenges you faced during your recent stay with us. Your experience certainly does not reflect the high standards of service we strive to provide. We sincerely apologize for the shortcomings you encountered at the reception. Please rest assured that we will address this matter internally to ensure that our team receives the necessary training and support to deliver a more welcoming and informative service to our guests. Providing a warm and helpful atmosphere is paramount to us, and we regret that we fell short in your case. Regarding the issue with the garage maintenance work and the lack of alternative parking suggestions, we appreciate you bringing this to our attention. We will work on improving our communication and assistance in such situations to offer better solutions to our guests. As for the dining experience, we apologize for the response you received; it does not align with the respectful and courteous service we aim to provide. We take your comments about the price-service ratio and the room service into serious consideration as we continuously strive to enhance the overall guest experience. Your feedback is invaluable to us as we work towards improvements. Once again, we apologize for the inconveniences you faced and appreciate your feedback as it helps us to address areas needing improvement. Should you reconsider staying with us in the future, we would be delighted to demonstrate the true level of service and hospitality that Mercure Hotel Hamburg City is known for. Kind Regards from Hamburg, Emily Tiedge Front Office Manager

Good Stay

Customer review rating 4.0/5

Lee D. Business - Confirmed reviews ALL

As always, a great stay... !

Dear Mr. D., We would like to thank you very much for taking the time to share your positive feedback about your stay. We are very pleased that you enjoyed your stay with us and we hope to welcome you back soon. Kind regards Thomas Buch Duty-Manager

Good stay, some hiccups

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Very nice staff, rooms are clean and spacious and the price is right. The neighborhood is pretty dicey with a big road, lots of construction and lots of homeless near there. Also the parking construction was a surprise after booking the room.

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Other web-users rate our hotel

  • 1,170 reviews 8.1/10 Location
  • 1,749 reviews 7.2/10 Room
  • 1,569 reviews 8.1/10 Service
  • 22 reviews 6.8/10 WiFi
  • 1,263 reviews 8.4/10 Breakfast
  • 845 reviews 5.4/10 Comfort
  • 745 reviews 7.7/10 Cleanliness
  • 429 reviews 2.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.