Mercure Hyeres Centre Hotel

This hotel is difficult to classify since location is untypical. Located in a popular area, this hotel shared its parking with a Flunch cafeteria. Next to the hotel, you have a supermarket carrefour and on the opposite side a large avenue quite busy and noisy. Now the hotel itself is OK and the garden is nice. The staff will do their best to help you. As a Diamond membership, i was expecting an upgrade that I did not get. I was given a connecting room which is generally the source for bad isolation. After complaining, we visited some rooms and finally changed . The team did their best to help and try to resolve the issue. However as room allocation , they should have allocated another room. Rooms are overall Ok but not so large. Breakfast is good enough. The team is nice and helpful but the Flunch environment does not help the hotel reputation.

Nickel

Wifi connection a bit unstable, which complicated working from the hotel. At the same time, the reception people was not very professional, as we wanted to do an early check-in, if possible, and they were not the most polite people

Check-in took long - only one person available and got interrupted by phone calls. The current check-in counter feels like a temporary solution and I sincerely hope it is because it's not nice. The allocated room was opposite to the elevator, a room with connecting doors and a disabled room. As aircrew, this room is normally not acceptable to us. Especially in case of a late arrival, we require a quiet room away from the elevator and chatting cleaning ladies in the hallway. Also connecting rooms are normally not a good idea. The bathroom was dirty in places and especially the ceiling looked old and in need of cleaning and repair. The lamp in the room was so dusty, it was really disgusting. The wardrobe is a bit of a joke since it is too small to actually properly hang your clothes there. The clothes hangar just doesn't fit. There was also no table in the room to put some items on, only the very small shelf under the tv. The showerhead in the bathroom would not stay upright, it kept falling down, making it impossible to have a shower without actually holding the shower head. Altogether the stay was very average. I was happy we only had to stay here one night because the hotel was well below our standard for hotels. I will feed this info back to the company as well and unless changes are made, I will prefer to stay at a different hotel in the future.

Good