ibis Styles Toulon Centre Port Hotel 3 stars

Super

We drove from Toulon using gps and spent over one hour circling the building unable to find the entrance Or locate the parking garage. When we tried calling the desk, no one answered! At 1 pm? Why? The small Ibis green sign on the building is hard to see from some angles and there was no warning on your site that this could be problematic for foreign guests.

Travelled with our 9 year old, and we did not have a car. The location is perfect - close to a bus station, close to the port. Near the commercial center. We arrived on a Sunday, so a bit tricky to find the lift to access the hotel. Had to call the hotel. The staff were helpful and nice. The room was clean. But no fridge or no electric pot for hot water. Aside from the welcome drinks, they also offered us a plate of charcuteries on their Friday jazz night. During this COVID period, we always prefer ACCOR Hotels with their standard safety rules: in the breakfast, in the lifts, and in public spaces.

Super satisfait

Morning breakfast was nice and with some options, but no lactose free. Duve cover everyday changes, but one day with blood stain, which made me very upset.

Stayed for two nights for rugby match. As close to Stad Mayol as you can get. Good breakfast but continental in style, could have catered better for Welsh fans. Good bar with some character. The bar did run out of beer after the match, bad planning. Staff were great and had good english. Close to seafront with great bistros.

I was booked our stay on accorhotels.com, by selecting a "family package", including 2 rooms together. We are a family of 2 adults and 3 kids all is under age 10. I thought if I book a "family package", including two large rooms, the two rooms will be connecting. But it wasn't. It just turned out that the hotel has no connecting rooms at all and the two large room is even not next to each other. When I've complained at the front desk, the arrogant team only offered us two standard rooms, next to each other, but nothing else, also, they gave me a pack and play bed to setup myself. In the morning, when it was time to pay, they just charge the price of two large rooms for 200 EUR! When I complained about the price and all the hassle what we had, they just said, it was my decision to take the smaller rooms and I should have known they do not have connecting rooms at all.... All staff member, the receptionist and the director was unfriendly and arrogant. I understand it is my mistake, thinking the family package is not automatically means connecting rooms, but then this should be well highlighted on the website also.

Our group of 5 agreed that the hotel was very clean, in good condition and the decoration looked new. The staff were helpful and friendly. The location is excellent for the rugby stadium, immediately adjacent, and very close to the marina where there is a good choice of restaurants. The underground public car park is connected directly to the hotel lobby by a lift.