Always a pleasure to stay at Ibis - Your staff is really taking care of their guest

Great for overnight stay before early morning ferry departure. Very comfortable room and very friendly welcome. Nothing to do with Ibis but the experience of being unable to leave the car park —because the gates were locked - at 5.30 in the morning was traumatic. Someone came eventually to sort problem but we only just got to the ferry queue on time. Also, we had change, but ticket machine would not accept payment by card

Clean and a lot of space in the room. Ecological cups in the bathroom. Very nice shampoo and body wash. Calm room.

The area of the hotel didn’t feel safe at all. The parking was not included. The quality of the breakfast was terrible, not even decent coffee. The shower pressure was minimum and it would be intermittently hot and cold. We didn’t have a hand towel. There was no safe box in the room. Nobody enforced the COVID restrictions.

See above

Stayed for two nights for rugby match. As close to Stad Mayol as you can get. Good breakfast but continental in style, could have catered better for Welsh fans. Good bar with some character. The bar did run out of beer after the match, bad planning. Staff were great and had good english. Close to seafront with great bistros.

I was booked our stay on accorhotels.com, by selecting a "family package", including 2 rooms together. We are a family of 2 adults and 3 kids all is under age 10. I thought if I book a "family package", including two large rooms, the two rooms will be connecting. But it wasn't. It just turned out that the hotel has no connecting rooms at all and the two large room is even not next to each other. When I've complained at the front desk, the arrogant team only offered us two standard rooms, next to each other, but nothing else, also, they gave me a pack and play bed to setup myself. In the morning, when it was time to pay, they just charge the price of two large rooms for 200 EUR! When I complained about the price and all the hassle what we had, they just said, it was my decision to take the smaller rooms and I should have known they do not have connecting rooms at all.... All staff member, the receptionist and the director was unfriendly and arrogant. I understand it is my mistake, thinking the family package is not automatically means connecting rooms, but then this should be well highlighted on the website also.

Our group of 5 agreed that the hotel was very clean, in good condition and the decoration looked new. The staff were helpful and friendly. The location is excellent for the rugby stadium, immediately adjacent, and very close to the marina where there is a good choice of restaurants. The underground public car park is connected directly to the hotel lobby by a lift.