Novotel Bangkok on Siam Square 4 stars

Customer review rating (ALL Rating) 4.5/5 3,004 reviews

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Novotel Bangkok on Siam Square - Image 1
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Novotel Bangkok on Siam Square - Image 4
392/44 Siam Square Soi 6, Rama I Road Pathumwan, 10330 BANGKOK, Thailand

Description

Hotel extras

  • 1 minute walk to Siam Paragon, MBK & CentralWorld shopping malls

  • Quick access to Suvarnabhumi Airport by BTS sky-train or highway

  • International asian buffet restaurant

  • 1 minute walk to BTS Siam sky-train station & city center

  • Free WIFI and comfortable working & meeting spaces

Our accommodation(s)

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Hotel location

Novotel Bangkok on Siam Square

392/44 Siam Square Soi 6, Rama I Road Pathumwan
10330 BANGKOK
Thailand

GPS:13.744721, 100.534816

Telephone
Fax +66 2 255 1824

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,004 reviews

Customer review rating 5.0/5

Cheng C. T. Business - Confirmed reviews ALL

back to my 2nd home in Bangkok. Always happy to return to meet familiar and friendly host at Novotel Siam Square. Stayed 2 nights for work but very important to be well located,

Dear Cheng C. T., Thank you for your continued loyalty and for choosing us as your second home in Bangkok. We are delighted to know that our familiar and friendly team always makes you happy to return, and that our convenient location continues to support your important work trips. Providing a welcoming and seamless environment for our valued guests is always our top priority. We look forward to welcoming you back to your home away from home very soon. Warm regards, Chananya Chaichok Guest Experience Manager

Customer review rating 1.5/5

Jaya S. D. Families - Confirmed reviews ALL

Reception, house keeping after multiple calls, huge wait only attending the guest which was worst part of. toilet was leaking.

Dear Jaya S. D., Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your stay did not meet your expectations, particularly regarding the challenges you experienced with housekeeping and the condition of your toilet. Waiting for assistance and feeling uncomfortable is never the experience we want to provide. Please rest assured that we take your comments very seriously and will address these service and maintenance issues with our team to ensure improvements are made. We value your feedback as it helps us do better and hope to have the opportunity to welcome you back for a much smoother stay in the future. Warm regards, Chananya Chaichok Guest Experience Manager

Customer review rating 4.5/5

Hock P. C. Couples - Confirmed reviews ALL

Check in was smooth and room was made available event though I was slightly early. Staff were pro-active and courteous.

Dear Hock P. C., Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our excellent central location and that your early check in was handled smoothly by our proactive team. Providing warm and attentive service is always our priority, and it is wonderful to know our staff made a positive impression during your stay. We truly appreciate your feedback and look forward to welcoming you back for another wonderful visit in the near future. Warm regards, Chananya Chaichok Guest Experience Manager

Customer review rating 3.0/5

Soon H. S. Couples - Confirmed reviews ALL

Despite being an Accor+ Explorer member and done my online check in before arrival, I did not notice my check in process to be faster or smoother. In fact, I was even told incorrectly that my room was not ready when I showed up at 3.30pm to check in. There was no obvious signs or indication for Accor member to do their check in. I was waiting at the common area and has no idea where Accor member can do their check in. I have given similar feedback 4 years ago from my last stay but unfortunately, nothing has improved.

Dear Soon H. S., Thank you for taking the time to share your feedback with us. We sincerely apologize that your check in experience did not reflect the smooth and efficient process you anticipated, especially after completing your arrival details online and as an esteemed member of our loyalty program. We regret the confusion regarding designated priority areas and the incorrect information provided about your room availability at 3.30pm. Please rest assured that your comments have been shared directly with our front office leadership team to address these operational oversights and improve our arrival procedures. We deeply appreciate your continued loyalty and the opportunity to learn from your experience, and we hope to welcome you back in the future to provide the seamless service you rightly expect. Warm regards, Chananya Chaichok Guest Experience Manager

Customer review rating 5.0/5

Saranya K. Couples - Confirmed reviews ALL

Super location and staff is so good

Dear Saranya K., Thank you for sharing your feedback with us. We are delighted to know that you enjoyed our super location and found our team to be so wonderful. Providing warm hospitality and a convenient setting for our guests is always our top priority, and it is rewarding to hear that your experience reflected this. We look forward to welcoming you back for another great stay in the future. Warm regards, Chananya Chaichok Guest Experience Manager

Other web-users rate our hotel

  • 3,708 reviews 9.7/10 Location
  • 2,461 reviews 6.4/10 Room
  • 5,271 reviews 9.4/10 Service
  • 28 reviews 8.8/10 WiFi
  • 1,077 reviews 6.8/10 Cleanliness
  • 869 reviews 5.3/10 Comfort
  • 774 reviews 4.8/10 Amenities
  • 729 reviews 7.1/10 Breakfast

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