Novotel Bangkok on Siam Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,935 reviews

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Novotel Bangkok on Siam Square - Image 1
Novotel Bangkok on Siam Square - Image 2
Novotel Bangkok on Siam Square - Image 3
Novotel Bangkok on Siam Square - Image 4
392/44 Siam Square Soi 6, Rama I Road Pathumwan, 10330 BANGKOK, Thailand

Description

Hotel extras

  • 1 minute walk to Siam Paragon, MBK & CentralWorld shopping malls

  • Quick access to Suvarnabhumi Airport by BTS sky-train or highway

  • International asian buffet restaurant

  • 1 minute walk to BTS Siam sky-train station & city center

  • Free WIFI and comfortable working & meeting spaces

Our accommodation(s)

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Hotel location

Novotel Bangkok on Siam Square

392/44 Siam Square Soi 6, Rama I Road Pathumwan
10330 BANGKOK
Thailand

GPS:13.744721, 100.534816

Telephone
Fax +66 2 255 1824

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,935 reviews

Customer review rating 1.5/5

Maya S. Families - Confirmed reviews ALL

Our stay at Novotel Siam Bangkok was very disappointing. When we arrived, we were given a room on the 11th floor that had a very strong sewage smell. The entire corridor on that floor smelled the same, making it unpleasant and, in our opinion, unhealthy to breathe. We asked to change rooms, and while the staff changed it immediately, they moved us to the 9th floor, far away from our children’s room, which created a major inconvenience for our family. To make matters worse, instead of upgrading us or offering any compensation for the unpleasant experience, we were given a smaller room. Although the new room did not have the sewage smell, it was significantly smaller than the one we originally booked. Breakfast was another disappointment. We informed the hotel in advance that we were traveling with a child who has celiac disease and requires a strict gluten-free diet. Despite this, the only gluten-free option provided was a single piece of dry bread. This level of service is unacceptable for an international hotel. In addition, there was constant noise from drilling and elevator renovation works, which made it impossible to relax. Overall, this was a very disappointing experience. We will not return to this hotel and cannot recommend it to others.

Dear Maya S., Thank you for sharing your experience with us. We are deeply concerned to read about the significant issues you encountered during your stay, from the unpleasant odor on the 11th floor and the inconvenience regarding your room relocation to the challenges with dietary requirements for your family. We also recognize how disruptive the noise from renovation works must have been when you were hoping to rest. Providing a comfortable, safe, and accommodating environment is our highest priority, and it is clear we fell short across multiple touchpoints during your visit. Your feedback has been shared with our management and operational teams for immediate review. We truly value you bringing these matters to our attention. Kind regards, Chananya Chaichok Guest Experience Manager

Customer review rating 3.0/5

Denise W. T. W. Business - Confirmed reviews ALL

In my recent 4 nights stay, I received a call from the front desk on the 3rd day morning, telling me that my husband was checking out the room. But I was alone for biz trip. She even mentioned the correct room number but I'm pretty sure it was a mistake, but she didn't bother double checking in the system before calling into the room (perhaps she saw the number wrongly on the card holder). The room I stayed in, 1621, whenever I took a shower, water flowed all the way to toilet bowl area. It wet the floor and the experience was really bad for the price I paid.

Dear Denise W., Thank you for taking the time to share your detailed feedback with us. I am truly sorry to hear about the distress caused by the unexpected morning call regarding check-out, as well as the frustrating shower drainage issue in room. For a four-night business stay, seamless rest and comfort are essential, and I completely understand how disappointing this experience was for you. Please rest assured that your comments have been noted internally to ensure our front desk accuracy and room maintenance are addressed. We truly appreciate your patience, and I hope we will have the opportunity to welcome you back for the flawless, comfortable stay you deserve. Warm regards, Chananya Chaichok Guest Experience Manager

Customer review rating 4.5/5

Man T. S. Families - Confirmed reviews ALL

Staffs are nice and helpful

Dear Man T., Thank you so much for choosing to stay with us and for sharing your wonderful rating and feedback. We are thrilled to know you enjoyed our convenient location and that our team made such a positive impression on your visit. Delivering warm, helpful hospitality is what we strive for every day, so hearing that our staff took such good care of you is truly rewarding. It was a real pleasure hosting you, and we hope to have the delight of welcoming you back again very soon. Warm regards, Chananya Chaichok Guest Experience Manager

Customer review rating 5.0/5

Rainer D. S. Families - Confirmed reviews ALL

Located in the heart of Siam Square. The location is haven for people who like to shop and ease of mobility for both public and private transportation. The hotel room has seen better days sure but the staff and their service compensates for it, 100 percent. The buffet breakfast is the same all througout our stay. That’s a let down i must say. Nonetheless, quality is okay.

Dear Rainer D., Thank you for taking the time to share your balanced feedback following your stay in the heart of Siam Square. We are delighted to know that our central location offered you such convenient mobility for shopping and getting around the city. It is also wonderful to hear that the dedication of our team members truly shone through and compensated for areas where the room has aged. At the same time, we acknowledge your disappointment regarding the variety at our breakfast buffet during your visit. Your comments regarding the daily rotation are valuable to us as we look for ways to enhance our culinary offerings. We hope to have the pleasure of welcoming you back for an even more satisfying stay in the future. Warm regards, Chananya Chaichok Guest Experience Manager

Customer review rating 5.0/5

Yoko M. Friends - Confirmed reviews ALL

I've stayed at this hotel every time I visit Bangkok, and it has never disappointed. The location is excellent, the rooms are always comfortable and well-maintained, and the staff is consistently friendly and welcoming. It's become my go-to hotel whenever I'm in Bangkok, and I've recommended it to many of my family and friends. I look forward to staying here again on my next trip.

Dear Yoko M., Thank you so much for your perfect score and for your continued trust in us. It is truly the ultimate compliment to know that we are your go-to hotel in Bangkok and that you so kindly recommend us to your family and friends. Knowing that our unbeatable location, comfortable rooms, and the consistent warmth of our team keep bringing you back means the world to our entire staff. We are deeply grateful for your loyalty, and it will be our absolute pleasure to welcome you back again on your next trip. Warm regards, Chananya Chaichok Guest Experience Manager

Other web-users rate our hotel

  • 3,772 reviews 9.7/10 Location
  • 2,483 reviews 6.5/10 Room
  • 5,475 reviews 9.5/10 Service
  • 32 reviews 8/10 WiFi
  • 1,089 reviews 7/10 Cleanliness
  • 913 reviews 5.1/10 Comfort
  • 852 reviews 8.8/10 Food
  • 812 reviews 5.2/10 Amenities

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