Mercure Hotel Hannover City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,483 reviews

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Mercure Hotel Hannover City - Image 1
Mercure Hotel Hannover City - Image 2
Mercure Hotel Hannover City - Image 3
Mercure Hotel Hannover City - Image 4
Willy Brandt-Allee 3, 30169 HANNOVER, Germany

Description

Hotel extras

  • International Sustainability Certificates GREENKEY and BREEAM

  • Unlimited free water is available to you at any time at our BRITA water dispensers

  • The historic "Marienburg Room" from 1889 - the interior is a gift from Queen Marie

  • 2022-2023 New carpets, furniture, paint and lighting in rooms and hallways

  • Central, quiet & green location at Maschpark & Town Hall between Maschsee & city

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege room with 2 single beds

Photo out of - Privilege room with 2 single beds

Our 22m² Privilege Twinbed rooms (2x100x200cm can be set up separately if required) have a 55" TV, a Nespresso machine, a mini-bar with free drinks and snacks, as well as a late check-out until 3 pm.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 22 m² / 236 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Relax in our cozy standard single room with a comfortable single bed (120x200cm). Features include tea and coffee facilities, a flat-screen TV and free WIFI for your comfort.

  • Views:

    City View or Courtyard View or Historic side view or Park view

Max. number of persons
1
Area
From 17 m² / 182 sq ft

Bedding

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our Standard Rooms are ideally suited to your needs. In addition to a TV and telephone, these rooms feature high-quality twin beds, comfortable seating and a functional desk space with free WIFI access, air conditioning and minibar.

  • Views:

    City View or Courtyard View or Historic side view or Park view

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our feelgood rooms with king-size beds are equipped with a 55" TV. Prepare an aromatic coffee with the Nespresso machine. The mini-bar is stocked with refreshing, complimentary drinks and snacks.

  • Views:

    City View or Historic side view or Park view or Patio

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our beautiful Friends & Family room has two single beds and a double sofa bed (min. 140x200cm) and includes a Nespresso coffee machine, drinks and snacks from the mini-bar and a late checkout until 3 pm.

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our spacious Friends & Family room have two single beds and a single sofa bed (90x200). Help yourself to the Nespresso machine, drinks and snacks from the mini-bar and feel free to arrange a complimentary check-out until 3 pm.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Single bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 HANNOVER
Germany

GPS:52.366829, 9.740032

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 145 rooms
  • 3 rooms for people with reduced mobility
  • 2 connecting rooms
  • 145 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Room service
  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

5 Meeting rooms

Family

Services for children

  • Board games available
  • Tourist guide for families

Well-being

Fitness

  • On site
  • Sauna room

Sports and leisure

Bowling

  • Nearby

Dart board

  • Nearby

Bike rack facilities

  • On site

Jogging track

  • On site

Jogging track

  • Nearby

Pedal boat

  • Nearby

Bike rack facilities

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 24 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.79 m / 5.9 ft

  • Parking pricing: 25.00 € 25 EUR Per day

Security

  • Well-lit parking
  • CO detection in car park
  • Parking equipped with lights

Accessibility

  • Accessible parking

DAS RESTAURANT

Photo out of - DAS RESTAURANT

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

Cooking style
Regional
Capacity
80
Accessibility
Accessible service
Willy Brandt-Allee 3, 30169 Hannover, Germany
Telephone +49 511 8008101
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

- CURRENTLY CLOSED - RELAX - Food, Drinks & You. The name says it: Sit, drink, eat and work as you want and feel like. Inspiration for good ideas, good decisions and good conversations.

Can be booked from 6:30 a.m.: Our rich breakfast offer pampers you with tasty and healthy products; in the restaurant, in the room or in fine weather on our terrace.

Be active, or relax: In our fitness area you can work out on the treadmill, bike and rowing machine.

Relaxation and recreation in the hotel sauna! Enjoy the soothing warmth of our sauna, which is available daily on request from 4:30 p.m. to 9:00 p.m. The use of the sauna is of course free of charge for our hotel guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,483 reviews

Customer review rating 5.0/5

Olive S. Couples - Confirmed reviews ALL

Dear S, Thank you so much for your wonderful review and for awarding us such an outstanding score of 100/100! ❤️ We are absolutely delighted to hear that you had such an enjoyable stay with us. It is especially rewarding to know that you appreciated our comfortable rooms, the pleasant atmosphere, our restaurant and, above all, the friendliness and professionalism of our team. Your kind words mean a great deal to us and are a wonderful motivation for our entire team. We will be more than happy to share your lovely feedback with all our colleagues. It was truly a pleasure having you with us, and we very much look forward to welcoming you back for another memorable stay in the near future. Warmest regards from Hannover, Damian Hildebrandt

Customer review rating 5.0/5

Dennis D. Business - Confirmed reviews ALL

Dear Guest, Thank you for your excellent review. We are delighted to hear that everything was perfect during your stay. Your kind words about our friendly and helpful employees, as well as our breakfast, mean a great deal to us. It is especially wonderful to know that, although you do not remember any names, every team member made you feel welcome with their smile and willingness to help. Creating this warm and welcoming atmosphere is exactly what we strive for every day. Thank you for your recommendation and for awarding us top marks in all categories. We look forward to welcoming you back for another very enjoyable stay in the future. Kind regards, Chantal Klattenburg Project Manager

Customer review rating 3.0/5

Emma L. Business - Confirmed reviews ALL

Customer review rating 3.0/5

Andreas G. Business - Confirmed reviews ALL

Dear Mr. G, Thank you for taking the time to share your feedback with us. We are truly sorry that your recent stay did not meet your expectations. Having to clarify the breakfast payment several times, combined with the long waiting time and the difficulties you experienced when requesting your final invoice, is certainly not the experience we want our guests to have. We sincerely apologize for the frustration this caused you. The way these matters were handled, particularly the communication at reception, does not reflect our service standards. Regarding our sustainability measures and the use of paper, we would like to clarify that our goal is not to eliminate paper entirely, but rather to handle as many processes digitally as possible. This approach is part of a company-wide policy. As a frequent guest of our hotel, you may already be familiar with our digital invoicing procedure, which we have been following for approximately two years. Nevertheless, we understand your frustration regarding the invoice and the lack of transparency before your credit card was charged. We also recognize that the way this policy was communicated to you could have been handled much more professionally and in a more guest-oriented manner. Thank you for your loyalty and for bringing these issues to our attention. We take your comments seriously and regret that your experience, particularly during check-out, left you with such a negative impression. Kind regards, Damian Hildebrandt

Customer review rating 4.5/5

Michael M. Couples - Confirmed reviews ALL

Wow, thank you so much for this wonderful review! 😊 We’re delighted to hear that you and your companion had such a lovely stay with us and that you especially enjoyed our rooms, breakfast, and our team. ❤️ Thank you also for sharing your feedback regarding the Wi-Fi. We truly appreciate your comments and will take them on board, as we want every guest to feel comfortable and enjoy a thoroughly pleasant stay with us. We would be delighted to welcome you back to our hotel soon and have another opportunity to make your stay a memorable one! Warm regards from Hanover, and we hope to see you again very soon! ✨ Damian Hildebrandt

Dear S, Thank you so much for your wonderful review and for awarding us such an outstanding score of 100/100! ❤️ We are absolutely delighted to hear that you had such an enjoyable stay with us. It is especially rewarding to know that you appreciated our comfortable rooms, the pleasant atmosphere, our restaurant and, above all, the friendliness and professionalism of our team. Your kind words mean a great deal to us and are a wonderful motivation for our entire team. We will be more than happy to share your lovely feedback with all our colleagues. It was truly a pleasure having you with us, and we very much look forward to welcoming you back for another memorable stay in the near future. Warmest regards from Hannover, Damian Hildebrandt

Customer review rating 5.0/5

Dennis D. Business - Confirmed reviews ALL

everything was perfect, nice employes og very good breakfast

Dear Guest, Thank you for your excellent review. We are delighted to hear that everything was perfect during your stay. Your kind words about our friendly and helpful employees, as well as our breakfast, mean a great deal to us. It is especially wonderful to know that, although you do not remember any names, every team member made you feel welcome with their smile and willingness to help. Creating this warm and welcoming atmosphere is exactly what we strive for every day. Thank you for your recommendation and for awarding us top marks in all categories. We look forward to welcoming you back for another very enjoyable stay in the future. Kind regards, Chantal Klattenburg Project Manager

Customer review rating 3.0/5

Emma L. Business - Confirmed reviews ALL

Room is a little outdated with carpet flooring but clean. Restaurant has a nice look, breakfast was nice. The bed was really not comfortable and the bedding was really low quality.

Customer review rating 3.0/5

Andreas G. Business - Confirmed reviews ALL

The stay was good but not great. I was asked 3 times to pay for breakfast from 3 different people although I paid during check in. I asked to get a pre print of my final bill before using the credit card which was several times denied. It’s an “company policy” not to print it out. Really ? I am the paying customer and long time Mercury user and are denied a business relevant document before my credit is used . Another customer in front of me had the same experience . I waited almost 30 minutes on my final bill and was told by the receptionist it will take even longer. I had to leave without seeing it to the airport and didn’t get it for several hours. Overall a very disturbing experience.

Dear Mr. G, Thank you for taking the time to share your feedback with us. We are truly sorry that your recent stay did not meet your expectations. Having to clarify the breakfast payment several times, combined with the long waiting time and the difficulties you experienced when requesting your final invoice, is certainly not the experience we want our guests to have. We sincerely apologize for the frustration this caused you. The way these matters were handled, particularly the communication at reception, does not reflect our service standards. Regarding our sustainability measures and the use of paper, we would like to clarify that our goal is not to eliminate paper entirely, but rather to handle as many processes digitally as possible. This approach is part of a company-wide policy. As a frequent guest of our hotel, you may already be familiar with our digital invoicing procedure, which we have been following for approximately two years. Nevertheless, we understand your frustration regarding the invoice and the lack of transparency before your credit card was charged. We also recognize that the way this policy was communicated to you could have been handled much more professionally and in a more guest-oriented manner. Thank you for your loyalty and for bringing these issues to our attention. We take your comments seriously and regret that your experience, particularly during check-out, left you with such a negative impression. Kind regards, Damian Hildebrandt

Customer review rating 4.5/5

Michael M. Couples - Confirmed reviews ALL

Lovely hotel, well appointed, great breakfast.. internet could be faster.

Wow, thank you so much for this wonderful review! 😊 We’re delighted to hear that you and your companion had such a lovely stay with us and that you especially enjoyed our rooms, breakfast, and our team. ❤️ Thank you also for sharing your feedback regarding the Wi-Fi. We truly appreciate your comments and will take them on board, as we want every guest to feel comfortable and enjoy a thoroughly pleasant stay with us. We would be delighted to welcome you back to our hotel soon and have another opportunity to make your stay a memorable one! Warm regards from Hanover, and we hope to see you again very soon! ✨ Damian Hildebrandt

Customer review rating 4.0/5

Ian D. Business - Confirmed reviews ALL

very pleased. The staff were nice to deal with and the rooms were kept spotless.

Thank you very much for taking the time to share such a wonderful review with us! We’re delighted to hear that you had a very pleasant stay at the Hotel and that our convenient location, well-maintained rooms, and friendly team contributed to such a positive experience. It’s especially lovely to read that you found our rooms spotless and our staff attentive and welcoming. Providing a comfortable and enjoyable stay for our guests is something we truly value, so your kind words mean a great deal to our entire team. A special thank you for highlighting our breakfast team! We’re thrilled to hear that they made such a positive impression during your stay. We will gladly share your compliments with our breakfast colleagues, who will be delighted to know that their efforts were appreciated. We also sincerely appreciate your loyalty as an ALL Accor Classic member and your recommendation of our hotel. Feedback like yours motivates us to continue delivering attentive service and creating memorable experiences for our guests. It was a pleasure having you with us, and we very much hope to welcome you back to Hanover in the future. We look forward to the opportunity to make your next stay just as enjoyable, if not even better! Warm regards from Hanover, and hopefully see you again soon! Damian Hildebrandt

Customer review rating 3.5/5

Michael C. Business - Confirmed reviews ALL

I would rate my stay as satisfactory and this is for the reason my room had an adjoining room with a connecting door, the person / persons in the adjoining room were very loud which impacted the quality of my stay.

Dear Mr C, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you were satisfied with our hotel, our facilities and especially our team. However, we sincerely regret that the noise from the adjoining room affected the quality of your stay. Please be assured that we are always happy to assist our guests in such situations. Should noise from neighbouring rooms disturb your comfort, we encourage you to contact our reception team, who will be glad to look into the matter and, subject to availability, consider offering you a room change. We apologise that this disturbance affected your experience and appreciate your kind comments about our staff. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable and peaceful stay. Kind regards from Hannover Damian Hildebrandt

Customer review rating 1.0/5

Joshua M. B. Business - Confirmed reviews ALL

We had bed bugs and bites from this hotel - very disappointing given the price paid.

Dear Joshua, Thank you for sharing your feedback. We take such concerns very seriously and therefore carried out an additional inspection. No evidence of bed bugs was found in the room. It is possible that the insects you noticed were stink bugs, which are currently very common in Germany, especially during the autumn months when they seek shelter from colder temperatures and often enter houses, apartments, and hotels. These insects are frequently mistaken for other pests. Please note that stink bugs are harmless: they do not bite, do not sting, and do not transmit diseases. We hope this clarification is helpful and would be pleased to welcome you again in the future. Greetings, Julia Becker (Reservation Manager)

Customer review rating 4.0/5

Liam T. Business - Confirmed reviews ALL

Stayed here for 4 night, found the hotel to be clean, comfortable and in a good location for restaurants etc. I slept very well and the bed was very comfortable. A few small disappointments with the facilities, the room was a bit dark as it lacked a main light, only lamps. There was no bottled water in the room (you could get a bottle for a €15 deposit at reception) and I would have expected a 4* hotel to have an iron and ironing board in the room. Breakfast was also a little limited, especially with hot choices and only one coffee machine which meant queues at busy times.

Dear Liam, Thank you for taking the time to share your detailed feedback following your four-night stay with us. We are pleased to hear that you found our hotel clean and comfortable, enjoyed our convenient location, and had a restful night's sleep in our comfortable beds. We also appreciate your kind words about our team and your loyalty as an ALL Accor Silver member. We are sorry that some aspects of your stay did not fully meet your expectations, particularly regarding the room lighting, breakfast selection and Wi-Fi connection. Your comments are valuable to us, and we will gladly share them with the relevant teams. Regarding the bottled water, we would like to clarify that the €15 is not an actual deposit charged to your account. We simply record the bottle in the room account, and the amount is only charged if you choose to take the bottle home with you. As part of our commitment to sustainability, we deliberately avoid placing disposable bottles in every room. We believe this approach helps reduce unnecessary consumption and waste while still allowing our guests to enjoy bottled water when needed. We would also like to mention that, although our breakfast buffet offers a selection of hot and cold items, our restaurant team is always happy to assist with additional freshly prepared options. You are welcome to ask our staff for coffee specialities served directly at your table, as well as freshly prepared hot egg dishes such as omelettes and fried eggs. We are sorry if this possibility was not sufficiently communicated during your stay. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. Kind regards, Damian Hildebrandt

Customer review rating 3.5/5

Torben W. Couples - Confirmed reviews ALL

Good

Sehr geehrte Gäste, vielen Dank für Ihre Bewertung und die Zeit, die Sie sich dafür genommen haben. Wir freuen uns über Ihre Rückmeldung und nehmen diese als Ansporn, unseren Service und unsere Leistungen kontinuierlich weiterzuentwickeln. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Ann-Christin Koch Rooms Division Manager

Customer review rating 5.0/5

Elisabeth C. Families - Confirmed reviews ALL

We love staying at the Mercure because the customer service is excellent, rooms are beautiful, and the hotel food is fantastic.

Dear Elisabeth C., thank you very much for your review and the kind words about our hotel. We are very pleased to read that you always feel at home during your stays at the Mercure and that you have such positive things to say about our customer service and the rooms. We’re especially glad that we were able to help you quickly and easily when you accidentally booked the wrong hotel. Thank you very much for your comment about our breakfast buffet. We place great importance on offering a wide and varied selection. At the same time, we know that our guests’ expectations and personal preferences vary, and that everyone perceives the selection differently. We’re already looking forward to welcoming you back soon. Best regards, Finja Brett (Event Coordinator)

Customer review rating 4.0/5

Shankar V. Business - Confirmed reviews ALL

Quiet and comfortable, centrally located. Small rooms, ok for business travel

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our central location and found your stay quiet and comfortable. It's great to know that our hotel met your needs well for your trip. We also appreciate your comments regarding the room size and value for money. Guest feedback is extremely important to us, as it helps us identify areas where we can improve and enhance the overall experience we provide. We hope to have the opportunity to welcome you back again in the future. Kind regards, Chantal Klattenburg Project Manager

Customer review rating 2.5/5

Vanessa H. Business - Confirmed reviews ALL

Everything about the stay was very good except one thing. The hotel is attractive and well-equipped, however the mattress in Room 504 is unfortunately in need of replacement. It was collapsed in the middle, offering no comfort or support. Even with the added mattress topper, it was a painful night without much sleep at all. The pillow was also very hard which added to the issue. As this was a business trip, working long hours requires a reasonable quality of sleep so this was disappointing.

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the hotel overall and found it attractive and well-equipped. We are, however, very sorry to hear that the mattress in Room 504 did not provide the comfort and support you needed, and that this affected your sleep during your business trip. We fully understand how important a good night’s rest is, especially when travelling for work. We also regret that the firmness of the pillow added to your discomfort. Please rest assured that we will have the mattress in Room 504 inspected and will review the issue with our housekeeping and maintenance teams to ensure that appropriate action is taken. We would also like to kindly mention that our reception team is available at any time throughout your stay. Should you experience any issue with your room, mattress, pillows, or any other aspect of your stay, please do not hesitate to contact us immediately. We are always happy to see what we can do to improve your comfort while you are still with us. Thank you again for bringing this matter to our attention. We sincerely regret that this aspect of your stay did not meet your expectations and hope to have the opportunity to provide you with a more comfortable experience in the future. Kind regards, Ann-Christin Koch Rooms Division Manager

Customer review rating 1.5/5

Melanie &. R. W. &. J. Couples - Confirmed reviews ALL

The room is smaller, older than expected. There was hair in the shower when we entered. Also house keeping on our first day knocked very loudly and demanded we add the do not disturb sign on our door and was not dressed in uniform at all and only wore a track suit which makes me question if this man and boy are really part of housekeeping at all ? The other days we saw women wearing housekeeping uniform which makes it even more confusing. We refused housekeeping due to this reason. The reception staff was very helpful in answering our questions for the parking and the water bottles ( which I don’t understand why the water refill stand is not in the lobby but instead on the third floor where there are no other facilities??) overall for the price I expected more, the only positive was the location of the Hotel.

Dear Melanie and J., Thank you for taking the time to share such detailed feedback about your stay with us. We are very sorry to hear that your experience did not meet your expectations, particularly regarding the cleanliness of the room and the housekeeping service. First of all, we sincerely apologize for the hair you found in the shower upon arrival. This should of course not happen, and we will address this with our housekeeping team. Cleanliness is extremely important to us, and we take your feedback very seriously. Regarding the housekeeping team, we would like to clarify one point, as we understand how the situation may have appeared confusing to you. All members of our housekeeping company are authorized and assigned to work in our hotel. Depending on their specific duties, our housekeeping staff wear either a uniform or a burgundy/red shirt. Our own hotel employees, on the other hand, wear black shirts. We are therefore sorry that the different clothing caused uncertainty during your stay. May we also kindly ask what you would personally expect a uniform for staff whose daily work involves cleaning numerous guest rooms to look like? We are always happy to receive constructive feedback regarding the appearance of our staff and will of course take your comments into consideration. We are also sorry that the interaction on your first day felt unpleasant. Our housekeeping team should always approach our guests respectfully and discreetly. If you prefer not to have your room serviced, or if you would like housekeeping at a specific time, you are always very welcome to contact our reception team directly. We will be happy to arrange a cleaning for you according to your wishes. Regarding our water refill stations, we would like to clarify that there are actually several locations available throughout the hotel. In addition to the station on the third floor, you can also find one in our restaurant directly next to reception. There is another water refill station in our fitness area in the basement, where our guest toilets are also located. We therefore hope that these different locations make it convenient for our guests to refill their water bottles during their stay. Nevertheless, we appreciate your feedback regarding the visibility and placement of the stations. We appreciate your positive comments about our reception team and are pleased that our colleagues were able to assist you with your questions regarding parking and the water bottles. We are sorry that the size and style of your room did not meet your expectations and that you felt the overall value did not correspond to the price paid. We understand that expectations can vary, but we regret that we were not able to provide you with the experience you had hoped for. Thank you again for your honest feedback. We hope that, despite the issues you experienced, you will give us another opportunity in the future to provide you with a much more positive stay. Best wishes Damian Hildebrandt Assistant Front Office Manager

Customer review rating 3.5/5

Beata N. Business - Confirmed reviews ALL

All was good, apart from the price. Even during the IAA, it should not be so high.

Dear Beata, Thank you for your feedback. We are pleased to hear that you enjoyed your stay overall. We understand your concerns regarding the room rate - however, the prices during the IAA reflect the regular market rates for major trade fair periods in Hannover. As a city that is heavily influenced by large international events and exhibitions, demand increases significantly during these dates. To remain competitive within the local market, our pricing is aligned with comparable hotels during such events. We appreciate your understanding and hope to welcome you back again in the future. Kind regards, Julia Becker (Reservation Manager)

Customer review rating 5.0/5

Arun C. Business - Confirmed reviews ALL

All good and a fourable experience.

Dear Arun C., thank you very much for your wonderful review and the perfect score! We are delighted to hear that you had such a positive experience with us. It's wonderful to know that you found our hotel both charming and conveniently located. Until next time, we wish you all the best! Best regards, Finja Brett (Event Coordinator)

Customer review rating 2.5/5

Gabriel L. Business - Confirmed reviews ALL

Poor breakfast On the last day they left me without towels Nice staff and good location

Customer review rating 4.5/5

Katja C. Families - Confirmed reviews ALL

We spent 14 nights at the hotel and had an enjoyable stay. It was obviously very busy being so central to the city centre and a great pity that the parking is very limited which is the biggest downside. The staff were all very pleasant and as helpful as they could be. The hotel could do with another lift as just one for that size of hotel is nowhere near enough and has to work very hard. Which is why it broke down with my daughter, son in law and two young grandchildren and others in it. It took quite some time before they were rescued and reception only knew what was happening when a guest on the lift made a call to his wife and asked her to tell them. Maybe a telephone on the lift direct to reception would be a good idea

Dear Guest, Thank you very much for taking the time to share such detailed feedback about your stay with us. We are delighted to hear that you had an enjoyable stay and that our team made a positive impression on you. Your kind words about the friendliness and helpfulness of our staff are greatly appreciated. We are especially pleased to hear that Mrs. Mahmoud was able to assist you with the parking arrangements and contribute to a more comfortable stay. We will be sure to pass on your recognition to her. At the same time, we would like to sincerely apologize for the inconvenience caused by the elevator breakdown. We can only imagine how distressing this situation must have been for your daughter, son-in-law, grandchildren, and the other guests involved. We also understand your concerns about having only one elevator. Unfortunately, due to the structural design and building constraints of the property, it is not possible to install an additional elevator. Nevertheless, we continuously work with our technical partners to ensure that our existing elevator is maintained and operated as reliably as possible. Regarding the incident itself, we would like to add that our elevator is equipped with an emergency call button, which can be used at any time to establish contact and request assistance in such situations. We regret that the circumstances surrounding this event caused additional concern and appreciate your feedback, which helps us review our communication and emergency procedures. It was a pleasure having you stay with us, and we hope to welcome you and your family back again in the future. Kind regards, Chantal Klattenburg Project Manager

Customer review rating 3.5/5

Robert R. Couples - Confirmed reviews ALL

Dear sirs, This is not our first time in Mercury Hanover. Our experience is as follows: NEGATIVE -We were given a room with the bathroom which was not cleaned up. a) a used glass was on the sink. b) there was hair in the shower cabin. c)the drainage was left uncovered and the were signs of mold. -We stayed at room Nr 408. We got nothing against animals but I am allergic against animal hair. Without notifying us, we were assigned a room where all the neighbourhood was occupied by dogs (room Nr 411, the room next to ours and who knows how many other more) . POSITIVE -The personnel was nice, helpful. -The breakfast was abundant.

Customer review rating 5.0/5

Michal G. Business - Confirmed reviews ALL

I keep coming to this hotel basically every month. I am always warm welcomed and always happy with personell, food and hotel rooms.

Dear Guest, Thank you very much for your outstanding review. We are truly honored to be considered your favorite hotel in Hannover. It is especially rewarding to hear that you choose to stay with us almost every month and that you consistently feel warmly welcomed by our team. Your kind words regarding our staff, food, and hotel rooms mean a great deal to us and serve as wonderful motivation for the entire team. We also appreciate your feedback regarding the WiFi speed and ease of access. Guest feedback like yours helps us identify areas where we can further improve the overall experience. Thank you for your loyalty and continued trust in us. We are already looking forward to welcoming you back on your next visit. Kind regards, Chantal Klattenburg Project Manager

Other web-users rate our hotel

  • 746 reviews 8.7/10 Location
  • 940 reviews 6.7/10 Room
  • 932 reviews 8.9/10 Service
  • 15 reviews 6/10 WiFi
  • 606 reviews 8.6/10 Breakfast
  • 466 reviews 5.7/10 Comfort
  • 335 reviews 7.9/10 Cleanliness
  • 179 reviews 7.5/10 Food

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