ibis Aachen Marschiertor (Aix la Chapelle) 3 stars

Customer review rating (ALL Rating) 4.5/5 942 reviews

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Friedland Strasse 6-8, 52064 AACHEN, Germany

Description

Hotel extras

  • Green Sign and ALL Safe certified hotel

  • Hotel's own car park

  • 100% non-smoking

  • Free WIFI throughout the hotel

  • Sky Sports bar

Our accommodation(s)

Hotel location

ibis Aachen Marschiertor (Aix la Chapelle)

Friedland Strasse 6-8
52064 AACHEN
Germany

GPS:50.767747, 6.085763

Telephone
Fax +49 241 4788110

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Indulge yourself at our ibis kitchen Restaurant, open daily from 6pm. Whether you enjoy international dishes or regional specialties, our restaurant offers a wide selection to satisfy virtually all culinary tastes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  942 reviews

TripAdvisor Rating  3.9/5  791 reviews

Customer review rating 4.0/5

Barbara J. Friends - Confirmed reviews ALL

Alles prima, Service war prima

Sehr geehrte Frau J., herzlichen Dank für Ihre positive Rückmeldung. Es freut uns zu hören, dass Sie mit unserem Service zufrieden waren. Wir bedauern, dass es beim ersten Betreten Ihres Zimmers einen leichten Geruch gab und freuen uns, dass sich dies durch das Lüften schnell beheben ließ. Ihre Anmerkungen sind für uns von großer Bedeutung. Wir hoffen Sie schon bald wieder bei uns im Haus begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Team ibis Aachen Marschiertor

Customer review rating 5.0/5

John P. Couples - Confirmed reviews ALL

As always we enjoyed staying at this hotel. It is convenient, well maintained and comfortable. But most of all it has such professional, welcoming and friendly staff.

Dear Mr. P., Thank you very much for your wonderful feedback and for returning every year. It is always a pleasure to welcome you back! We are delighted to hear that you once again enjoyed our hotel, its comfort and convenient location. A special thank you for your kind words about our team — it truly means a lot to us, especially coming from one of our valued regular guests. We look forward to seeing you again next year and hope your future stays will continue to be just as pleasant. Best regards, Your Team ibis Aachen Marschiertor

Customer review rating 5.0/5

Merli R. Couples - Confirmed reviews ALL

Very comfortable well-located hotel, in a walking distance to the central station and not far from the old town, shopping areas, cafes and restaurants. An opportunity to make tea in the room would have been an extra bonus, unfortunately this was not available.

Dear Ms. R., Thank you very much for your kind review. We are delighted to hear that you enjoyed our comfortable rooms and central location close to the train station, the old town, and many cafés and restaurants. Regarding your comment about making tea in the room: kettles and coffee machines are not part of the standard equipment in ibis hotels. However, we are happy to provide a kettle upon request at reception for a refundable deposit of €10.00. We hope to welcome you again on your next visit to Aachen. Kind regards, Your ibis Aachen Marschiertor Team

Customer review rating 2.0/5

Ekaterina B. Couples - Confirmed reviews ALL

We’ve arrived for a weekend in Aachen and stayed overnight in Ibis It was fine, not the best stay we’ve had though - the place had dirty windows from the inside(you could se imprints of the face and fingers), the towel had a hair hanging off of it, the bed was small and the blanket was for 1 person. One side of the bed didn’t have an outlet, which is typically there for convenience of both people staying The floor was quite dirty too, you could see crumbs here and there At the checkout they wanted to charge us for water, that we didn’t have in the room to begin with Overall the amenities are very limited (no toiletries, no fridge or kettle, no glasses), which makes it look even worse than budget alternative we’ve stayed at

Dear Ms. B., Thank you very much for taking the time to share your experiences during your stay at our hotel. We are sorry to hear that your stay did not meet your expectations and that you were dissatisfied with various aspects. We apologize for the inconveniences caused by the cleanliness of the windows and the floor. Your comments regarding these points are very valuable to us, as we are always striving to improve the quality of our services. We will forward your feedback to our cleaning team to ensure that such incidents are avoided in the future. Regarding the towels, we regret that you were not fully satisfied with the bathroom amenities. Please note that we standardly provide two towels per room – of course, we are happy to provide additional towels upon request at any time. The duvet, which you found insufficient, is complemented by a second duvet in the wardrobe to cater to different needs. We apologize if this was not communicated adequately. Concerning the incident at checkout, we would like to clarify that water is normally provided in each room and that charges for additional services apply. We regret if this led to misunderstandings. Thank you again for your feedback, as it helps us to further improve our service. We hope that you will give us another chance in the future to provide you with a more pleasant stay. Sincerely, Your Team ibis Aachen Marschiertor

Customer review rating 3.5/5

Ayushya P. Business - Confirmed reviews ALL

Definitely can be much better for the prices. Staff is really excellent. Rooms are just fine. Breakfast also just fine.

Sehr geehrte Ayushya P., vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt in unserem Hotel. Es freut uns zu hören, dass Sie mit unserem Personal zufrieden waren. Wir nehmen Ihre Anmerkungen bezüglich der Zimmer und des Frühstücks ernst und streben kontinuierlich danach, unseren Service zu verbessern. Ihre Hinweise sind für uns von großer Bedeutung, um die Qualität für unsere Gäste zu optimieren. Mit freundlichen Grüßen Ihr Team ibis Aachen Marschiertor

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Other web-users rate our hotel

  • 593 reviews 9.2/10 Location
  • 624 reviews 6.6/10 Room
  • 560 reviews 8.8/10 Service
  • 12 reviews 5.8/10 WiFi
  • 436 reviews 8.9/10 Breakfast
  • 365 reviews 5/10 Comfort
  • 255 reviews 8.7/10 Cleanliness
  • 65 reviews 5.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.