ibis Aachen Marschiertor (Aix la Chapelle) 3 stars

Customer review rating (ALL Rating) 4.5/5 1,072 reviews

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Friedland Strasse 6-8, 52064 AACHEN, Germany

Description

Hotel extras

  • Green Sign and ALL Safe certified hotel

  • Hotel's own car park

  • 100% non-smoking

  • Free WIFI throughout the hotel

  • Sky Sports bar

Our accommodation(s)

Hotel location

ibis Aachen Marschiertor (Aix la Chapelle)

Friedland Strasse 6-8
52064 AACHEN
Germany

GPS:50.767747, 6.085763

Telephone
Fax +49 241 4788110

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Indulge yourself at our ibis kitchen Restaurant, open daily from 6pm. Whether you enjoy international dishes or regional specialties, our restaurant offers a wide selection to satisfy virtually all culinary tastes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,072 reviews

Customer review rating 5.0/5

Madhumita B. Solo - Confirmed reviews ALL

Check-in was smooth. Staff a very helpful. Rooms - spic n span

Customer review rating 5.0/5

Ladislav C. Business - Confirmed reviews ALL

everything runs smoothly, even the invoice with correct address this time :-)

Dear Mr. C., We are very pleased to receive your positive feedback regarding your stay with us at ibis Aachen Marschiertor. It is wonderful to hear that you enjoyed the location of the hotel and the parking options. Additionally, we are glad that everything went to your satisfaction, including the accurate billing. Your praise serves as a great motivation for us. Best regards, Your team ibis Aachen Marschiertor

Customer review rating 4.5/5

Y. Y. R. Business - Confirmed reviews ALL

standard room but comfortable and quiet, nice breakfast.

Dear Mr. Y. R., Thank you very much for your positive feedback regarding your stay with us. We are very pleased to hear that you found our room to be comfortable and quiet, and that you enjoyed the breakfast. Your satisfaction is a great motivation for us. Best regards, Your Team ibis Aachen Marschiertor

Customer review rating 4.0/5

Kerstin B. Business - Confirmed reviews ALL

I come to this hotel already since years and always enjoy the stay.

Dear Kerstin B., Thank you for your continued loyalty to ibis Aachen Marschiertor. It is a pleasure to hear that you consistently enjoy your stays with us. Your satisfaction is our priority, and we are grateful for your positive feedback, which motivates our team to maintain high standards. We look forward to welcoming you back for many more enjoyable visits in the future. Best regards Your Team ibis Aachen Marschiertor

Customer review rating 4.5/5

Edward I. Business - Confirmed reviews ALL

Perfect until denied late checkout... I understand that you were ALMOST sold out on the day of my departure, but was told I could not use my Accor Gold privileges on the day of my departure. At least I could store my luggage. I understand that you had tour buses coming in, but part of a loyalty program is being able to identify the business guests you will see again, versus the tourists you will never see again. I am definitely considering you as my base hotel for Germany/Belgium trips, and hope for a better experience in the future. Edward I. ALL 30…5847 (5 years experience Hotel Intercontinental New Orleans Front Desk)

Dear Edward I., Thank you for taking the time to share your feedback and for considering our hotel as your base for future Germany and Belgium trips. We truly appreciate your loyalty as an Accor Gold member and fully understand your disappointment regarding the late check-out request. While late check-out is one of the valued benefits of the loyalty program, it can only be granted subject to availability. On certain high-occupancy days, such as during your recent stay, our flexibility can unfortunately be very limited due to incoming arrivals already scheduled. We nevertheless recognize how important these benefits are — especially for our returning business guests — and we regret that we could not meet your expectations on this occasion. At the same time, we are pleased that we could at least assist with luggage storage to make your departure day a little more convenient. Your comments are very valuable to us and will be shared with the relevant teams as we continuously work to improve the guest experience and recognition of our loyal members. We sincerely hope to welcome you back soon and provide you with the experience you rightfully expect from us. Best regards Your Team ibis Aachen Marschiertor

Other web-users rate our hotel

  • 634 reviews 9.2/10 Location
  • 667 reviews 6.6/10 Room
  • 593 reviews 8.8/10 Service
  • 11 reviews 6.9/10 WiFi
  • 470 reviews 8.7/10 Breakfast
  • 390 reviews 5/10 Comfort
  • 270 reviews 8.8/10 Cleanliness
  • 175 reviews 5.8/10 Value

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