Customer review rating 4.3/5 11,137 reviews
ALLSAFE approved hotel
Indoor heated pool with natural light
Elegant, modern restaurant, relaxed dining
Choice of flexible rooms for events that work
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children. Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.
Superior room with 1 queen size bed
Superior room with 1 queen size bed and a sofa
Family Room with 1 queen size bed and 1 convertible double sofa
Superior room with 2 single beds and 1 sofa
Executive room with 1 queen size bed and 1 single sofa
Deluxe Executive with 1 queen size bed and 1 single sofa
Number of meeting rooms: 7
Maximum size: 200 m²
Maximum capacity: 210 people
Maximum banquet capacity: 140 people
100% genuine reviews from our guestsFind out more
Anonymous Families - 31/07/2021 Confirmed reviews ALL
Staff were really nice and friendly. On arriving at my room the sofa bed was not made up ready and there was no towels in the room. The mini bar was also empty. I also wasn't very impressed by an Xbox being available in the lobby 24/7 for children to access to play Fortnight. There were guests watching the Olympics during breakfast time and children came to the TV and turned the Xbox on. I would like to see this available to children on a separate smaller TV in an area away from the bar and away from where people are eating and relaxing.
Simon Families - 31/07/2021 Confirmed reviews ALL
The hotel was challenged during our stay of 26th to 30th July by sudden and rolling staff shortages caused by the ‘pingdemic’. We were struck by how unfailingly courteous and cheery reception, bar, and restaurant staff were when faced with this serious operational difficulty. They are clearly an excellent team of workers.
Not worth the money.
Paul R. Families - 31/07/2021 Confirmed reviews ALL
Room not ready at 1400 as advertised. Put bottled water in fridge. Returned at night to see fridge light flashing and water warm. Air con not working and had to be controlled by reception which we could not override. I cannot work put any reason why room not cleaned or towels replace. Covid is not a valid excuse. WiFi wouldn’t work and reception staff didn’t care. Barman helped me with different site and password but only worked in bar not in room.
well located good stay.
Janet Families - 31/07/2021 Confirmed reviews ALL
breakfast very good ,all staff were help full.
Good location but lack of care
Steph Families - 31/07/2021 Confirmed reviews ALL
Hotel itself is lovely and well situated in the centre of York. However the lack of care and attention to detail was disappointing. Rooms were not clean, had to ask for toilet paper (which the staff delivered to our table in the lobby whilst we were having a drink..) and just general house keeping was lacking
Our most recent 20 reviews
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