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Novotel York Centre Hotel 4 stars

Customer review rating 4.3/5 11,647 reviews

ALLSAFE approved hotel

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Novotel York Centre
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+ 18 Services

Hotel extras

  • Indoor heated pool with natural light

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible rooms for events that work

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel York Centre

Fishergate
YO10 4FD york
united kingdom

Tel: +441133969004

Fax: (+44)1904/610925

Check-in from 15h00

Check out up to 12h00

  • By plane

    LEEDS BRADFORD At 50km / 31.25 miles

  • By plane

    MANCHESTER At 136km / 85 miles

  • By plane

    SHEFFIELD AIROPRT At 93.33km / 58 miles

  • By boat

    HULL At 60km / 37.5 miles

  • By boat

    NEWCASTLE At 140.81km / 87.5 miles

  • By helicopter

    YORK RACE COURSE HELIPAD At 1.61km / 1 miles

  • By helicopter

    YORK RACECOURSE At 1.61km / 1 miles

  • By car

    A19 At 0.1km / 0.06 miles

  • By car

    A64 At 3.22km / 2 miles

  • By car

    AIM/A19 At 20km / 12.5 miles

  • By train

    LEEDS At 32.18km / 20 miles

  • By train

    YORK STATION At 1.61km / 1 miles

GPS :53.952728, -1.077586

Hotel services

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 146 rooms
    • 4 rooms for people with reduced mobility
    • 124 family rooms
    • 5 connecting rooms
    • 146 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • English
    • French
    • Spanish
    • Polish
    • Italian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Desk equipment available
    • Plugs and converters available on desks
  • Iron
    • Iron at reception
Access to property
  • Parking Additional charge
    • On site
    • Private
Family
  • Services for children
    • Video game area
    • Indoor playground for children
    • Play area

Our accommodation(s)

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children. Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 55'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 200

  • Maximum capacity: 210 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel York Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,647 reviews

TripAdvisor Rating 4.0/5

3,402 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice hotel expensive parking

Customer review rating 3.0/5

Ian Couples - 18/10/2021 Confirmed reviews ALL

Hotel lovely, but at £14 a night to park is ridiculous. This would really make us avoid a longer stay in Novatel York.

Customer review rating 1.5/5

Anonymous Solo - 18/10/2021 Confirmed reviews ALL

Sheets were not clean

Excellent Location for business or sightseeing

Customer review rating 4.5/5

Chris H. Business - 18/10/2021 Confirmed reviews ALL

Well appointed rooms, excellent staff team, friendly informative and helpful. What more could you ask for in these still difficult times?

Good hotel in good location

Customer review rating 4.0/5

Dave Families - 18/10/2021 Confirmed reviews ALL

This is a really good hotel but it doesn't get top marks because as I stayed for more than one night the room wasn't cleaned each day. I enquired at reception as to why, to be given the answer: Covid. Now we are 7 months out of lock down and in my opinion the hotel are still hiding behind the excuse of "Covid" to reduce costs and standards. Not good enough for a hotel of this standard particularly as I paid top prices (the hotel was full for marathon weekend).

Excellent location, great service.

Customer review rating 4.0/5

Anonymous Couples - 18/10/2021 Confirmed reviews ALL

Booking, and eventually check in, was seamless. I say eventually as I booked on line much earlier in the year. Since booking my wife unfortunately suffered a stroke and is currently wheelchair bound much of the time. However, your staff were great and always helpful. My only criticism would therefore be, better maintenance of access points such as doors. Several of the doors in public areas had magnets to hold them open but these were not working in some cases which meant that the openings were very narrow and difficult to negotiate for the two of us, had my wife been on her own it would have been impossible for her, especially if she had had any luggage with her! That said whenever asked staff were extremely helpful and attentive. Our stay was enjoyable and we will no doubt be back.

Good stay

Customer review rating 4.0/5

Tony Couples - 18/10/2021 Confirmed reviews ALL

Good hotel with pleasant foyer area. Staff were pleasant and helpful. Good parking facilities.

GOOD STAY

Customer review rating 4.5/5

Rodney L. Couples - 18/10/2021 Confirmed reviews ALL

FRIENDLY EFFICIENT CHECK IN SUPERIOR ROOM THAT WE STAYED IN WAS VERY GOOD

A perfectly reliable stay.

Customer review rating 5.0/5

Edwina Couples - 18/10/2021 Confirmed reviews ALL

We stayed two years ago when you were in the middle of refurbishment so it was lovely to see the results at Fishergate. Last time, we were impressed with how staff dealt with the necessary difficulties and still managed to give us a warm and welcoming experience - and this visit was no exception. Your front of house staff are a credit to you; what more could any guest want than an immediate smile, a helpful approach and no problem too small to deal with cheerily? Breakfast was ample and comprehensive, with tables set nicely apart in a light and airy space. Booking time slots seemed to work very well as there was no disquieting 'crush' on any of our four mornings (with different times booked). We'd particularly like to mention a member of staff there, who remembered us from our last visit a couple of years ago - what a gem you have in her! Once again, a wonderful attitude and pride in her work and it made us feel truly valued as guests. A small note for the room (which was otherwise brilliant, with separate toilet absolutely wonderful!): A mirror would be extremely useful, placed between television and wall-mounted angle poise lamp - the desk area is, I suspect, often used as a dressing table and a mirror here would bring perfection to the layout.

Staff and service

Customer review rating 4.5/5

David S. Couples - 18/10/2021 Confirmed reviews ALL

Staff very friendly and helpful Thankyou very much for our stay ❤️

Good Stay

Customer review rating 4.0/5

Anonymous Friends - 18/10/2021 Confirmed reviews ALL

Good service, sink was smelly due to drain - customer services put come cleaner down

Well located, good facilities and good service.

Customer review rating 4.5/5

Sarah A. Families - 18/10/2021 Confirmed reviews ALL

We only stayed 1 night but the family room was perfect. The hotel was clean and the service was good. The swimming pool was a little tired but warm enough.

Friendly staff

Customer review rating 3.0/5

April R. W. Couples - 17/10/2021 Confirmed reviews ALL

It was ok but we felt it was overpriced. The breakfast was expensive and not of a great quality - £12 is a lot if you don't want to eat very much - we didn't have breakfast after the first morning. Bed was comfy.

Just wonderful

Customer review rating 5.0/5

Doreen D. Business - 17/10/2021 Confirmed reviews ALL

Having experienced the loss of two immediate family member in the last 18mths, my life is changed. Few people I interact with understand, and yet the the management and team at this hotel more than understood and showed how much they cared. The Novotel York City Centre has some of the most amazing people working there, obviously Kai, Ricardo, Max, Jenny, Kelly, Magdalena, Danny, Alice and Eva are a few of the amazing team that remember me, just from previous stays and genuinely care. There is no hotel I would rather be at when in York. It is very clean, well presented with delicious food and a wide range of amenities, including a car park. The location is quiet and yet a short walk into the centre of beautiful York. It is a pleasure to stay there and I look forward to returning, of course.

Ideal location!

Customer review rating 4.5/5

Caroline F. Couples - 17/10/2021 Confirmed reviews ALL

A wonderful stay! Friendly helpful staff throughout the hotel. Great breakfast! Lovely pool. If I had to criticise:- there is nowhere in the room (404) to sit and do makeup and dry/straighten hair. Only one lift working for the whole 4 days.

Room was clean and tidy,with plenty of space.

Customer review rating 5.0/5

Colin G. Business - 17/10/2021 Confirmed reviews ALL

A nice warm welcome.

Very nice stay

Customer review rating 4.5/5

Nigel Couples - 16/10/2021 Confirmed reviews ALL

Great place to park and leave your car as it's an easy walk into York to explore. The room was very large and the bed was very comfortable. The hotel was very nice with a relaxed but useful bar and the breakfast had an excellent choice. We shall stay here again.

Well located

Customer review rating 3.5/5

Diane H. Families - 16/10/2021 Confirmed reviews ALL

Was great to see family after 2 years BUT only one working lift in a 4 star hotel is completely unacceptable

Very Disappointed.

Customer review rating 2.5/5

David F. Couples - 16/10/2021 Confirmed reviews ALL

Firstly only one small lift for a lot of guests and so wait times for lift was ridiculous. We (my wife and I) had booked Car Parking space and breakfast for the 2 mornings of our stay. My Wife was refused breakfast on the first morning as they stated we had not ordered one. This was hugely inconvenient as I was out and my wife had no money or transport. The next morning we were refused breakfast again and fortunately I was there with my wife this time. I looked it up on my phone (very embarrassing) and had to scroll through messages to prove we had booked and paid for breakfast. After a wrangle we had breakfast. (Late !) With no offer of compensation I then had to go to the desk and ask for a refund of the breakfast we had missed out on the previous morning. I was eventually refunded the cost of 2 breakfasts but not happy as I had to buy x4 coffees costing £10 which had they homered my breakfasts in the first place I would not have had to buy. Altogether very frustrating and made us late both days. Finally leaving the hotel, was haven the wrong code to leave car park, had to run back from barrier to hotel to get correct code. All in all , pretty dam poor.

Girls Weekend Away

TripAdvisor rating 4.0/5

woodygrimsby 29/09/2021 TripAdvisor review

Hotel nice and clean, reception staff very welcoming and helpful. Hotel still adhering to covid rules which makes you feel safe. Breakfast a little basic. Drinks prices average for a 4 star hotel. Would stay again.

Great Location for exploring York.

TripAdvisor rating 4.0/5

AnthonyP 23/09/2021 TripAdvisor review

Great service from all of the staff in the restaurant for breakfast and reception. Good observance of Covid procedures throughout. We had a good sized room with all the expected amenities. Staff working well considering pressures from shortages and restrictions. Close to bus routes for touring the city and regular services. All major attractions within easy flat walking access. River walks literally outside the rear of the hotel. EV point available for charging.

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