Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 3,284 reviews

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Fishergate, YO10 4FD YORK, United Kingdom

Description

Hotel extras

  • Onsite parking from £19.00 per night, Pet Friendly

  • Swimming pool & Sauna opened on 20th June 2024. Please pre- book to use

  • ALL Loyalty Lounge available for Gold Members upwards. Contact us on h0949@accor.com to book

  • Choice of flexible meeting rooms for events that work

  • Family Rooms available for 3 or 4 people

Our accommodation(s)

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

GPS:53.952728, -1.077586

Telephone
Fax +44 1904 610925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,284 reviews

TripAdvisor Rating  3.8/5  3,870 reviews

Customer review rating 5.0/5

Ayub H. Couples - Confirmed reviews ALL

A lovely stay again situated near all the amenities around York.

Dear Ayub, Thank you for your kind feedback. We are pleased to hear that you enjoyed a lovely stay at our hotel and appreciated our cleanliness and convenient location. We look forward to welcoming you again on your next visit to York. Best regards, Nadiia

Customer review rating 2.0/5

Ian H. Couples - Confirmed reviews ALL

Once again the room was cold .This has been an ongoing problem at this Hotel for years. Once again we had to ask for an electric heater, Also we went out and purchased an additional one. unacceptable to say the least. Even the smart tv did not have a network connection. Disappointed to be to be honest. When you spend £950 for three nights, and its not up to what it should be. The staff work very hard in this hotel they was all lovely. We spoke to other people staying at the same time, who also had cold rooms was not just us. I was going to complain, but didn't want to spoil our break so near Christmas. The food in restaurant and bar was very nice.

Customer review rating 2.5/5

Lee M. Solo - Confirmed reviews ALL

Staff on reception took forever to work out what I was saying to them, and then even longer to retrieve my bag. Upon getting to the room the TV then wouldn’t work, stayed here many times, by far the least enjoyable stay out of them all!!

Dear Lee, Thank you for your feedback regarding your recent experience at our hotel. I sincerely apologise for the delays you encountered during check-in and with your luggage retrieval. I also regret that the television in your room did not function properly. While the expectation is that everything functions in the room at the time our guests arrive, we also provide contact details for our team that guests can use to ask for assistance. Your comments are valuable as we continually strive to improve our service and I hope any future stays are comfortable and hassle-free Best regards, Kai Novotel York Centre

Customer review rating 4.5/5

Dawn M. Business - Confirmed reviews ALL

Really friendly, efficient staff. Clean, big rooms. Had dinner one evening which was really tasty.

Dear Dawn M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our location, friendly staff, and the quality of our rooms and dining. Your feedback is greatly valued, and we look forward to welcoming you back soon. Best regards, Anisha Novotel York Centre

Customer review rating 4.5/5

Judith B. Business - Confirmed reviews ALL

Lovely room, great location and food was hot and tasty. Only issue is that it took a while to book into the hotel at reception. Only one staff member on the reception desk when 3 of us arrived, and a queue behind us soon formed.

Dear Judith B., Thank you for your positive feedback regarding your stay. We are pleased to hear you enjoyed your room, the location, and the food. We appreciate your comments about the check-in process and will take them into consideration for improving our service. Best wishes, Anisha Novotel York Centre

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Other web-users rate our hotel

  • 2,206 reviews 9.1/10 Location
  • 2,909 reviews 6.9/10 Room
  • 2,680 reviews 8.9/10 Service
  • 30 reviews 7.3/10 WiFi
  • 1,507 reviews 6.2/10 Cleanliness
  • 1,222 reviews 8.9/10 Breakfast
  • 735 reviews 7.5/10 Pool
  • 664 reviews 4.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.