Novotel York Centre Hotel 4 stars

Good hotel with pleasant foyer area. Staff were pleasant and helpful. Good parking facilities.

FRIENDLY EFFICIENT CHECK IN SUPERIOR ROOM THAT WE STAYED IN WAS VERY GOOD

We stayed two years ago when you were in the middle of refurbishment so it was lovely to see the results at Fishergate. Last time, we were impressed with how staff dealt with the necessary difficulties and still managed to give us a warm and welcoming experience - and this visit was no exception. Your front of house staff are a credit to you; what more could any guest want than an immediate smile, a helpful approach and no problem too small to deal with cheerily? Breakfast was ample and comprehensive, with tables set nicely apart in a light and airy space. Booking time slots seemed to work very well as there was no disquieting 'crush' on any of our four mornings (with different times booked). We'd particularly like to mention a member of staff there, who remembered us from our last visit a couple of years ago - what a gem you have in her! Once again, a wonderful attitude and pride in her work and it made us feel truly valued as guests. A small note for the room (which was otherwise brilliant, with separate toilet absolutely wonderful!): A mirror would be extremely useful, placed between television and wall-mounted angle poise lamp - the desk area is, I suspect, often used as a dressing table and a mirror here would bring perfection to the layout.

Staff very friendly and helpful Thankyou very much for our stay ❤️

Good service, sink was smelly due to drain - customer services put come cleaner down

We only stayed 1 night but the family room was perfect. The hotel was clean and the service was good. The swimming pool was a little tired but warm enough.

It was ok but we felt it was overpriced. The breakfast was expensive and not of a great quality - £12 is a lot if you don't want to eat very much - we didn't have breakfast after the first morning. Bed was comfy.

Having experienced the loss of two immediate family member in the last 18mths, my life is changed. Few people I interact with understand, and yet the the management and team at this hotel more than understood and showed how much they cared. The Novotel York City Centre has some of the most amazing people working there, obviously Kai, Ricardo, Max, Jenny, Kelly, Magdalena, Danny, Alice and Eva are a few of the amazing team that remember me, just from previous stays and genuinely care. There is no hotel I would rather be at when in York. It is very clean, well presented with delicious food and a wide range of amenities, including a car park. The location is quiet and yet a short walk into the centre of beautiful York. It is a pleasure to stay there and I look forward to returning, of course.

A wonderful stay! Friendly helpful staff throughout the hotel. Great breakfast! Lovely pool. If I had to criticise:- there is nowhere in the room (404) to sit and do makeup and dry/straighten hair. Only one lift working for the whole 4 days.

A nice warm welcome.

Great place to park and leave your car as it's an easy walk into York to explore. The room was very large and the bed was very comfortable. The hotel was very nice with a relaxed but useful bar and the breakfast had an excellent choice. We shall stay here again.

Was great to see family after 2 years BUT only one working lift in a 4 star hotel is completely unacceptable

Firstly only one small lift for a lot of guests and so wait times for lift was ridiculous. We (my wife and I) had booked Car Parking space and breakfast for the 2 mornings of our stay. My Wife was refused breakfast on the first morning as they stated we had not ordered one. This was hugely inconvenient as I was out and my wife had no money or transport. The next morning we were refused breakfast again and fortunately I was there with my wife this time. I looked it up on my phone (very embarrassing) and had to scroll through messages to prove we had booked and paid for breakfast. After a wrangle we had breakfast. (Late !) With no offer of compensation I then had to go to the desk and ask for a refund of the breakfast we had missed out on the previous morning. I was eventually refunded the cost of 2 breakfasts but not happy as I had to buy x4 coffees costing £10 which had they homered my breakfasts in the first place I would not have had to buy. Altogether very frustrating and made us late both days. Finally leaving the hotel, was haven the wrong code to leave car park, had to run back from barrier to hotel to get correct code. All in all , pretty dam poor.

Hotel nice and clean, reception staff very welcoming and helpful. Hotel still adhering to covid rules which makes you feel safe. Breakfast a little basic. Drinks prices average for a 4 star hotel. Would stay again.

Great service from all of the staff in the restaurant for breakfast and reception. Good observance of Covid procedures throughout. We had a good sized room with all the expected amenities. Staff working well considering pressures from shortages and restrictions. Close to bus routes for touring the city and regular services. All major attractions within easy flat walking access. River walks literally outside the rear of the hotel. EV point available for charging.