Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,423 reviews

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Novotel York Centre - Image 1
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Fishergate, YO10 4FD YORK, United Kingdom

Description

Hotel extras

  • Onsite parking from £19.00 per night, Pet Friendly

  • Swimming pool & Sauna opened on 20th June 2024. Please pre- book to use

  • ALL Loyalty Lounge available for Gold Members upwards. Contact us on h0949@accor.com to book

  • Choice of flexible meeting rooms for events that work

  • Family Rooms available for 3 or 4 people

Our accommodation(s)

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

GPS:53.952728, -1.077586

Telephone
Fax +44 1904 610925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,423 reviews

Customer review rating 3.5/5

Monique G. Solo - Confirmed reviews ALL

I’d paid for early check in and was given my keycard but upon trying it on the room door, it flashed red. Back down to front desk to ask them to reactivate my key. A young man called Sam asked my room number so I showed him my info on the card wallet, to which he announced my room number aloud to a busy foyer. I politely told him I didn’t appreciate him doing so as I was checking in as a single female. Most hotels adopt the policy of NOT showing or saying your room number if you’re travelling as such. I went back to attempt to get into the room again but the door panel was flashing red again. Bear in mind I had booked for a weekend to attend a wedding so was laden down with luggge including clothes that needed hanging. I then noticed that the door wasn’t actually closed and was slightly ajar with the latch engaged (I assume by housekeeping). I pushed it open l, abs went in hesitant checking the bathroom etc to ensure no one was in there. Another safety concern. I’d paid for a room with one double bed, but the sofa was set up as a single bed and there was a fold up single bed set up too. This left no space whatsoever. Furthermore a metal teaspoon had been jammed into the electrical slot to leave the lights on in place of a key card! I called the WhatsApp number and Sam answered. I told him if the issues and said I wasn’t happy, and wanted to move rooms. He said they were full, but that he’d ask housekeeping to come as soon as possible to set the room correctly. I advised him I was hoping to rest, and shower…..two things I really didn’t feel comfortable or safe doing knowing a stranger could walk in at any point. Eventually he said he could offer me an upgrade to another room, so back down to front desk I went. I showed them the photos I had taken and got my keys to finally check in to a suitable room. Accor group, please update your safeguarding basics to ensure your customers can feel relaxed and safe when spending so much money on a 2 night stay.

Customer review rating 5.0/5

Nicola B. Couples - Confirmed reviews ALL

Excellent from start to finish, lovely friendly staff, nice hotel, good amenities

Dear Nicola, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our central location, friendly staff, and the amenities we offer. Your kind words motivate us to continue providing excellent service. Best regards, Nadiia

Customer review rating 1.5/5

Erik H. Couples - Confirmed reviews ALL

Very busy, lots of parties, police banging on doors in the night, pool was busy, dirty and changing rooms untidy and locker doors hanging off, restaurant service was slow, would expect more given the cost.

Dear Erik, Thanks for your review. We are very sorry that it was unpleasant for you. The hotel is indeed quite busy, especially around vacation periods. This means the pool will be used quite extensively as well. We have the team check on the cleanliness regularly, but I am sorry if it was untidy when you used it. There was a police incident on Saturday night and the had to speak to a guest in the room next door to you. This was one room and one contact - but we apologise it disturbed you. We will share your feedback about the speed of service in the restaurant, so that this can be improved. Thank you for sharing your thoughts and I hope we can welcome you back and provide a better service in the future. Kind regards, Kai

Customer review rating 2.5/5

Frances R. Families - Confirmed reviews ALL

Good sized room. Horrible drain well in bathroom. Leak by toilet. Disappointed that swimming could only be booked for half hour. Minimum should be 1hr

Dear Frances, Thank you for your feedback. We’re pleased to hear you found the room to be a good size, but we’re very sorry to learn about the issues you experienced with the bathroom. This is certainly not the standard we aim to provide, and we will address the drainage and leak concerns with our maintenance team as a priority. Regarding the swimming sessions, due to safety regulations we can only allow a limited number of guests in the pool at any one time. To ensure all guests have the opportunity to use the facilities, sessions are therefore limited to 30 minutes. We do our best to accommodate everyone as fairly as possible and appreciate your understanding. We hope to have the opportunity to welcome you again and provide a much-improved experience. Best regards, Nadiia

Customer review rating 1.0/5

Justin B. Families - Confirmed reviews ALL

Assigned a room ( executive double ) and it was a fair old hike from reception. We also had to book a slot to use the pool which was bizarre as they managed to squeeze us in, but when we arrived there was nobody else there. The room was okay but nowhere near how it was sold. We were above the bin room and extraction fans which kept us awake most of the night. We couldn't open the window because of the smell and it was a very hot couple of days. The bathroom door doubles as the toilet door but didn't fit so there was no privacy at all and the small fridge smelt like sour milk. Breakfast, at £16 p.p was adequate at best and very very busy. Wouldn't return

Other web-users rate our hotel

  • 2,223 reviews 9.3/10 Location
  • 2,999 reviews 6.8/10 Room
  • 2,815 reviews 8.9/10 Service
  • 24 reviews 5.1/10 WiFi
  • 1,565 reviews 6.3/10 Cleanliness
  • 1,298 reviews 8.8/10 Breakfast
  • 836 reviews 7.9/10 Pool
  • 685 reviews 4.9/10 Value

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