Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,459 reviews

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Description

Hotel extras

  • Onsite parking from £19.00 per night, Pet Friendly

  • Swimming pool & Sauna opened on 20th June 2024. Please pre- book to use

  • ALL Loyalty Lounge available for Gold Members upwards. Contact us on h0949@accor.com to book

  • Choice of flexible meeting rooms for events that work

  • Family Rooms available for 3 or 4 people

Our accommodation(s)

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

GPS:53.952728, -1.077586

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,459 reviews

Customer review rating 2.0/5

Gareth H. Friends - Confirmed reviews ALL

Lovely hotel and very nice room too although a lot of mirrors in the suite! It really would of been a 10 but the staff when walking past you in the corridor didn't say Hi or acknowledge you in anyway. Even the Trainee ignored us... yet we are the paying guests! Terrible customer service! And unless you pay for the members subscription, the internet is terrible and slow.

Dear guest, Thank you for your feedback regarding your recent stay. It is pleasing to hear that you found our location and accommodations appealing. However, I sincerely apologize for your experience with our staff's engagement we value every guest and appreciate your input on this matter . Your comments will be taken into consideration as we continuously strive to improve our guests experiences. Kind regards Sarah Conference and Events Manager

Customer review rating 4.5/5

Navine C. Families - Confirmed reviews ALL

Loved it, the bed was very comfortable, loved the Ritual amenities in the bathroom. The room was renovated and felt clean, definitely good value for money. Only negative is how crowded the pool was as some large families disregarded the staffs notice that their 30 min slots were over. Somehow a better management of this would improve the experience. Maybe offer longer slots of 1h would probably make people respect stick to the end of their time as 30 min feels rushed with kids. Breakfast was good, good location as well.

Dear Navine, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfortable bed, the quality of our Ritual amenities, and the cleanliness of your renovated room. It is also gratifying to know that you found good value in your experience with us. We appreciate your insights about the pool management. We strive to provide a pleasant atmosphere for all our guests, and your suggestion for longer time slots will be taken into consideration for future improvements. We hope to welcome you back soon for another enjoyable stay. Best regards, Novotel York Centre

Customer review rating 3.5/5

Paul T. Couples - Confirmed reviews ALL

We chose this hotel because we wanted to use swimming pool as part of our. Is it. At the time we had allocated the pool was closed to guests as rented out for baby classes

Customer review rating 3.5/5

Kevin M. Families - Confirmed reviews ALL

Everything was fine apart from the 16:40 check in time which is so annoying being that late in the day. Also we had a room on second floor & walls & ceiling were very thin so could hear every footstep being taken above us & every movement & word being spoken next to us. Apart from that good location & good facilities.

Dear Kevin, Thank you for your feedback regarding your recent stay. We understand that our check-in time may not be ideal for all guests, and we appreciate your thoughts on this matter. Additionally, we regret that noise from neighboring rooms affected your comfort. We strive to provide a pleasant experience for all guests, and your comments will be taken into consideration as we continue to improve our services. We are glad to hear you enjoyed our location and facilities. Best regards, Novotel York Centre

Customer review rating 4.0/5

Lee D. Couples - Confirmed reviews ALL

Welcomed really quickly in reception and it was great our room was ready. Just a couple of little things I feel could improve the hotel. I feel carpeted rooms would be so much better and feel more cosy. Also I think a small gym in this hotel would just pip it to be a 9 or 10 on the scoring chart. But this is just my opinion.

Other web-users rate our hotel

  • 2,223 reviews 9.3/10 Location
  • 2,999 reviews 6.8/10 Room
  • 2,815 reviews 8.9/10 Service
  • 24 reviews 5.1/10 WiFi
  • 1,565 reviews 6.3/10 Cleanliness
  • 1,298 reviews 8.8/10 Breakfast
  • 836 reviews 7.9/10 Pool
  • 685 reviews 4.9/10 Value

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