Novotel Paris Centre Bercy 4 stars

Customer review rating (ALL Rating) 4.6/5 2,990 reviews

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Novotel Paris Centre Bercy - Image 1
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85 rue de Bercy, 75012 Paris, France

Description

Hotel extras

  • Opposite Accor Arena & Parc de Bercy. Paris ctr 10 min. Disneyland 40 min!

  • At the foot of lines 14 & 6 (only 20 minutes from Orly airport!)

  • 7 brightly lit rooms for all your events!

  • Rooms with reduced mobility available; Contact us directly to book!

  • A restaurant with terrace, homemade and seasonal cuisine  

Our accommodation(s)

Hotel location

Novotel Paris Centre Bercy

85 rue de Bercy
75012 Paris
France

GPS:48.838944, 2.380797

Telephone
Fax +33 1 43 45 30 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Le Paris Bercy

Paris Bercy provides bistro cuisine in a friendly setting. Come and sample the menu prepared by our chef, Alexis Pinto, and his team. See you soon!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,990 reviews

TripAdvisor Rating  4.0/5  2,014 reviews

Certificate of excellence 2024

Good location for concert

Customer review rating 4.0/5

Glenn S. Solo - Confirmed reviews ALL

Liked the location -- right next to Accor Arena (attended a concert) and a 10-minute walk to the lovely Bercy Village. Hotel was very busy/full, but I'm glad I booked an Executive Room. It was comfortable and quiet. Breakfast was just OK, as was dinner at the restaurant. A little disappointed that my late checkout request was not granted. (Am Accor Gold.)

Dear Mr S, Thank you for taking the time to review of our hotel. We would have liked to offer you a late check-out, but unfortunately, it was not possible for this type of room. We value the status of our loyal guests, but the privileges associated with it are always subject to availability. Kind regards Richard LAINE Directeur / General Manager

Very friendly and efficient reception desk

Customer review rating 4.5/5

Diane Business - Confirmed reviews ALL

Great welcome, close to metro, rooms Ok and clean

Dear Mrs K, We very much appreciate your comments regarding your stay at the Novotel Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard LAINE Directeur / General Manager

Great staff, rooms, and location.

TripAdvisor rating 5.0/5

simon c TripAdvisor review

We stayed at Novotel Bercy whilst going to a concert at Accor Arena. The location was perfect – right next door to Accor Arena and adjacent to metro lines 6 and 14. Staff were excellent – really helpful and friendly. Some work was being done in the road which led to the water supply being cut-off; to solve this problem, the staff gave us bottled water to drink, looked into us borrowing a room in a nearby Ibis to have a shower and gave us a free drink each to compensate for the bother. Our room was a decent size and very comfortable, as was the bed. Breakfast was also excellent with a large choice of quality food and again very helpful staff. The Novotel was more expensive than the Ibis Styles next door where we stayed last time so we are spoilt for choice of Accor Hotels here and would be happy to return to either; However, we think that the Novotel is worth the extra expense. Do get the loyalty card (carte de fidelite) which is free and gives useful bonuses; if you do not want to use the points gained on your card, they can be given to charity.

Great staff, great breakfast, and the executive room was superb

Customer review rating 5.0/5

Andrew C. Business - Confirmed reviews ALL

When I arrived, the room was ready even though it was before the check-in time. The room itself was spotless and very well appointed, with an excellent bath and shower, as well as plenty of shampoo, conditioner and shower gel. The bed was very comfortable and there was plenty of tea and coffee in the room. Lots of USB sockets, including USB-C., which was very useful as I didn't need to use a travel adapter. The hotel bar had Affligem on draft, which was excellent and there was a good selection of food at breakfast that was fresh and tasty. Staff at check-in, breakfast and at the bar were very friendly and welcoming. The location was right next to Bercy metro, and a short walk to Bercy Village. I'd definitely recommend the hotel for business, solo or couples.

Dear sir, We very much appreciate your comments regarding your stay at the Novotel Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard LAINE Directeur / General Manager

Excellent Hotel - Excellent location

TripAdvisor rating 4.0/5

Janet H TripAdvisor review

We needed three rooms to accommodate our family. These were conveniently placed next to each other. Our rooms looked out on to the concert arena and we thought it might be noisy and disturb our sleep, but once the windows were shut it was only the bass noise that got through. AC did not appear to work in our room. It was strange having the toilet separate from the bathroom, and with no sink in the toilet, meaning you had to go to bathroom to wash hands. The fridge and safe were a welcome addition to the room. There was no tea or coffee in our room - but we pinched it from the kids rooms. However the hotel is let down by the restaurant . As it was torrential rain the first night, we decided to eat in the hotel. They agreed we could have the main menu for the adults and the room menu (ie pizza) for the children. The service was very poor. Everything we ordered for my grandson was wrong. No apple juice arrived we had to ask again. The topping on his pizza was wrong - despite us saying it in French and English. And finally I had to ask THREE times for chocolate ice-cream for him (again in French and English) The child at the next table ordered it way after us and got it almost immediately! The swipe of the credit card was put on to the wrong room, so when we tried to pay the bill using our room number, this was not possible. It was only when we enquired at reception, that the error was realised. Finally - breakfast. Just turn up in the morning we were advised by reception on arrival. So we did - only to be told they had no record of us wanting breakfast. Turns out you do just turn up - at reception to order breakfast and then you are permitted to enter the breakfast room. Were not overly impressed - the pancakes they were calling crepes were cold. The hot food selection was not overly hot, and not overly tasty. My son had D&V later that day, and the only food he had had differently to everyone else was the scrambled egg at breakfast. I thought it smelled funny so did not have any. You can however cook your own eggs - fried or boiled if you so choose. We chose not to have breakfast at the hotel the next morning - choosing instead to eat in the nearby station. I would recommend the hotel - great location, and nice hotel. Would not however recommend the restaurant for any meals. Plenty of other eating places nearby. A nice touch that the kids loved was the "no-touch" hand sanitiser at the entrance.

Dear Janet H, Thank you for choosing Novotel Paris Centre Bercy and for sharing your detailed feedback with us. We are delighted to hear that you found our hotel's location excellent and that your family's rooms were conveniently placed next to each other. However, we sincerely apologize for the issues you encountered with the restaurant service and breakfast experience have been duly noted, and we will address these areas with our team for improvement. We appreciate your kind recommendation of our hotel and are glad to hear that you enjoyed the 'no-touch' hand sanitiser at the entrance. We hope to have the opportunity to welcome you back for an enhanced experience in the future.

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Other web-users rate our hotel

  • 1,459 reviews 9.4/10 Location
  • 1,866 reviews 7.7/10 Room
  • 1,965 reviews 9.2/10 Service
  • 14 reviews 9.6/10 WiFi
  • 1,053 reviews 8.9/10 Breakfast
  • 716 reviews 8.8/10 Cleanliness
  • 254 reviews 7.1/10 Amenities

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