Novotel Madrid City Las Ventas 4 stars

Customer review rating (ALL Rating) 4.6/5 1,750 reviews

Hotel extras

  • Direct bus connection to Puerta del Sol and 9-minute walk to the metro.

  • Swimming pool open from May 20 to September 15

  • Free minibar in Executive Room if you book directly on our website

  • Gourmet restaurant with a Mediterranean design and parking

  • Pets welcome, reservation required prior to arrival

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, functional with contemporary décor, our rooms promise unique moments. Enjoy the exclusive views of Madrid, or, if you're with family, take advantage of the Tribe offer of two adjoining rooms.

Hotel location

Novotel Madrid City Las Ventas

Albacete 1, Esquina avenida de badajoz
28027 MADRID

GPS:40.441433, -3.657524

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Restaurante Insolito

Its exquisite Mediterranean-Oriental fusion cuisine with fresh ingredients is complemented by amazing views from the terrace. Relax with a signature cocktail in the bar area, watching TV matches.


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,750 reviews

TripAdvisor Rating  4.5/5  143 reviews

Certificate of excellence 2023

Great staff and breakfast

Customer review rating 4.5/5

Eds Families - Confirmed reviews ALL

The room was spacious and the buffet breakfast was great. Location was good, close to the bus stop which will take you to the attractions. A little disappointed that the basic amenities such as dental kit and such were not included.

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

efficient checking in. clean room of reasonable size. efficient checking out

Room was not clean

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Even the staff was amazing, I have noticed that the cleaness of the room was not at the level. Room floor was not cleaned.

Dear Guest, At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that your experience with the room cleaning did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Itziar Departamento de Calidad

Perfect stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

2 days in MAD, nice / spacious / clean / quiet hotel room. Good food at the restaurant. Very satisfied.

Great accomodation

Customer review rating 4.0/5

Arpad N. Business - Confirmed reviews ALL

I am totally satisfied with the hotel, including the breakfast, the room and the services. Unfortunately, one of the elevators broken down on the day of my check-out, so I called for help. The dispatcher tried to help but it was a difficult situation, since she hardly spoke English (I cannot speak Spanish). After a certain amount of time she hung up the phone, therefore I called my colleague (who was was also preparing for the check-out). Somehow the elevator opened its door, so I was trapped in not more then 10-12 minutes. Besides that, everything was fine.

Dear Arpad, I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem with the elevator was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Sincerely, Itziar Departamento de Calidad

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Other web-users rate our hotel

  • 663 reviews 7.7/10 Location
  • 1,005 reviews 8.4/10 Room
  • 1,337 reviews 9.2/10 Service
  • 13 reviews 9.3/10 WiFi
  • 619 reviews 8.8/10 Breakfast
  • 448 reviews 8.3/10 Cleanliness
  • 354 reviews 7.8/10 Food
  • 328 reviews 7.7/10 Amenities

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