Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.2/5 1,165 reviews

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Hoogpoort 52, Postadres : Goudenleeuwplein 5, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

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Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Telephone
Fax +32 9 224 32 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,165 reviews

Customer review rating 2.0/5

Sergio L. Business - Confirmed reviews ALL

Very kind to provide coffee in the morning despite the breakfast was not included.

Customer review rating 4.0/5

Sandeep K. Families - Confirmed reviews ALL

Stayed for a night. The hotel was fine and quite centrally located in Ghent but I found the staff a bit cold

Dear Sandeep, We appreciate you letting us know about your recent visit. We are pleased to know you found our central location in Ghent convenient for your family trip. Our team strives to make every stay comfortable, and we are glad this aspect contributed positively to your experience. However, we sincerely regret that some interactions with our staff did not reflect the warm hospitality we aim to provide. Your feedback as a Gold member is particularly valuable, and we will review our recognition protocols to better honor our loyal guests. Nonetheless, we hope our prime location near St. Bavo’s Cathedral allowed you to explore Ghent’s cultural highlights with ease during your short stay. We hope to have the pleasure of welcoming you back. Best regards, Veronique Van Hulle, General Manager

Customer review rating 3.5/5

Abdullah C. Couples - Confirmed reviews ALL

Great central location, perfect for exploring Ghent. The hotel is a bit old-fashioned and the rooms are somewhat outdated, but it has a cozy and charming atmosphere. Special thanks to Serda at reception for being very friendly and welcoming. Breakfast was okay, though I would probably skip it next time due to the limited selection. Overall, a pleasant stay.

Dear Abdullah C., Thank you for choosing our hotel and for sharing your review. We’re delighted our central location made exploring Ghent convenient for your couple’s trip. Your kind words about Serda’s welcoming service and the hotel’s charming ambiance are particularly encouraging for our team. That said, we sincerely regret some elements of your stay fell short. While our rooms maintain full functionality, we acknowledge certain design aspects may feel traditional compared to modern preferences. Regarding breakfast, we’ve noted your feedback as we continually refine our offerings. Finally, we’re glad our proximity to landmarks like St. Bavo’s Cathedral enhanced your experience. Many guests appreciate being steps away from cultural gems like the Belfry Tower and Millionaires’ District. We would love to have you return in the future. Best regards, Veronique Van Hulle, General Manager

Customer review rating 4.0/5

June B. Couples - Confirmed reviews ALL

Generally good although we had to change rooms as the window in the first room didn’t close properly which meant we had a noisy night with the cafe outside hosting a party which went on beyond 3.00am in the morning

Dear June, Please accept our sincere thanks for this glowing review. We’re delighted to hear that you found our location convenient for exploring Ghent and that your stay was comfortable overall. That said, we sincerely regret the challenges you faced with the room conditions. Our team is always available to address any concerns immediately, and we appreciate your understanding as we resolved the issue promptly. Finally, we’re glad that our central setting allowed you to enjoy the city’s vibrant atmosphere, and we hope the rest of your visit was relaxing. We all look forward to seeing you again in the future. Best regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Maria P. Couples - Confirmed reviews ALL

Arrived on a lovely sunny day to a very warm welcome from Waal and Serda. The location is excellent right in the centre easy walking distance to the Cathedral, the Friday market and the castle. It has a nice bar with a with a pleasant young man called Kaz and we always enjoy our welcome drink there. In the more warmer weather it is lovely to sit on the terrace watching the guests using the pool. The rooms are always very clean and all the staff are very helpful. There is parking underneath the hotel but it is better to pre book a space. Ghent is a beautiful city and well worth s visit.

Dear Maria, Thank you very much for this kind review. We are thrilled you had such a positive experience during your spring trip. Your satisfaction reflects the care our team puts into every detail. It brings us joy that Waal and Serda made your arrival memorable with their warm welcome. We’re equally glad you found Kaz’s service at our bar engaging and enjoyed relaxing on the terrace with views of the pool area. Your compliments about the cleanliness of the rooms and our central location near Ghent’s landmarks mean a great deal to us. We appreciate your note about parking and always recommend advance reservations to ensure convenience for our guests. Knowing you’d recommend both our hotel and loyalty program motivates us to keep delivering exceptional stays. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Veronique Van Hulle, General Manager

Other web-users rate our hotel

  • 1,544 reviews 8.7/10 Location
  • 1,460 reviews 5.5/10 Room
  • 1,269 reviews 8.6/10 Service
  • 16 reviews 7.7/10 WiFi
  • 706 reviews 4.5/10 Comfort
  • 643 reviews 7.4/10 Breakfast
  • 534 reviews 5.1/10 Cleanliness
  • 406 reviews 4/10 Vibe

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