ibis London Heathrow Airport Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 16,392 reviews

ALLSAFE approved hotel

Information message

ibis London Heathrow Airport
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+ 16 Services

Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • Hoppa Bus shuttle service can take hotel guests to and from the airport

  • Less then 45 minutes from nearest underground to central London or a short drive to Thorp Park

  • Full service in-house Restaurant & Bar

  • On-site paid parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis London Heathrow Airport

112 Bath Rd, Hayes, Middlesex
London Heathrow Airport
UB3 5AL london
united kingdom

Fax: (+44)208/5647894

Check-in from 15h00

Check out up to 12h00

  • HOTEL HOPPA:  H6, H56 TERMINAL

  • LONDON HEATHROW AIRPORT:  140-111-105-285 HEATHROW CENTRAL BUS STATION

  • HATTON CROSS TUBE:  Picadilly Hatton Cross

  • PICADILLY LINE:  PICADILLY LINE HEATHROW 123

  • HEATHROW EXPRESS:  HEATHROW EXPRESS HEATHROW T2&3

  • By plane

    LONDON CITY AIRPORT At 30km / 18.75 miles

  • By plane

    LONDON HEATHROW At 1.61km / 1 miles - Shuttle paying

  • By plane

    LONDON LUTON At 45km / 28.13 miles

  • By car

    M3 JUNCTION 3 At 4.83km / 3 miles

  • By car

    M4 JUNCTION 4 At 1.61km / 1 miles

  • By train

    HAYES AND HARLINGTON At 1km / 0.63 miles

  • By train

    HEATHROW EXPRESS TERMINAL 3 At 0.5km / 0.31 miles

  • By train

    ST PANCRAS INTERNATIONAL At 48.28km / 30 miles

GPS:51.480789, -0.430683

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar

FOGGS KITCHEN & BAR

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews for
ibis London Heathrow Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

16,392 reviews

TripAdvisor Rating 3.5/5

5,467 reviews

Customer review rating 4.5/5

Anonymous Solo - 22/01/2022 Confirmed reviews ALL

Really good stay. Room cleaning service excellent. Didn’t expect my bed to be made every day.

Dear MATTHEW S., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoltan Kovacs Assistant Manager

Welcomed back

Customer review rating 5.0/5

Bob H. Friends - 22/01/2022 Confirmed reviews ALL

Once again the staff were superb in welcoming us back again and giving us a room that suited our needs

Dear ROBERT H., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoltan Kovacs Assistant Manager

Ok

Customer review rating 3.0/5

Sam Solo - 21/01/2022 Confirmed reviews ALL

Only booked as have stayed before & it’s on the Hoppa route. No welcome as an Accor gold member from the robotic Eastern European on reception - I was even privileged enough to be given a room with a window facing a brick wall - lucky me! Food was ok for the price, bar staff were nice, room was functional (bar the view), housekeeping were lovely. Different miserable rude Eastern European on reception in the morning. You should try sending them on customer service courses - couldn’t even lend me a pair of scissors temporarily, everything was just too much bother for her…..

Dear SAMANTHA H., Thank you for taking the time to tell us about your experience at the ibis London Heathrow Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured I am following up with the staff, this is not the experience we are looking for our guests, and will use your comments as coaching material and will do the necessary steps so it doesn't happen in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zoltan Kovacs Assistant Manager

Staff ruined the stay

Customer review rating 0.5/5

Raj Couples - 21/01/2022 Confirmed reviews ALL

Had a day stay, went to leave the hotel and needed to pay for parking. A gentleman on the other side said to my partner and I please do not worry about parking, we asked again, he said do not worry it's fine. My partner and I both have parking tickets as a result.

Dear RAJVEER B., Thank you for taking the time to tell us about your experience at the ibis London Heathrow Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please send me the parking tickets and if you didn't pay for it I can cancel it for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zoltan Kovacs Assistant Manager

Very convenient hotel

Customer review rating 5.0/5

Gustavo S. Solo - 20/01/2022 Confirmed reviews ALL

The hotel is perfect for a one or two night near London Heathrow. Bus connection are easy and easy to get anywhere . Internet works good too and menu at restaurant is a nice one. The microwave cabinet is a plus .

Dear GUSTAVO S., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoltan Kovacs Assistant Manager

An okay hotel

Customer review rating 3.5/5

Chris Couples - 20/01/2022 Confirmed reviews ALL

Overnight stay before flight. The temperature control couldn't heat up the room. In the end we asked for a room heater which made the difference. Food was good enough. Staff were friendly.

Dear CHRIS M., Thank you for taking the time to tell us about your experience at the ibis London Heathrow Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zoltan Kovacs Assistant Manager

Awful hotel. AMAZING staff.

Customer review rating 3.5/5

David Business - 20/01/2022 Confirmed reviews ALL

The hotel is dated, rooms are small, smelly and dark but all the staff is friendly, welcoming and frofedsiinal. From the reception staff , the bar/restaurant staff to the cleaning team they all make me feel at home. That's why I stay at this property on a weekly basis.

Dear DAVIDE T., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoltan Kovacs Assistant Manager

Good stay

Customer review rating 4.0/5

Jono Solo - 19/01/2022 Confirmed reviews ALL

Good stay

Dear JONATHAN W., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoltan Kovacs Assistant Manager

Perfectly acceptable

Customer review rating 5.0/5

Sir H. G. K. Business - 19/01/2022 Confirmed reviews ALL

One night stay before a business/training session at Heathrow Airport. The hotel is clean, modern and most importantly has comfortable beds. The rooms are small, with limited luggage space, and are fine for a single person.

Dear MARTIN P., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoltan Kovacs Assistant Manager
Customer review rating 4.0/5

Anonymous Solo - 19/01/2022 Confirmed reviews ALL

Overall a good experience.

Dear JIMMY V., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please when you have any restaurant charges if you charge it to the room you should receive the points, if you are not charging it to the room, you would not be receiving the points, however we would be able to give you manually, if you send it to me. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoltan Kovacs Assistant Manager

Good value for money

Customer review rating 4.5/5

John S. Business - 18/01/2022 Confirmed reviews ALL

Comfortable, clean basic room. Great staff and good breakfast. Would definitely stay again.

Dear JOHN S., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoltan Kovacs Assistant Manager

Cheap and cheerful

Customer review rating 3.5/5

Dave Business - 18/01/2022 Confirmed reviews ALL

Decent and cleans. Rooms showing there age, but for the price you can’t really complain. Decent food and beverage and friendly enough staff.

Dear BRACHER M., Thank you for taking the time to tell us about your experience at the ibis London Heathrow Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zoltan Kovacs Assistant Manager

not very good

Customer review rating 1.5/5

Adam V. Business - 17/01/2022 Confirmed reviews ALL

this hotel is more like an "ibis budget" hotel rather than a regular "ibis" hotel. it is very basic. there is not even an iron/ironing board in the room you have to use a separate ironing room. also the room smelt of cigarette smoke which was unpleasant. also wifi was very poor - kept disconnecting and very slow.

Dear ADAM V., Thank you for taking the time to tell us about your experience at the ibis London Heathrow Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zoltan Kovacs Assistant Manager

Good stay

Customer review rating 5.0/5

L. D. Couples - 16/01/2022 Confirmed reviews ALL

Clean hotel. Nice staff. Great price!

Dear D. L., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoltan Kovacs Assistant Manager

Poor management

Customer review rating 0.5/5

Ron Business - 16/01/2022 Confirmed reviews ALL

The hotel had a good top team of management with the likes of Jayne and Maria. They were always out and about and engaging with customers. The current lot, I don’t even know their names since they are hiding behind desks and are never to be seen (some of which have been here now for a year), have turned the atmosphere around. Staff are not happy the way they are spoken to, most are considering leaving. Staff turnover has gone through the roof. And I probably don’t have to explain if your staff aren’t happy it very quickly transpires onto the experience the customers get. And it has done massively. Having recently spoken to the assistant manager he can’t counter the above with facts and is asking for specific staff names instead of taking feedback onboard, self reflecting and changing their behaviour. Another indication how poor this management is. If there are three things I might in my humble opinion advise the current management, LOOK AFTER YOUR STAFF!!, be more out there (there aren’t many things you can’t do with a laptop in the restaurant or behind the front desk) and if there is a thing where they need to manage it is the kitchen staff. (Shouting, standing behind the bar in their white kitchen uniform on a regular basis poring their own drinks, all this while tho food quality is average at best, the premier inn around the corner the food is much better)

Well located and comfortable

Customer review rating 4.5/5

Perrie H. Solo - 16/01/2022 Confirmed reviews ALL

Friendly, convenient, clean and comfortable

Dear PERRIE H., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoltan Kovacs Assistant Manager

Well located

Customer review rating 5.0/5

Hitesh S. Solo - 16/01/2022 Confirmed reviews ALL

Good restaurants nearby easy access to airport taxis like uber come within10 minutes Good Asian food no hassle hotel

Dear HITESH s., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoltan Kovacs Assistant Manager

Great location, clean and comfy :)

Customer review rating 5.0/5

V Couples - 16/01/2022 Confirmed reviews ALL

Note: We had a car with us We did a 1 night stay and really enjoyed ourselves - yes at an airport hotel! We walked 1 min to Airport Bowl next to the hotel to bowl, play games at the arcade and drove 10mins to a nearby restaurant for grilled peri peri chicken... mmmm Room is small but you don't really need much and the toilet's cleanliness was satisfactory

Dear Vinise K., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zoltan Kovacs Assistant Manager

Overall ok

Customer review rating 3.5/5

Anonymous Business - 16/01/2022 Confirmed reviews ALL

Fast check in, room looked clean but carpets are worn out. Heating in the room doesn't work, hand sanitisers by the lifts empty

Dear TSITSONIS I., Thank you for taking the time to tell us about your experience at the ibis London Heathrow Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zoltan Kovacs Assistant Manager

Good value

TripAdvisor rating 4.0/5

gusibarra Business - 16/01/2022 TripAdvisor review

Booking was really easy, checking in was quick and easy, checking out quick and easy too. Room comfortable enough for the price, hotel clean and staff pleasant. Reception staff are friendly but gave me the impression they couldn't really help much. i didn't need any help myself, but observe when someone needed something, it didn't seem they had the resources or the way to help, not necessarlly the willingness to help, but the tools to be able to. Housekeeping tried to enter my room when I left the do not distub sign on the door. Apart from that, no issues at all.

Dear gusibarra, Thank you for your stay at the Ibis London Heathrow. It is with great pleasure to read that you had a nice stay, I have shared your feedback with our housekeeping team and rest assured we will use this to coach our teams and prevent such occurrences in the future. I hope we can welcome you back with us in the near future. Kind Regards, Zoltan Kovacs Assistant Manager

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