Mercure Paris CDG Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 2,860 reviews

Mercure Paris CDG Airport - Image 1
Mercure Paris CDG Airport - Image 2
Mercure Paris CDG Airport - Image 3
Mercure Paris CDG Airport - Image 4

Description

Hotel extras

  • 4-star hotel near Terminals 1, 2 and 3, with free CDGVAL access

  • Family, Classic, Superior and Privilege rooms, some overlooking the runway

  • Bistro Demoiselle restaurant and Lounge Bar open every day

  • Heated indoor pool, outdoor terrace and fitness room

  • Eco-certified hotel, awarded the Green Key 2026 label

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Paris CDG Airport

Roissypôle Ouest, Route de la Commune, Cedex
95713 ROISSY CHARLES DE GAULLE
France

GPS:49.00759, 2.54931

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BISTRO DEMOISELLE

At Bistro Demoiselle, each plate tells a story: reinvented onion soup that warms the soul, duck breast enhanced by unexpected pairings, creations that combine French authenticity and modern gourmet flair.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,860 reviews

Customer review rating 2.0/5

Catherine R. Families - Confirmed reviews ALL

As we were ready to sleep, we came to realize we could hear water dripping. Water was leaking from the ceiling in the corridor. An associate promptly answered the phone. She concluded that it was AC condensation. However, the water was dripping so much we had to put a garbage can under the leak. We were offered to move to another room. We were offerEd another room a few doors down and the associate brought us the key. She was very apologetic about the inconvenience of moving (walking in our PJs)!! Also, to be noted: Absence of shampoo/conditioner Mat in the bathtub of the first room was dirty and too short; I slipped exiting the shower. In the second room, it was clean but as short; I was careful having learned my lesson. No USB plugs to charge phones The bedding was comfortable and it was quiet.

Dear Madame, Thank you for taking the time to share such detailed feedback about your stay. We are truly sorry for the inconveniences you experienced, particularly the water leak in the corridor and the need to move rooms late in the evening. We are nevertheless pleased that our team member responded promptly, offered you an alternative room and did her best to assist you despite the inconvenience. We also sincerely apologize for the condition of the bath mat in the first room and, above all, for the risk of slipping when leaving the shower. Your safety is our priority, and your comments have been shared with our housekeeping and maintenance teams for careful follow-up. Regarding the USB charging point, please note that a USB socket is available directly on the television in our rooms. We regret that this was not clearly visible or identified during your stay. We have also taken note of your comments regarding the bathroom amenities and will continue to review these details to improve our guests' comfort. We are glad, however, that you found the bedding comfortable and appreciated the quietness of the hotel. We hope to have the opportunity to welcome you again and provide you with a smoother and more comfortable experience. Best regards Baya CHABANE General Manager

Customer review rating 1.5/5

David L. Families - Confirmed reviews ALL

While this is relatively convenient to stay at the airport, there were several issues with our stay. 1) Shower had lots of black mold, 2) the restaurant is overrun with flies, which is disgusting, 3) check in can be slow, since reception is also tasked with being a cash register for guests buying beer or snacks, 4) the hallway in front of our room smelled very bad, and 5) the elevators were not working properly. The pluses: the room was relatively clean, and it was quite large.

Cher Monsieur, Nous vous remercions d’avoir pris le temps de partager votre expérience et pour vos compliments à l’égard de notre équipe, qui nous font particulièrement plaisir. Nous sommes sincèrement désolés des différents désagréments rencontrés lors de votre séjour. Concernant la présence de mouches au restaurant, nous avons effectivement constaté une recrudescence ponctuelle et plusieurs traitements ont été mis en place afin de traiter cette situation et d’éviter qu’elle ne se reproduise. Nous regrettons également les problèmes rencontrés dans votre salle de bains, les odeurs dans le couloir ainsi que les dysfonctionnements des ascenseurs. Ces éléments ne correspondent évidemment pas au niveau de confort et de qualité que nous souhaitons offrir à nos clients et font l’objet d’un suivi attentif par nos équipes. Nous prenons également en compte votre remarque concernant l’attente à la réception et travaillons à fluidifier les opérations, notamment lors des périodes de forte activité. Nous sommes néanmoins heureux que vous ayez apprécié la gentillesse de notre personnel ainsi que l’espace et la propreté générale de votre chambre. Nous espérons avoir l’opportunité de vous accueillir à nouveau afin de vous offrir une expérience plus satisfaisante. Bien cordialement Baya CHABANE Directrice Générale

Customer review rating 4.5/5

Gareth B. Solo - Confirmed reviews ALL

I stayed for one night upon Arrival into Paris and departing the next moring for Lille. Check in staff were super friendly. The Bar staff could be more proactive and friendlier. The room was nice and comforable with views over the airport. The room is showing its ages a bit and the towels were on the small side, but overall the stay was good with excellent proximity to the station to get to CDG T2.

Customer review rating 3.5/5

Enamul I. Families - Confirmed reviews ALL

The restaurant has a serious fly problem - needs to be solved. The pool is too cold.

Customer review rating 3.5/5

Linda G. Couples - Confirmed reviews ALL

The hotel staff were very helpful and welcoming but the hotel exterior in particular needs a makeover and the pathways around the entrance are in poor condition and difficult to wheel a suitcase over. The inside, particularly the rooms, are also in need of a makeover as well.

Other web-users rate our hotel

  • 925 reviews 8.8/10 Location
  • 1,598 reviews 7/10 Room
  • 1,870 reviews 8.6/10 Service
  • 25 reviews 7.2/10 WiFi
  • 516 reviews 7.1/10 Cleanliness
  • 406 reviews 8.4/10 Breakfast
  • 348 reviews 5.3/10 Vibe
  • 302 reviews 5.5/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Roissy En France Hotels