Sofitel Strasbourg Grande Île 5 stars

Customer review rating (ALL Rating) 4.2/5 1,845 reviews

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4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Centrally located for sightseeing and shopping

  • The magic and enchantment of the Christmas Market at Sofitel Strasbourg

  • The 300 m² urban vineyard, which is transformed into an ice rink during the winter season

  • Conference areas with natural light and view of Saint-Pierre-le-Jeune church

  • Private car park with valet service

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA BRASSERIE SOFITEL

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,845 reviews

TripAdvisor Rating  4.2/5  2,171 reviews

Certificate of excellence 2024

Customer review rating 0.5/5

David B. Couples - Confirmed reviews ALL

The hotel is dated and dirty. Carpet in the room has stain all over and black all around the edges. Bathroom is dirty with black molds. We tolerate this as we were there for the Christmas market and didn’t spend much time in the room. Now, the check out process was a whole other level of uncomfortableness. The night before our check out I requested for a late check out and the girl at the front desk informed me that it’s available for a charge. I told her that we’re Amex platinum member and late check out should be included in our booking for 4PM. She checked and agreed to this. The next day we came back to our room at 11:30 and our key card didn’t work. They already locked us out. I went to the front desk to get the key reactivate and reminded them that my check out is 4PM. Around 2:00 housekeeping knock on the door. We told them that we have a late check out and please come back. Right after that the front desk called and asked again for our check out time. I calmly again reminded them about the benefits that comes with our booking and I already requested for 4PM check out and they agreed to this. After this initial phone call the room phone rang none stop and I keep on having to explain again. After about the 6th calls I got so frustrated and asked them to leave me alone so I can have time to collect my bags and leave. We got down to the front desk around 3:05. My husband reminded them that we have 1 bar charge and 1 restaurant charge. The guy that check us out gave the final bill. At this point we cannot wait to get out of there. My husband just want to give them the credit card so we can leave. Luckily I glanced over the bill and it was much higher. I then check the itemized charge. Right when I did this the guy asked me ‘you only have 1 bar charge right’. How convenient and after my husband already reminded him. There was a bunch of extra charges on our bill. Usually in case like this I just think it’s a honest mistake but not this time!!! Audacity of this hotel to charge nearly $600/night! Sofitel Strasbourg you are the shame to the brand. Amex needs to remove this hotel from The Hotel list. You cannot do this to your card holder.

Dear David B., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your stay. We appreciate your bringing these matters to our attention, as they are not reflective of the high standards we strive to maintain. We understand your frustration with the late check-out situation, particularly with the confusion surrounding your Amex Platinum benefits. It is our policy to ensure that all guest requests are handled accurately, and we regret that this was not the case during your stay. Furthermore, we take billing discrepancies very seriously, and I assure you that we will address this matter internally to improve our service and avoid such occurrences in the future. We value your insights and hope that you will consider giving us another opportunity to provide you with the exceptional experience associated with our brand. Best regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 1.0/5

Inderjit G. Families - Confirmed reviews ALL

Rooms are in need of update. Service was kind at check in/check out. Location convenient for winter activities

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to learn that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you encountered. While we are pleased that you found our location convenient and that our team was kind during check-in and check-out, we regret that several aspects of your stay, negatively impacted your overall experience. Please accept our apologies for this shortcoming, which does not reflect the level of quality and service we strive to provide. We truly value your loyalty as an ALL Accor Silver member and regret that we did not deliver the experience you rightly expected. We would appreciate the opportunity to restore your confidence in our hotel should you choose to stay with us again in the future. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 1.5/5

Martin D. G. Couples - Confirmed reviews ALL

Hotel location is tops. Bar is ok. But the room is dark and old with dirty carpets, no cabinets for clothes, weird layout overall. Taking a shower is a struggle not to make a mess since it only has a short glass screen.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to learn that you appreciated our prime location. However, we sincerely regret that the condition and layout of your room did not meet your expectations, particularly with regard to the shower facilities. We truly apologize for the disappointment this may have caused and understand how this affected your overall experience. Your comments have been carefully noted, and we thank you for bringing them to our attention. Please accept our sincere apologies for not having provided the level of comfort and satisfaction you were entitled to expect. Best regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 2.0/5

Jasbir G. Families - Confirmed reviews ALL

It wasn’t 4-5 stars hotel performance over all. Room had stains on the carpet, paint on the closet was chipping away. Breakfast ambiance, service, food variety and quality and price was horrible.

Dear Guest, Thank you for sharing your feedback. We regret that your experience did not meet your expectations regarding the room condition and breakfast quality. Your comments are valuable, and we appreciate your insights as we strive to enhance our services. Best regards, Beatrice Aouadi Director of Guest Experience & Duty

Customer review rating 2.0/5

Jacinta M. Y. Couples - Confirmed reviews ALL

Good location but apart from the concierge staff are rude, arrogant and belligerent and argumentative and we v never complained, unlike other guests around us. One staff member called William told me “Accor was terrible”. Clearly very unhappy staff and low moral. Rooms and amenities are awful and are extremely tired and outdated. Cleanliness is poor.

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Other web-users rate our hotel

  • 594 reviews 9.5/10 Location
  • 904 reviews 4.7/10 Room
  • 1,296 reviews 9.2/10 Service
  • 6 reviews 8.8/10 WiFi
  • 433 reviews 4.8/10 Vibe
  • 320 reviews 7.5/10 Breakfast
  • 287 reviews 3.6/10 Cleanliness
  • 264 reviews 4.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.