Sofitel Strasbourg Grande Île 5 stars

Customer review rating (ALL Rating) 4.2/5 1,971 reviews

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Description

Hotel extras

  • Centrally located for sightseeing and shopping

  • La terrasse de l'hôtel, véritable parenthèse de calme au coeur de Strasbourg

  • Le parking privé avec service voiturier

  • Notre patio intérieur végétalisé, un espace apaisant où profiter d'un moment de détente

  • Les espaces séminaires à la lumière du jour avec vue sur l'église Saint-Pierre-le-Jeune

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA BRASSERIE SOFITEL

La Brasserie vous propose de savourer des plats emblématiques de la cuisine française élaborés par le Chef Mathieu Klein.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,971 reviews

Customer review rating 2.5/5

Kristopher C. Families - Confirmed reviews ALL

I spoke with the manager and he told me that someone will be reaching out regarding if I can be refunded for the three days we do not stay at the hotel. I have not been reached out and it has been three days. Unfortunately, the city was not safe for our child at that time and we decided to stay somewhere else due to the chaos being encountered in the city. The attendant also told me that I would be fine. Parking in the parking place is in front of the hotel, the square however, I was not able to do so, and had already spent 17 franks on parking, - it would not allow me to park there longer than the first period and would have had to park in the hotel, regardless.

Dear Kristopher C., Thank you for sharing your concerns regarding your recent experience at Sofitel Strasbourg Grande Île. I sincerely apologize for any frustration you experienced related to communication about your potential refund. We strive to provide timely responses to all inquiries, and it is regrettable that this was not the case for you. I understand your concerns regarding the safety situation in the city at the time of your visit. The well-being of our guests is our utmost priority, and I regret that you felt compelled to seek alternative accommodations. Regarding the parking situation, I acknowledge the inconvenience you faced. Our staff aims to provide accurate information, and I am sorry to hear that the parking arrangements were not as expected. We will review our communication to ensure clarity in the future. Thank you for your feedback, and I hope for an opportunity to welcome you back under better circumstances. Best regards, Sofitel Strasbourg Grande Île

Customer review rating 3.0/5

Oded A. Business - Confirmed reviews ALL

the hotel is nice, the staff are helpful, the room comfortable. However, the AC was blowing warm air and did not cool the room. A technician worked on it for over an hour and said he could do nothing. I had a less than comfortable stay and will not come back.

Dear Oded A., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our hotel pleasant and our staff helpful. However, we regret that the air conditioning did not meet your expectations, impacting your overall comfort. Your comments will be taken into consideration as we continually strive to improve our services. Goodbye and best regards, Sofitel Strasbourg Grande Île

Customer review rating 0.5/5

Amanda D. Business - Confirmed reviews ALL

Was extremely disappointed in this hotel. As we were with a group - the hotel did not seem capable to accommodating 120 people. The room was quite small and not luxurious as would be expected of a 5 star hotel. The restaurant server for dinner served me food I was allergic too even though there was an allergy card at my place setting. This was eventually rectified. However in the morning breakfast, the server was very aggressive and advised us where the coffee was and where to go sit. When I asked for an omelet to be made - I was rudely told “they will not be making special items for a group of 120 people”. I again advised I had allergies and was again told they would not be doing anything special. When I asked if I could eat in the restaurant with non group members but other paying guests to get a different breakfast I was told no. I eventually only had a piece of toast and a coffee. - I was extremely angry with my treatment from this server and all around disappointed with the service from the hotel. I will not be going back.

Dear Amanda D., Thank you for sharing your feedback regarding your recent stay at Sofitel Strasbourg Grande Île. I regret to learn that your experience did not meet your expectations, particularly in regard to the accommodation of your group and your dining experience. We strive to provide exceptional service to all our guests, and it is disheartening to hear about the challenges you faced during your visit. The issues you encountered with your dietary restrictions are taken seriously, and I acknowledge the importance of ensuring guest safety and satisfaction. Regarding the breakfast service, we aim to maintain a welcoming atmosphere, and I apologize if you felt that this was not the case during your stay. Your comments will be shared with our team as part of our ongoing commitment to improving our services. We appreciate your insights and hope to have the opportunity to serve you better in the future. Goodbye, and best regards, Sofitel Strasbourg Grande Île

Customer review rating 5.0/5

Glenn M. Couples - Confirmed reviews ALL

An exceptional stay with spotless rooms , a central location and attentive staff.

Dear Glenn M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our central location, spotless accommodations, and attentive service. It is our aim to provide exceptional experiences for our guests. Best regards, Sofitel Strasbourg Grande Île

Customer review rating 5.0/5

Jimmy T. Couples - Confirmed reviews ALL

Hotel was very good. Gym was small but adequate. The breakfast was very good but a little overpriced. I would happily stay here again. Sofitel Strasbourg is my hotel of choice the next time I visit Strasbourg.

Dear Jimmy T., Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed our location and amenities, including the breakfast. We appreciate your loyalty and look forward to welcoming you back on your next visit to Strasbourg. Best regards, Sofitel Strasbourg Grande Île

Other web-users rate our hotel

  • 618 reviews 9.6/10 Location
  • 961 reviews 4.9/10 Room
  • 1,540 reviews 9.2/10 Service
  • 5 reviews 6.2/10 WiFi
  • 497 reviews 5.3/10 Vibe
  • 421 reviews 5.4/10 Comfort
  • 401 reviews 7.9/10 Breakfast
  • 310 reviews 3.6/10 Cleanliness

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