Novotel Cairns Oasis Resort 4.5 stars

Customer review rating (ALL Rating) 4.3/5 3,146 reviews

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Novotel Cairns Oasis Resort - Image 1
Novotel Cairns Oasis Resort - Image 2
Novotel Cairns Oasis Resort - Image 3
Novotel Cairns Oasis Resort - Image 4
122 Lake Street, 4870 CAIRNS, Australia

Description

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs with Chromecast in all guest rooms

  • Modern conference and event spaces with natural light

Our accommodation(s)

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Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Australia

GPS:-16.918613, 145.772766

Telephone
Fax +61 7 4080 1847

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,146 reviews

Customer review rating 5.0/5

Frank E. O. Families - Confirmed reviews ALL

The staff were sweet and happy. The food was great. The lodge was great. The Rainforest surroundings are beautiful.

Customer review rating 5.0/5

Ronald.martin H. Friends - Confirmed reviews ALL

Service and people were so nice.

Customer review rating 5.0/5

Jacqueline D. O. Families - Confirmed reviews ALL

Front desk service was impeccable

Customer review rating 3.0/5

Larissa M. Families - Confirmed reviews ALL

Arrived very tired and not feeling well after driving back from Port Douglas through torrential rain. Was looking forward to just unwinding for the night before flying home the following day. Went to reception to check in which was ok until I asked for a late checkout which was initiallly denied as "the hotel is busy". After asking again and mentioning that I am a Plantinum Member and repeat customer, George relunctantly reconsidered and I had to 'bargain' for a time. He was unfriendly, did not ecplain any hotel information and just gave me the keycards. I was feeling unwell and just wanted to go to our room which I did after parking the car. At least we got an accessible room as requested and appreciated the welcome amenity greatly. The room airconditioner needs fixing and only just took the edge off the room being too hot. We had a good night's sleep and breakfast was ok. We enjoyed our welcome drinks and the staff member was very gracious and helpful to my mum who uses a wheelchair. Things were soured when I went to reception to ask for assistance with our luggage from our room to be told "we can't help you and don't have a concierge service" by Brian. He was quite rude and condescending and I was actually stunned by his attitude. I have stayed at the hotel many times previously and luggage help has never been a problem especially seeing as my mother is mobility limited. I struggled with our baggage, took it to the car and then checked out which was terrible. Brian did not mention anything regarding charges or offer to email me the paid invoice. We left the hotel very disappointed with things and are reluctant to return. Another thing to mention is that all the disabled carparks were either bollarded or barricaded for some unknown reason and unusable. We really needed access to them and have an Australian Disability Carparking Sticker. Given all the above, I do not think we will be back soon sorry especially since we had a much better stay at the Pullman International a few days earlier when we initially arrived in Cairns

Customer review rating 3.0/5

Ines G. Families - Confirmed reviews ALL

Rooms were clean and spacious, and the pool and food were amazing. I booked a package that included tickets to the aquarium, but I never received them. When I asked about it at reception during check-out, the receptionist didn’t seem to know anything about it. She laughed and said they never give aquarium tickets and asked me to show her where it said that in my booking. Unfortunately, I was in a hurry and had to leave. If the hotel offers packages like this, the whole team should be informed so guests can receive the service that was promised.

Other web-users rate our hotel

  • 1,076 reviews 9.6/10 Location
  • 1,727 reviews 6.5/10 Room
  • 1,859 reviews 8.1/10 Service
  • 18 reviews 3.7/10 WiFi
  • 1,060 reviews 9/10 Pool
  • 738 reviews 6.1/10 Cleanliness
  • 695 reviews 7/10 Food
  • 672 reviews 5/10 Comfort

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