Novotel Cairns Oasis Resort 4.5 stars

Customer review rating (ALL Rating) 4.3/5 3,028 reviews

Best price
guarantee
Novotel Cairns Oasis Resort - Image 1
Novotel Cairns Oasis Resort - Image 2
Novotel Cairns Oasis Resort - Image 3
Novotel Cairns Oasis Resort - Image 4
122 Lake Street, 4870 CAIRNS, Australia

Description

Hotel extras

  • Cairns' only swim up pool bar

  • Relaxed contemporary dining at Moku

  • Free, high-speed WiFi throughout the hotel

  • 55" LCD TVs with Chromecast in all guest rooms

  • Modern conference and event spaces with natural light

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Cairns Oasis Resort

122 Lake Street
4870 CAIRNS
Australia

GPS:-16.918613, 145.772766

Telephone
Fax +61 7 4080 1847

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MOKU BAR + GRILL

A tropical sanctuary where good vibes begin and summer never ends. Experience the good life under the swaying palms, laze away the sunny days or mingle by the swim up bar and sip on expertly crafted cocktails. Feast alfresco in the balmy evening breeze.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,028 reviews

Customer review rating 5.0/5

Amy P. Couples - Confirmed reviews ALL

Highly recommend anyone to stay here, staff were excellent and food was beautiful, very comfortable and clean.

Customer review rating 4.5/5

Anthony K. Couples - Confirmed reviews ALL

Our stay was very comfortable, beds were firm which I prefer. Only issue was at the restaurant that the drinks came out with your meal not before.

Customer review rating 5.0/5

Chris M. Couples - Confirmed reviews ALL

Clean and friendly

Customer review rating 2.0/5

Emma R. Families - Confirmed reviews ALL

Room smelt musky and was not cleaned well. We asked for a blanket for the cot for our toddler and were delivered two towels and were told that’s all they have. Upon asking again we were told they would deliver an additional blanket to our room but never did. We purchased one ourselves the following day. All common areas were dirty and every time we sat at a table to eat we had to request the table be wiped. There was always empty drinks and food laying around on tables and by the pool. Reception staff were pleasant but most of the bar staff were extremely uninterested, often getting orders incorrect. Disappointing for the price.

Dear Emma, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Cairns Oasis Resort. I sincerely apologize for the experiences you described, particularly concerning the cleanliness and condition of the facilities. We strive to maintain a high standard of cleanliness and your comments will be taken into consideration as we continually seek to improve our services. I regret to hear about the challenges you faced with the cot blanket and the service in our food and beverage areas. I understand how important these aspects are for a comfortable stay, especially for families. Your observations regarding staff attentiveness have been noted and will be addressed with our Housekeeping and Food and Beverage teams to ensure we enhance our service standards. We appreciate your feedback, which is invaluable in helping us improve our guest experience. We hope to have the opportunity to welcome you back in the future, providing you with a stay that meets your expectations. As a valued Accor + Explorer gold member I will credit 2000 points to your account as an apology for the short fall in service and experience during your stay. Thank you for your loyalty and please don't hesitate to reach out to me next time you book with us so I can ensure you are well looked after on your next visit. Kindest Regards Aaron Rooms Division Manager Novotel Cairns Oasis Resort

Customer review rating 2.5/5

Kirtarath K. Solo - Confirmed reviews ALL

As a female solo traveller, I decided to pay more for my accommodations to ensure that I would feel more comfortable but the hotel was quite lacklustre. The hotel has ants and reception was not kind or even understanding of the situation. I was given insect spray and told to spray any spots and go to sleep. There is also a fan installed in each bathroom but was told by reception that they don’t actually work so the room would get really humid after taking even a short shower.

Other web-users rate our hotel

  • 1,063 reviews 9.6/10 Location
  • 1,705 reviews 6.6/10 Room
  • 1,786 reviews 8.1/10 Service
  • 20 reviews 3.2/10 WiFi
  • 1,038 reviews 8.9/10 Pool
  • 720 reviews 6.4/10 Cleanliness
  • 677 reviews 4.8/10 Comfort
  • 676 reviews 7/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Cairns Hotels